# UJET Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UJET the right Call Center solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164070/UJET/reviews --- UJET 4.6 (140) [View alternatives](https://www.capterra.com/p/164070/UJET/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of UJET Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews JS Jeff S Customer Service RepresentativeOutsourcing/Offshoring, 201 - 500 employeesUsed the software for: 6-12 months. “Ujet allows us to interact with our guest and host to help them with their concerns.“ June 5, 2024 DO Daryll Jane O Customer Service Represenative Consumer Services, 201 - 500 employeesUsed the software for: Less than 6 months. “My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as the Ujet.“ October 22, 2023 DB Destiny B Customer Service SupportConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g“ October 31, 2023 MW Mary W Customer Service RepresentativeRestaurants, 201 - 500 employeesUsed the software for: Less than 6 months. “I make it that size for a reason and having to constantly adjust it back down is frustrating.“ June 29, 2020 JA Jannice Gwen A Subject Matter ExpertTransportation/Trucking/Railroad, 501 - 1,000 employeesUsed the software for: More than 2 years. “The UJET tool also is not that hard to follow as it has options that can easily understood by its users“ May 30, 2024 Carla d Gerente de sucursalHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Sometimes can get some errors, it gets unstable more than what you would like.“ August 6, 2020 lb lyka angelic b customer service supportConsumer Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine.“ November 14, 2023 SH Sharmaine H Care RepresentativeTelecommunications, 10,001+ employeesUsed the software for: 6-12 months. “I hate when UJET freezes or changes your status without you knowing.“ September 14, 2020 ## Showing most helpful reviews Showing 1-25 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Juan M. Team Leader Outsourcing/Offshoring Used the software for: 2+ years ### "Awesome Tool" April 11, 2020 5.0 I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. Pros It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. Cons It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Our client decided to change the platform since they were updating their support tools. UJET was better for their budget and for their operational requirements. Review Source MA Mohamed A. Senior Workforce/Data Analyst Telecommunications Used the software for: 2+ years ### "Amazing Experience" October 14, 2022 5.0 everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. Pros Reporting is excellent, Routing is very easy, Creating teams and users. Cons The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. Alternatives considered [Ginesys One](https://www.capterra.com/p/136092/Ginesys/)[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Reason for choosing UJET Excellent in Service, very suitable prices, supporting all types of transactions "Call, Chat, Email, Ticketing" and the more important feature is the accuracy of the Reporting Review Source VR Verified Reviewer Tech Support Agent Information Technology and Services Used the software for: 1-2 years ### "A simple and easy product" September 25, 2020 3.0 Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. Pros UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. Cons There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. Review Source Lauren C. Sr. Manager, Customer Experience Retail Used the software for: 1-2 years ### "Great experience with Ujet!" September 16, 2019 4.0 Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred. Pros \-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well. Cons The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) At the time, there were basic functionality such as live service level, custom statuses and call listening missing from the product. Review Source AC Allyse C. Happiness Manager Consumer Services Used the software for: 1-2 years ### "Great customizable tool" September 21, 2020 4.0 We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool. Pros The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need. Cons I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Limited functionality such as the ability for a call to overflow to another queue was unavailable or skewed too much in their reporting. Review Source AW Aireona W. Quality Analyst Human Resources Used the software for: 1-2 years ### "Wonderful" September 17, 2019 5.0 It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth. Pros You can merge, transfer and mute calls. We could not do that on the last software. Cons It will lag sometimes when disconnecting the call. Review Source SP Scarlet P. Customer support Transportation/Trucking/Railroad Used the software for: 2+ years ### "Ujet, the best app to take calls and chats. " August 14, 2024 5.0 It has been very satisfactory and easy to use UJET, is always very attentive, concerned about their clients, they cares about the service they provide. Pros Ujet is the best software program for