Who Uses This Software?

UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.


Average Ratings

47 Reviews

  • 4.5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • UJET
  • www.ujet.co/
  • Founded 2015
  • United States

About UJET

UJET is an enterprise-grade platform that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with any time, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.


UJET Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Archiving
  • Call Sharing
  • Distributed Call Recording
  • Event Triggered Recording
  • File Transfer
  • Instant Retrieval
  • On-Demand Recording
  • Recording Bookmarking
  • Scheduled Recording
  • Screen Activity Recording
  • Video Call Recording
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Vendor has not completed this information.

  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail

UJET Reviews Recently Reviewed!


Awesome experience with Ujet!

Mar 29, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ujet is extremely easy to set up and use. It integrated easily with our customer service tool and our implementation was a breeze. When we onboard new employees or train new managers the product is easy for them to learn. The entire Ujet team is also AWESOME and very receptive to feedback. Our CSM is very engaged with our account even though we are probably on the smaller side of their clients. Problems are quick to be resolved and there is a lot of transparency with the upcoming feature releases. The overall product vision of the company is very innovative, and they really are thinking about smart ways to utilize data and AI beyond just the usual chat bots. One feature we've had a lot of value from is in-call SMS. This is similar to the functionality if you use their product in-app, but our company does not have an app so previously we were not able to utilize features such as sending messages during a call. The ability to do that over SMS has allowed our agents to have more context during a conversation and reduce the need for follow up emails to send links or pictures back and forth. That can now be accomplished within the call itself.

Cons: A big deficit in the software is their native reporting function. Our company is relatively young, so we do not have a BI tool such as Looker or Tableux to plug into and because of that we more heavily rely on the native reporting. If you have a company BI tool this will not really be a huge issue for you. Ujet has been helpful in coming up with some bandaid solutions for reporting, but this has been a pain point for us since we started working with them.

Overall: Overall, our experience with Ujet has been wonderful. They are a great partner and we continue to derive value from features such as in-call SMS that we would never have had with other telephony solutions.

Values you as a customer

Mar 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them.

Cons: Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic.

Overall: Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water.

What others can't do, Quick, Nimble and turned up in hours

Mar 21, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.

Cons: Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.

Overall: I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing.



What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.

Capterra loader

I consider myself a critic. However, there is very little to critique with UJET.

Oct 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.

Cons: Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.

Overall: UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.

Best of the best functionality

Sep 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Cons: Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

Keeping up with the times! (Superb team)

Mar 21, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer.

Cons: Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns.

Overall: Very good so far, the excellent support received from the team over at Ujet has very much added as a bonus.

Easy to use but powerful!

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: UJET allows my team to take matters into their own hands - every agent feels more empowered and capable of handling a customer's questions or issues. The easy-to-use, but powerful features like call transfers, call recording and whisper option were key factors. These tools allowed us o train and raise the efficiency of our CX team and provide enhanced service. UJET's optional website widget with AI integration was also integral to our decision. And of course it is clear that UJET values its customers with the same high esteem we do!

Cons: At this time, there is limited flexibility and in-depth reporting abilities

Overall: Our focus is to optimize before scaling so every order, every delivery, every customer issue is handled in the most efficient way - improving agent handle times, first response time, process to resolution, and ultimately customer satisfaction. With UJET, we were able to explore additional hours of availability, new avenues, and opportunities to engage customers and prospectives

Poor strategic vision from leadership, broken and unstable product.

May 25, 2018
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money

Pros: Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Cons: The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject.

The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago.

Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Overall: None unfortunately.

Great CX tech partners

Mar 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

Cons: ________________________________________

Overall: The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET.

Break up the space!!

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of use, price, support, 1 step integration, advanced customizations, future roadmap features.

Cons: Nothing. Anything that isn't up to our standard is quickly resolved or improved.

Overall: Amazing! This is the second time I've used Ujet for my Customer Service Call Center needs.

Excellent VoIP

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past

Cons: I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET

Overall: I was apprehensive about trying UJET initially because I was accustomed to my old VoIP software. With that being said, UJET is way easier to use. I would recommend this software to any company!

Great Interface and Easy to Learn.

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
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Pros: I like the simple interface. It has a simple phone app appearance instead of the typical computer program look. I like how its easy to figure out with out tons of training.

Cons: I don't like how sometimes the phone tab gets stuck and then I have to pull it up with the mouse pointer.

Overall: UJET made my job about 1000X easier. I used to have to type in phone numbers whenever I did a transfer and it used to be hard to tell whether the customer was still on the line and how many people were connected at once. UJET has a low learning level so that I don't hear people complaining anymore about how they need help with stuff.

UJET Review

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of integration with Salesforce. When running reports and reviewing calls it makes things alot easier from a supervisor's point of view.

Cons: Would love to be able to review out bound calls. At this time were not able to

Capterra loader

The integration with UJET REST API was seamless and very easy to implement

Nov 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats.

The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

Cons: UJET is relatively new to the market place, with that said, their API are mature for a young company

It work's for me

Jun 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The user interface is easy to use. The color code when switching to different aux codes is nice to have. Easy to know what aux code you are in.

Cons: there is no time/clock when you put customer on hold. Something the developer can add.

Overall: At first it is strange, but after a few weeks.. it is easy to use.

UJET Review

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The customer support with the product is amazing.

Cons: I would gladly list any cons however haven't had issues to report!

UJET after 8 Months

Mar 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. More functionality when adding AUX codes and shows your daily stats.

