# UJET Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UJET the right Call Center solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164070/UJET/reviews --- UJET 4.6 (140) [View alternatives](https://www.capterra.com/p/164070/UJET/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of UJET Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews DB Destiny B Customer Service SupportConsumer Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g“ October 31, 2023 DO Daryll Jane O Customer Service Represenative Consumer Services, 201 - 500 employeesUsed the software for: Less than 6 months. “My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as the Ujet.“ October 22, 2023 lb lyka angelic b customer service supportConsumer Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine.“ November 14, 2023 Carla d Gerente de sucursalHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Sometimes can get some errors, it gets unstable more than what you would like.“ August 6, 2020 PS Pamela S AgentConsumer Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them.“ February 20, 2024 SH Sharmaine H Care RepresentativeTelecommunications, 10,001+ employeesUsed the software for: 6-12 months. “I hate when UJET freezes or changes your status without you knowing.“ September 14, 2020 DR Danicelis R Customer service representativeConsumer Services, 501 - 1,000 employeesUsed the software for: More than 2 years. “Ujet resolves almost every problem in my everyday workout.“ August 16, 2024 ## Showing most helpful reviews Showing 1-25 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Juan M. Team Leader Outsourcing/Offshoring Used the software for: 2+ years ### "Awesome Tool" April 11, 2020 5.0 I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. Pros It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. Cons It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Switched from [Five9](https://www.capterra.com/p/132405/Five9/) Our client decided to change the platform since they were updating their support tools. UJET was better for their budget and for their operational requirements. Review Source MA Mohamed A. Senior Workforce/Data Analyst Telecommunications Used the software for: 2+ years ### "Amazing Experience" October 14, 2022 5.0 everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. Pros Reporting is excellent, Routing is very easy, Creating teams and users. Cons The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. Alternatives considered [Ginesys One](https://www.capterra.com/p/136092/Ginesys/)[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) Reason for choosing UJET Excellent in Service, very suitable prices, supporting all types of transactions "Call, Chat, Email, Ticketing" and the more important feature is the accuracy of the Reporting Review Source VR Verified Reviewer Tech Support Agent Information Technology and Services Used the software for: 1-2 years ### "A simple and easy product" September 25, 2020 3.0 Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. Pros UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. Cons There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. Review Source Lauren C. Sr. Manager, Customer Experience Retail Used the software for: 1-2 years ### "Great experience with Ujet!" September 16, 2019 4.0 Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred. Pros \-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well. Cons The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) At the time, there were basic functionality such as live service level, custom statuses and call listening missing from the product. Review Source AC Allyse C. Happiness Manager Consumer Services Used the software for: 1-2 years ### "Great customizable tool" September 21, 2020 4.0 We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool. Pros The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need. Cons I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Limited functionality such as the ability for a call to overflow to another queue was unavailable or skewed too much in their reporting. Review Source AW Aireona W. Quality Analyst Human Resources Used the software for: 1-2 years ### "Wonderful" September 17, 2019 5.0 It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth. Pros You can merge, transfer and mute calls. We could not do that on the last software. Cons It will lag sometimes when disconnecting the call. Review Source TH Toni H. Support Agent Supermarkets Used the software for: 6-12 months ### "Ujet Review" September 13, 2019 4.0 Overall, it seems to work well. Pros I like the options to transfer and make multiple calls. Cons It sometimes glitches and has to be restarted from time to time. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) It was a business decision that I had no control over. Review Source Nate P. Support Operations Manager Consumer Services Used the software for: Less than 6 months ### "I consider myself a critic. However, there is very little to critique with UJET. " October 16, 2017 5.0 UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT. Pros Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service. Cons Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization. Review Source Hannah A. Customer Experience Associate Retail Used the software for: 6-12 months ### "Easy and Efficient! " September 17, 2019 5.0 I use Ujet every day for work. It tracks my progress and how long I've been in certain statuses. This then helps me to see my overall performance for the month based on the data that Ujet provides. Pros I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are. Cons Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good! Review Source Shimon K. SVP Products Computer Software Used the software for: Less than 6 months ### "The integration with UJET REST API was seamless and very easy to implement" November 22, 2017 5.0 Pros We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats. The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed. Cons UJET is relatively new to the market place, with that said, their API are mature for a young company Review Source PS Pamela S. Agent Consumer Services Used the software for: 2+ years ### "Ujet is amazing" February 20, 2024 5.0 I love Ujet's user-friendly interface and the new update makes it even greater great! Pros I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them. In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly. That is only one of the many features I find more useful. Cons The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent. A potent connection is needed. Review Source JGA Jannice Gwen A. Subject Matter Expert Transportation/Trucking/Railroad Used the software for: 2+ years ### "Experience with UJET is excellent as it has a lot of features" May 30, 2024 5.0 Pros I like UJET is because it gives us a way to communicate with our customers in a timely manner and it has feature for calls, chats and emails as well. The UJET tool also is not that hard to follow as it has options that can easily understood by its users Cons None so far, my experience with UJET is great Review Source CN Christian N. Customer Support Rep Consumer Services Used the software for: 6-12 months ### "Ujet review" November 1, 2023 5.0 Ujet is powerful tool that we use calling our customer Pros Ujet is easy to use and user friendly, navigate well and clear sound Cons none so far, Ujet is easy to use and user friendly, navigate well and clear sound Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Reason for choosing UJET It seems like a user friendly as well Review Source JA Jomasel A. Supervisor Consumer Services Used the software for: 1-2 years ### "One Reliable UJET for call connection" December 12, 2023 5.0 UJET increases my daily productivity in workloads, easy