# Page 2 | IntelliShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is IntelliShift the right GPS Tracking solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/164042/Silent-Passenger/reviews

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IntelliShift

4.5 (82)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of IntelliShift

## Showing most helpful reviews

Showing 26-50 of 82 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AF

Amy F.  
Scheduler for pool company  
Construction  
Used the software for: 2+ years

### "Poor Quality of website"

September 20, 2022

1.0

See above

Pros

When the system is working to full speed capacity it is great but we have so many problems we are probably finding a new company,

Cons

Horrible response times and taking 30 seconds to load reports. Stop reports are inaccurate and software in vehicles keeps failing to report accurate stops and lengths of time

Review Source

Response from IntelliShift

September 21, 2022

Hi Amy, we're sorry to hear you have had issues with speed. We regularly test and update our server speeds, providing some of the quickest response times in the market, so it is concerning that you're experiencing issues. We've alerted your account team and will reach out to see if we can resolve this issue for your team.

sM

sead M.  
assistant manager  
Construction  
Used the software for: 2+ years

### "best in nyc area "

February 25, 2022

5.0

Pros

Very user friendly, and could be used for more detailed companies with large fleets.

Cons

delays on the less used units, seems like when a unit is off for a while it takes some time to reboot

Review Source

Response from IntelliShift

March 1, 2022

Thanks for the feedback, Sead! We're glad your having a good experience.

VR

Verified Reviewer  
Dispatch  
Construction  
Used the software for: 2+ years

### "Great for fleet "

October 2, 2018

5.0

We have been using silent passenger for many years and have had very few issues. Overall a great experience.

Pros

It allows us to see everything at one time, and the updates keep getting better

Cons

sometimes takes a while to run reports for entire fleet but it is to be expected sometimes.

Review Source

Response from IntelliShift

October 11, 2018

Thank you for your review! We appreciate your feedback and are happy to hear that you have had a great experience with Silent Passenger. We look forward to continuing to support your business in the future!

VR

Verified Reviewer  
Controller  
Airlines/Aviation  
Used the software for: 2+ years

### "2 Thumbs Up!!"

October 9, 2018

4.0

We have not had to call customer service in 2 years. The software has never given us a problem. Its easy to use and competitively priced.

Pros

Very intuitive. Easy to set up. We set it up to email us fleet movements throughout the day.

Cons

None! So far, we like everything about the software.

Review Source

Response from IntelliShift

October 10, 2018

Thank you for your review! We appreciate your feedback and are thrilled to hear that you are finding success with Silent Passenger. We look forward to continuing to support your business in the future!

MS

Maggie S.  
Admin Assistant  
Food Production  
Used the software for: 2+ years

### "Could use some work"

October 9, 2018

4.0

Silent passenger is an extremely important function for my company. I don't know how else we would track our trucks if we didn't have this software. Though it could use some work it is overall extremely helpful for us in many ways as a food distribution company.

Pros

I like how I can track my trucks and see even when the truck is and is not running. It makes it easier for me to see the traffic and where they are to be able to give our customers ETA's on their delivery's and also allows me to see if my drivers have gone off route.

Cons

I dislike how inaccurate the locations can be sometimes. The circumference circle shows the trucks sometimes being blocks away from where they actually are which makes it hard to give accurate ETA's to customers and doesn't help me track trucks when they are running late on delivery's.

Review Source

Response from IntelliShift

October 10, 2018

Thank you for your review, Maggie! We appreciate your feedback and are happy to hear that Silent Passenger is an asset to your business. We look forward to continuing to support your business in the future!

AM

Andrea M.  
Office Manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Mumford Services"

September 29, 2022

4.0

We like the program

Pros

Love the ease of using the product. We like the way we can see our whole fleet at once.

Cons

The reporting feature such as stops with options since the last few updates takes forever to load. It would be really amazing if we could make this feature speedier like it used top be.

Review Source

JT

Justin T.  
CFO  
Construction  
Used the software for: 1-2 years

### "Great Interface, Even Better Service"

May 11, 2021

5.0

We are able to see the current status of our entire fleet and also use the software for maintenance tracking.

Pros

By far, the greatest part of IntelliShift is the customer service that we have received. The few times we have needed support, they are always willing to help and follow through. IntelliShift also interfaces with our ERP Software, Sampro Enterprise.

Cons

The only negative is that it took a little while to find the right GPS unit for us. Although it took some time, IntelliShift persisted until we were up and going.

Reason for choosing IntelliShift

The interface with our ERP was what pushed us over to IntelliShift

Review Source

Response from IntelliShift

May 13, 2021

Hi Justin, We are thrilled to hear you are enjoying IntelliShift! The success of our customers is at the heart of what we do - we greatly appreciate the feedback.

gF

glenn F.  
principle  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "2/25/2022"

February 25, 2022

4.0

very good

Pros

i am able to see my vehicles to help keep them efficient & check for idle time

Cons

there is to long of a lag in live tracking a vehicle

Review Source

Response from IntelliShift

March 1, 2022

Hi Glenn, thanks for taking the time to give us feedback, it's important to us. We're glad you're so likely to recommend us and are committed to helping you get the best out of our product.

jF

justin F.  
service manager  
Construction  
Used the software for: 2+ years

### "review"

September 26, 2022

4.0

Pros

use of app and being able to pull up the map. sometimes feels like App has more info than readily available from the web base.

