# IntelliShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IntelliShift the right GPS Tracking solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164042/Silent-Passenger/reviews --- IntelliShift 4.5 (82) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IntelliShift Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews John H General ManagerConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “It has also been helpful in defending us when accused of damaging something, while working as part of a municipal or utility project. When Im able to produce a report showing the routes taken by our trucks, and that route is nowhere near the person claiming we scratched their car, the “it wasnt us!”“ May 15, 2021 AF Amy F Scheduler for pool companyConstruction, 51 - 200 employeesUsed the software for: More than 2 years. “Horrible response times and taking 30 seconds to load reports. “ September 20, 2022 AM Andrea M Office ManagerTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “We like the way we can see our whole fleet at once.“ September 29, 2022 JT Justin T CFOConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “The only negative is that it took a little while to find the right GPS unit for us. Although it took some time, IntelliShift persisted until we were up and going.“ May 11, 2021 JK Jeanette K HR Accounting LegalTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 1-2 years. “This is a great upgrade from paper inspections. “ September 26, 2022 MH Michaela H Service Operations and IT ManagerMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: 1-2 years. “I have to login twice each day before it accepts my user credentials.“ May 11, 2021 John H General ManagerConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “It helps us communicate better with customers who want to know when we expect to be at a location. “ May 15, 2021 pa paul a deputy highway superintendentGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “Some of the gps units failing to operate occasionally“ May 12, 2021 ## Showing most helpful reviews Showing 1-25 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John H. General Manager Consumer Services Used the software for: 2+ years ### "Peace of Mind" May 15, 2021 5.0 We have been pleased with the software from the start. We are always checking either the mobile app or the website to determine ETA’s for crews to a site, or when the last crew out will get back to the yard in the afternoon. Our supervisors all have the mobile app on their phone or ipad. It has helped us make corrections to routes that have saved us time. It helps us communicate better with customers who want to know when we expect to be at a location. It has also been helpful in defending us when accused of damaging something, while working as part of a municipal or utility project. When Im able to produce a report showing the routes taken by our trucks, and that route is nowhere near the person claiming we scratched their car, the “it wasnt us!” defense becomes a lot more credible. We are happy with it and do not intend to change GPS service providers. Pros This product has evolved quite a bit since we began using it around 2007, but it has always been very easy to use. The mobile app is very user-friendly, allowing the user to view a vehicle’s location, determine ETA to a destination and then set a text or email alert to let the user know the vehicle has arrived. In the same manner, a vehicle can be viewed while on-site and an alert can be set up to let someone know when they have departed. The reports are very thorough and functional, letting us see the exact route someone took or how long they were at a particular location. I like how easy it is to use and how quickly one can learn how to find what they need in order to achieve great benefit from the software. Cons It’s hard to pick out a “con,” exactly. I am able to accomplish everything I need using this software. Maybe having a “stay logged in” option on the app would save 1 second during the sign-in process. That’s all I can think of. Review Source Response from IntelliShift May 19, 2021 Hi John, Thank you for your review! We are thrilled to hear that you are happy with IntelliShift and that it has provided you with peace of mind. MH Michaela H. Service Operations and IT Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great product for the price" May 11, 2021 4.0 Support and team are great. Great product, especially for the price. Better product than the big name competitor! Pros Easy to integrate, fairly easy to use, gives a lot of information about your vehicle and driver right up front without having to dig too deep. Cons The App could be better, it's a re-packaged version of the website that's mobile friendly. I have to login twice each day before it accepts my user credentials. Sometimes takes a minute to refresh. All little things, overall great product. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing IntelliShift More features and better data. Integrated with our ERP software. And a little bit cheaper. