# Page 2 | Builder Prime Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Builder Prime the right Construction CRM solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164068/Builder-Prime/reviews --- Builder Prime 4.7 (89) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Builder Prime ## Showing most helpful reviews Showing 26-50 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TP Taylor P. Manager Construction Used the software for: Less than 6 months ### "Better Late Than Never! " November 11, 2025 5.0 My overall take on Builder Prime is extremely positive. It was a pretty drastic learning curve compared to our old CRM - but it is well worth it. My company has received exceptional customer service through Mahan and we are able to easily view any and all key metrics which is what we really need to measure our success and areas we need to improve upon. We were manually tracking quite a few things that are built in to Builder Prime naturally (lead sources, closing rates, etc.) and it began to feel so disorganized. It is such a relief to finally have everything in one neat tidy place finally. We still haven't learned everything, but we're excited to keep unlocking all the potential this CRM has to offer! Pros I appreciate being able to easily pull key metrics for just about anything I'm looking for. I especially love it's capability to track leads and their sources. Cons Viewing Builder Prime mobility is not very user friendly. I am not always near my laptop and would like the capability to help answer questions when I am away from my desk, but it is very difficult or impossible unless I am viewing the CRM via desktop. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Builder Prime Service Titan did not support the functions we needed within our type of company. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) The reporting with Housecall Pro was extremely poor and not accurate. Review Source JS Jody S. CEO Construction Used the software for: 2+ years ### "Builder Prime- so much more than a CRM" September 15, 2025 5.0 My overall experience has been positive- from the onboarding phase (set-up, staff training) to the ongoing day-to-day activities, Builder Prime gives me insight to all details of each prospect and customer journey. This has uncovered operational and staffing issues that can be addressed to improve our customer experience and profitability. Pros It is both an operations and marketing tool. With Builder Prime, we can follow and shape the customer journey since all departments have a view. We have been able to see issues and address them before they become significant problems. With Builder Prime, we are constantly improving our operations and training our staff to provide a better customer experience. Cons As in any service, some limitations are more annoying than roadblocks. We have to create workarounds that may not be ideal, but we make them work. The work order has the biggest limitations for us. Alternatives considered [Grammarly Business](https://www.capterra.com/p/170306/Grammarly-Business/)[Norton AntiVirus](https://www.capterra.com/p/648/Norton-Security/)[Meta for Business](https://www.capterra.com/p/213257/Facebook/) Reason for choosing Builder Prime Best fit for us and our operations, plus a more robust marketing offering Switched from [Bloomfilter](https://www.capterra.com/p/10029582/Bloomfilter/) The CRM we were using was an old Bath Fitter proprietary CRM that is not on your list to choose from. This CRM was getting shut down and was not getting any new updates. We didn't want to use the new corporate CRM due to its high cost and marketing limitations. Review Source JD Jeremiah D. Owner Construction Used the software for: 1-2 years ### "Outstanding product, even better customer support" September 15, 2025 4.0 Great introductory/sales team, not too hard to learn the basics and begin using it, many advanced features and capabilities, useful for my entire company, great user controls for different roles (sales, PM, admin, field workers, etc). Pros Excellent customer service, continuous improvement of technology and capabilities, strong data tracking, CRM + Project Management platform in one, integrates with Ring Central for call/text, works well on a iPhone. Cons Some features can be frustratingly glitchy, needs better financial data tracking/management for expenses (current features are cumbersome, require a lot of manual effort; would be better if there was an integration that allowed me to directly pay subcontractors/vendors from BuilderPrime and have it create a Bill that syncs with QBO) Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/)[Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Builder Prime More complete package for CRM + PM work. Integrations for texting and calling was a critical differentiator. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Left a franchise that was using Buildertrend, wanted to find something new and not in any way affiliated with the old franchise system. Needed something that had better templating and quicker estimates. Needed something that had a robust CRM and project management tools. Review Source SR Serge R. CEO Construction Used the software for: 6-12 months ### "Builder Prime Rocks" September 15, 2025 5.0 Builder Prime had been a great switch for us from our previous CRM. We have a better view of our numbers now. Selling is easier with the intergarted E signature feature and the automations. Project management is easier as we can track all materials, labour and commisions withing the CRM. We love Builder Prime, It's been a bit of a learning curve but we are happy we made the switch. Builder Prime's support team is amazing too. Pros I like like how everything is under one platform from lead management to project management to tracking materials labour and commissions for proper job costing and the reporting on your KPI's gives you a clear insight on how well your company is doing. The ease of the E-signature feature and automations has helped our sales team and production stay on top of everythings. Cons I wish we had more time onboarding and making sure we set up everything properly and as efficiently as possible. It's a beast of CRM and can be overwelming. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Builder Prime offers a lot more to track and manage your business. Review Source LD Luis D. Director of Opoerations Construction Used the software for: 1-2 years ### "Builder Prime is Legit" March 6, 2026 4.0 Its good easier to manage than most other CRMs. Its very user friendly and easily trainable to a new sales rep. Pros I like builder prime cause it stream lines the process from estimates to Job sold. Making multiple estimates is very fast and efficient. Cons I would like to be able to mark up/ edit images on the app itself and the photos to come out clearer on the estimates. Additionally if we can make a unique title card for all projects that will be good as well. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Job nimbus was too expensive we didn't use it to its full extent as no one here was around when it was introduced so we all used it only as an estimating tool. Review Source ME Matthew E. Owner Construction Used the software for: 1-2 years ### "Thinking about it, do it. " September 15, 2025 5.0 It's been a game changer. It's enabled us to get a lot better picture of our scheduling and customer relationship. Pros Builder Prime is a great tool that combines a comprehensive CRM and project management into one platform Cons It does not have any tags. I wish I could tag projects the same as you can in Company Cam or your Gmail inbox. Alternatives considered [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Builder Prime Ease of use, setup, and cost were all factors. Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) We wanted the ability to do more than just CRM Review Source Lee B. Franchise Owner Construction Used the software for: Less than 6 months ### "Builder Prime is the best CRM tool from booking to sales to production" February 23, 2026 5.0 We searched for over 2 years looking for a tool that could combine CRM with Sales and BP nails it! Nothing else we found integrates every step so seamlessly. The training process was in-depth and moved at a reasonable pace to grasp. The chat help function is fast and efficient. All things considered, the transition has been smooth and we're running our business more efficiently than ever. Pros Builder Prime is an incredibly intelligent tool that makes all the steps simple and cohesive. From lead creation to appointments to sales to production, this system flows logically and succinctly through the process. Estimates have never been easier and project management through payment collection is a breeze. Cons Price Book setup is a little tedious, but once built the rest of the system flows easily. Some of the language in the default messaging needs to be adjusted for tone of voice. Switched from [ClientTether](https://www.capterra.com/p/196842/ClientTether/) We needed a system that was secure and could grow with the business. Review Source JR John R. Design consultant and Area Manager Construction Used the software for: 1-2 years ### "PolyPro is the Best" September 16, 2025 5.0 I have had a very positive experience with builder prime, and it has been interesting to see how many companies have decided to use it over the years since I started this job four years ago. Pros I have been using BP for almost 3 1/2 years now, and I have always enjoyed the ease of integration with all of my other work related apps. I am about import my company cam projects directly into my quotes and customer files. That seriously makes a huge difference when building projects that are designed specifically for each customer. Cons I am not a fan of the relative inability to access projects without cellular service. If I am in the boondocks it basically cripples me. Switched from [Leap](https://www.capterra.com/p/162690/Leap/) Because we had to have two different programs Review Source Chris C. Vice President of Franchise Support Construction Used the software for: Less than 6 months ### "Vice President of Franchise Support" March 19, 2026 5.0 The estimate creation software is definitely worth the value for your money. Additionally, we are implementing the project management pieces as well, which we know will be a huge time saver. Hands down, the number one choice for our franchisees. Pros Their Support team is the bomb.com. \[sensitive content hidden\] are fabulous and helped our whole franchise system onboard well. Cons Obviously, every new CRM change is a challenge. So after being on our previous CRM, the learning curve was a lot, but we are so excited to be on Builder Prime. Switched from [ClientTether](https://www.capterra.com/p/196842/ClientTether/) Reliability. Builder Prime is also the software that will allow us to grow past the 100 franchisee mark. Review Source BH Brandon H. Owner Construction Used the software for: 1-2 years ### "Don’t buy if you’re not a cookie cutter company, or if you are a small company." March 20, 2025 1.0 It was not good. At all. I spent a lot of money, had way more problems and much less customer service than I should have had @ this price point, and lost a significant amount of work due to the quotes missed by customers in spam. Pros Accessing almost any aspect of a quote, from the tabs @ the top of the page…documents, photos, quote