# Page 3 | Builder Prime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Builder Prime the right Construction CRM solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164068/Builder-Prime/reviews --- Builder Prime 4.7 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Builder Prime ## Showing most helpful reviews Showing 51-75 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SH Steve H. President Construction Used the software for: 2+ years ### "Excellent construction based CRM loaded with well-developed features and Actual integrations" March 14, 2023 5.0 BP was our first CRM... easy to learn and use but also customizable at the same time. It wasn't perfect but user error was also part of the problem. We tried switching to another CRM but ultimately came back to appreciate BP as it is a well developed software backed with full integrations and helpful/ friendly customer support. Pros Full integration with Quickbooks. Estimating and Invoicing within the CRM. Mobile Friendly!! CompanyCam integration. Cons You'll be hard pressed to find an out-of-the-box CRM that has everything but Builder Prime comes closer than any other that we've tried. Our next most desirable integration would be with PandaDoc and possible SmartDocs. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Builder Prime Topped our list with fully developed integrations that actually work for our business Review Source KR Kelsey R. Office Coordinator Construction Used the software for: 1-2 years ### "Builder Prime easy to set up and take off yourself" February 13, 2023 4.0 Sinple to understand and easy to hit the ground running with to create meetings and estimates. Pros The production and sales calendar are separated and easy to manipulate from both the client page and the calendar itself which helps a lot when people call in to set up an estimate. Cons The placeholders in the production calendar need to have times to designate liek other work orders rather than just be a notes box and a date... Reason for choosing Builder Prime Cheaper and the calendar options. Review Source JF Jack F. President Construction Used the software for: Less than 6 months ### "Get Organized!" March 9, 2023 5.0 The service has been great, \[sensitive content hidden\] our AM is the most responsive and kind AE we have ever worked with! She has helped us without complaint through our set up calls, a hundred emails, syncing QBO, and setting up payment capture. Pros I absolutely love all the features of this CRM. We went from having a different CRM, different payments solution, and tracking sales via excel to having it all in one place. But it is more than just having it in one place because many construction CRM's offer that. Builderprime has all these pieces working smoothly together and displays all the data in an easy to access readable format. If someone asked me 6 months ago to pull a report on deposits from sales from a week prior, or show me sales from a specific lead source, or outstanding payments on installations, I would have manually looked it up. Now it is the click of a button. It all syncs to Quickbooks which is very helpful for knowing our numbers. There is more to say but check it out for yourself. Cons My feedback for them has been to have a slightly different invoice appearance and have customer communication on the dashboard as an option. Review Source JB Jay B. President Construction Used the software for: 6-12 months ### "Still the best option for our business" August 7, 2023 4.0 Been pretty good. It's getting the job done better than any other software we've tried. Pros Price book is by far BP's best feature. Cons Scheduling and reporting. Also feel like better API integration would be extremely helpful. Review Source NS Nicole S. Construction Coordinator Building Materials Used the software for: 1-2 years ### "Excellent CRM System and I would highly recommend " August 14, 2023 5.0 Pros Builder Prime is user friendly and allows all employees to review information as needed. The support staff of Builder Prime is always available to assist with trouble shooting if necessary Cons The billing tab did not allow a credit to be used later, so another invoice had to be created and an explanation had to be provided to customers. Very minor Review Source JF Jack F. Product Consultant Construction Used the software for: 2+ years ### "The Best CRM I’ve Worked With Yet" July 13, 2020 5.0 I’ve never been one to follow processes and procedure because of all the tedious steps it takes. Builder Prime handles most of those tasks freeing up my time to actually do the sales part of my job. I’ve got it to the point where updating is just scrolling and a couple of clicks through my templates and I’m done. The tasks are fantastic for follow ups and the automated reminders keep me on track. My followup sales have noticeably improved the system. I would recommend Builder Prime to anyone, from office administration to the CEO, looking to make their business streamline and more successful. Pros Everything I need is in front of me...LITERALLY. When I have to follow up with a potential customer, it’s such a convenience having everything at my fingertips. From the initial meeting to resulting the appointment to following up, this is the best CRM you could ask for. The customizable tasks and automated management make following up an absolute breeze. Cons Nothing really. Future upgrades making the system available offline would be the biggest plus. Review Source KG Kristian G. Sales Construction Used the software for: 1-2 years ### "Good System, lacks capability for end user on an individual level" March 24, 2023 4.0 Pros Its great for overall management of leads and projects