# Builder Prime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Builder Prime the right Construction CRM solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164068/Builder-Prime/reviews --- Builder Prime 4.7 (89) [View alternatives](https://www.capterra.com/p/164068/Builder-Prime/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Builder Prime Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews TP Taylor P ManagerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “My company has received exceptional customer service through Mahan and we are able to easily view any and all key metrics which is what we really need to measure our success and areas we need to improve upon.“ November 11, 2025 TP Taylor P ManagerConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “We were manually tracking quite a few things that are built in to Builder Prime naturally (lead sources, closing rates, etc.) and it began to feel so disorganized.“ November 11, 2025 JS Jody S CEOConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “My overall experience has been positive- from the onboarding phase (set-up, staff training) to the ongoing day-to-day activities, Builder Prime gives me insight to all details of each prospect and customer journey.“ September 15, 2025 JD Jeremiah D OwnerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Some features can be frustratingly glitchy, needs better financial data tracking/management for expenses (current features are cumbersome, require a lot of manual effort; would be better if there was an integration that allowed me to directly pay subcontractors/vendors from BuilderPrime and have it create a Bill that syncs with QBO)“ September 15, 2025 LD Luis D Director of OpoerationsConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I like builder prime cause it stream lines the process from estimates to Job sold.“ March 6, 2026 BH Brandon H OwnerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “The customer service, the problems with quotes delivering to customer’s spams, the inability to customize the quotes to the degree necessary, no viable way to add options to a quote, and the price.“ March 20, 2025 SR Serge R CEOConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “Project management is easier as we can track all materials, labour and commisions withing the CRM.“ September 15, 2025 KF Keely F AdministratorBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 6-12 months. “The mobile app experience could use some improvement. While it’s functional, it occasionally lags or doesn’t display all the desktop features.“ June 14, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Om Prakash P. Civil Engineer Construction Used the software for: I used a free trial ### "Solid Project Management Tool with Room for Interface Improvement: Builder Prime Review" May 9, 2025 5.0 Builder Prime is a solid tool for project management, though its interface could be more intuitive. Pros Builder Prime simplifies project management with great invoicing, scheduling, and CRM features. Cons The user interface can be a bit overwhelming, and customization options are limited. Review Source AP Arvind P. Developer Information Technology and Services Used the software for: Less than 6 months ### "Easy to Use and Gets the Job Done!!" June 14, 2025 5.0 my experience with Builder Prime has been pretty positive. It’s streamlined a lot of our processes, especially around lead tracking and project management. There’s a bit of a learning curve at the beginning, but once you get the hang of it, it really helps keep everything organized and running smoothly. Pros The things I liked most about Builder prime are its easy-to-use interface, great CRM features, and helpful customer support. Cons Some features aren’t very customizable, and there’s a bit of a learning curve at first. I also ran into a few small bugs here and there, but nothing major. I m rating it 5 star because I know the support system and developers are too responsive. Review Source JP JESSICA P. SCHEDULING CORDINATOR Construction Used the software for: Less than 6 months ### "Great overall CRM!" March 26, 2025 5.0 I think it is a great CRM with a ton of growth potential. Therefor overall is good! Pros The ability to customize it to how you want it. Cons The lack of help getting acquainted and started. Review Source BM Brandon M. General Manager Construction Used the software for: 1-2 years ### "An All-In-One Tool" September 15, 2025 4.0 Builder Prime has been a great asset for our business. Even their customer service has been top notch when I've needed help walking through different areas of the tool. Pros I like that Builder Prime can be an all-in-one tool if you want it to be. There's a lot of features to go through but it can be a full service system if everything is set up properly. Cons As mentioned in what I like most, there's a lot of features, so there can be a lot to learn about the system and how to use it. But once you understand it, it becomes second nature. Review Source DO Darlington O. Senior Associate Law Practice Used the software for: 2+ years ### "Precise Reporting Across Marketing, Sales and Production With Builder Prime" June 19, 2025 5.0 I love managing my projects with Builder Prime because they are fantastic and have lots of tools for me to use during my