# Page 2 | UJET Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is UJET the right Call Center solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164070/UJET/reviews --- UJET 4.6 (140) [View alternatives](https://www.capterra.com/p/164070/UJET/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of UJET ## Showing most helpful reviews Showing 26-50 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JO Jonnel O. Customer Service Representative Consumer Services Used the software for: 6-12 months ### "Highly suggested tool." October 21, 2023 5.0 My over all experience on this tool was very good Pros On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use Cons I relly like this kind of tool it was very easy to use and i already suggest this on the other company Reason for choosing UJET We need this tool on our job Review Source aM argel M. call center agent Telecommunications Used the software for: 1-2 years ### "My Ujet experience" October 21, 2023 5.0 Easy to use, We can track our daily calls and time allotted on each calls. Pros Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions. Cons Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls. Review Source JS Jeff S. Customer Service Representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Ujet makes our work life better." June 5, 2024 5.0 Overall Experience with Ujet was great and hoping for to still use it in the future. Pros Ujet allows us to interact with our guest and host to help them with their concerns. Cons What I like least about Ujet is none so far since it is very effective software to use. Review Source PS Pamela S. Agent Consumer Services Used the software for: 2+ years ### "Ujet is amazing" February 20, 2024 5.0 I love Ujet's user-friendly interface and the new update makes it even greater great! Pros I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them. In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly. That is only one of the many features I find more useful. Cons The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent. A potent connection is needed. Review Source RLC Raine Leonard C. Agent Consumer Goods Used the software for: 6-12 months ### "UJET utilization" November 11, 2023 4.0 Pros The thing that I really like the most in Ujet is regarding about the calls that i'm receiving Cons The thing that I least like about Ujet is the UI design Review Source JGA Jannice Gwen A. Subject Matter Expert Transportation/Trucking/Railroad Used the software for: 2+ years ### "Experience with UJET is excellent as it has a lot of features" May 30, 2024 5.0 Pros I like UJET is because it gives us a way to communicate with our customers in a timely manner and it has feature for calls, chats and emails as well. The UJET tool also is not that hard to follow as it has options that can easily understood by its users Cons None so far, my experience with UJET is great Review Source JJV Jenero Jan V. Customer Service Representative Telecommunications Used the software for: 1-2 years ### "Great Experience with UJET" March 4, 2024 5.0 Great Experience, with UJET easy access and fun to use. Pros I like the most where you will be able to see the stats right away every after call, and easy to mute when you need to check resources and easy to make an outbound call. The interface is very good in the eyes. Cons Least like is when changing aux where you need to tap twice, it is better if you can type the aux that you want to change. Review Source CN Christian N. Customer Support Rep Consumer Services Used the software for: 6-12 months ### "Ujet review" November 1, 2023 5.0 Ujet is powerful tool that we use calling our customer Pros Ujet is easy to use and user friendly, navigate well and clear sound Cons none so far, Ujet is easy to use and user friendly, navigate well and clear sound Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Reason for choosing UJET It seems like a user friendly as well Review Source VF Valerie F. Product Quality Product Development Consumer Electronics Used the software for: 1-2 years ### "Values you as a customer" March 21, 2019 4.0 Our use case for ujet is very small but it works very well for what we need. We've had a great experience with ujet and their team as a whole. Even a small company like us has been made to feel like our feedback is being actioned and taken seriously. Ujet support has been amazing and their customer success team makes us feel like we matter and are valued as a customer. Their reactivity to feedback or issues is what keeps us as a customer. The product is simple to use and is constantly being improved upon, I can't wait to see how this tool continues to develop into a true omnichannel ACD. It blows the rest of the competition out of the water. Pros I love the ease of use for the agents. I really like how easy it is to setup and implement features/enable settings. Although we don't use much of it, I like the visual of the call and chat dashboards. I love being able to watch chats in real time or listen to calls in real time. Setting up our IVR was a cake walk compared to other competing products. I love the chat shortcuts and the ease of which I can add or edit them. Cons Some of the UI needs improvement, for example if you click on the dashboard and see an agent in an aux code, click on that, it brings you to that specific aux code report, but clicking agent details doesn't allow you to quickly change their status, you have to go to the separate agent tab instead. Small things like this would improve the usability and speed in which I'm able to execute functions as an admin. Our biggest gripe has to be that calls and chats are still on separate dashboards which means as an admin I need to have two open tabs to monitor traffic. Review Source JA Jomasel A. Supervisor Consumer Services Used the software for: 1-2 years ### "One Reliable UJET for call connection" December 12, 2023 5.0 UJET increases my daily productivity in workloads, easy access in call monitoring and provides efficient data reports. Remarkably useful for everyday use. Pros I can easily monitor my agent's auxes, status and even do a call listening real time. It also includes different status/aux that they may tag whenever they go on avail, email, breaks or lunch. This tool really help me in daily monitoring, data extraction and day to day live call listening. Reliable indeed! Cons None so far as it serves its purpose. Haven't encountered ang issues yet. Review Source DB Destiny B. Customer Service Support Consumer Services Used the software for: 1-2 years ### "Ujet" October 31, 2023 5.0 Overall, UJET is an excellent phone system for making calls and running reports; it is a significant improvement over the previous system. I appreciate how I can adjust and watch live aux codes. When confirming hours, I also found the ability to run summary reports quite handy. Pros Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g Cons It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable. Review Source laB lyka angelic B. customer service support Consumer Services Used the software for: 6-12 months ### "Ujet is a very easy to use " November 14, 2023 5.0 My overall experience is great, and I use it every day with no hassle. Pros I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine. Cons I think you can use Ujet in a standalone browser; it's just that there is an echo when using it. Review Source KCG Khim Cate G. Customer Service Representative