companies, which offers a quality service for chat and voice interactions, is super easy to use, adapts to any type of work, boosts your productivity, and helps with resolution time, Where I work, it is the program they have used for more than 10 years and it has never given any type of problem, I recommend it 100%. WE LOVE UJET. Cons Like every platform it has its advantages and disadvantages, what I don't like is that every time I log in I have to enter my password and email and I would like it to be personalized and automatic or shorter. Review Source DR Danicelis R. Customer service representative Consumer Services Used the software for: 2+ years ### "I truly recommend Ujet!" August 16, 2024 5.0 Ujet resolves almost every problem in my everyday workout. Pros Its fastness, I use Ujet every day and I really like working with this platform. Cons The unique thing I do not like about Ujet is that it does not have noise suppression. Review Source JS Jeff S. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Ujet makes our work life better." June 5, 2024 5.0 Overall Experience with Ujet was great and hoping for to still use it in the future. Pros Ujet allows us to interact with our guest and host to help them with their concerns. Cons What I like least about Ujet is none so far since it is very effective software to use. Review Source ED Eleanor D. Team Leader Telecommunications Used the software for: 1-2 years ### "My Ujet review as a team leader" May 19, 2024 5.0 ujet is our tool that helped me become what i am today in my job. very easy to use and to teach Pros We use it as a tool to call and to receive calls. Cons Sometimes we are experiencing some glitches or bugs that slowers down our service level Review Source JGA Jannice Gwen A. Subject Matter Expert Transportation/Trucking/Railroad Used the software for: 2+ years ### "Experience with UJET is excellent as it has a lot of features" May 30, 2024 5.0 Pros I like UJET is because it gives us a way to communicate with our customers in a timely manner and it has feature for calls, chats and emails as well. The UJET tool also is not that hard to follow as it has options that can easily understood by its users Cons None so far, my experience with UJET is great Review Source YG Yeiry G. Back up Supervisor Consumer Services Used the software for: 1-2 years ### "The best platform for your interactions. " November 28, 2023 5.0 Ujet helps me to resolve all different situations and issues that customers have using different apps. I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier. Is really easy to work using Turo. Pros I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone. Cons I don't have any negative comments about it. Review Source RLC Raine Leonard C. Agent Consumer Goods Used the software for: 6-12 months ### "UJET utilization" November 11, 2023 4.0 Pros The thing that I really like the most in Ujet is regarding about the calls that i'm receiving Cons The thing that I least like about Ujet is the UI design Review Source JB Johnrey B. Team Leader Computer & Network Security Used the software for: 6-12 months ### "UJET Review" November 13, 2023 5.0 Pros I love everything about UJET. As for my position, we are having some challenges doing live monitoring or SBS with our agents since we do not have wireless headsets that will allow us to do SBS or live call monitoring while doing our admin tasks. But UJET makes it possible for us to hit two birds with one stone! Cons In terms of reporting, I think it will be better if we can set our team instead of putting it individually to extract UJET reporting. Review Source JA Jomasel A. Supervisor Consumer Services Used the software for: 1-2 years ### "One Reliable UJET for call connection" December 12, 2023 5.0 UJET increases my daily productivity in workloads, easy access in call monitoring and provides efficient data reports. Remarkably useful for everyday use. Pros I can easily monitor my agent's auxes, status and even do a call listening real time. It also includes different status/aux that they may tag whenever they go on avail, email, breaks or lunch. This tool really help me in daily monitoring, data extraction and day to day live call listening. Reliable indeed! Cons None so far as it serves its purpose. Haven't encountered ang issues yet. Review Source KCG Khim Cate G. Customer Service Representative Telecommunications Used the software for: 6-12 months ### "UJET daily experience" October 22, 2023 5.0 As a daily UJET user, I highly prefer to use this continuously. Pros It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used. Cons There is nothing that I don't like specifically. I think it is user friendly and very easy to use on a daily basis. Reason for choosing UJET No Review Source PMD Polina Maria D. Priority Services Specialist Consumer Services Used the software for: 1-2 years ### "Review for Software buyers" March 19, 2020 5.0 I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet. Pros I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient. Cons The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly. Review Source BB Bob B. Head of