itself, client log, price sheet, etc. Cons The customer service, the problems with quotes delivering to customer’s spams, the inability to customize the quotes to the degree necessary, no viable way to add options to a quote, and the price. Alternatives considered [FieldGroove](https://www.capterra.com/p/178787/FieldGroove/) Reason for choosing Builder Prime Initially, before signing, customer service really wowed us, and the software is kind of eye catching. And they told us at the outset, that they were going to add ‘options’ functionality in the quotes. Switched from [WorkflowMax](https://www.capterra.com/p/226306/WorkflowMax/) Needed more functionality. Was just a basic estimation tool, and was discontinued. Review Source Response from Builder Prime April 7, 2025 Hi Brandon, thank you for taking the time to share your experience with Builder Prime. We genuinely appreciate all feedback, even when it highlights areas where we've fallen short of expectations. We’d welcome the opportunity to discuss your specific challenges in more detail and see if we might be able to find solutions that work better for your business. EL Edu L. Digital Marketing Internet Used the software for: 6-12 months ### "All in one" June 5, 2025 5.0 It updates me on project statuses, takes progress photos, and communicates with clients from the construction site. It provides me with workflows for lead follow-up and reminders (e.g., clients who haven't paid or haven't responded). Pros Combine CRM, estimates, invoicing, project scheduling, and payments into a single platform. Ideal for avoiding the chaos of using five different apps (such as Excel, QuickBooks, and separate calendars). Cons The interface isn't as intuitive as simpler tools (e.g., Trello or HoneyBook). It takes time to set up templates and processes. Review Source MT Megan T. Office Manager Construction Used the software for: I used a free trial ### "I liked it -- Would use if my team was more technology adept." April 3, 2025 4.0 Really liked it and working with the team at Builder Prime, it just wasn't the tool for my sales team. Pros I liked the ease of use of the CRM, I thought it looked very nice. Cons My sales team struggled with the estimating platform. Alternatives considered [Hover](https://www.capterra.com/p/239375/HOVER/) Reason for choosing Builder Prime We didn't end up choosing Builder Prime after the trial unfortunately. Switched from [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Was trying to find something that made communicating with customers easier. Review Source HA Haley A. CO OWNER Construction Used the software for: Less than 6 months ### "All in One must-have for Trades Industry! " February 17, 2025 5.0 Give yourself time to integrate this platform and you will be fine. If we would have rushed into this I think I would have become too overwhelmed to feel like we could be successful with it. Now that we have learned the basics and have a decent flow of things it has made everything so seamless within our business. Pros BP is such an all-inclusive platform for construction and trades focused businesses! Cons Getting set up can feel overwhelming, especially with all of the technology that goes into it. Switched from [MarketSharp](https://www.capterra.com/p/130642/MarketSharp/) We needed something that could house and send quotes with e sign options in a better capacity Review Source KC Kasandra C. CEO Construction Used the software for: I used a free trial ### "Builder Prime - Is It Worth it?" April 25, 2025 4.0 I have reviewed the company and did a demo with the sales team. I like what they offer, but I am already paying for these services at a better rate with another company. For a small company, this is one of the most important items on my checklist of staying alive. Pros Builder Prime has many of the features I am looking for in a Construction software. Cons Builder Prime isn't much different than the program that I am using now or that I have used in the past. Alternatives considered [Houzz Pro](https://www.capterra.com/p/199689/Houzz-Pro/) Reason for choosing Builder Prime I didn't, I am still using Houzz for our primary platform. Review Source MI Mostafa I. مشرف Building Materials Used the software for: I used a free trial ### "One of the users " June 8, 2025 5.0 I tried it and the app is good and doesn't consume a lot of data Protects privacy in a new way that makes you feel comfortable and secure when using it Pros Very easy and free program Unlike other programs, I advise you to download it.I knew him through a friend of mine, and honestly, I started to depend on him. Cons It has a few drawbacks, such as relying on the Internet. It needs to be easy to use.To be available to all age groups and protect privacy Review Source VB Vicky B. Sales Coordinator Building Materials Used the software for: Less than 6 months ### "Vicky @ Shoreline Window & Door - We love BP" August 15, 2025 5.0 Absolutely love it!!!! My company changed from another program and it's like day and night between the two. Pros The ease of the system set up. It's easy to use. The option to add fields that we track in our daily processes is great. Cons Wish that it had a purchase order function that could link to the quote/order section. To tie it together. Review Source MB Marcus B. owner Construction Used the software for: I used a free trial ### "let work flow with builder pro" March 21, 2025 5.0 over all i liked using builder prime and i enjoyed how it made my work flow better Pros i liked the way it took the place of multiple apps i was using. Cons it was a little hard to set up initially and it was confusing. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) wanted to explore other options and see if there is anything better Review Source VR Verified Reviewer owner Construction Used the software for: I used a free trial ### "very easy to use " February 4, 2025 5.0 great program and so easy to use on a daily basic infact great for any employee Pros easy to use and fast to use for my everyday time Cons i love it all so easy to use and great for various things Review Source BL Brian L. Owner Construction Used the software for: 2+ years ### "COMPLETELY SATISFIED" August 22, 2024 5.0 BEYOND AMAZING. IT HAS BEEN AN ABSOLUTE JOY WORKING WITH THIS CRM AND THEIR TEAM. AND YES I AM USING CAPITAL LETTERS Pros CUSTOMER SERVICE - Cons TIME CARD - CLOCK IN CLOCK OUT Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Builder Prime Gut feeling Review Source Response from Builder Prime January 16, 2025 Brian, thank you so much for this glowing review. I laughed at your "yes I am using capital letters" comment. So happy you are completely satisfied and finding our software useful to your company. This is what we live for; creating wildly successful home improvement businesses! DD Drew D. Sales Manager Construction Used the software for: 6-12 months ### "Powerful CRM for Contractors and Home Improvement Professionals" January 13, 2025 5.0 Builder Prime has been a game-changer for managing projects and client relationships efficiently. It’s a powerful tool that helps contractors stay organized and grow their business. Pros Comprehensive CRM tailored for contractors and home improvement professionals. Streamlines project management, from lead tracking to job completion. Great integration options and reporting tools for business insights. Cons Initial setup can be a bit time-consuming. Some advanced features may require a learning curve. Review Source Response from Builder Prime January 16, 2025 Thank you, Drew, for this positive and helpful review! We are so happy to hear that Builder Prime has been a game-changer for your business! We're here to help you however we can learn to use our advanced features. CM Chelsea M. Office Assistant Building Materials Used the software for: Less than 6 months ### "New to Bulider Prime" November 17, 2024 5.0 Pros New to Builder Prime and so far easy to navigate. Help center also very usual. Cons None at the moment that I have come across. Review Source Response from Builder Prime January 16, 2025 Thanks for the review, Chelsea. Welcome to Builder Prime! Glad to hear you find the help center useful and the software easy to navigate. JH Jack H. CEO Construction Used the software for: 2+ years ### "WE HAVE BEEN WITH THEM FOR YEARS!" April 26, 2024 5.0 I love the product and staff all the way to \[sensitive content hidden\]! Pros Easy to use and very sophisticated When you want it to be! Cons Don’t really have any bad experience from memory Review Source Response from Builder Prime January 16, 2025 Thanks, Jack, for your review and the shout out. Glad to hear you've been a happy and loyal customer for years. We hope to keep you. :) JS Jennifer S. Co-Founder Construction Used the software for: 2+ years ### "I Cannot Recommend Highly Enough" October 4, 2022 5.0 Fabulous. The customer service is excellent, the team is obviously passionate. I cannot say enough great things about this company. Pros All in one solution with ability to work seamlessly with additional softwares like Mail Chimp, Company Cam and more. Cons The ability to print all the reports would be great. Most of them print, but several must be edited in spreadsheet before printing because there are so many columns of data (which results in super tiny print) . An option to print 'select columns' would be helpful. Alternatives considered [FastField](https://www.capterra.com/p/138489/FastField/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[Marketing 360](https://www.capterra.com/p/148516/Marketing-360/)[MarketSharp](https://www.capterra.com/p/130642/MarketSharp/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source TA Tina A. Owner Construction Used the software for: 2+ years ### "I enjoy Builder Prime but there are a few things that can be improved" March 17, 2023 5.0 I really love it. It’s very easy to use and the customer support is great. Pros Reports are great. Client and project progression are very easy to work with. Cons I would like it to be integrated with Microsoft Office. The inventory management system needs to be tweaked to allow us to delete product if entered incorrectly. Work orders to be connected to the employees timecards so they don’t have to be manually entered Reason for choosing Builder Prime Ease of use Review Source BL Brian L. Managing Member/ Owner Construction Used the software for: 1-2 years ### "Game Changer!" May 4, 2023 5.0 Absolutely amazing, this was a game changer in so many ways. I handle a lot when it comes to our company and I have slowly been bringing on 3rd parties to handle lead generation and scheduling and it was a breeze for them to pick up. Any special feature requests that would pertain to our account can be submitted and then the BP team gets to work to make it happen. Customer service is unreal! Pros Very easy to learn and implement. Getting everything customized and then adding on the fly was simple. Cons employee or subcontractor clock in clock out. We tried this and attempted several times to make this function work with our hourly based sub contractors and employees but eventually removed everyone that has to clock in and clock off builder prime and are currently using the old fashion way. Alternatives considered [MarketSharp](https://www.capterra.com/p/130642/MarketSharp/) Reason for choosing Builder Prime Demo proved this was the way to go Review Source Talk to a Capterra advisor for free and get results within 15 minutes.