Who Uses This Software?

Restaurant Chains, Franchisee, Mom & Pop Restaurant Owners, Commercial Kitchens, Hotels,


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $492.00/year
    See pricing details
  • Pricing Details
    CM Lite Jr., CM Lite , CM Plus, CM Pro, Enterprise Custom Solution
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • ComplianceMate
  • www.compliancemate.com/
  • Founded 2015
  • United States

About ComplianceMate

CM Systems, LLC provides the worlds leading monitoring systems for food safety compliance and operational effectiveness. Their principal product offering, ComplianceMate has streamlined HACCP compliance checklist and cooler monitoring for thousands of restaurant locations across the US, Canada, the EU, and the UAE. Through a combination of wireless temperature sensors, mobile technologies, and easy-to-use tools built for the modern kitchen, ComplianceMate gives users total control over food


ComplianceMate Features

  • CRM
  • Order Management
  • Product Lifecycle Management
  • Production Management
  • Quality Control
  • Recall Management
  • Recipe Management
  • Traceability
  • Traceback & Traceforward

ComplianceMate Reviews Recently Reviewed!


Rising Tide Co-Op

May 10, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Our Compliance Mate temp sensors have been critical in providing real time feedback on the performance of our store's refrigeration systems and in assisting us with the diagnoses of problems as they occur.

Thom Schmitt has been a very responsive and helpful rep and usually responds to requests within a few hours.

Cons: There are only two features that we would like to see changed:

1) We cannot login directly to Compliance Mate from the login portal. Instead, when we enter our username and password at the login portal page, we are redirected to a page with a "Server Not Found" notice and then have to return to the home page to access the dashboard. It is a bit of an awkward dance.

2) When we enter a note about a refrigeration system that has been outside of its range for more than two hours, the monitoring automatically turns off. However, sometimes this note is entered after the problem is resolved and we would like the monitoring to remain on. We would greatly benefit from having the option and ability of enabling or disabling monitoring for any of our monitored units at any time. This would allow us to re-enable monitoring as soon as repairs are completed and prevent us from receiving alert calls at times that routine cleaning and maintenance are being performed.

There are also occasionally times when the dashboard page does not update/refresh properly for some reason and the temperatures shown are outdated (e.g., from the previous day). When this happens, the temps and time stamps for each individual monitor do not match the dashboard overview of all monitors.

Great Temperature Monitoring System

Apr 18, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about the software is that it is easy to navigate the dashboard and understand the available reporting. The software is very user friendly.

Cons: The glitches that are caused during updates can be a huge annoyance. I would like to see error free updates.

Overall: ComplianceMate allows us to strengthen our food safety monitoring. The benefit is that we can dig into the details of a units temperature, and be proactive in resolving the potential problem.

My CM Review

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is Easy to use and easy to install.

Cons: Pricing can be better and more stand options for mounting tablets. Also Login credentials should be provided with the package on delivery.

Overall: Very customer oriented. Very responsive and willing to go the distance for me.

My Compliance Mate

Mar 27, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's fast and very efficient, easy to handle, easy to teach

Cons: I've had nothing but good experiences with this software

Very Useful Product

Mar 27, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Continuous oversight on food temps. Our meats are smoked overnight and temp control is vital for our business.

Cons: Maintenance and upkeep can be a challenge.