and tasks etc. Data has helped a lot and is only as good as the data you enter and how organized you are. Cons It only has the capability to be automated by the system administrator and can only be implemented company wide taking away the capability of the individual sales people using it for quoting and crm to actually automate personalized follow-up programs, messages, scripts, to dos and signatures less personalized depending on what piece of info or what selection of contract you decide to send. intigration with other softwares seems to be less than ideal and Review Source JR Jake R. Project Manager Construction Used the software for: 6-12 months ### "Great Workflow & Customization" September 25, 2023 5.0 So far everything has been great. It does exactly what we wanted from a construction CRM and the customer service has been great. Pros Being able to fully customize the job info page was big for us because at a glance we can get a full overview of scope of work and product selection for each job. Cons Getting financials set up correctly could probably be easier. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Reason for choosing Builder Prime Best customization for job overview Review Source JS Janet S. Marketing Director Construction Used the software for: 1-2 years ### "Builder Prime Review" October 21, 2021 5.0 Pros The customer service and attention to detail are fantastic! \[SENSITIVE CONTENT\] are awesome! We are so glad we switched to Builder Prime for our CRM. No regrets whatsoever. Every time we have a question, one of them replies same-day. When we have feature requests, they try their best to make it happen ASAP. Cons Nothing so far... After using other CRMs for the construction industry, Builder Prime is definitely the best. No complaints. Review Source TG Ty G. Owner Construction Used the software for: 2+ years ### "We love Builder Prime" March 17, 2023 5.0 Amazing Pros The workflow from sales & leads, to estimates, to project management, to invoicing integrated into our bookkeeping program simplified what we do from 5 programs to 2 (Builder Prime & QuickBooks) Cons The task management only allows for individual tasks or job specific tasks. It doesn’t allow for team tasks or an integrated task workflow. Review Source BH Brad H. Owner Construction Used the software for: 1-2 years ### "Goof platform, still building out some needed flexibility" May 12, 2023 5.0 Pros Everything is integrated into one spot Contracts, payments, pipelines, to-dos Other than an external companycam integration ha most of what we need in one spot Cons Reporting flexibility. Need to download and run external reports for dashboards since system logs out every 30 min.Mobile app uses a lot of data Switched from [improveit 360](https://www.capterra.com/p/130645/improveit-360/) Salesforce was too cumbersome and too many external integrations needed Review Source MH Maddie H. Administrative Assistant Consumer Services Used the software for: 6-12 months ### "Uretek ICR " June 12, 2023 5.0 Overall, the company has had a great experience with Builder Prime. We really appreciate the support team for always providing their assistance when needed! Pros Builder Prime allows us to connect to several add-ons and keep a clean system. Due to the simplification this CRM has, our company has been able to see results in how it has changed the work style. The CRM allow sus to stay involved and track progress for projects. Cons Our company provides concrete repair services and therefore the CRM is technically not built for our industry, however, we have made additions to our system that allows us to use it to its potential. Review Source JI Juan I. owner Architecture & Planning Used the software for: 1-2 years ### "Overall great CRM for us!" March 30, 2023 5.0 Overall we have had a great experience with Builder Prime. It helps keep our info and data organized. It helps us streamline the process from creating the lead and estimates to closing the project. Pros I tried several other CRM and BP was the first one I found that matches the flow of our work. It made it easy to integrate and operate the software. The integration with CompanyCam works great! Cons The only Con and only thing I wish BP can improve is on a better app for your phone. The app is very slow especially the Sign in page. Reason for choosing Builder Prime It matched our workflow better Review Source JG Josefina G. CEO Construction Used the software for: 2+ years ### "My best investment for sure!" March 6, 2023 5.0 Great! Pros Since we have this software the general operation of our company has improved. And every time we have question or some problem, customer service immidiatly reply. Cons I don't have anything to fill here. We are very pleased with this software and every time we need something we contact the customer service and they immediately support us. Reason for choosing Builder Prime Building Prime fixed better to my needs.BP has all we was looking for Review Source CB Cortney B. Client Support Construction Used the software for: 1-2 years ### "Overall Satisfaction" May 19, 2023 4.0 I enjoy working with the program and find it easy to navigate. Pros Really like and use the automations for tracking purposes, scheduling is easy and simple, program has lots of potential that we continue to learn about every day Cons I would really like to see the discount applied as a single line item rather than a percentage of the overall invoice. This is very confusing for clients to understand which means we spend time explaining the discount to them. Would also really like to be able to add attachments to any email sent not just certain ones- this can probably be done but I haven't