access in call monitoring and provides efficient data reports. Remarkably useful for everyday use. Pros I can easily monitor my agent's auxes, status and even do a call listening real time. It also includes different status/aux that they may tag whenever they go on avail, email, breaks or lunch. This tool really help me in daily monitoring, data extraction and day to day live call listening. Reliable indeed! Cons None so far as it serves its purpose. Haven't encountered ang issues yet. Review Source KCG Khim Cate G. Customer Service Representative Telecommunications Used the software for: 6-12 months ### "UJET daily experience" October 22, 2023 5.0 As a daily UJET user, I highly prefer to use this continuously. Pros It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used. Cons There is nothing that I don't like specifically. I think it is user friendly and very easy to use on a daily basis. Reason for choosing UJET No Review Source PMD Polina Maria D. Priority Services Specialist Consumer Services Used the software for: 1-2 years ### "Review for Software buyers" March 19, 2020 5.0 I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet. Pros I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient. Cons The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly. Review Source BB Bob B. Head of Customer Service / Technical Support Consumer Electronics Used the software for: 1-2 years ### "What others can't do, Quick, Nimble and turned up in hours" March 21, 2019 4.0 I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing. What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction. Pros In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces. Cons Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it. Review Source JB Jessica B. Customer service rep Consumer Services Used the software for: Less than 6 months ### "UJet" March 25, 2020 4.0 Great! Pros It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues. Cons 1\. Notification sounds of an incoming call is muted every time I first log in, until I pick up my first call. After the first call is picked, the sounds activate for all other incoming calls. Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. 2. Lack of consistency in countdown when receiving a call. Sometimes I get a missed call after only 6 secs. Should be 10 secs all across the board. 3. It’s difficult for users to pull up call log histories of a phone number, unless we receive or call that phone number. Sometimes customers call with a different number, maybe a spouse’s or their landline, claiming they called before using another number. In order to resolve their issues, that other phone number’s log history needs to be located to hear previous conversations or read previous emails. 4. Most things can be accessed from UJet regarding a customer but format is very compact and dense. It discourages user to access information through UJet and instead use the original avenue. 5. Calls logs should appear for third party calls. For instance, if I place someone on hold to call another phone number to assist the situation, I should be able to see that new number’s log history. Review Source SO Samson O. Tech Support Eng Security and Investigations Used the software for: 2+ years ### "The best Call Management software " December 18, 2019 5.0 Excellent, Customer service and the technical support is always on top Pros Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require Cons Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP Reason for choosing UJET It appears to be the best interns of simplicity, technology and cost Review Source AC Ariana C. Executive Customer Relations Mediator Information Technology and Services Used the software for: 2+ years ### "Easy to Use and Aesthetically pleasing" September 13, 2019 4.0 Overall it has been better than other providers and I have enjoyed my experience Pros I like the colors that distinguish between various aux codes, it helps me to notice if I am in the wrong one. Cons I really dislike the adapter feature within CRM tools, it is inconsistent, it tends to glitch and it causes audio issues if UJET is open on a tab. I cannot listen to music or watch anything with audio because sound comes in and out. Review Source PM Paul M. Network Operations Telecommunications Used the software for: 6-12 months ### "Keeping up with the times! (Superb team)" March 21, 2019 4.0 Very good so far, the excellent support received from the team over at Ujet has very much added as a bonus. Pros Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer. Cons Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns. Review Source MG Molly G. Sr Manager, CX Consumer Goods Used the software for: Less than 6 months ### "Easy to use but powerful!" March 29, 2019 5.0 Our focus is to optimize before scaling so every order, every delivery, every customer issue is handled in the most efficient way - improving agent handle times, first response time, process to resolution, and ultimately customer satisfaction. With UJET, we were able to explore additional hours of availability, new avenues, and opportunities to engage customers and prospectives Pros UJET allows my team to take matters into their own hands - every agent feels more empowered and capable of handling a customer’s questions or issues. The easy-to-use, but powerful features like call transfers, call recording and whisper option were key factors. These tools allowed us o train and raise the efficiency of our CX team and provide enhanced service. UJET’s optional website widget with AI integration was also integral to our decision. And of course it is clear that UJET values its customers with the same high esteem we do! Cons At this time, there is limited flexibility and in-depth reporting abilities Review Source RH Ryan H. T1 Tech Support Telecommunications Used the software for: 6-12 months ### "Great Interface and Easy to Learn." March 29, 2019 5.0 UJET made my job about 1000X easier. I used to have to type in phone numbers whenever I did a transfer and it used to be hard to tell whether the customer was still on the line and how many people were connected at once. UJET has a low learning level so that I don't hear people complaining anymore about how they need help with stuff. Pros I like the simple interface. It has a simple phone app appearance instead of the typical computer program look. I like how its easy to figure out with out tons of training. Cons I don't like how sometimes the phone tab gets stuck and then I have to pull it up with the mouse pointer. Review Source HF Harry F. Dispatcher Telecommunications Used the software for: Less than 6 months ### "Brilliant App!" February 24, 2020 5.0 Communication is so key in my line of work as I am working in dispatch for a delivery company! on a daily basis for the entirety of my shift I make use of UJET and I am extremely thankful for that as UJET makes the communication go flawless!!. Pros The easy to use functionality, very straight forward and to the point app!. I work in dispatch support and use this app on a daily basis to communicate with drivers, merchant and customers when needed and with the very quick and efficient easy accessibility UJET offers it makes my day run smooth on a daily basis!. Thank you UJET <3 :D Cons Honestly there is nothing at all, that I dislikes about UJET! Job very well done on creating a awesome and very useful application! Review Source BA Brieana A. Team Lead Consumer Services Used the software for: 1-2 years ### "UJET Review" March 26, 2019 5.0 Pros Ease of integration with Salesforce. When running reports and reviewing calls it makes things alot easier from a supervisor's point of view. Cons Would love to be able to review out bound calls. At this time were not able to Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.