Who Uses This Software?

Thousands of organizations trust Goverlan to control, support, and administer their IT environments. Goverlan Reach is for IT Departments, Service Providers and, Product and Kiosk Support.


Average Ratings

62 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
    See pricing details
  • Pricing Details
    Priced per operator. Includes unlimited internal manageable endpoints.
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Goverlan Inc.
  • www.goverlan.com/
  • Founded 1998
  • United States

About Goverlan Reach

Goverlan Reach is a remote IT support/ remote access solution for sysadmins, technicians, and engineers. It is designed to streamline IT support and systems management. Goverlan Reach provides: Secure access to your users or machines no matter where they are / Enterprise-class Remote Control / Active Directory administration and Password management / Behind-the-scenes systems management / Software and patch distribution / IT Process Automation / Compliance and security management


Goverlan Reach Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Goverlan Reach Reviews Recently Reviewed!


Not only a lot of value for your money, but features that products that cost much more do not have.

Jun 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I was tasked with finding software so that I could access everyone at my company. We have 140 employees. The bulk of them work out of our office in New York, but we have many remote workers. On top of that, I am the only admin, and I work out of an office in Alabama. . So, when I was looking for various tools, one of the requirements was pricing. I personally wanted something that gave a lot of bang for my buck. The trend right now that many software companies are moving towards, the SaaS concept where you pay a monthly fee and it is a never ending software rental, I personally hate that. I have no problem paying for software maintenance or a update fee (as Goverlan does) but I want to own it, and the ROI on Goverlan shows that it is a much better investment then some competitors. When I bought Goverlan, I needed a remote control app. Having said that, Now, almost a year after buying it. I am blown away by the software's abilities, (get a demo, you will be blown away also), quality of software, I have used so many MSP tools in the past that might look cool but are breaking and have to configured "just so". Quickly I wanted to mention that I have worked with every major vendor out there, one thing that has impressed me time and again is the support AFTER the sale. I wanted some help setting up some automation a year after I purchased and the support was just as good the when I demoed. Secure, being able to secure the port my users access when outside the office is great.

Capterra loader

Goverlan Reach - A Necessity for Service Desk

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: GR has a great user interface with several key features that set it apart from other basic remote support tools. These include: tabbed remote sessions, saved connection layouts, WOL tool, remote chat functionality, observe only, remote input lockout, remote task manager, auto license redaction on close, connection history and abundant logs. Additionally, the concurrent user license model makes it great for teams with part timers!

Cons: Having to install an up to date client on each remote computer prior to connection is a bit tedious, but this can be proactively pushed out to accommodate fast connectivity. It would be ideal to allow a "run as another user for all connections" function. If the person launching GR is not a system admin on remote machines (they shouldn't be!) they must enter their admin credentials for each connection (they can be saved per session).

Overall: GR has been a wonderful tool in both organizations I have managed. It came out on top in a trial for my remote support staff twice in a row, and has been in use for years in both organizations with little concern and great success for the support techs.

GoverLAN Reach provides tools for a modern IT to support all users

Sep 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The application removes the majority of the complexity that can arise when utilizing remote access software. PC Host names or User names can be used to look up the PC that is to be accessed, and if the software is not already installed, it will be set up on the destination PC from the technician client. Several protocols are included, from the GoverLAN client protocol itself to VNC for use with Mac OS clients, etc.

Cons: The software can require a bit of set-up, as the true benefits from additional features (reporting, scripting, logging) require a separate server application to be set up to manage and collect this data and these clients. The benefits are worthwhile, but the time cost should be considered.

Overall: GoverLAN Reach is a product that was easily integrated into our environment, and will most likely have a long lifespan here. It has been the solution to several long-standing headaches our department has developed, and removed several others before we even knew they would exist.

Critical Piece of IT Software

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Goverlan really provides immense flexibility to support our users and our hardware over local and remote locations. It connects very quickly and easily, ties in to our existing AD structure, and provides numerous tools to provide critical information about our systems.