figured it out in the configuration process yet. Lastly, being able to forward an email that has already been sent to the client by another team member would also be very beneficial. Review Source KO Kala O. Operations Manager Construction Used the software for: Less than 6 months ### "Builder Prime has changed the game for us!" April 25, 2022 5.0 Overall this software has enhanced our functionality and efficiency of our company. We have been so much better organized with the support of Builder Prime! Pros This software has made it so simple for our growing construction company to streamline projects, store information and coordinate our subcontractors. Cons We had a lot of help from the support team when we first purchased this software. Some of our team members had a hard time learning how to use the system, switching over, and accessing the mobile app. Overall, this has been a great program for us. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Builder Prime Better reviews and a program that better fit our needs, at an affordable price point. Switched from [Leap](https://www.capterra.com/p/162690/Leap/) We needed a more efficient program, and we found it! Review Source JJ Jamie J. Project Manager Construction Used the software for: 1-2 years ### "Great CRM Program" April 6, 2023 4.0 Overall, it has been a great tool for our company. Pros It is customizable and communicates with everyone internally & externally Cons I am not able to customize my own report. Reason for choosing Builder Prime It was perfect for our company. Switched from [Results](https://www.capterra.com/p/70969/Results-CRM-Business-Suite/) It was very expensive for very limited options. Review Source JK John K. Owner Construction Used the software for: 2+ years ### "Excellent CRM For Contractors" March 6, 2023 5.0 We love it! and have been using the software for 4+ years now. The builder prime team knows how to build a high quality CRM for contractors that helps save time and money! Pros Builder Prime is the best CRM for contractors. It helps is efficiently manage all aspects of our business from Leads, Sales and Production Cons They are working on supplying better reporting features Review Source KC Kyler C. Sales Construction Used the software for: 2+ years ### "Convenience " March 27, 2023 5.0 Incredibly easy to learn, organization is great. Customer service via zoom was phenomenal, their IT tech walked me through my issues and was very polite, also helped me learn to connect my headset via Bluetooth on zoom. Pros Convenience and accessibility, being able to store customer info, as well as manage installations of jobs, view, photos, and restructure products and pricing. Cons Nothing major, minor details about the dashboard that would make it easier to determine wether a client is still in the pipeline or has been removed without clicking directly into the account. Review Source TD Travis D. Senior Repair Specialist And Project Consultant Construction Used the software for: 6-12 months ### "Prime Evaluation" November 10, 2023 5.0 Pros Being able to look up customers contact information while on the road (If Service Is Available). Cons When I click on a customers appointment on the calendar using my phone & I Review Source RS Rosanna S. Office Manager Construction Used the software for: 1-2 years ### "Rosie's Review of Builder Prime" April 21, 2023 5.0 I like using it and feel it is a good product. Pros It is very easy to navigate in creating estimates, contracts, invoices and recording payments. Cons I feel more information could be placed on the front page, customers phone number and email. Review Source KS Kyle S. Sales Construction Used the software for: 1-2 years ### "Sales" August 1, 2023 4.0 Pros Makes quoting easy, simple to use as long as you have service and it doesn’t log out on you Cons Would love a app, and also to not log out every minute and then take forever to log back in when with a customer. Embarrassing Review Source EA Eric A. President Consumer Services Used the software for: 2+ years ### "Oustanding platform!" April 21, 2023 5.0 Pros All encompassing workspace environment. Automations. Phenomenal customer support. Cons Lack of customization. System sometimes slow and glitchy. Review Source AO Ashley O. Owner Construction Used the software for: 6-12 months ### "Builder Prime Review " April 21, 2023 5.0 It has been the best experience for us using a CRM! Pros I love everything about Builder Prime! From the ease of entering customers to the sale being completed, it’s seamless! Cons Not that I can think of. I’ve enjoyed the use of it! Review Source DC Daniel C. Owner Construction Used the software for: Less than 6 months ### "Best CRM for the price period " October 27, 2020 5.0 The cherry on the cake has to be customer service. \[SENSITIVE CONTENT HIDDEN\] and his team where and still are available immediately for any question i might have and makes you feel comfortable in the process. Pros Builder Prime has helped me take my business to the next level. The user interface is very easy to navigate and understand. We switched from writing manual contracts to generating contracts in the system and we will never go back. In one snapshot you can get important information about how the company is performing also each employee has his specific metrics and information when they log in. you feel comfortable. We tailored the software to my specific needs so 10/10 guys you can’t go wrong. Cons Not a lot to be honest. Even when there were features that we wanted to get \[SENSITIVE CONTENT HIDDEN\] added them to the developer list so they can be added later on. What more can you ask. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.