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Looking for more features and better data. Was also looking for a product that integrated with our ERP software. Review Source Response from IntelliShift May 19, 2021 Hi Michaela, Thank you for your feedback! We are happy to hear that you are satisfied with IntelliShift. PS Paul S. President Public Safety Used the software for: Less than 6 months ### "My last contract with this company" May 15, 2021 3.0 We are a Public Health Company, reducing infection and death rates of exotic viruses in multiple communities. We use the software to track our application amount and location. Pros The program is user friendly. the user has many variables that can be used to create a report Cons The time stamping is not correct. It will show 1 second for 30 second usage and shows 2 second usage for a minute and a half usage. We track application equipment usage. The past program was much easier. Under one minute it did not report a time. Now it reports seconds but no correlation to time. We tested the reported time against actual application time. The time is essentially useless, good attempt though. Times can still be extracted manually, it just takes more time. I recommend using the last software programming for time tracking. It was much easier when producing a report. Thank you Reason for choosing IntelliShift I I stayed as a client due to customer loyalty to them. When the next contract is up, i will probably move. I dispise contracts. The month to month days were great. Month to month ran longer than the 3 year contract. That is a business built on customer service and trust. Contracts replaced that. Review Source Response from IntelliShift May 19, 2021 Hi Paul, Thank you for your feedback. Here at IntelliShift, the success of our customers is at the heart of what we do. We are a customer-centric organization, so we take this feedback very seriously. We will have your account manager reach out to you to assist. Christopher B. Transportation Manager Food & Beverages Used the software for: 2+ years ### "Do You Know Where Your Assets Are?" October 5, 2018 5.0 Very happy with the software and the system. Calls into the service desk are answered almost immediately. Pros The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was. Cons New York City tends to bounce the signal a bit more than it used to. There are some lags in the data. Review Source Response from IntelliShift October 10, 2018 Thanks for the review, Christopher! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future! VR Verified Reviewer Deputy Director Used the software for: 2+ years ### "Easy to use. Great support staff" June 12, 2018 5.0 I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle. Pros Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing. Cons Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods. Review Source Response from IntelliShift June 13, 2018 Thank you for the review! We are always here to support you and your business. We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software! Catalin N. Owner Used the software for: 2+ years ### "This is the best tracking solution for your vehicles!" February 4, 2018 5.0 Great tracking software. Pros I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only. Cons Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast. Review Source Response from IntelliShift February 5, 2018 Thank you for the review Cata Black Car & Limousines! We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software. Best, Silent Passenger Team Brenda C. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Dispatch Assistant" October 2, 2018 5.0 Pros the map is easy to understand, the reports are quick to easy to learn Cons it sometimes takes awhile to upload or catch up to live Review Source Response from IntelliShift October 10, 2018 Thank you for your review, Brenda! We appreciate your feedback and are glad to hear that you are seeing success with Silent Passenger. We look forward to continuing to support you in the future! Mark B. Safety & Compliance Officer Renewables & Environment Used the software for: 2+ years ### "Silent Passenger Review" October 2, 2018 5.0 Pros Ease of use on multiple platforms; desktop, laptop, iPad. Cons Frequency in which vehicles update their position. Review Source Response from IntelliShift October 5, 2018 Thank you for the review, Mark! We appreciate your feedback. We look forward to continuing to support your business in the future! PC PJ C. Safety Director Construction Used the software for: 2+ years ### "Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service" October 3, 2018 5.0 Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years. Pros Ease of use, accuracy, number of reports available, minimum "offline" periods. Cons GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services. Review Source Response from IntelliShift October 10, 2018 Thank you for your review, PJ! We appreciate your feedback and are happy to hear that you are seeing positive results with Silent Passenger. We look forward to continuing to support your business in the future! David A. Manager Building Materials Used the software for: 6-12 months ### "RSI Building Products " October 5, 2018 4.0 Pros Being