Vehicle Tracking Solutions

Silent Passenger

4.5 / 5 6 reviews

Who Uses This Software?

All industries across the USA and Canada.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.98/month/user
  • Pricing Details
    Please contact us for details and cost-savings.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vehicle Tracking Solutions
  • vehicletracking.com
  • Founded 2002
  • United States

About Silent Passenger

Use the #1 GPS fleet management and asset tracking software to improve your transportation management efficiency. Silent Passenger drives productivity and profitability with key analytical insights developed with features including GPS Tracking, Maintenance, Asset Tracking, PTO/Accessory Monitoring, Maintenance, Customer Scheduling, Electronic Logbook (ELD), API Integration, Route Optimizations, Driver Behavior, Fuel Card Management, and Advanced Reporting.


Silent Passenger Features

  • Billing & Invoicing
  • Carrier Management
  • Customer Management
  • Dispatch Management
  • Driver Management
  • Fleet / Equipment Management
  • Load Management
  • Order Management
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Shipment Management

Silent Passenger Reviews Recently Reviewed!


Vehicle Tracking Solutions offers our fleet a great compliance tool and tracking service

May 25, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the wide range of tools and reports that multiple people in our office can use on a daily basis that leads to overall fleet efficiency. Whether it's our dispatchers, our CEO, and everyone in between, some aspect of the platform can be used to provide helpful information.

Cons: There isn't too much to complain about this software. It's easy to use for everyone involved. Sometimes the devices have given us connectivity problems and mistracking.

Great tool to track a fleet of vehicles. Customer Service is wonderful!

May 24, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is to create and update driver/vehicle information. Also how easy it is to search, find, and follow all the vehicles in out fleet.

Cons: Very limited space for notes. No place for admin to save notes for driver(s). Also, Silent Passenger does not save information properly. It can take 3 to 4 times to update a driver's information (ie: Branch). Under Vehicle Administrator, saving or cut and pasting information from the notes field is not easily done. High risk of losing older notes do to size of area (too small).

Overall: Ease of tracking and viewing multiple vehicles. Able to see branches/teams without issue. Good software.

VTS staff are very responsive

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that the data is stored for over 1 year. This makes our Risk Management department confident in our ability to respond to issues.

Cons: Occasionally we issues using Microsoft internet explorer, which is our companies preferred browser. We know that VTS's preferred browser is Chrome.

Overall: We have operational and financial benefits form the use of this software . We are able to service the NY, NJ, PA and CT service area with faster service and less people.

Great Tracking software

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used for work for a logistics company a few months back and would use this software all the time to track the fleet, almost on real time basis. This software came in very handy and super easy to use.

Cons: I have not had a very good experience with the customer care especially on the weekends when we had to work one-off. But besides that no issues with this tool at all.

very profesional

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ability to run detailed reports for each driverand trucks and keep track of my trucks while in service

Cons: The softwares delayed response while live tracking on the map. The ability to make adjustments to truck and drivers

Overall: Keeps the drivers honest

Capterra-loader

This is the best tracking solution for your vehicles!

Feb 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am using them for a few years now, never failed, great software and i would say very affordable, i am using it for tracking our fleet, anywhere anytime, in real time almost. Wired devices only.

Cons: Never used portable devices. in weekends, not much of customer service. No issues so far. I recommend it if you have a minimum 5 vehicles or growing fast.

Overall: Great tracking software.

Vendor Response

by Vehicle Tracking Solutions on February 05, 2018

Thank you for the review Cata Black Car & Limousines! We value you as a customer, and look forward to many years of continued success with Silent Passenger as your fleet management and telematics software. Best, Silent Passenger Team