Cons

only stops show on the web base program. sometimes get more info from the App.

Review Source

BR

Barbara R.  
Service Administrator  
Construction  
Used the software for: 6-12 months

### "Excellent service and applications."

February 24, 2022

5.0

Completely pleased with customer service and the product itself.

Pros

Actually user friendly. ease of access and accuracy are impeccable.

Cons

cannot think of anything negative regarding this product.

Reason for choosing IntelliShift

Intellishift is the best option for efficiency and cost effectiveness.

Review Source

Response from IntelliShift

February 28, 2022

Thanks Barbara! We're so glad you're having a 10/10 experience with our products.

CM

Cecilia M.  
Business OperationsManager  
Building Materials  
Used the software for: 2+ years

### "Great Value fir the Money"

February 24, 2022

5.0

Good

Pros

We find the Real Time tracking very useful.

Cons

Maintenance Module is not very intuitive.

Review Source

Response from IntelliShift

February 28, 2022

Thanks for the feedback, Cecilia! Glad you're getting good value from IntelliShift.

JB

Jose B.  
Transportation Manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Manager "

September 29, 2022

5.0

Pros

Everything I see here I like the live updates

Cons

There is nothing honestly i can say in regards

Review Source

AB

Amanda B.  
Safety  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Wonderful"

September 12, 2019

4.0

The system is very helpful with finding the trucks and seeing their path of travel

Pros

the system is easy to use and navigate. The reports are easy to run and read. the system updates frequently.

Cons

The GPS system sometimes takes too long to update and bring the site to live time, which makes it hard to follow trucks.

Review Source

Response from IntelliShift

September 13, 2019

Thank you for your review! Client support and enterprise technology are our top mission.We appreciate your feedback and glad to see our platform is adding value to your operational needs.. We look forward to continuing to work together and support your business needs.

DB

Denise B.  
Retail Administrator  
Food & Beverages  
Used the software for: 1-2 years

### "Great tool to track a fleet of vehicles. Customer Service is wonderful!"

May 24, 2018

3.0

Ease of tracking and viewing multiple vehicles. Able to see branches/teams without issue. Good software.

Pros

How easy it is to create and update driver/vehicle information. Also how easy it is to search, find, and follow all the vehicles in out fleet.

Cons

Very limited space for notes. No place for admin to save notes for driver(s). Also, Silent Passenger does not save information properly. It can take 3 to 4 times to update a driver's information (ie: Branch). Under Vehicle Administrator, saving or cut and pasting information from the notes field is not easily done. High risk of losing older notes do to size of area (too small).

Review Source

Response from IntelliShift

May 29, 2018

Thank you for your feedback, Denise. At VTS we pride ourselves on making our customers our #1 priority. I will pass along your feedback to the correct department. Thank you for choosing us as your fleet management provider, we look forward to providing you with outstanding service in the years to come!

NA

Nicolas A.  
Corporate Fleet Manager/Owner  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Great product but challenging to communicate on the fly. "

May 14, 2021

5.0

The platform itself works great. My challenge is the constant change of account reps and their lack of knowledge about my business and their lack understanding of the products intellishift has to offer.

Pros

The overall functionality is great it meets our needs.

Cons

There seems to be a revolving door with account reps assigned to my account.

Reason for choosing IntelliShift

Intellishifts open to any new ideas or upgrades.

Review Source

Response from IntelliShift

May 19, 2021

Hi Nicolas, Thank you for your feedback. We are happy to hear you are satisfied with our product and its functionality.

sM

steve M.  
Director of National HVAC Service  
Facilities Services  
Used the software for: 2+ years

### "Silent Passenger ease of use."

October 5, 2018

4.0

Very good program helps to keep our costs down when we dispatch due to being able to figure out who is the closest tech to the next job.

Pros

The ease of use, it is easy to locate my fleet and track their location, speed, stops and ignition starts.

Cons

Need to have to less breaks in service, trucks will disapear in certain areas for periods of time.

Review Source

Response from IntelliShift

October 10, 2018

Thank you for your review, Steve! We are glad to hear that you are enjoying Silent Passenger and appreciate your feedback. We look forward to continuing to support you in the future!

VR

Verified Reviewer  
Sales Consultant  
Food & Beverages  
Used the software for: 1-2 years

### "Awesome App"

October 2, 2018

5.0

Excellent

Pros

Ease of operation, very user friendly...

Cons

no issues at all, opens quickly, and all trucks visible.

