# UJET Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UJET the right Call Center solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164070/UJET/reviews --- UJET 4.6 (140) [View alternatives](https://www.capterra.com/p/164070/UJET/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of UJET Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews JS Jeff S Customer Service RepresentativeOutsourcing/Offshoring, 201 - 500 employeesUsed the software for: 6-12 months. “Ujet allows us to interact with our guest and host to help them with their concerns.“ June 5, 2024 DO Daryll Jane O Customer Service Represenative Consumer Services, 201 - 500 employeesUsed the software for: Less than 6 months. “My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as the Ujet.“ October 22, 2023 DB Destiny B Customer Service SupportConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g“ October 31, 2023 MW Mary W Customer Service RepresentativeRestaurants, 201 - 500 employeesUsed the software for: Less than 6 months. “I make it that size for a reason and having to constantly adjust it back down is frustrating.“ June 29, 2020 lb lyka angelic b customer service supportConsumer Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine.“ November 14, 2023 Carla d Gerente de sucursalHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Sometimes can get some errors, it gets unstable more than what you would like.“ August 6, 2020 PS Pamela S AgentConsumer Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them.“ February 20, 2024 SH Sharmaine H Care RepresentativeTelecommunications, 10,001+ employeesUsed the software for: 6-12 months. “I hate when UJET freezes or changes your status without you knowing.“ September 14, 2020 ## Showing most helpful reviews Showing 1-25 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Juan M. Team Leader Outsourcing/Offshoring Used the software for: 2+ years ### "Awesome Tool" April 11, 2020 5.0 I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. Pros It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. Cons It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Our client decided to change the platform since they were updating their support tools. UJET was better for their budget and for their operational requirements. Review Source MA Mohamed A. Senior Workforce/Data Analyst Telecommunications Used the software for: 2+ years ### "Amazing Experience" October 14, 2022 5.0 everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. Pros Reporting is excellent, Routing is very easy, Creating teams and users. Cons The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. Alternatives considered [Ginesys One](https://www.capterra.com/p/136092/Ginesys/)[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Reason for choosing UJET Excellent in Service, very suitable prices, supporting all types of transactions "Call, Chat, Email, Ticketing" and the more important feature is the accuracy of the Reporting Review Source VR Verified Reviewer Tech Support Agent Information Technology and Services Used the software for: 1-2 years ### "A simple and easy product" September 25, 2020 3.0 Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. Pros UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. Cons There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. Review Source Lauren C. Sr. Manager, Customer Experience Retail Used the software for: 1-2 years ### "Great experience with Ujet!" September 16, 2019 4.0 Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred. Pros \-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well. Cons The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) At the time, there were basic functionality such as live service level, custom statuses and call listening missing from the product. Review Source AC Allyse C. Happiness Manager Consumer Services Used the software for: 1-2 years ### "Great customizable tool" September 21, 2020 4.0 We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool. Pros The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need. Cons I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Limited functionality such as the ability for a call to overflow to another queue was unavailable or skewed too much in their reporting. Review Source AW Aireona W. Quality Analyst Human Resources Used the software for: 1-2 years ### "Wonderful" September 17, 2019 5.0 It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth. Pros You can merge, transfer and mute calls. We could not do that on the last software. Cons It will lag sometimes when disconnecting the call. Review Source TH Toni H. Support Agent Supermarkets Used the software for: 6-12 months ### "Ujet Review" September 13, 2019 4.0 Overall, it seems to work well. Pros I like the options to transfer and make multiple calls. Cons It sometimes glitches and has to be restarted from time to time. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) It was a business decision that I had no control over. Review Source SP Scarlet P. Customer support Transportation/Trucking/Railroad Used the software for: 2+ years ### "Ujet, the best app to take calls and chats. " August 14, 2024 5.0 It has been very satisfactory and easy to use UJET, is always very attentive, concerned about their clients, they cares about the service they provide. Pros Ujet is the best software program for companies, which offers a quality service for chat and voice interactions, is super easy to use, adapts to any type of work, boosts your productivity, and helps with resolution time, Where I work, it is the program they have used for more than 10 years and it has never given any type of problem, I recommend it 100%. WE LOVE UJET. Cons Like every platform it has its advantages and disadvantages, what I don't like is that every time I log in I have to enter my password and email and I would like it to be personalized and automatic or shorter. Review Source DR Danicelis R. Customer service representative Consumer Services Used the software for: 2+ years ### "I truly recommend Ujet!" August 16, 2024 5.0 Ujet resolves almost every problem in my everyday workout. Pros Its fastness, I use Ujet every day and I really like working with this platform. Cons The unique thing I do not like about Ujet is that it does not have noise suppression. Review Source JS Jeff S. