Who Uses This Software?

Startups to Fortune 500


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $18.00/month
    See pricing details
  • Pricing Details
    $18/month for 30 users
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Nulab
  • nulab-inc.com
  • Founded 2004
  • United States

About Backlog

Backlog is a workflow and project management tool for teams that want higher productivity, greater visibility, and simple project tracking. Development teams can work together with Design, Marketing, IT, and more to release high-quality projects, faster. Core features include Projects, Gantt Charts, Burndown Charts, Issues, Subtasking, Watchlist, Comment threads, Version control, File sharing, Wikis, and Bug Tracking. Update your projects on the go with iOS and Android apps.


Backlog Features

  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Task Management
  • Workflow Configuration

Backlog Reviews Recently Reviewed!


At first Backlog seems like a bit much but now our team could not function with out it.

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's task oriented without feeling like a burden. Other project management tools I've used feel like glorified lists but Backlog offers a lot more.

Getting your team on board is difficult but the flow of using Backlog makes sense and came natural for us. We work 100% remotely so if it didn't work we would know right away something wasn't right.

Cons: For us, one of the strengths about Backlog is the integrations with Typetalk. We use both but I do with they were more tightly integrated.

For example, simply using at mentions on Backlog. Messages from Backlog issues go to Typetalk and we use @username to create an alert on Typetalk at the same time.

This might be particular to our team but it's really helpful. When I type (@) on a Backlog comment or description I want the list of usernames to show.

Overall: Streamlined workflow and the ability to see who's accountable for what and where projects are.

It's help us stay on track and keep projects under budget and on time.

Feature rich project management program

Apr 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: The features I found in Backlog are often those you only get to experience in the higher-end products. Backlog provides multiple subscription levels that provide various features based on your organization's needs. The features are distributed among these subscriptions in a smart way, allowing you move between these levels as needed. It has an intuitive design and is quite easy to use.

Pros: Backlog offers 5 account levels, including a free version that provides plenty of its features to take it for a spin. Feature rich project management tool that does more than just manage stories and tasks at a project level. Competitive pricing includes issue tracking, code review, collaboration, and much more. One of exceptional benefit that exceeded my expectation was the inclusion of a Wiki, something that most project management tools do not include or charge extra for access. This is a big plus for development teams. Track milestones, store files, and much more from an affordable tool that does not nickle and dime you. Easy to setup and use. Great dashboard for an overall view of your projects... very functional.

Cons: Cannot really test out some of the features in the higher subscriptions unless you upgrade. But maybe worth the shot, as their price levels are not all that bad. As with any tool that has increased features and capabilities, there is a bit of a learning curve when compared to other products.

My experience for backlog is awesome.

Sep 01, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It has given a great platform to collaborate for work.

We manage many of our projects on backlog which makes us more efficient and we can focus on more work rather than hitch-ups due to processes and management.

Great tool.

Cons: Yes, if you talk about cons I do feel there is need for internal documents creation like Excel ppt etc.

If I want to make some data or have issue which requires tabular form, I don't have much options than just to create an excel and attach it's links.

A great alternative ticketing system for teams

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: We're using the basic plan and it provides us a great deal of flexibility for our teams. It allows us to keep track of items really easily and submit via email, etc is a breeze. Our users are finding it very easy to get into the system and are seeing quicker responses to their queries. Features of the system are great and what you would see in more expensive alternatives. Pricing per company is excellent compared to per seat as well.

Cons: Make sure you setup on the right plan to start your trial as you cannot change while you are on trial which is somewhat challenging if you setup a stack of work prior to your change. Apart from this support has been great when needed and the service runs quickly and smoothly.

Backlog Review

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Solid PM tool with flexible pricing options.

Pros: Solid Project Management tool for software development teams. Interface is intuitive and training is minimal. Good reporting and project communication capabilities.

Cons: Sometimes the more advanced features you are looking for are only available in the higher cost subscriptions.

Overall not a bad experience

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: ease of use

Cons: one feature that your tools does not provide is the ability to put more people in the loop for CC and notify automatically if there is an update

Absolutely fantastic way to manage your pest control business. Managing has never been so easy!

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how I can schedule and track appointments. Before using this products I was left to on my own devices to schedule and often times we would miss appointments. Have not missed one since.

Cons: I do wish they had an analytical reporting feature. It would be nice to have a one-stop tool to manage all sides of the business.

Overall: Tracking appointments. Managing progress. Creating follow ups

Using Backlog

Mar 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great project management app or just because you need a issue management, subtasking, bug tracking and burndown charts app. The user interface and user experience works best.

Cons: It is awesome for collaboration and the integrations are seamless. This requires multiple steps in the software.

Capterra-loader

Used this product in school and work

Apr 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like most about the tool is that it provides an easy to use interface that allows for team collaboration and sub-tasking.

Cons: The only thing that I would say that's negative is that it runs slow at times but I believe that's a result of our environment.

Try it for free now

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: No

Pros: Some of the best online project management tools for developers on the market today, hands down. Workflow A1

Cons: You have to stay onto people of it even though the layout is clear and easier to use. Visuals could be improved

Wonderful project management program!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This product is easy to use and very functional. It is great for beginners and expert users alike.

Cons: Not being able to cc other users to add them to the group. This would be helpful to have in order to cut down on the time it takes to involve other users.