--- title: "UJET Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UJET Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/164070/UJET/" page_type: "product" language: "en" --- # UJET Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UJET ## What is UJET? UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. ## What is UJET used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 140 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Starting price $80 Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Auto Dialer / 2025 - Call Center / 2025 - Contact Center / 2025 - Customer Engagement / 2025 - Customer Experience / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UJET?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ujet.co/&name=UJET) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UJET 4.6 (140) VS. [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $80 Per Year Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (140) Ease Of Use 4.3 (884) Value For Money 4.8 (112) Value For Money 4.2 (795) Customer Service 4.8 (125) Customer Service 4.3 (815) ## UJET alternatives [4.6 (143)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (3,466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [View all alternatives](https://www.capterra.com/p/164070/UJET/alternatives/) ## FAQs about UJET Overview ### What problems does UJET solve? UJET solves slow, fragmented customer support workflows by combining voice, chat, SMS, CRM data, and real-time dashboards in one easy interface. Customer service teams, dispatchers, supervisors, and remote agents use it to reduce handle time, verify customers securely during calls, simplify transfers, monitor queues, and improve agent productivity. Answer based on 95 reviews Overview ### Which roles and teams benefit most from UJET? UJET is most used by customer service representatives, support agents, and customer experience teams that manage high volumes of calls, chats, and service requests. Team leads, supervisors, and QA specialists use it to monitor performance, coach agents, and improve workflows, while technical support staff rely on it to resolve issues efficiently. Answer based on 139 reviews Overview ### What company size and industries is UJET built for? UJET is built for mid-market and enterprise companies, with 42% of reviewers from midsize businesses and 38% from enterprises. It is used most in Consumer Services at 36%, followed by Telecommunications at 12% and Outsourcing/Offshoring at 6%, aligning with customer service operations in larger organizations. Answer based on 140 reviews Features and Usability ### What are the key features of UJET? UJET includes core call center features like call management, call routing, transfers, call recording, and agent call monitoring. Reviewers also highlight differentiators such as Smart Actions for in-call SMS, photo sharing, and secure data collection, plus CRM integrations, real-time dashboards, status tracking, and reporting for daily metrics. Answer based on 75 reviews Limitations ### Does UJET have bugs or reliability issues? UJET has mixed reliability, with many teams finding it easy to use day to day but running into occasional glitches. Common issues include freezing, status changes, loading delays, audio problems, and CRM integration quirks, while some users report stable performance and say crashes or bugs happen only intermittently rather than constantly. Answer based on 27 reviews Integrations ### Which third-party tools and platforms does UJET integrate with? UJET integrates with Kustomer and Zendesk Suite, which reviewers cite for linking customer profiles, tickets, calls, messages, recordings, and photos. It also connects to Freshdesk, HubSpot CRM, Salesforce Sales Cloud, ServiceNow, Observe.AI, and workforce tools such as Calabrio Workforce Management and Verint Workforce Management. Answer based on 12 reviews Getting Started and Support ### How easy is it to onboard and train a team on UJET? UJET is easy to onboard for most frontline agents and nontechnical users, who reviewers describe as learning it quickly with limited training. UJET offers in-person training, live online sessions, webinars, and documentation. Admins may need more time around reporting and setup, and the lack of an embedded training environment can slow practice. Answer based on 10 reviews Getting Started and Support ### What customer support options does UJET offer, and how do users rate the experience? UJET offers FAQ/forum resources, phone support, and 24/7 live representatives. Users often describe support as attentive, responsive, and helpful during onboarding, setup, and issue resolution. Some also note occasional software glitches, call delays, and missed feature requests, which can affect the overall support experience. Answer based on 48 reviews Features and Usability ### How well does UJET handle call management? UJET handles everyday call management well for many support teams, with easy inbound and outbound calling, monitoring, and call history access. Many users like the clear interface, live dashboards, and customer context, while some admins mention freezes, separate chat and call views, and occasional limits around call logs or monitoring workflows. Answer based on 75 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers say these are the call center features buyers care about most: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) UJET supports all three top-priority features: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance and call quality, allowing teams to improve service consistency and respond to customer needs more effectively. Call Center Management 4.9 (23) 69.57% of 23 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.9 (23) 69.57% of 23 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 5.0 (25) 68.00% of 25 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Automatic Call Distribution 4.9 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Recording 5.0 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.8 (18) 66.67% of 18 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data UJET 69 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Autoresponders: Create and automatically send premade copy in response to customer messages - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Forecasting: Form predictions based on past and present data/trends - Geotargeting: Geographic location of visitors determines behavior of the software - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Negative Feedback Management: Identify, track, and respond to negative feedback - On-Demand Communications: Generate personalized communications upon request to meet customer needs - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Personalization: Adjust communications based on previous interactions or personal preferences - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.6 (140) 4.6 Based on 140 reviews ## Pricing Value for money 4.8 (112) Free Trial Basic $80.00 Per Year Value for money 4.8 (112) 4.8 Based on 112 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Kustomer](https://www.capterra.com/p/158128/Kustomer/)[ Verint Workforce Management](https://www.capterra.com/p/247639/Verint-Workforce-Management/)[ Observe.AI](https://www.capterra.com/p/197952/Observe-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (125) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (125) 4.8 Based on 125 reviews ## User reviews Overall rating 4.6 Based on 140 reviews Filter by rating 5(94) 4(36) 3(7) 2(2) 1(1) Mentioned topic Sorted by most recent DR Danicelis R. Customer service representative Consumer Services ### "I truly recommend Ujet!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2024 Ujet resolves almost every problem in my everyday workout. Pros Its fastness, I use Ujet every day and I really like working with this platform. Cons The unique thing I do not like about Ujet is that it does not have noise suppression. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Scarlet P. Customer support Transportation/Trucking/Railroad ### "Ujet, the best app to take calls and chats. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2024 It has been very satisfactory and easy to use UJET, is always very attentive, concerned about their clients, they cares about the service they provide. Pros Ujet is the best software program for companies, which offers a quality service for chat and voice interactions, is super easy to use, adapts to any type of work, boosts your productivity, and helps with resolution time, Where I work, it is the program they have used for more than 10 years and it has never given any type of problem, I recommend it 100%. WE LOVE UJET. Cons Like every platform it has its advantages and disadvantages, what I don't like is that every time I log in I have to enter my password and email and I would like it to be personalized and automatic or shorter. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jeff S. Customer Service Representative Outsourcing/Offshoring ### "Ujet makes our work life better." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2024 Overall Experience with Ujet was great and hoping for to still use it in the future. Pros Ujet allows us to interact with our guest and host to help them with their concerns. Cons What I like least about Ujet is none so far since it is very effective software to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jannice Gwen A. Subject Matter Expert Transportation/Trucking/Railroad ### "Experience with UJET is excellent as it has a lot of features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2024 Pros I like UJET is because it gives us a way to communicate with our customers in a timely manner and it has feature for calls, chats and emails as well. The UJET tool also is not that hard to follow as it has options that can easily understood by its users Cons None so far, my experience with UJET is great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Customer Service Representative Outsourcing/Offshoring ### "Honest Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 27, 2024 Pros What I like the most is that the feature, where it's not complicated to use. Cons the least I like in Ujet is there is no feature showing the call history. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ED Eleanor D. Team Leader Telecommunications ### "My Ujet review as a team leader" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2024 ujet is our tool that helped me become what i am today in my job. very easy to use and to teach Pros We use it as a tool to call and to receive calls. Cons Sometimes we are experiencing some glitches or bugs that slowers down our service level Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jenelyn P. Customer service representative Telecommunications ### "Jenelyn reviews " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2024 Overall it is very good very convenient in my job Pros I like using it since it is part of my job Cons There is a lot of bugs and errors. Sometimes it is very slow Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Louie Jay R. Customer service representative Outsourcing/Offshoring ### "Useful in any customer service satisfaction " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2024 As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product. I can properly put on hold my customer while looking for a better solution, I can also monitor my aux/status and doing outbound call without an hassle and many more. This product could lead me to a top agent because it can made me more productive at work. Pros Ujet is one of the most software I've ever used. I like its feature where customer can give feedback real time and accurate. Cons I haven't deal any hassle when using ujet. I love how it works. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jenero Jan V. Customer Service Representative Telecommunications ### "Great Experience with UJET" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2024 Great Experience, with UJET easy access and fun to use. Pros I like the most where you will be able to see the stats right away every after call, and easy to mute when you need to check resources and easy to make an outbound call. The interface is very good in the eyes. Cons Least like is when changing aux where you need to tap twice, it is better if you can type the aux that you want to change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Pamela S. Agent Consumer Services ### "Ujet is amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2024 I love Ujet's user-friendly interface and the new update makes it even greater great! Pros I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them. In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly. That is only one of the many features I find more useful. Cons The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent. A potent connection is needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164070/UJET/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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