Cons: Sometimes after software update I have to refresh my page, but it is OK.

Overall: I am using UJET in Technical support job. Very convenient way to receive and transfer calls .

UJET Capterra Review

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to transfer, you're able to manual type agent name and transfer call to them if they were the one working on a case.

Cons: Ujet sometimes, when using any aux it will automatic set your time 10 sec over than your original aux in

Ujet Review

Mar 21, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It will show the details of the calls and if you have a managers access you will have full control on the reports

Cons: You need to download the date per agent if you need to check their status like break, lunch and etc.

Overall: So Far So Good.

At Nest We Love UJET!!!

Mar 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is very easy to use, and better than the previous software.

Cons: Not much, sometimes it is the transferring issue, where the other agent gets the call but never connects. Other than that, it is an overall nice program.

Overall: IT'S GREAT!!!

UJET Is great!

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is extremely easy and pleasant to use, and it's always updated

Cons: There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out.

UJET review

Apr 01, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: The UJET system is pretty straight forward and easy to use.

Cons: Their are occasional system errors when transitioning into different Aux codes

Ujet Rocks!

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to use and nice interface . I use it every day and it very easy to use

Cons: I would like to control mic sensitivity levels

Overall: very good

UJET Review

Apr 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Visual Design and the Ease of use UI are awesoem.

Cons: Its instability can come be very inconvenient when it happens frequently.

UJET is a dream

Jul 11, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Super simple to use. It opens right up and is ready for ya.

Cons: Sometimes quality is not perfect, but for the most part, it is.

A+

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The functionality is awesome and its really easy to use

Cons: The fact I cant see the queue and theres no direct extensions

UJET Review

May 05, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the software is very user friendly and easy to use

Cons: the software constantly has connection issues

Overall: pleasant

Reporting and monitoring agent performance

May 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Ability to create and run detailed reports on my agents' performance.

Cons: If my agents aren't actively interacting with UJET, it signs them out which affects the accuracy of the reporting.

Overall: My overall experience with UJET is good. I would like UJET to remain online without logging my agents out who handle emails if they are not using UJET during their work schedule. I primarily use UJET as a time keeping system to monitor my agents work time.

The most amazing phone system- UJET

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like its design and that the UJET works perfectly.

Also, the fact that I don't have to manually answer the phone, but automatically it will answer the phone for you.

What's more, the UJET will announce you before the call starts.

Cons: Sometimes (very rarely) the UJET has loading issues.

Overall: It was a good experience. Very rarely the UJET had loading issues.

UJET knows how to treat their customers

Mar 22, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked that the software integrates with our existing ticketing platform.

Cons: They do not have an app for your mac or PC. Just a web browser and integration with certain ticketing platforms.

Overall: Anytime we have had a question or problem, UJETs team has been amazingly responsive. They work hard to ensure you have the best experience possible.

UJET is great

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: First time using this software. I must say, im impressed with the UI and the ease of use in learning the software ins and outs. Awesome job!

Cons: None so far. I love how it congeals with zendesk.

Overall: Overall, I give it a 9

Trainer

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that the system is very user friendly. The functionality is very self explanatory, and yet sophisticated.

Cons: The system does not have an embedded training environment.

UJET IS GREAT

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Its very easy to use and comfortable. Very smooth interface

Cons: The occasional bugs in the system, aux code names

Overall: I use ujet everyday and i would not have it any other way

Easy to use

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that its user-friendly, with limited training anybody, could use it.

Cons: I haven't had a bad experience with it yet, hopefully never. So far so good.

Ujet Review

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is easy to use and very responsive with several options to choose from.

Cons: The software is pretty straightforward, no regrets

Overall: It has been easy to use.

review

Mar 30, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to use, good quality and many features.

Cons: That you can't internally call a colleague for assistance (without having a Cx on hold).

UJET

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I liked most about this software is the ease of use.

Cons: Sometimes UJET crashes, and that could possibly be due to internet issues.

Easy to use and practical software

Apr 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like the most the design and how user friendly it is.

Cons: Rarely, but it happens that the calls get interrupted by a page refresh.

UJET

Mar 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: very easy to use when on an call talking to a cx

Cons: i do not have any cons. the ujet hasn't given me any issues

UJET_Review

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the interface, color scheme, and the features

Cons: Some times it goes down and it effects our volume.

Ujet Rocks

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use. I love the chat feature

Cons: Nothing at the moment. It's pretty user friendly

Perfect interface

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the interface, which is very user friendly. All the metrics are easily understandable. It will not take much time to learn all the feature of this software.

Cons: Missing few keyboard shortcuts. Using keyboard shortcuts will be the faster mean to handle the software.

Don't like it

Nov 13, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: Has information real time for monitoring agents productivity

Cons: Information is messy and most of it is not accurate

Overall: I don't have a good relation with this tool, information is changing constantly and it changes also my projections.

UJET for customer communications

Mar 30, 2019
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's super user-friendly and makes linking connections with customers so easy!

Cons: It goes down pretty often, but a quick logout and back in usually gets it going again.

Easy to use and visually nice

Mar 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very easy to navigate through and enjoy the visual representation of the data.

Cons: It would be great if the mid page navigations were on the left nav or added to the up top.

EASY USE SOFTWEAR

May 03, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Super easy and applicable for all ages, easy to use and merge with every daywork.

Cons: The time between calls, which may be implemented by out company

Overall: Good, cant complain!

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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