# Page 3 | UJET Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is UJET the right Call Center solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164070/UJET/reviews --- UJET 4.6 (140) [View alternatives](https://www.capterra.com/p/164070/UJET/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of UJET ## Showing most helpful reviews Showing 51-75 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Supervisor Telecommunications Used the software for: 6-12 months ### "UJET Call Engine" September 13, 2019 5.0 It has been the right solution to our customer service needs. Pros Its very simple to use, and because of this you can save a lot of time training your personnel to use it. Cons None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection. Review Source AC Ariell C. CX Associate Retail Used the software for: 6-12 months ### "Overall Good" September 23, 2019 3.0 Overall I have enjoyed UJET and the ease of its use! It is very straightforward and simple to use. I would say it does make my job much easier than answering a normal phone. Pros It's nice to have all of the info in one place, meaning stats on performance and number of tickets completed or calls taken. It's nice to see how my number matches up with my peers numbers. Cons Sometimes it can be a little wonky or do some weird things. For example, there have been a couple of times where I will be in one UJET status, such as available, and it will move me to unavailable. This, of course, can affect my numbers and scorecards. Just last week I was in a phone call and when I hung up it said I had missed a call while still in the other call - if these bugs were worked out it would be perfect! Review Source Shimon K. SVP Products Computer Software Used the software for: Less than 6 months ### "The integration with UJET REST API was seamless and very easy to implement" November 22, 2017 5.0 Pros We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats. The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed. Cons UJET is relatively new to the market place, with that said, their API are mature for a young company Review Source Arizbeth D. CX Associate Apparel & Fashion Used the software for: 1-2 years ### "Easy Use" September 12, 2019 4.0 Pros Ujet is so easy to use! I love how I can text a customer right then and there during our call. Cons I wish there was a feature in which allowed us to send screenshots to customers via text. Review Source AC Ariana C. Executive Customer Relations Mediator Information Technology and Services Used the software for: 2+ years ### "Easy to Use and Aesthetically pleasing" September 13, 2019 4.0 Overall it has been better than other providers and I have enjoyed my experience Pros I like the colors that distinguish between various aux codes, it helps me to notice if I am in the wrong one. Cons I really dislike the adapter feature within CRM tools, it is inconsistent, it tends to glitch and it causes audio issues if UJET is open on a tab. I cannot listen to music or watch anything with audio because sound comes in and out. Review Source Carla D. Gerente de sucursal Health, Wellness and Fitness Used the software for: 6-12 months ### "Great support/customer service tool" August 6, 2020 4.0 It allows chatting and talking via phone with customers, in that way to provide customer service or tech support. Pros Really easy to use, no need to have a lot of resources. It makes simple the way you can communicate with your customers. Cons Sometimes can get some errors, it gets unstable more than what you would like. The interface could be better. Review Source DR Daniel R. QA Specialist Outsourcing/Offshoring Used the software for: 1-2 years ### "Amazing tool to work with!" December 20, 2019 5.0 Easy to use, greatly efficient and a perfect recommendation! Pros I've been using UJET as an agent for phone calls for almost 6 months. I've dealt with outbound calls, system status changes for different occasions and it has worked beautifully. No complaints regarding the usage and look. Efficiency wise, it has never presented a problem thus far. Cons Honestly, there is nothing I could say that I dislike about the software. Most technical issues within the experience as an agent and administrator have been because of hardware (local computers). Review Source VR Verified Reviewer Operations Manager Computer Software Used the software for: 6-12 months ### "Easy to use, easy to set up" September 12, 2019 4.0 It is a very good tool for taking calls via VoIP and agents have provided good feedback overall in regards to its use and also on the features it has. Pros Very user friendly, intuitive and it makes training for the people who are going to be using it, really easy. Cons It may be buggy with integrations with other CRMs, like Salesforce. Review Source PM Paul M. Network Operations Telecommunications Used the software for: 6-12 months ### "Keeping up with the times! (Superb team)" March 21, 2019 4.0 Very good so far, the excellent support received from the team over at Ujet has very much added as a bonus. Pros Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer. Cons Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns. Review Source VR Verified Reviewer support analyst Financial Services Used the software for: 1-2 years ### "UJET Review" March 23, 2020 5.0 Pros eazy to work, and i have a good support to help me Cons I'm from brazil, and don't have in protuguese Review Source Darius R. Customer Support Representative Consumer Services Used the software for: 6-12 months ### "UJET Is great!" April 1, 2019 5.0 Pros It is extremely easy and pleasant to use, and it's always updated Cons There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out. Review Source JM Joyce M. Customer Care Consumer Services Used the software for: 6-12 months ### "Happy User" August 17, 2020 4.0 I love using UJET the features and tabs were very easy to understand and read. Pros I like the ease of use and it's integration with other applications with the Linux desktop