Who Uses This Software?

Independent healthcare providers and practice owners/managers


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Orchestra One
  • orchestraone.com
  • Founded 2015
  • United States

About Orchestra One

With Orchestra One, you get one unified platform to manage, schedule and bill patients and clients with ease. Grow your business with automated scheduling, fast payments and secure communications. We are a team of medical and technology professionals looking for something super simple: one place to manage your patients that's ridiculously easy and doesn't cost an arm and a leg. Stop wasting time on outdated solutions, join Orchestra One today.


Orchestra One Features

  • Admissions Management
  • Bed Management
  • Discharge Management
  • Historical Reporting
  • Patient Flow Management
  • Patient Location Tracking
  • Patient Monitoring
  • Real Time Reporting
  • Waiting Time Tracking

Orchestra One Reviews Recently Reviewed!

Excellent! Great functionality for a solo cash based practice.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It does all of the basics that I need it to do. They are adding new features constantly. So while it may not have all the functionality of the big names (yet) it's definitely getting there. Their customer support team is amazing! They get back to you quickly, and they have answered all of my questions. You get to try it free for a month before you have to commit to it, which is also nice, and they're pretty generous with incentives. For example, if someone signs up using your referral code you both get $1000 of payments processed for free. Best of all, everything I need (scheduling, payments, charting, patient messaging) is all in one program!

Cons: It doesn't currently have all the bells and whistles of the bigger EMR names, but you are welcome to make recommendations for features as well as comment and vote on recommendations by others, which is great!

Overall: This software helped me to streamline my practice, having it up and running in a very short time.

Orchestra One is the most comprehensive and elegantly designed practice management software program.

Jul 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that it essentially eliminates my need to hire a receptionist. Orchestra One does my scheduling, reminders, billing, EHR, and generates SuperBills. Knowing I had Orchestra One gave me confidence to open my own clinic. My patients love it.

Cons: It does not keep inventory for my supplements, and to generate reports, I need to use Google docs. I also would love to be able to have all my renters' clients schedule through Orchestra One to build the integrative status of my brand, but the financial pathways are not able to accommodate this complexity.

Overall: It has streamlined many complicated, time-consuming, expensive aspects of private practice into one easy software program. It is easy to use and my patients love it.

Superb it's truly very nearly everything I want in an EMR!

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love that I can schedule, collect payments on this EMR, as well keep all my patients/clients notes in order.
Being able to sync the schedule to my Google calendar is incredibly helpful too.
The team is also super responsive to any questions/issues I've had to-date.

Cons: I'd love not to have to copy my e-mails to patients/clients into the system but understand that's as a result of HIPAA compliance.

Overall: This software facilitated my transition from One Medical (where I worked for the past 9 years) - we had our own proprietary EMR there and I was very concerned about being able to find something with similar functionality.

Great customer service, not quite useful for the main reason I got it yet, but I know they listen

Jul 17, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Scheduling is clear and straightforward, the HIIPA compliment portal and document link capabilities, the idea that I could take payment eventually there, how clean my services load into my website. That they keep coming out with useful features. Patient reminders

Cons: I need to be able to schedule all services on the app. Im really hoping this will be addressed, I've already missed an appointment because half of my appointment types don't show up on the app.
That the appointments don't load into my google calendar.

Overall: Less missed appointments thanks to the auto reminders

Vendor Response

by Orchestra One on July 18, 2017

Thanks for the review, Ingrid. We will be contacting you in regards to your Google Calendar sync issues - we take these issues very seriously and will do everything we can to solve this for you. To our readers: the reason for the 'con' review of our Provider iOS app is because it is still in a Beta testing period, and anyone using it is beta testing the app and helping us find issues. This is a comment on our beta app, not of our platform.

Great for small teams, still a bit to go for growing and larger teams...

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the integration/connection with Hint Health. That was our main reason for beginning with Orchestra One - streamlining our systems with software that connected/synced with each other.

The design is clean (with the exception of viewing multiple calendars).

I like that an iPhone app has launched (though improvements needed).

I have had nothing but good experiences with the team at Orchestra One. Though we had a bumpy road to transfer our appointments/patients over to this system, the support that I received convinced me that I could move forward with them as a team.

Cons: I dislike the view of multiple providers in the week setting - it gets too cluttered when you have a busy office (especially when a receptionist is booking for multiple providers).

I wish there were statuses given with each appointment (checked-in, canceled, no-show, complete, etc.).

There either needs to be a mobile version of the web app, or the iOS app needs to be more robust (for example, I can only see my schedule, no patient search, no views of other provider's schedules, etc.).

Though I see the business model, we have a need for an excellent calendar with minor notes associated - period. We don't need any billing system (we've connected with Hint, who manages our membership/billing most excellently) or any of the billing features. I would honestly rather pay more monthly for a wonderful calendaring / scheduling experience than the cheaper amount I'm paying now with more features (that we won't use).