tasks builder up's. Pros Builder Prime has a user-friendly interface that helps me with precise reporting across marketing, sales and production. The customer service team is a plus 10 for me they are effective always. Cons I don't have any issues with this software because it works perfectly and gets the work done in an excellent way. Review Source AD Ara D. Administrative Assistant Construction Used the software for: 6-12 months ### " Solid CRM for Contractors with Room to Grow" July 10, 2025 4.0 Overall, Builder Prime has been a reliable system that keeps our sales and production teams aligned. While it may lack some of the polish and flexibility of larger CRMs, its contractor-specific features really shine. Once we got past the initial training phase, it became a strong asset for streamlining communication and workflows. We’re looking forward to future updates that will improve usability and customization options. Pros Builder Prime is purpose-built for contractors, so its tools and features really align with day-to-day operations in construction and home improvement. The built-in estimating and job tracking functions make project management easier and more transparent. We also appreciated how smoothly the lead tracking and follow-ups are automated—it keeps things from falling through the cracks. Cons The interface isn’t the most modern or intuitive, and there’s a bit of a learning curve for new users. Reporting tools could be more customizable, especially for businesses that want more granular data or visual dashboards. Review Source BW Brett W. Operations Manager Construction Used the software for: Less than 6 months ### "Adaptable Project Management Software with Excellent Back-End Support" June 20, 2025 5.0 Great software that keeps growing in its features and capabilities while not sacrificing customer service. Pros While the software itself works very well, the back end support and onboarding teams are available seemingly whenever I need them. They have helped me with many questions and helped set up the things I could not. Keep this going! Cons When creating new project templates, I wish the copy and paste could copy over the formatting. We have legacy templates and every time I go to create a template in BP, I have to reformat everything. Things need to be bolded again and bullet points need to be redone, etc. Review Source KF Keely F. Administrator Business Supplies and Equipment Used the software for: 6-12 months ### "Builder Prime Makes Business Management Easy" June 14, 2025 5.0 Builder Prime has been a game-changer for our business. It’s helped us stay organized, improve communication with clients, and close jobs more efficiently. The learning curve was minimal, and the support team has been great whenever we had questions. It’s definitely made day-to-day operations smoother and more professional. Pros Builder Prime has completely streamlined how we manage leads, jobs, and client communication. The interface is user-friendly and easy to navigate, even for team members who aren’t very tech-savvy. I love the automation features—it saves us a ton of time on follow-ups and reminders. The customer support is also incredibly responsive and helpful. Cons The mobile app experience could use some improvement. While it’s functional, it occasionally lags or doesn’t display all the desktop features. I’d also love more customization options for reports. Review Source IT Isaiah T. Designer Consumer Services Used the software for: Less than 6 months ### "Great Tool For Contractors" June 4, 2025 4.0 Builder Prime has seriously leveled up how we run our contracting business. From lead management to closing jobs, it’s made everything feel more under control. While there are a few quirks here and there (especially on mobile), I can honestly say it’s been worth the investment. Pros The automation features are a game-changer. I’m talking automatic follow-ups, pipeline tracking, and scheduling were all smooth. Cons There’s a bit of a learning curve when customizing certain workflows. If you’re used to simpler systems, it might feel overwhelming at first. Review Source AE Ahmed E. Quality manager Apparel & Fashion Used the software for: 6-12 months ### "all in one " April 22, 2025 5.0 I like the way they are developing and the smart work they do. It saved me the necessary easy work and gave me a lot of time to be creative. Pros ease of use even when I'm not specialized. The integration of many tasks in one place saved me some employees and a huge amount of money. Every task in the process was automated and organized, which helped our business grow faster. Cons It will be helpful to connect with other software that may add more value and features to the platform and give varieties that match everyone's plans. Adding audio chat will save a lot of time. Review Source TW Tyler W. Co-owner, Arizona GM, salesman Construction Used the software for: 1-2 years ### "Easy to use" August 20, 2023 5.0 It’s fantastic and much better then our old system we used. Builderprime is great! Pros There is tons of options to use through builderprime and it’s great. Everything is self explanatory and easy to figure out. Cons I don’t like how fast it will log you out so you have to log back in. Switched from [MarketSharp](https://www.capterra.com/p/130642/MarketSharp/) So we could have