able to see my trucks location in real time Cons The reports take some time to learn how to complete Review Source Response from IntelliShift October 10, 2018 Thanks for the feedback, David! We appreciate your feedback and are glad to hear that Silent Passenger has been able to help your business. We look forward to continuing to support your business in the future! AS Alex S. COO Construction Used the software for: 2+ years ### "Great Product at Great Cost" August 31, 2018 5.0 One of our vehicles was stolen and thanks to Silent Passenger we were able to pin point its location and call the police. We were able to give them a print out of the vehicle drive history and that was helpful to their investigation. They retrieved the vehicle within a few hours of our call. Great Product Pros The product is easy to use and offers a lot of features that make it easy to increase productivity. Cons The refresh time is a little slow and the mobile app version in not as efficient as needed. Review Source Response from IntelliShift October 3, 2018 Thank you for your positive review, Alex! We are thrilled to hear that Silent Passenger has helped your business improve productivity. We look forward to continuing to provide fleet management support for your business! PD Patrick D. Service Manager Construction Used the software for: 2+ years ### "Best service we have had to date" June 8, 2018 5.0 Pros User friendly and help is always a phone call away. service departments always answers phone and has the right answers. Exceeds standards on a daily basis Cons we have no issues with this system. the system works well without constant problems. VTS is a valuable asset to our every day business Review Source Response from IntelliShift June 11, 2018 Thank you for reviewing Silent Passenger. We look forward to continuing to provide long-term excellent service and support! DL Dean L. Plant Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "IntelliShift" May 14, 2021 5.0 I would recommend this to any of my friends in the industry. The last 33 years I have been in the same line of work, and IntilliShift is one of the best I have seen. Pros It is proficient at tracking DOT required information. Saved multiple hours each month of calculations with spread sheets and manually tracking. Cons I missed a seminar on upgrades - when I went in to use the normal reports, one of them was gone. I was able to discern how to obtain the information, but it did require additional time. Review Source Response from IntelliShift May 19, 2021 Hi Dean, Thank you for your feedback! We are thrilled to hear that you are happy with IntelliShift and that you would recommend us to your friends in the industry. BW Bill W. V.P. of Operations Consumer Services Used the software for: 2+ years ### "Keep On Track" May 7, 2021 5.0 Pros We have been using IntelliShift for many years. The advances to the product have been awesome. Cons The only thing is that on a few occasions we would lose contact with a vehicle. I would presume it was the area they were in. Review Source Response from IntelliShift May 12, 2021 Hi Bill, Thank you for your feedback. We are thrilled to hear you are enjoying IntelliShift! DT Donald T. Sales Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Thumbs up for silent passenger" October 7, 2018 5.0 My business is based on customer service when a customer wants to know where their truck is and how long it will take for it to get there so I’m a passenger gives an accurate up to the date information Pros Up to the minute accuracy , You can actually zoom in to the exact location street down to the parking lot, I know how long the truck has been stopped if it’s idling or if it’s moving Cons NoneThere was not too much of a downsize to using this system Review Source Response from IntelliShift October 10, 2018 Thank you for your feedback, Donald! We appreciate your time and we are happy to hear that Silent Passenger has helped you improve customer service. We look forward to continuing to support your business in the future! AD Amanda D. Asst. Manager Automotive Used the software for: 2+ years ### "Silent Passenger" October 5, 2018 5.0 I am very happy with the silent passenger. It works overall good for what we need. Pros The speed of being able to track our drivers, also being able to monitor their stop times and speed in the vehicles. Cons Sometimes it lags, or takes it a min to update the info. Review Source Response from IntelliShift October 11, 2018 Thank you for the review, Amanda! We appreciate your feedback and we are thrilled to hear that you are satisfied with Silent Passenger. We look forward to continuing to support your business in the future! JK Jeanette K. HR Accounting Legal Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great functionality" September 26, 2022 5.0 Considering the cameras that they offer and GPS as additional services. Overall very pleased with the inspection software Pros This is a great upgrade from paper inspections. We love the user friendly app and ability to create our own inspection categories and specs for each type of vehicle being inspected. Cons Wish we could get the inspections