Telecommunications Used the software for: 6-12 months ### "UJET daily experience" October 22, 2023 5.0 As a daily UJET user, I highly prefer to use this continuously. Pros It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used. Cons There is nothing that I don't like specifically. I think it is user friendly and very easy to use on a daily basis. Reason for choosing UJET No Review Source AE Ahmed E. SME Mentor Support Health, Wellness and Fitness Used the software for: 2+ years ### "One Of the best softwares in managing and calls in customer service field" October 12, 2022 5.0 Pros I really liked its routing and call management and also all the reports exported from Ujet how accurate they are and that I can trust the reports exported form Ujet Cons Nothing actually there to dislike it only requires a strong internet connection to work probably. Review Source PMD Polina Maria D. Priority Services Specialist Consumer Services Used the software for: 1-2 years ### "Review for Software buyers" March 19, 2020 5.0 I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet. Pros I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient. Cons The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly. Review Source JS Jamie S. Decision Maker Consumer Electronics Used the software for: 1-2 years ### "Poor strategic vision from leadership, broken and unstable product." May 26, 2018 1.0 None unfortunately. Pros Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only. Cons The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers. Review Source JKB Justin Kyle B. Customer Service Representetative Outsourcing/Offshoring Used the software for: 6-12 months ### "Best phone tool in town!" November 30, 2023 5.0 Pros UJET was very easy and convenient to use. It is already a year since I started using UJET and so far there is no problem that I experienced. Cons There's nothing that I don't like in UJET. All features are easy to access. Review Source BB Bob B. Head of Customer Service / Technical Support Consumer Electronics Used the software for: 1-2 years ### "What others can't do, Quick, Nimble and turned up in hours" March 21, 2019 4.0 I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing. What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction. Pros In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces. Cons Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it. Review Source JT Jonnylou T. Agent Automotive Used the software for: 6-12 months ### "Ujet review" November 14, 2023 4.0 It helps me alot regarding about the call management. Pros You can see the time avail and also you can easily change your auxes Cons Ujet has UI concerns needs to be adjusted. Review Source Hannah A. Customer Experience Associate Retail Used the software for: 6-12 months ### "Easy and Efficient! " September 17, 2019 5.0 I use Ujet every day for work. It tracks my progress and how long I've been in certain statuses. This then helps me to see my overall performance for the month based on the data that Ujet provides. Pros I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are. Cons Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good! Review Source JB Jessica B. Customer service rep Consumer Services Used the software for: Less than 6 months ### "UJet" March 25, 2020 4.0 Great! Pros It’s an almost comprehensive software. I also appreciate access to review previous call logs and emails of customers who call, for information purposes and to help further resolve some issues. Cons 1\. Notification sounds of an incoming call is muted every time I first log in, until I pick up my first call. After the first call is picked, the sounds activate for all other incoming calls. Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. 2. Lack of consistency in countdown when receiving a call. Sometimes I get a missed call after only 6 secs. Should be 10 secs all across the board. 3. It’s difficult for users to pull up call log histories of a phone number, unless we receive or call that phone number. Sometimes customers call with a different number, maybe a spouse’s or their landline, claiming they called before using another number. In order to resolve their issues, that other phone number’s log history needs to be located to hear previous conversations or read previous emails. 4. Most things can be accessed from UJet regarding a customer but format is very compact and dense. It discourages user to access information through UJet and instead use the original avenue. 5. Calls logs should appear for third party calls. For instance, if I place someone on hold to call another phone number to assist the situation, I should be able to see that new number’s log history. Review Source SH Sharmaine H. Care Representative Telecommunications Used the software for: 6-12 months ### "UJET Experience" September 14, 2020 4.0 Overall UJET is a great tool for call centers and I love the program. Although there are still issues with the overall use of UJET, it isn't a everyday thing. I am not dealing with issues everyday I log on, so I still believe that UJET is amazing and will be even better when the glitches are fixed. Pros This product is easy to use and doesn't cause for much explanation. It allows me to do my job with ease. I also have the ability to multitask while using UJET without messing up my calls and chats. Cons I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal. It will also randomly end the call even when your connectivity is good. Sometimes it will make the noise that I chat has come in, but I am unable to see it. Review Source SO Samson O. Tech Support Eng Security and Investigations Used the software for: 2+ years ### "The best Call Management software " December 18, 2019 5.0 Excellent, Customer service and the technical support is always on top Pros Fact that you can integrate the Ujet with CRM like Kustomer and Zendesk, You can also use smart actions that are really cool like you cans end someone a link while on phone, and the customer can also share with you like a contact during the call or eve other inform that you may require Cons Generally i liked the app but, it is always up about 97% but when it goes off for any reason the team are always on top and will fix the issue ASAP Reason for choosing UJET It appears to be the best interns of simplicity, technology and cost Review Source DJO Daryll Jane O. Customer Service Represenative Consumer Services Used the software for: Less than 6 months ### "Ujet is the best" October 22, 2023 5.0 My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as the Ujet. Pros What I like most in Ujet is that whenever there is upcoming call the Ujet will notify first what's Guest or Host calling and also there are a counting before the call start Cons For me there is no reason to like least Ujet since I'm using it 5 days a week for 8 hours a day. Very smooth to used a user friendly Review Source VR Verified Reviewer Customer Experience Lead Financial Services Used the software for: 6-12 months ### "Easy for our team to hit the most aggressive SLAs I have ever seen" September 27, 2019 5.0 Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream. Pros Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET. Cons No app, so you are in essence tied to your desktop/laptop to use it Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Call Center](https://www.capterra.com/call-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.