Cons: Some PC's or OS's will require prep to integrate in full. Once this system is worked through, it isn't as much of an issue

Overall: Goverlan provides a critical tool that our IT department is able to use to support our remote locations that don't have any onsite support. I can't say how much this reduces our overhead and significantly lessens our need to physically be onsite. Additionally it has become such a useful tool that we are able to provide support and manage our system using this as out primary support for any system that is on our network

Goverlan Reach

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to roll out policies throughout our domain and keep track of where users are logged in at any given time.

Cons: Would really like a way to force the machines to report back system information to your SureDATA database. Instead I have to run a weekly scope on my machine to force them to update their information. If we could do it through Reach then that would be a much better centralized solution rather then depending on my machine being on for the database to get updated somewhat frequently so that we can run reports even and get up-to-date information on systems that are powered off at that time.

Overall: Other than my request above, we have been really happy with Goverlan Reach

Overall Satisfied

Sep 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Price was a major deciding factor for me. At the time they were one of the few options with perpetual licensing.

Easy to deploy.

Client app is not resource intensive.

Customization and automated reports

Provides a lot administrative back-end where work can be done without disturbing the user.

Ability to aid users remotely, eliminating need for third party remote tools that we cannot control.

Cons: The customizing can be a bit more intuitive and easier. It took a little while to get used to. I used other RMM tools before that I found were somewhat better in this regard.

I've come across many installed application that I could not remove from the admin console.

Would have been good if it could connect with WSUS or it's own repository to manage Windows Updates.

The Technician versio can't use any customizations created. It's kind of handicapped to just remoting in.

Overall: Overall I am satisfied with the value I receive for the price I paid. I use it daily.

Capterra loader

I love Goverlan......

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like everything about Goverlan pretty much. I like the fact that I can deploy software remotely, connect to machines remotely, connect to Workgroup added machines, see all the details about a connected machine, add printers remotely, see file folders, run DOS Commands. It is just a great product for an IT Admin to monitor machines.

Cons: I wish there was more reporting. I also wish I could see everything grabbing an IP address off my DHCP Server. DHCP Integration would be great.

Overall: Overall I have been using Goverlan now for 4 years, and of all the products I have tried out, Goverlan is the best.

Goverlan is almost perfect

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ability to remote into multiple machines.

Cons: Often when opening up machines, if one machine becomes unavailable, you have to switch between tabs in order to remotely control a machine again. Hopefully they will fix this bug soon.

Overall: The always respond same day.

Vendor Response

by Goverlan Inc. on September 26, 2018

Hello and thank you for your review!

Regarding the bug you have reported:
We are aware of it and will fix this soon, but for now, here is a quick fix.

1. Open Goverlan Remote Control's General Settings
2. Under 'User Interface', REMOVE the check under 'Use local keyboard hooking'
3. Restart the Goverlan application

Doing so should resolve the issue. If not, please contact our support department.

Good remote management software

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The software's is overall easy to use, while retaining a lot of functionality. The setup is straightforward and simple, and the UI is intuitive and responsive.

Cons: It's only available for 64-bit systems, and the software only supports windows, not OS X, ChromeOS or Linux.

Overall: My overall experience with Goverlan is positive. By providing powerful remote management tools within the software that are just as good as Microsoft's own tools, as well as the ability to create shortcuts to other external third party tools, Goverlan has saved me a massive amount of time doing mundane tasks like switching windows and opening other tools and utilities.

It's really easy to use and makes helping remote users so much easier and convenient.

Jun 13, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenience - many of our users are remote. Having a way to see what they are seeing and to troubleshoot their issues is great.

Easy to use

Licensing is convenient to keep track of users

Observation tool is great when interaction is not needed

Chat tool - love it!

Cons: Do not like that if you logout as one user to login as another user, you may lose your connection.

Connection sometimes randomly locks up, at which time, you then have to disconnect and reconnect.

Overall: Not having to travel to remote locations to help users who are out of state or not local

Easy to use software for remote management

Aug 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very easy to use. You can offer remote support to customers/employees in a snap. Run remote tasks, install software, check something across multiple devices - you name it, and you can do it.

Cons: In a Multi domain environment, I have to switch domains using a picker menu before being able to manage devices in the other domain.