reported without creating a failed item. Want notifications when they are completed without having to have a fail to see it. otherwise Review Source CB Charles B. Operations Manager Used the software for: 2+ years ### "very profesional " February 14, 2018 5.0 Keeps the drivers honest Pros Its ability to run detailed reports for each driverand trucks and keep track of my trucks while in service Cons The softwares delayed response while live tracking on the map. The ability to make adjustments to truck and drivers Review Source Response from IntelliShift May 29, 2018 Thank you, Charles for submitting your review. We look forward to continually providing you excellent service and reliable software. ND Nicholas D. Assistant Manager Automotive Used the software for: 2+ years ### "Good" October 2, 2018 3.0 Good Pros It is kinda easy to navigate when showed by someone who knows how to use it Cons Its hard to learn, the update on where the drivers are at is slow Review Source Response from IntelliShift October 11, 2018 Thank you for your review, Nicholas! We appreciate your feedback and we are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future! JL James L. Manager Environmental Services Used the software for: 2+ years ### "We love it!" December 14, 2018 5.0 Efficiency Pros Find the workers every where. Records route, speed and much more. Servicing alerts make that part of maintaining a fleet easy Cons Have to think of one. Monthly cost could be slightly lower Review Source Response from IntelliShift December 20, 2018 Thank you for leaving a review, James. We really appreciate your feedback and are so happy that you love Silent Passenger! AK Anoop K. Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Dispatcher" October 2, 2018 5.0 Great tool to have Pros Route play back feature It shows the time the driver stopped and how long he was there Cons The software goes offline at the heart of the rush at between 2 and 4PM Review Source Response from IntelliShift October 5, 2018 Thank you for the review, Anoop! We appreciate your feedback and look forward to continuing to support your business in the future! AK Alan K. Senior Fleet Manager Food Production Used the software for: 6-12 months ### "Review" May 10, 2021 4.0 We found the installation to be terrible. The support on the phone is hit and miss. Pros Access to a lot of information. There is a great amount of information about the trucks on the web site. Cons Support is inconsistent. The installation teams did a terrible job. Cut wires, screws through wires and boxes, etc. Reason for choosing IntelliShift I was not on the team that made the decision. Review Source Response from IntelliShift May 12, 2021 Hi Alan, Thank you for this valuable feedback. Here at IntelliShift, the success of our customers is at the heart of what we do. We are committed to project management-driven, on-site custom installations tailored to our customers' needs, so we take this feedback very seriously. We'd like to learn more about the challenges encountered with the installation process and how we can make it right. We will have your dedicated Customer Success Manager reach out to you to see how we can help. JW Jimmy W. Lead Technician Food & Beverages Used the software for: 1-2 years ### "Great app and product " October 5, 2018 5.0 Able to track a vehicle within feet of its location Pros Easy to use, very rarely have issues. Customer support is good Cons Nothing at all. Good location services and support Review Source Response from IntelliShift October 10, 2018 Thank you for your review, Jimmy! We appreciate your feedback and are glad to hear that you are happy with Silent Passenger! We look forward to continuing to support your business and fleet management efforts in the future! NC Nancy C. Office manager Environmental Services Used the software for: 1-2 years ### "Silent passenger is worth every penny" October 10, 2018 5.0 Excellent support Pros Its Easy to use and has alot of report actions Cons Its not to the second. Bit none of them are Review Source Response from IntelliShift October 16, 2018 Thank you for your review, Nancy! We appreciate your feedback and are thrilled to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future! AD ANGELO D. LOGISTICS MANAGER Food & Beverages Used the software for: 6-12 months ### "SILENT PASSENGER" October 2, 2018 5.0 OVERALL WE HAVE HAD A GREAT EXPRIENCE. CUSTOMER SUPPORT IS EXCELLENT. Pros SILENT PASSENGER IS VERY EASY TO USE. YOU CAN GENERATE MULTIPLE REPORTS TO RUN YOUR OPERATION MORE EFFICIENTLY. Cons WOULD LIKE TO GENERATE SOME REPORTS ON A WEEKLY, MONTHLY, QUARTERLY AND YEARLY BASIS. Review Source Response from IntelliShift October 11, 2018 Thank you for your review, Angelo! We appreciate your feedback and are glad to hear that Silent Passenger is helping your business. We look forward to continuing to support your business! Similar Products Featured ## Related categories [Fleet Maintenance](https://www.capterra.com/fleet-maintenance-software/)[Fleet Management](https://www.capterra.com/fleet-management-software/)[GPS Tracking](https://www.capterra.com/gps-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.