Customer Service / Technical Support Consumer Electronics Used the software for: 1-2 years ### "What others can't do, Quick, Nimble and turned up in hours" March 21, 2019 4.0 I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing. What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction. Pros In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces. Cons Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it. Review Source JB Jessica B. Customer service rep Consumer Services Used the software for: Less than 6 months ### "UJet" March 25, 2020 4.0 Great! Pros It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues. Cons 1\. Notification sounds of an incoming call is muted every time I first log in, until I pick up my first call. After the first call is picked, the sounds activate for all other incoming calls. Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. 2. Lack of consistency in countdown when receiving a call. Sometimes I get a missed call after only 6 secs. Should be 10 secs all across the board. 3. It’s difficult for users to pull up call log histories of a phone number, unless we receive or call that phone number. Sometimes customers call with a different number, maybe a spouse’s or their landline, claiming they called before using another number. In order to resolve their issues, that other phone number’s log history needs to be located to hear previous conversations or read previous emails. 4. Most things can be accessed from UJet regarding a customer but format is very compact and dense. It discourages user to access information through UJet and instead use the original avenue. 5. Calls logs should appear for third party calls. For instance, if I place someone on hold to call another phone number to assist the situation, I should be able to see that new number’s log history. Review Source SO Samson O. Tech Support Eng Security and Investigations Used the software for: 2+ years ### "The best Call Management software " December 18, 2019 5.0 Excellent, Customer service and the technical support is always on top Pros Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require Cons Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP Reason for choosing UJET It appears to be the best interns of simplicity, technology and cost Review Source AC Ariana C. Executive Customer Relations Mediator Information Technology and Services Used the software for: 2+ years ### "Easy to Use and Aesthetically pleasing" September 13, 2019 4.0 Overall it has been better than other providers and I have enjoyed my experience Pros I like the colors that distinguish between various aux codes, it helps me to notice if I am in the wrong one. Cons I really dislike the adapter feature within CRM tools, it is inconsistent, it tends to glitch and it causes audio issues if UJET is open on a tab. I cannot listen to music or watch anything with audio because sound comes in and out. Review Source VR Verified Reviewer Operations Manager Computer Software Used the software for: 6-12 months ### "Easy to use, easy to set up" September 12, 2019 4.0 It is a very good tool for taking calls via VoIP and agents have provided good feedback overall in regards to its use and also on the features it has. Pros Very user friendly, intuitive and it makes training for the people who are going to be using it, really easy. Cons It may be buggy with integrations with other CRMs, like Salesforce. Review Source VR Verified Reviewer support analyst Financial Services Used the software for: 1-2 years ### "UJET Review" March 23, 2020 5.0 Pros eazy to work, and i have a good support to help me Cons I'm from brazil, and don't have in protuguese Review Source MW Mary W. Customer Service Representative Restaurants Used the software for: Less than 6 months ### "Quirks that make it frustrating" June 29, 2020 2.0 It get's the job done- I just think the kinks from above would make it that much better. Pros The interface is pretty straightforward. Cons I wish that the volume I set on my laptop would stay at the level I set it. It somehow resets to always being super loud when it rings and when I'm placing a call. I wish that the size I set my Ujet would stay that size- I make it that size for a reason and having to constantly adjust it back down is frustrating. My Ujet has not has sound for about 2 weeks now- I rely heavily on the visual cue of a call coming in. I have done the trouble-shooting methods that have been presented to us. Over the past week my calls done connect as quickly as they used to. I work in the same location, ie: the same distance away from the router as I have before. It will count me down then just say "Connecting..." for upwards of 30-45 seconds. When that happens with all of my calls it's a major time eater. Review Source TB Tania B. Tech support Telecommunications Used the software for: 2+ years ### "Ujet feedback " March 13, 2020 4.0 I really like Ujet because it's a very helpful and reliable tool for my job Pros I like that it's very easy to use, and it's also fast Cons The only thing I will include is if it can record outbound calls Review Source Similar Products Featured