Overall: Goverlan Reach makes it easy for us to do remote management and support. It connects to the console, can work with computers with multiple displays and can run remote tasks. This makes our support life much easier.

Great tool. Very useful for enterprise IT administrators.

Jun 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Goverlan tools works without any errors or lags. IT has Active directory integration that works perfectly fine. Great tool and I would recommend it to use for IT colleagues in enterprise environment. Tool saves time, it has account information where you can see the password age of user. This helps to identify problems with expired password. Remote connection also works great.

Cons: It could have System Center Configuration Manager 2012 integration. For Example to download or apply machine policy or to trigger application deployment cycle. It could also have a tool to install System Center Configuration Manager 2012 client to desktop and laptop workstations.

Overall: Flexibility.

For In-House / Enterprise, AD-Integrated Remote management of Windows Desktops and Servers...Amazing

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were looking for an alternative to all of the RMM tools out there that are geared for MSP's, but none for In-house tech support on an enterprise level (without getting into the convoluted beast that is SCCM/SCOM). The intuitive, ease-of-use for our TSR team, right out of the bat, along with the amazing tools available make this suite as powerful as any other RMM tool we have used (Pulseway, Connectwise, Kaseya, Atera, Solarwinds, etc.) but for IN-HOUSE, non-MSP...simply awesome. Another excellent point is that we migrated from a mid-sized RMM and the pricing was literally 1/4th for our small in-house team of 8.

Cons: Without purchasing the more expensive on-boarding package...it was fairly convoluted to set up for our out-of-network laptop users and there is no ios/android app. That being said, the management tools, along with AD integration and relationship mapping make this so incredibly easy to use for our clinical informatics and Tier 1 and Tier 2 TSR's...it easily outweighs the CONS.

Overall: We demo'd the product for one week and were so amazed at the functionality and price difference that we immediately signed. The entire team loves it.

Fantastic Product

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is by far one of the best AD / client management solutions I have ever used. Extremely powerful toolbox to resolve technical issues without having to leave the office and drive to remote sites.

Cons: Scope actions could be easier to configure / use. Filtering options are difficult to sort out.

Overall: Have used Goverlan Reach for reporting / planning, remote control / problem resolution, remote installation of software (either individually or in batches). Extremely satisfied with this product.

Great central tool for managing domain workstations

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick and easy control over any computer in the network. It's easy to set a scope action to do massive software rollouts and hit just the machines you need.

Cons: Lots of little things could use more polish. Remote control software doesn't send keyboard shortcuts, sometimes bugs out at weird times.

Overall: We use this to manage hundreds of computers from the IT office and seldom need to touch a computer unless there's a hardware problem. Software saves time every day and makes us more responsive.

Capterra loader

GoverLAN Reach

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and connect to clients by machineID or UserID, copy and paste, and simple file transfers, great management tools and background scripts available also

Cons: Does require direct IP, when using VPN sometimes have to use IP rather than hostname or username, easy to get around though...

Overall: Support tool for remote servers (CoLo and Remote Sites), End user support, System setup without leaving office. Simple to use and user friendly.

Goverlan Helps Make IT Efficient

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Goverlan is easy to use and allows IT Admins the ability to troubleshoot and fix user issues quickly. The Remote Control is extremely helpful to see an issue immediately that a user may be having. Sometimes issues are gone by the time we have a chance to arrive on site.

Cons: I have not found anything yet. The software has so many features that I am still exploring and learning what additional abilities it gives me to make me more efficient.

Overall: Goverlan allows me to fix quick and easy issues from my desk without having to go onsite for something that only takes minutes to fix.

Best tool for remote administration and support is top notch

Jun 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Remote administration is great. Scope actions work great . Ease and functionality is great. Upgrading to the latest edit versions and initial setup is quite easy as well. Works great with AD.

Cons: Crashes too often. This has been an ongoing problem no matter what version but 8 and 8.5 seem to be the worse. 9 seem to correct some of those issues. Would like to see some more functionality from wol.

Goverlan has helped me manage over 100 network devices.

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Remote access has improved efficiency. Now I can help remote users without having to guess at what they are looking at.

Scope Actions have helped me manage software licenses and updates.