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Ujet makes our work life better." June 5, 2024 5.0 Overall Experience with Ujet was great and hoping for to still use it in the future. Pros Ujet allows us to interact with our guest and host to help them with their concerns. Cons What I like least about Ujet is none so far since it is very effective software to use. Review Source YG Yeiry G. Back up Supervisor Consumer Services Used the software for: 1-2 years ### "The best platform for your interactions. " November 28, 2023 5.0 Ujet helps me to resolve all different situations and issues that customers have using different apps. I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier. Is really easy to work using Turo. Pros I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone. Cons I don't have any negative comments about it. Review Source PS Pamela S. Agent Consumer Services Used the software for: 2+ years ### "Ujet is amazing" February 20, 2024 5.0 I love Ujet's user-friendly interface and the new update makes it even greater great! Pros I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them. In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly. That is only one of the many features I find more useful. Cons The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent. A potent connection is needed. Review Source EB Edgar B. Customer Service Representative Consumer Services Used the software for: 6-12 months ### "Ujet " November 14, 2023 5.0 Over all experienced was extremely helpful this gave a high customer service experience on my customer it easy to use specially the tools on it. Pros Ujet was helpful when it comes of interacting with customer service specially I am a customer representative it is easy to use tools in ujet that is why I have a lot of satisfied customer service experienced. Cons In ujet it has a lot of useful features as far as I get started in Ujet I did not faced any problem on this platform. Review Source JB Johnrey B. Team Leader Computer & Network Security Used the software for: 6-12 months ### "UJET Review" November 13, 2023 5.0 Pros I love everything about UJET. As for my position, we are having some challenges doing live monitoring or SBS with our agents since we do not have wireless headsets that will allow us to do SBS or live call monitoring while doing our admin tasks. But UJET makes it possible for us to hit two birds with one stone! Cons In terms of reporting, I think it will be better if we can set our team instead of putting it individually to extract UJET reporting. Review Source JP Jenelyn P. Customer service representative Telecommunications Used the software for: 1-2 years ### "Jenelyn reviews " May 14, 2024 5.0 Overall it is very good very convenient in my job Pros I like using it since it is part of my job Cons There is a lot of bugs and errors. Sometimes it is very slow Review Source laB lyka angelic B. customer service support Consumer Services Used the software for: 6-12 months ### "Ujet is a very easy to use " November 14, 2023 5.0 My overall experience is great, and I use it every day with no hassle. Pros I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine. Cons I think you can use Ujet in a standalone browser; it's just that there is an echo when using it. Review Source AE Ahmed E. SME Mentor Support Health, Wellness and Fitness Used the software for: 2+ years ### "One Of the best softwares in managing and calls in customer service field" October 12, 2022 5.0 Pros I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet Cons Nothing actually there to dislike it only requires a strong internet connection to work probably. Review Source JKB Justin Kyle B. Customer Service Representetative Outsourcing/Offshoring Used the software for: 6-12 months ### "Best phone tool in town!" November 30, 2023 5.0 Pros UJET was very easy and convenient to use. It is already a year since I started using UJET and so far there is no problem that I experienced. Cons There's nothing that I don't like in UJET. All features are easy to access. Review Source JT Jonnylou T. Agent Automotive Used the software for: 6-12 months ### "Ujet review" November 14, 2023 4.0 It helps me alot regarding about the call management. Pros You can see the time avail and also you can easily change your auxes Cons Ujet has UI concerns needs to be adjusted. Review Source SH Sharmaine H. Care Representative Telecommunications Used the software for: 6-12 months ### "UJET Experience" September 14, 2020 4.0 Overall UJET is a great tool for call centers and I love the program. Although there are still issues with the overall use of UJET, it isn't a everyday thing. I am not dealing with issues everyday I log on, so I still believe that UJET is amazing and will be even better when the glitches are fixed. Pros This product is easy to use and doesn't cause for much explanation. It allows me to do my job with ease. I also have the ability to multitask while using UJET without messing up my calls and chats. Cons I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal. It will also randomly end the call even when your connectivity is good. Sometimes it will make the noise that I chat has come in, but I am unable to see it. Review Source DJO Daryll Jane O. Customer Service Represenative Consumer Services Used the software for: Less than 6 months ### "Ujet is the best" October 22, 2023 5.0 My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as the Ujet. Pros What I like most in Ujet is that whenever there is upcoming call the Ujet will notify first what's Guest or Host calling and also there are a counting before the call start Cons For me there is no reason to like least Ujet since I'm using it 5 days a week for 8 hours a day. Very smooth to used a user friendly Review Source DR Daniel R. QA Specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Amazing tool to work with!" December 20, 2019 5.0 Easy to use, greatly efficient and a perfect recommendation! Pros I've been using UJET as an agent for phone calls for almost 6 months. I've dealt with outbound calls, system status changes for different occasions and it has worked beautifully. No complaints regarding the usage and look. Efficiency wise, it has never presented a problem thus far. Cons Honestly, there is nothing I could say that I dislike about the software. Most technical issues within the experience as an agent and administrator have been because of hardware (local computers). Review Source VR Verified Reviewer support analyst Financial Services Used the software for: 1-2 years ### "UJET Review" March 23, 2020 5.0 Pros eazy to work, and i have a good support to help me Cons I'm from brazil, and don't have in protuguese Review Source MW Mary W. Customer Service Representative Restaurants Used the software for: Less than 6 months ### "Quirks that make it frustrating" June 29, 2020 2.0 It get's the job done- I just think the kinks from above would make it that much better. Pros The interface is pretty straightforward. Cons I wish that the volume I set on my laptop would stay at the level I set it. It somehow resets to always being super loud when it rings and when I'm placing a call. I wish that the size I set my Ujet would stay that size- I make it that size for a reason and having to constantly adjust it back down is frustrating. My Ujet has not has sound for about 2 weeks now- I rely heavily on the visual cue of a call coming in. I have done the trouble-shooting methods that have been presented to us. Over the past week my calls done connect as quickly as they used to. I work in the same location, ie: the same distance away from the router as I have before. It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater. Review Source TB Tania B. Tech support Telecommunications Used the software for: 2+ years ### "Ujet feedback " March 13, 2020 4.0 I really like Ujet because it's a very helpful and reliable tool for my job Pros I like that it's very easy to use, and it's also fast Cons The only thing I will include is if it can record outbound calls Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Call Center](https://www.capterra.com/call-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.