Review Source

Response from IntelliShift

October 4, 2018

Thank you for your review, Marc! We appreciate your feedback. We look forward to continuing to support your business in the future!

RV

Ralph V.  
Shop Foreman  
Government Administration  
Used the software for: 2+ years

### "Silent Passenger"

July 18, 2019

5.0

Pros

Know where the employees and vehicles are most of the time

Cons

Wish it would work in all areas for us. No service in all areas

Alternatives considered

[Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)

Reason for choosing IntelliShift

Best Deal

Review Source

Response from IntelliShift

July 29, 2019

Thank you for leaving a review, Ralph! We appreciate your positive feedback and hope you continue to see success with Silent Passenger.

RS

Rick S.  
Asset Manager  
Construction  
Used the software for: 2+ years

### "Satisfied with purchase so far"

May 18, 2021

4.0

Fleet tracking and mobilization has become much easier with the product.

Pros

Product is easy to install and fairly simple to administer.

Cons

Even though we have a WEX fuel card integration with the card has not gone as smoothly as promised.

Reason for choosing IntelliShift

Ease of installation, and you own the product versus "rental". Pricing was in the middle of the road.

Review Source

Response from IntelliShift

May 19, 2021

Hi Rick, Thank you for your feedback! We are thrilled to hear that you are satisfied with IntelliShift.

BT

Brian T.  
Senior Director, Strategic Planning and Logistics  
Hospital & Health Care  
Used the software for: 2+ years

### "VTS staff are very responsive "

May 24, 2018

5.0

We have operational and financial benefits form the use of this software . We are able to service the NY, NJ, PA and CT service area with faster service and less people.

Pros

I like the fact that the data is stored for over 1 year. This makes our Risk Management department confident in our ability to respond to issues.

Cons

Occasionally we issues using Microsoft internet explorer, which is our companies preferred browser. We know that VTS's preferred browser is Chrome.

Review Source

Response from IntelliShift

May 29, 2018

Thank you for the review, Brian! VTS is happy to have you as a customer. Hopefully you continue to see operational and financial benefits. We look forward to providing you with excellent support in the years to come!

JJ

Jack J.  
Transportation Assistant  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Silent Passenger daily use"

October 2, 2018

3.0

They have been very helpfully and have very friendly staff that can help with any issue that may a rise.

Pros

The things I like most about the software is the layout on the website and app. It is easy to use and has a nice look to the eye. Also like the daily reports and the active reports for when the vehicle battery dies, tow, or unplug of device.

Cons

The only cons is that we just started using the OBD device and a couple have not worked proper when it was installed.

Review Source

Response from IntelliShift

October 9, 2018

Thank you for your review, Jack! We appreciate your feedback and are glad to hear that you are happy with Silent Passenger. We look forward to continuing to support your business in the future!

VJS

Val J. S.  
Operations manager  
Building Materials  
Used the software for: 2+ years

### "Intellishift daily use"

May 10, 2021

4.0

I like the product alot

Pros

The feature I use most is the stops with options,It helps with routing the truck if I have to switch things up on the fly

Cons

Finding an address feature should me almost a feature by its self.Some of the features are just not usefull

Review Source

Response from IntelliShift

May 12, 2021

Hi Val, Thank you for this valuable feedback. We are thrilled to hear you are enjoying IntelliShift!

JP

John P.  
Mangr  
Construction  
Used the software for: 2+ years

### "Our Silent Passenger review "

December 15, 2018

4.0

Its ok. There are additional options that are needed like cameras to view in the truck cab and out onto the road. The ability to communicate with your driver through your system that is integrated in our truck.

Pros

The pros about your product are the obvious. Tracking my vehicles and the maintenance log reminder for oil changes.

Cons

The tech support department is uneducated on the tracking product and never has a proper answer.

Review Source

Response from IntelliShift

December 20, 2018

Thank you for your review, John. We appreciate your feedback and will share it with our team. We are glad to hear that you enjoy the tracking and maintenance features!

TD

Tina D.  
manager  
Environmental Services  
Used the software for: 2+ years

### "TinaD"

May 6, 2021

4.0

Pros

knowing where vehicles are at all times. Dispatching made easy

Cons

Sometimes, there is a delay in signal. No other issues I can think of

Review Source

Response from IntelliShift

May 12, 2021

Hi Tina, Thank you for your feedback! Here at IntelliShift, the success of our customers is at the heart of what we do. We are thrilled to hear that IntelliShift has helped your business optimize various processes.

JS

James S.  
Security Manager  
Security and Investigations  
Used the software for: 2+ years

### "Easy to use"

October 2, 2018

5.0

Works as described.

Pros

Easy to use and query the information on specific cars

Cons

Occasional inaccurate location, giving wrong location of vehicle by several miles.

Review Source

Response from IntelliShift

October 3, 2018

Thank you for your review, James! We appreciate your feedback and are happy to hear that Silent Passenger has helped your business. We look forward to continuing to support your business!

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