Cons: App shuts down every once in a while. I have been able to reopen Goverlan without any issues. I would have said Remote Control when computers are out of network, but that is now supported.

I use Goverlan to admin 300+ workstations in a call center.

Jun 15, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Scheduling scope actions make program updates, installations, and after hours processes across the whole network or to specific stations a lot easier.

Cons: I leave the application up all day but it crashes and needs to be restarted about once a day. Sharing a database on the network with other IT personnel has failed. Using the same database caused crashes at startup.

Easy to navigate and use. Makes remote desktop assistance easy.

Jun 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of finding users and the computers that they're logged into. Being able to connect to a user that's miles away without needing any input from them.

Cons: Resolution when user has a dual monitor set up. First time install some times requires that the Windows firewall is disabled.

Overall: The benefit that I can remotely do my work without leaving my office to go fix an issue at a job site.

Goverlan has been a fantastic replacement to our out-dated remote support software.

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: -Multiple protocols available to use to connect, not just the Goverlan client.

-Multiple, simultaneous connections within one main window.

-Updates are easy to install.

-Control and maintenance of Active Directory from within the Administration/Diagnostics window.

-Visibility of what computers a user is logged in to.

-Disk management ability without having to log in to a remote session.

Cons: -So far, I like the GUI changes in v9 but, I miss the blue theme options.

-In v9, the 'Observe Only' has been removed from the tab of each remote session. It's still available under Session Controls but, having it in each tab was convenient.

Great software !

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is so easy to use and extremely helpful in my day to day life.

Cons: I have no complaints what's so ever. I enjoy this software and would never go back.

Overall: I am using it to remove into client computers which are having issues. These problems can be drivers issues , email issues , logging in issues , etc. with governlan you can do it all.

Goverlan has been a great asset personally and company wise. It provides easy access.

Jun 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the new updated feature where you can actually have an audio conversation with the user on the other end.

Overall: It has greatly improved on my customer relation skills and interaction ability. It has also provided me with an avenue to explore command prompt and power shell skills and knowledge. It also allows me to better inventory my network structure.

Best product I've used for remote management and support!

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Remote management features and reporting are my favorite features and I have yet to dive into all that it offers!

Cons: I would really like the ability to run this on MacOS as that is my primary workstation, but I run it on a windows box that I can always connect to.

Overall: very reliable and easy to use remote management

Ease of use software .

Jun 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to remote into users PCs and view settings. Setting scope options if really nice for pushing updates or finding data. Highly recommend.

Cons: DNS issues seem to be an issue when trying to connect to a users PC via hostname. Sometimes the software will not respond in windows 7.

Capterra loader

Amazing! Love it!

Apr 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Goverlan has made our IT Department much more efficient. We have about 16 sites and it has saved us countless hours from having to drive around and fix issues that take a few seconds to fix. Also, we can fix things before the user knows there is an issue.

Cons: My only thing I don't like is the agent deployed to the end user devices do not auto update when a new version is released.

Overall: Saved us a ton of time in supporting our remote users.

A great remote login tool for networks

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use, and can find the computer your end-user is using by their login name or the computer name, as well as its IP address. It will install updates as needed, without any input from the end user (like some other remote software).

Cons: Cutting and pasting from your computer to the remote computer seems to be an issue sometimes, with no resolution from the company. Sometimes a simple re-connection fixes the issue.

My experience with GoverLAN over the last 3 years has been great

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that I have the ability to manage all of our PCs in one area and it makes for easy remote control of our PCs we manage.

Cons: Sometimes we have issues connecting to clients PCs and it just makes the easy process that much more difficult.

Goverlan is the best

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how I can easily remote into any computer on our Network within the click of a button. It makes my job so much easier!

Cons: Scope actions could be a little more straightforward.

Overall: I recommend this product to any network professional.

Great product a little buggy

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Powerful tool that is easy to use and often the quickest way to get things done.Also a very good deal price wise compared to other products.

Cons: Buggy still.

Console often crashes and sometimes software packages are not listed and you have to restart for them to show up in the console.

Overall: A great tool for deploying software and printers as well as remote management.