everything under one software and because the layout of everything was much better. Review Source jY juhyun Y. manager Market Research Used the software for: 6-12 months ### "essential program for working" May 24, 2025 5.0 It helped make customer management more efficient. I think it will be an essential program for working. Pros It was nice to be able to cut the time it took to work in half. It is easy to use for customer management, customer registration, and even sales. Cons It's easy to use, but it was a little difficult when I first registered. It takes me a while to get used to the features. Review Source CR Christopher R. OWNER Construction Used the software for: 6-12 months ### "JR ONE ALUMINUM LLC" November 5, 2024 4.0 i am happy, somethings can be improved, but thats everything in life. Pros Once your in it its very useful/helpful and easy to use but there is def. a learing curve Cons Theres still some glitches with the systems at times and some commands can be a bit redundant Review Source Response from Builder Prime January 16, 2025 Thanks, Christopher, for taking the time to leave this review and give feedback! I'm glad you are happy overall with the software and that you find it useful and helpful once inside. We are working internally on making the learning curve a bit easier for new and onboarding customers. Keep the feedback coming! We are here to help you be successful! DD Drew D. Sales Manager Construction Used the software for: 6-12 months ### "Powerful CRM for Contractors and Home Improvement Professionals" January 13, 2025 5.0 Builder Prime has been a game-changer for managing projects and client relationships efficiently. It’s a powerful tool that helps contractors stay organized and grow their business. Pros Comprehensive CRM tailored for contractors and home improvement professionals. Streamlines project management, from lead tracking to job completion. Great integration options and reporting tools for business insights. Cons Initial setup can be a bit time-consuming. Some advanced features may require a learning curve. Review Source Response from Builder Prime January 16, 2025 Thank you, Drew, for this positive and helpful review! We are so happy to hear that Builder Prime has been a game-changer for your business! We're here to help you however we can learn to use our advanced features. CM Chelsea M. Office Assistant Building Materials Used the software for: Less than 6 months ### "New to Bulider Prime" November 17, 2024 5.0 Pros New to Builder Prime and so far easy to navigate. Help center also very usual. Cons None at the moment that I have come across. Review Source Response from Builder Prime January 16, 2025 Thanks for the review, Chelsea. Welcome to Builder Prime! Glad to hear you find the help center useful and the software easy to navigate. TA Tina A. Owner Construction Used the software for: 2+ years ### "I enjoy Builder Prime but there are a few things that can be improved" March 17, 2023 5.0 I really love it. It’s very easy to use and the customer support is great. Pros Reports are great. Client and project progression are very easy to work with. Cons I would like it to be integrated with Microsoft Office. The inventory management system needs to be tweaked to allow us to delete product if entered incorrectly. Work orders to be connected to the employees timecards so they don’t have to be manually entered Reason for choosing Builder Prime Ease of use Review Source KC Kim C. Director of Client Relations Construction Used the software for: 2+ years ### "Great Program for Construction Company!" February 28, 2023 5.0 We have had a great experience with Builder Prime. The customer service is top notch. Any question we have is answered quickly. They have been able to tailor settings to fit our needs. They are also always updating and adding new features. Pros The software is very user friendly. It is easy to use and creates professional proposals. Cons We do not use the scheduling as it seems a bit more involved than how we schedule our jobs. Reason for choosing Builder Prime Easier to use. Review Source JF Jack F. President Construction Used the software for: Less than 6 months ### "Get Organized!" March 9, 2023 5.0 The service has been great, \[sensitive content hidden\] our AM is the most responsive and kind AE we have ever worked with! She has helped us without complaint through our set up calls, a hundred emails, syncing QBO, and setting up payment capture. Pros I absolutely love all the features of this CRM. We went from having a different CRM, different payments solution, and tracking sales via excel to having it all in one place. But it is more than just having it in one place because many construction CRM's offer that. Builderprime has all these pieces working smoothly together and displays all the data in an easy to access readable format. If someone asked me 6 months ago to pull a report on deposits from sales from a week prior, or show me sales from a specific lead source, or outstanding payments on installations, I would have manually looked it up. Now it is the click of a button. It all syncs to Quickbooks which is very helpful for knowing our numbers. There is more to say but check it out for yourself. Cons My feedback for them has been to have a slightly different invoice appearance and have customer