Dixa

Dixa

5 / 5 4 reviews

Who Uses This Software?

From small remote teams to large call centers, we've got your back.


Average Ratings

4 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $12.00/month
  • Pricing Details
    $12 per month per user with pay-as-you-go rates starting at $0.02 per min.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Dixa
  • dixa.com
  • Founded 2015
  • Denmark

About Dixa

Dixa provides a VoIP phone system that runs in your browser and on your mobile phones. Enjoy quality VoIP telephony with local rates in more than 60 countries for both internal and external calls. Prices start at $12 per agent per month and pay-as-you-go rates of $0.02 with discounts available. Setup your phone system in 10 minutes, including IVR/auto attendant, queues, advanced call routing, call recording and more. On top of this we include our lightweight CRM with contact recognition.


Dixa Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Dixa Reviews Recently Reviewed!

easy to implement and manage. easy to use. very good set of features.

Aug 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Web-based. Excellent settings options that are easy to manage. Solution flexibility and Dixa team flexibility. Continuous improvements and the addition of new features.

Cons: No major issues or items that I would dislike. Maybe the lack of text to speech options to create recordings and prompts...

Vendor Response

by Dixa on August 17, 2017

Hi Nermin, a big thank you for your review! It's true that we don't do text to speech for recordings in-app yet, but we can certainly make some on request. We've done that previously for customers. The quality varies a bit, depending on which languages you need them for. If you'd be interested in some text to speech announcements/messages, you know how to get in touch with us :-)

Cheap, efficient and all about customization, this is what I can say about using Dixa.

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)

Cons: As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Overall: It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Vendor Response

by Dixa on August 17, 2017

Thanks for the great review, Elizabeth!

Easy managable and user friendly interface. Good product. Reasonable Price.

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.

Cons: Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).

Overall: Good communication with their team, user friendly interface, smooth API.

Vendor Response

by Dixa on August 16, 2017

Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)

It is convenient to use dixa for a call-center and easy to build a team work upon each business proc

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Dixa is flexible and easy to navigate. It allows you to track all metrics in an easy way and monitor team work at the same time. All in all, it helps provide quick customer service.

Cons: Features that are missing are coming up this year. With social media, it will be more efficient for us to cover all channels of communication.

Overall: Dixa allows set up flexible business processes between agents and teams. Also, it is easy to track SLA and provide quick customer service.

Vendor Response

by Dixa on August 16, 2017

Thanks for the great review, Maya! We're still working hard on adding new features, not just for social media, but for existing channels as well.