Goverlan

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its very easy to setup new agents and connect to computers, I've used Kaysa in the past and this is alot better

Cons: The GUI/layout was a bit confusing at first, im pretty used to it now but I think it could be redesigned to be more user friendly.

Overall: Remote support for users in other cities or when we dont want to get up from our desks

Goverlan has made it extremely easy to streamline processes within the company

Jun 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It gives me a piece of mind that I can oversee all the computers on my network from anywhere on my computer to be able to help employees in need.

Cons: Longer support hours would be better when in need. Mac implementation is highly needed as right now nothing is being used to monitor my Macs in the office

Capterra loader

Goverlan remote software

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and to operate. Also very stable.

Cons: There wa an issues with concurrent connections

Overall: Remote troubleshooting

Fantastic product

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really enjoyed the ease of use to not only control, but manage and monitor so many users and computers at once from one screen.

Cons: I wish the search functionality had a bit more AI in it's results, but it is certainly very usable.

Like it

Sep 28, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When it works it works fast. Fairly easy to get into the same domain computers.

Cons: Can't really recreate AD tree accurately or quickly.

Can't really mirror the same keystrokes across multiple PC's at the same time easily.

Overall: I am pleased.

My Goverlan Experience

Oct 03, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fantastic management tool that gives you access to almost all the information you need. The integration with AD-modules is very useful.

Cons: All development and changes are not positive. It has to have significant benefits to have value. User re-learning is costly.

Wake-on-LAN could be more robust. Storage of data for PCs disconnected from network could be better.

Overall: My preferred support tool and first choice when starting a support job.

Love it. Nice to have 1 piece of software to go to to do multiple things.

Jun 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The remote control is terrific. The granularity of the scope actions is tremendous. Automating processing is great.

Cons: Wish the client reporting worked a little more like Belmanage. Otherwise very nice, sometimes a little overwhelming, but that is not necessarily a bad thing.

Overall: The biggest plus for me is not having to have 3-4 different applications open on my pc. Being able to do it all from Goverlan is great.

No Matter where is the system Located you can reach it throug Goverlan

Sep 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can even connect system with Dual Monitors and swap it where ever monitor I need

Cons: Prompting for Approval to connect system ,

Overall: its save my time rather than awaiting for one remote connection to close for opening another session

Excellent Admin Tool

Jun 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of pulling system info, pushing drive mappings and printers. The ability to quickly see what user is logged into a device of finding a user and seeing what they are logged into. The remote cmd prompt is excellent

Cons: Having to use an asterisk when searching by computer name. The external reach remote connection doesn't seem fully baked.

Great product

Sep 28, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to remote into computers. Also to see when people last changed their password.

Cons: A little hard to find everything inside the software.

Great Product for support

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great software that allows us to provide better support in a timely manner.

Cons: Would like some more pre-built configurations to deploy.

Cost effective and feature rich remote connection soluton

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good value and easy to deploy for small, medium sized enterprises. Has the right size and scale for our organization.

Cons: Ability to program/automate scripts on client to manage configurations is reserved for advanced or premier edition. Basic should provide both rudimentary config/status reporting in addition to remote connectivity so that Admins can monitor (proactively) and maintain distributed endpoints.

Overall: As a small distributed business, we use Goverlan Reach to help manage and provide IT support services to distributed users. Goverlan allows administrators to connect remotely and troubleshoot issues, fix/change endpoint configuration, install software and fulfill other related service requests, etc.

Easy to use tool for many functions

Jun 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, support is great in helping when there are issues or questions on how to go about something

Overall: Easier management of users workstations

Capterra loader

Awesome Automization Features

Sep 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Tool for Automized Daily Tasks, Reporting & Software Package a plus

Cons: Complex way of connectivity to external users

Beautiful Interface and very handy!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is perfect very easy to use just put the users name and boom you have access.

Cons: Sometimes the copy paste fuction does not work on Windows 10.

Overall: We sort out all types of issues with the help of Goverlan our most used software saves us a lot of time going up and doing it manually.

Great Management Software

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to tie into Active Directory helped greatly with setup.

