--- title: "IntelliShift Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IntelliShift Software - reviews, pricing plans, popular comparisons to other GPS Tracking products and more." source_url: "https://www.capterra.com/p/164042/Silent-Passenger/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # IntelliShift Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) IntelliShift ## What is IntelliShift? IntelliShift works with fleets of 50+ to connect people, processes, vehicles, equipment and data in an all-in-one fleet tracking solution. Silent Passenger Telematics combines both GPS Tracking and Asset Tracking to provide the status, performance data and whereabouts of your vehicles and assets so you can maintain a more productive operation. Our end-to-end solutions integrate vehicle, equipment, and asset data along with key data from your other systems across your organization. ## What is IntelliShift used for? [GPS Tracking](https://www.capterra.com/gps-tracking-software/)[Route Planning](https://www.capterra.com/route-planning-software/)[Inspection](https://www.capterra.com/inspection-software/) Top alternative Featured Overall rating Based on 82 user reviews Reviews sentiment Positive 89% Neutral 10% Negative 1% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IntelliShift?[Manage this product listing](https://www.g2.com/products/intellishift/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IntelliShift 4.5 (82) VS. [4.9 (216)](https://www.capterra.com/p/152816/ClearPathGPS/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (82) Ease Of Use 4.9 (948) Value For Money 4.4 (72) Value For Money 4.8 (819) Customer Service 4.5 (74) Customer Service 5.0 (873) ## IntelliShift alternatives [4.7 (2,749)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [3.9 (89)](https://www.capterra.com/p/153863/Linxup-GPS-Tracking/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.4 (100)](https://www.capterra.com/p/18289/MyGeotab/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (245)](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/reviews/) Starting price $14.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## FAQs about IntelliShift Overview ### What problems does IntelliShift solve? IntelliShift solves fleet visibility, dispatch coordination, and vehicle accountability problems by showing truck locations, routes, ETAs, idle time, and stop activity in real time. Fleet managers, dispatchers, field supervisors, and risk teams use it to adjust routes, update customers, document vehicle history, investigate claims, and manage inspections and maintenance alerts. Answer based on 46 reviews Overview ### Which roles and teams benefit most from IntelliShift? IntelliShift is most used by dispatchers, fleet and shop managers, and operations leaders coordinating vehicles, field crews, and service schedules. Service administrators and scheduling coordinators use it to assign work and track job activity, while owners, presidents, and logistics directors monitor fleet performance, operational costs, and delivery progress. Answer based on 82 reviews Overview ### What company size and industries is IntelliShift built for? IntelliShift is designed for small businesses, which make up 59% of reviewers, and transportation, trucking, railroad, and construction organizations, each representing 18%. It supports fleet and safety managers and operations leaders in construction, utilities, field services, last-mile delivery, and food and beverage companies, which account for 8% of reviewers. Answer based on 82 reviews Features and Usability ### What are the key features of IntelliShift? IntelliShift includes core fleet management features such as real-time vehicle tracking, GPS maps, route history, driver monitoring, and dispatch management. Reviewers frequently discuss live fleet status, ETA visibility, stop and speed tracking, configurable alerts, mobile access, and detailed reports for vehicle activity, maintenance, inspections, and compliance records. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does IntelliShift integrate with? IntelliShift supports over 20 integrations across fleet, logistics, and operations tools, including Fleetio, Fleetsoft, Route4Me, Procore, Procore Estimating, FourKites, Descartes MacroPoint, and DATABASICS Time & Expense. It also connects with 3G Transportation Management, BusWhere, Car IQ, Cisco Secure Endpoint, Coast, Cypress, FreightVerify, Qorta, and SAMPro Enterprise. Answer based on 5 reviews Getting Started and Support ### How good is IntelliShift phone support? IntelliShift provides responsive phone support and helpful staff for many fleet teams needing setup or troubleshooting help. Users often value quick answers and follow-through, especially when managing daily vehicle operations. However, some customers report inconsistent phone support availability or service quality during weekends and after-hours situations. Answer based on 27 reviews Getting Started and Support ### What training and onboarding options does IntelliShift offer? IntelliShift provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars can cover product topics for groups, and documentation and videos offer self-paced reference and walkthrough material. Answer based on 2 reviews Getting Started and Support ### What customer support options does IntelliShift offer, and how do users rate the experience? IntelliShift offers Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Users generally describe the support team as responsive, helpful, and willing to follow through on issues, with some reporting quick answers. However, a few users cite inconsistent support, poor installation experiences, and limited weekend availability. Answer based on 25 reviews Features and Usability ### How well does IntelliShift track trucks? IntelliShift helps fleet managers track truck locations, routes, stops, idling, and