communication on the dashboard as an option. Review Source NS Nicole S. Construction Coordinator Building Materials Used the software for: 1-2 years ### "Excellent CRM System and I would highly recommend " August 14, 2023 5.0 Pros Builder Prime is user friendly and allows all employees to review information as needed. The support staff of Builder Prime is always available to assist with trouble shooting if necessary Cons The billing tab did not allow a credit to be used later, so another invoice had to be created and an explanation had to be provided to customers. Very minor Review Source AM Andrew M. Owner Construction Used the software for: 6-12 months ### "Everyday use of Builder Prime" May 12, 2023 5.0 It has been overall very good. Pros My number one thing that I like most is the customer support. There are a ton of feature on it and the team has been amazing anytime I have a question, no matter how big or small. Also, ease of use for most things is great. Cons My biggest complaint is that you can’t send an automated e-mail or text a certain amount of time before a scheduled appointment, only a certain amount of time after. For example: I really want to be able to send an automated message the Friday before a job starts telling them what to expect and when we will be there and that the job is still on for the next week and I’m not able to do that. I really want to be able to automate that. Reason for choosing Builder Prime Because of it’s overall functionality. Review Source MC Melissa C. OPERATIONS MANAGER Construction Used the software for: 2+ years ### "Best Crm I have ever used" October 13, 2022 5.0 Overall an excellent experience Pros I like the ease of use, the software help and implementation when needed is incredibly fast and always helpful. Cons At times the software changes without warning or letting us know even after the fact that something was changed. We have been with this program since the beginning of our company and almost the beginning of Jonathans company. I think I would like it if, after all this time, we would get a heads up on things that would make our use with the CRM more beneficial. Perhaps with things that we are not using yet you know are available. Review Source ML Marc L. Owner Construction Used the software for: 2+ years ### "Overall great product for my small service company" March 27, 2023 4.0 We mostly save time and avoid forgetting steps in our processes, keep track of leads and sales Pros Saves time on sending quotesAutomates simple tasks like follow ups and such Cons Interface and invoice/quote graphic could seem dated, but great CRM overall Review Source SW Scott W. Owner Construction Used the software for: Less than 6 months ### "Real world CRM for contractors" February 8, 2019 5.0 It’s the only CRM that lets you input a manual price. Also only CRM that helps build how your contract and proposal forms. We are very happy with this software. Pros We have searched for a CRM that connected leads to proposals and contracts, had multiple projects per contact, lead source tracking, project sales pipeline and most importantly, the ability to customize the price after a proposal was built for 3 years and have finally found it. Top notch customer service means they tailored the proposal and contract documents to look exactly like the ones we’ve been using - even included custom inputs that are specific to our company. Our manager is in his fifties and he’s someone who loves doing things the old school way; he has adopted the software quickly and he loves it. We’re picky about software, we’ve stayed with our last system for 7 years because it’s not enough to switch for small improvements, because it’s “cool,” or just because it’s digital. Some parts of our company still utilize the old school way because that’s what works best in those contexts. We can see every lead so no one is falling through the cracks. Builder Prime allows us to build bids in 15 minutes, accept credit cards, sign in person or over email, order changes, track lead sources, and keep record of all proposals ever sent to the customer. If it isn’t obvious, we’re fans. Cons The only things missing are the things they’re already developing such as google calendar integration, additional email and communication features, and zappier integrations. Review Source Response from Builder Prime February 12, 2019 Hi Scott, Thanks so much for the kind words! I am so happy that we can help you save time and make your processes more efficient! Actually the Google Calendar and Zapier integrations are available now. I will reach out to help you get those set up. Gmail integration coming soon :) Regards, Jonathan SH Steven H. Certified Design Specialist Construction Used the software for: 2+ years ### "Good CRM" March 31, 2023 4.0 Pros Enjoy using builder prime for all my work projects. Very easy to use, and nice to have everything in one spot Cons Sometimes when service isn't good, it doesn't cooperate very well, hard time getting stuff saved, or access to it. Review Source JH Jason H. Owner Construction Used the software for: 2+ years ### "Great CRM amazing support staff" October 27, 2021 5.0 Pros It streamlines everything it works great! Cons I can't think of any negatives it always getting new updates and software Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.