Cons: WMI doesn't seem to work very well...Even evaluating a windows log becomes difficult.

Overall: This is reducing my foot traffic, as well as introducing some automation to my job.

Nice product

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to remotely (and silently) install/remove software, add printers, turn on/off firewall etc.

Cons: As is reliant on DNS, any records that need cleanup or are old can confuse the software. TeamViewer for example works in a different way so does not suffer from this issue.

Overall: Goverlan is a reasonably priced solution compared to some of the exorbitantly priced competition and the support has been good overall.

Goverlan Reach

Oct 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -Ease of use

-Amount of features

-How seamlessly it integrates into our network

Cons: -Right click menu is a little cluttered

-sometimes misses PC's not in an assigned group

Ease of Access for Trouble Shooting

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Able to log in quickly to another users computer to allow for quick review of problem being encountered and then show them the solution in real time.

Cons: Slight delay can sometimes slow the process down

Tech Use

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The easiness of use, and navigate. Gives a lot of details when needed.

Cons: That there has to be an annual subscription.

Overall: I use it to remote student and staff computers to solve simple issues.

Capterra loader

Review

Oct 02, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: its easy to use, can go between windows and see multiple machines at once

Cons: it donst always work and it crashes alot

Smooth installation and ease of use

Jun 23, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Scripting abilities allow flexibility to easily install programs or perform work on end computers. The user interface is well designed.

Cons: The installation of the central server has to many requirements if you are not a domain administrator.

GoverLan Reach is Appropriate

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Goverlan is easy to use for the most part, and has some great features.

Cons: Within the reports part of Goverlan Reach, they don't always show up the way they are supposed to.

Overall: Great for pushing out software to all devices or a small amount of devices using schedules. Set it and forget it. It will push to those devices online, would be nice if the machines that were offline were put into a cue. Then when the machine comes online, the cue automatically pushes out the software to it.

We evaluated several RMM tools and found that Goverlan covered everything we needed.

Jun 19, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Goverlan works just as described and their support has always been easy to reach for questions when we had them.

Cons: Though most of our customers run on Windows, our IT team prefers running on Macs. It would be better for us if the management console wasn't limited to Windows only.

Overall: Our customers are all over the US. Having Goverlan reach we're able to manage their IT assets more effectively than before.

Very easy to take over someones computer to provide IT support

Dec 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy access to other computer allowing you to turning on and off. It even allows you to see what software are on users computer allowing you to diagnose problems

Cons: The response time on user other persons computer is really slow when you click on something. I dont like the notifictions it shows when you remote into ones computer unless you edit group policies.

Good product, good price, great service.

Jun 13, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software provides many great features, and a low cost. Easy to use and install on machines. The new Reach product seems to be an improvement.

Cons: Somewhat unstable, sometimes does not connect to central server. We use the software locally and across VPNs and the instability happens on both sides. The upgrade to Reach could have been more automated.

One of those must have products

Jun 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The range of functionality is second to none, without a doubt one of the best Admin tools out there and makes day to day tasks a breeze.

Cons: Could do with some pre built packages / scopes for software management but find it very hard to fault it at all.

Pretty good but found the application would randomly crash sometimes.

Jun 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to remote to people outside the network who aren't on VPN. Love the WMIX reporting as well.

Cons: It crashes randomly or gets hung up and I need to force close it. There could be better error reporting as well.

Overall: Easy user administration.

Capterra loader

Great product, great support, needs Mac viewer and iOS viewer

Sep 28, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, full of features for Windows OS

Cons: no Mac viewer or iOS viewer, seems to have some connectivity issues on the client side

Overall: over all it is a great value for the money. Needs improvement on handling the agent on the remote PC.

It's helped me support my users remotely better than previous products I've had to use. No crashes!

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability to share the user's screen with them logged in using my credentials to perform tasks.

Cons: So far, the only problems I've had are with workstation settings that have nothing to do with Goverlan. It is such an improvement over the software packages I've had to use for remote support.

Easy to use remote access software

Sep 30, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy the software makes it to remotely access your machines

Cons: I believe the front end design could be improved - at times I found it hard to navigate, but overall a very usable experience.