estimated arrival times through its web and mobile tools. Dispatchers and delivery teams value the route history, alerts, and visibility for customer updates. Some users experience delayed map updates, lost signals, or location accuracy issues in certain areas. Answer based on 26 reviews ## Features AI summary Based on 2,944 GPS Tracking reviews Capterra data shows that buyers of GPS Tracking software rank the following features as their top priorities: - **Vehicle Tracking** (**62%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**53%**) - **Mobile Access** (**51%**) IntelliShift supports all three of the features reviewers value most: **Vehicle Tracking**, **Real-Time Monitoring**, and **Mobile Access**. Together, these capabilities help businesses keep tabs on fleet activity, view vehicle status as it happens, and access key tracking information from anywhere, allowing teams to improve visibility, respond faster, and manage daily operations more effectively. Real-Time Monitoring 3.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Mobile Access 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Notifications 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real-Time Reporting 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Active reporting of data and metrics Geolocation 3.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Determines the location of a device using GPS or an IP address Vehicle Tracking 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Real-time vehicle tracking for monitoring location, route, speed, etc. IntelliShift 91 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Code Enforcement: Ensure all properties are adhering to government and legal codes - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Management: Store and organize information about customers and previous interactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver Management: Track all personnel who operate company vehicles - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Failed Inspection Tracking: Track and store information regarding failed inspections - Forms Management: Store, manage and track all forms in a centralized location - Fuel Management: Monitor fuel consumption and optimize fuel usage - Fuel Tracking: Monitor and track fuel consumption and costs - Geofencing: Virtual perimeter for a real-world geographic area - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - IFTA Reporting: International Fuel Tax Agreement (IFTA) simplifies fuel tax reporting for trucking companies and carriers - Image Capture: Process images and automatically scan for data - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Driver Tracking: Track driver locations on a map in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mileage Tracking: Log miles driven for tax deduction or reimbursement purposes - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Motor Pool: Internally shared group of vehicles ready to be dispatched as/when needed - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tracking: Allows service businesses to track ongoing repairs - Report Templates: Sample of reports that could be customized as needed or used as is - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Route History: Track past routes to better plan and optimize repeat trips - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tire Management: Allows fleets and service businesses to track the condition of tires on their vehicles - Transportation Management: Organize and track the physical movement of goods from one location to another - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Information: Allows fleets and service businesses to track information about their vehicles. - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (82) 4.4 Based on 82 reviews ## Pricing Value for money 4.4 (72) ### Starting price Free trial not available Value for money 4.4 (72) 4.4 Based on 72 reviews ## Integrations [ Procore](https://www.capterra.com/p/56250/Procore/)[ Route4Me](https://www.capterra.com/p/149633/Route4Me/)[ Fleetio](https://www.capterra.com/p/120855/Fleetio/)[ Coast](https://www.capterra.com/p/10004846/Coast/)[ AUTOsist](https://www.capterra.com/p/157517/AUTOsist/)[ Procore Estimating](https://www.capterra.com/p/157661/Esticom/)[ Snowflake](https://www.capterra.com/p/148267/Snowflake/)[ Cypress](https://www.capterra.com/p/168276/Cypress/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (74) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (74) 4.5 Based on 74 reviews ## User reviews Overall rating 4.5 Based on 82 reviews Filter by rating Counts reflect reviews available in this feed. 5(51) 4(22) 3(8) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer General Manager Used the software for: 3-5 years ### "Peace of Mind" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2021 We have been pleased with the software from the start. We are always checking either the mobile app or the website to determine ETA’s for crews to a site, or when the last crew out will get back to the yard in the afternoon. Our supervisors all have the mobile app on their phone or ipad. It has helped us make corrections to routes that have saved us time. It helps us communicate better with customers who want to know when we expect to be at a location. It has also been helpful in defending us when accused of damaging something, while working as part of a municipal or utility project. When Im able to produce a report showing the routes taken by our trucks, and that route is nowhere near the person claiming we scratched their car, the “it wasnt us!” defense becomes a lot more credible. We are happy with it and do not intend to change GPS service providers. Pros This product has evolved quite a bit since we began using it around 2007, but it has always been very easy to use. The mobile app is very user-friendly, allowing the user to view a vehicle’s location, determine ETA to a destination and then set a text or email alert to let the user know the vehicle has arrived. In the same manner, a vehicle can be viewed while on-site and an alert can be set up to let someone know when they have departed. The reports are very thorough and functional, letting us see the exact route someone took or how long they were at a particular location. I like how easy it is to use and how quickly one can learn how to find what they need in order to achieve great benefit from the software. Cons It’s hard to pick out a “con,” exactly. I am able to accomplish everything I need using this software. Maybe having a “stay logged in” option on the app would save 1 second during the sign-in process. That’s all I can think of. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Service Operations and IT Manager Used the software for: 1-3 years ### "Great product for the price" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2021 Support and team are great. Great product, especially for the price. Better product than the big name competitor! Pros Easy to integrate, fairly easy to use, gives a lot of information about your vehicle and driver right up front without having to dig too deep. Cons The App could be better, it's a re-packaged version of the website that's mobile friendly. I have to login twice each day before it accepts my user credentials. Sometimes takes a minute to refresh. All little things, overall great product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: Less than 1 year ### "My last contract with this company" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 18, 2021 We are a Public Health Company, reducing infection and death rates of exotic viruses in multiple communities. We use the software to track our application amount and location. Pros The program is user friendly. the user has many variables that can be used to create a report Cons The time stamping is not correct. It will show 1 second for 30 second usage and shows 2 second usage for a minute and a half usage. We track application equipment usage. The past program was much easier. Under one minute it did not report a time. Now it reports seconds but no correlation to time. We tested the reported time against actual application time. The time is essentially useless, good attempt though. Times can still be extracted manually, it just takes more time. I recommend using the last software programming for time tracking. It was much easier when producing a report. Thank you Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Transportation Manager Used the software for: 3-5 years ### "Do You Know Where Your Assets Are?" 5.0 October 9, 2018 Very happy with the software and the system. Calls into the service desk are answered almost immediately. Pros The ease of use makes Silent Passenger a great tool to track your vehicles, know where your drivers or salespeople, other company vehicles are. The maps have enabled our Dispatching Team give specific directions to drivers that were slightly lost and needed assistance finding the location. When a truck has broken down and the driver was unsure of his exact location we were able to tell Roadside exactly where the driver was. Cons New York City tends to bounce the signal a bit more than it used to. There are some lags in the data. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Deputy Director Used the software for: 3-5 years ### "Easy to use. Great support staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2018 I am able to protect my employees from making bad decisions. I am able to track my fleet in any place at any time, cutting down response time by assigning the closes vehicle. Pros Alarms if a vehicle goes outside target area. Alerts administration if vehicle operators use excessive speeds. Notifies in real time if vehicle is parked for a time period of my choosing. Cons Does have some GPS location glitches from time to time that falsely set off ararms. Glitches only last for short periods. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "This is the best tracking solution for your vehicles!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2018 Great tracking software. Pros I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only. Cons Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dispatcher Used the software for: 3-5 years ### "Dispatch Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 October 8, 2018 Pros the map is easy to understand, the reports are quick to easy to learn Cons it sometimes takes awhile to upload or catch up to live Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. M. B. Safety & Compliance Officer Used the software for: 3-5 years ### "Silent Passenger Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2018 Pros Ease of use on multiple platforms; desktop, laptop, iPad. Cons Frequency in which vehicles update their position. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Safety Director Used the software for: 3-5 years ### "Silent Passenger, Vehicle Tracking Solutions Fleet GPS Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2018 Silent Passenger has helped us manage our work force, defend claims, and the customer service has been exceptional. We have been using this service for 10+ years. Pros Ease of use, accuracy, number of reports available, minimum "offline" periods. Cons GPS technology is growing, speeding alerts for specific roadways would be helpful. Available with other services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "RSI Building Products " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 8, 2018 Pros Being able to see my trucks location in real time Cons The reports take some time to learn how to complete Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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