Vendor Response

by Orchestra One on July 18, 2017

Thank you Jason for leaving a positive review. The features you addressed are currently being developed (statuses for appointments, iOS app, and more). We'll be doing our best to meet your feature needs now and going forward. You'll be able to track their development, suggest new features, or vote on the features you want in our product feedback forum (in Orchestra One). We will also be reaching out to gather more feedback on the calendar views you would like to see. Thanks for using Orchestra One!

Amazing software to use! Have 4 of my friends using it currently

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This has been a great company to work with. I've worked with 48 different EHR's and built 2 but this has been the easiest to use by far.

Overall: Easy recurring billing, affordable software, friendly staff, easy to use and so much more. I can't understand why anybody would use anything else.

We have been working with orchestra.one from the start and we love them.

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: They are responsive, actively engaged with their customers. They are innovative (their system syncs with my google calendar. They do not nickle and dime their customers, other systems charge you for all the bells and whistles, with orchestra one everything is included.

I've basically looked for a program since i started in 2009

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service is beyond anything I've ever experienced. They make you aware of the upcoming changes and are there to help through the chat almost immediately.

Cons: So far, the emr isnt flushed out yet, but they are making changes within the next 6 weeks. Also a lack of ability to check insurance deductibles online, but they are making changes there too.

The EMR to LOVE!

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Clean, Simple, a fresh design and super-helpful support. I love that this EMR is made for doctors, run by doctors. They have the begining, middle and end in mind and are constantly adding more awesome features. I am excited to see what's next!

Cons: It doesn't have all the features I need up and running, yet - but they've heard my feedback and I am confident they will have it in the near future.

Overall: Easy to use EMR, all-in-one, and cost effective for a new medical practice.

If this is the bright future promised... then we definitely will need shades!

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to get started.
One central place for my scheduling and payment processing.
Our patients love using the app to schedule appointments.
Our patients love having their card on file -- and it's saved us money -as many patients "Forget" to bring money with them - but since the card is on file, we can still collect payment.

Cons: Some of the UI with the scheduler is bulky compared to previous version.

Overall: "The Future's so bright -- I gotta wear shades" -- was this a prophetic verse speaking about the future of doctor/patient technology or just a one hit wonder pop song from the 80's? Our clinic has been using Orchestra over the last year and while it's a newer product, we were amazed by how much they get right and their approach. From custom integrations to a very dedicated support team to help with on-boarding or questions, this has been the right fit for our clinic. We are excited to see what comes next and appreciate how open Orchestra One is to our feedback and implementing our ideas into their product roadmap. Now....excuse me while I wear my sunglasses at night...

Recommendations to other buyers: Sign up. Get onboarded. Have them take you through the flow and see if it works for you. We've recommended it to other practices and they've all had the same positive response. Seems like the easiest product to try out - since there's no commitment necessary.

These guys are the BEST.

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Orchestra One is simple, modern, and intuitive to use. This translates into an easier interface for my patients to book through, and muuuuch less administrative time lost on my end trying to reschedule patients, send them appointment reminders, or swipe credit cards.

Cons: As I'm writing this, Orchestra One is still building out it's online scheduler, so it's not as robust as it will be down the road. That being said, I still find it highly functional and I know continuous updates and additional features are just around the corner!

Overall: Orchestra One has streamlined my practice, making it easier for both myself and my patients by removing the hassle of scheduling, reminders, and payments. It allows both of us to focus on what we really want - exceptional patient care that restores the body's inherent healing potential.

Furthermore, I am so impressed with the Orchestra One team and where they are taking this product. Their dedication to creating exactly what their practitioners need is unparalleled and unprecedented. While their product is still in its early stages (which is the only reason I give it 4/5 stars), they keep an open dialogue with me and any question (very few, very minor, once just due to my own silly error) I've ever raised has always been acknowledged quickly (and by a real person!) with quick resolution to follow and (real person) follow up to make sure things are running smoothly for me and my practice. Seriously, these guys are unreal! I'm so happy to have been recommended to them and and am so excited for what features they roll out next!

Recommendations to other buyers: Try it! What do you have to lose?? At the very least, start a conversation with their team and ask questions. They are the friendliest, most helpful team out there, and that goes a loooong way in my book.

I can run my entire practice with Orchestra One

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, modern and familiar interface, and doesn't eat into cash flow since they only charge 2.65% per transaction so I don't have to pay a monthly fee for a service that doesn't perform.

Cons: It's new, so it gets updated really quickly but the team is super accessible so it hasn't been a non-starter for my practice.

Overall: I've used 38 other systems in trying to run practices in the past (sole prop, group, integrated, virtual, you name it). This is the first system that gets everything in one place and has the modern experience I was hoping for.

Recommendations to other buyers: If you have any difficulties make sure you reach out. They've always responded to me.