environment I work under. Cons It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it. Review Source MG Molly G. Sr Manager, CX Consumer Goods Used the software for: Less than 6 months ### "Easy to use but powerful!" March 29, 2019 5.0 Our focus is to optimize before scaling so every order, every delivery, every customer issue is handled in the most efficient way - improving agent handle times, first response time, process to resolution, and ultimately customer satisfaction. With UJET, we were able to explore additional hours of availability, new avenues, and opportunities to engage customers and prospectives Pros UJET allows my team to take matters into their own hands - every agent feels more empowered and capable of handling a customer’s questions or issues. The easy-to-use, but powerful features like call transfers, call recording and whisper option were key factors. These tools allowed us o train and raise the efficiency of our CX team and provide enhanced service. UJET’s optional website widget with AI integration was also integral to our decision. And of course it is clear that UJET values its customers with the same high esteem we do! Cons At this time, there is limited flexibility and in-depth reporting abilities Review Source HG Hernan G. VP of CX Ops Retail Used the software for: 6-12 months ### "Great CX tech partners" March 24, 2019 5.0 The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET. Pros UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences. Cons \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Review Source KO Kim O. VP, Customer Support Used the software for: 1-2 years ### "Best of the best functionality" September 25, 2017 5.0 Pros Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer! Cons Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk. Review Source JS Jullian S. Technical Support Telecommunications Used the software for: 6-12 months ### "Excellent VoIP" April 16, 2019 5.0 I was apprehensive about trying UJET initially because I was accustomed to my old VoIP software. With that being said, UJET is way easier to use. I would recommend this software to any company! Pros The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past Cons I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET Review Source RH Ryan H. T1 Tech Support Telecommunications Used the software for: 6-12 months ### "Great Interface and Easy to Learn." March 29, 2019 5.0 UJET made my job about 1000X easier. I used to have to type in phone numbers whenever I did a transfer and it used to be hard to tell whether the customer was still on the line and how many people were connected at once. UJET has a low learning level so that I don't hear people complaining anymore about how they need help with stuff. Pros I like the simple interface. It has a simple phone app appearance instead of the typical computer program look. I like how its easy to figure out with out tons of training. Cons I don't like how sometimes the phone tab gets stuck and then I have to pull it up with the mouse pointer. Review Source RK Rebecca K. Customer Experience Consumer Goods Used the software for: 2+ years ### "UJET review" March 13, 2020 4.0 Love Ujet! Great service! Pros The ease and efficiency of redaction of private information. Cons Calls drop and you can’t keep the call after establishing connection again. Review Source HF Harry F. Dispatcher Telecommunications Used the software for: Less than 6 months ### "Brilliant App!" February 24, 2020 5.0 Communication is so key in my line of work as I am working in dispatch for a delivery company! on a daily basis for the entirety of my shift I make use of UJET and I am extremely thankful for that as UJET makes the communication go flawless!!. Pros The easy to use functionality, very straight forward and to the point app!. I work in dispatch support and use this app on a daily basis to communicate with drivers, merchant and customers when needed and with the very quick and efficient easy accessibility UJET offers it makes my day run smooth on a daily basis!. Thank you UJET <3 :D Cons Honestly there is nothing at all, that I dislikes about UJET! Job very well done on creating a awesome and very useful application! Review Source DT Dawn T. PLOS Agent Consumer Services Used the software for: 6-12 months ### "User friendly" September 20, 2019 5.0 N/A Pros How user-friendly it is. I am not really tech savvy but I had no issues learning to use this system Cons I use this system all day every day and I have not had any issues with it since we started using it. Review Source DN Danielle N. Customer Experience Associate Consumer Services Used the software for: 6-12 months ### "Reliable and User Friendly!" March 23, 2020 5.0 Overall, very pleased with the service and we’re able to contact our customers with ease. Pros It’s very easy to use, and I rarely ever have a dropped call or customer concerned with our phone call status. It’s very clear and little lagging occurs. Cons I’ve noticed sometimes there is a slight delay between the customer and I but it’s very minute and I’ve not experienced a customer complaint regarding it. Review Source BA Brieana A. Team Lead Consumer Services Used the software for: 1-2 years ### "UJET Review" March 26, 2019 5.0 Pros Ease of integration with Salesforce. When running reports and reviewing calls it makes things alot easier from a supervisor's point of view. Cons Would love to be able to review out bound calls. At this time were not able to Review Source ST Symone T. Community Support Agent Consumer Services Used the software for: 6-12 months ### "UJET Review" September 12, 2019 3.0 Good, very efficient, just wish there was better connectivity. Pros moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings. Cons The calls and chats drop mysteriously. Also would like more time for wrap up between calls. And more time for auto chats to come in once a chat has timed out or ended. Review Source JP Jennifer P. Customer Service Consumer Services Used the software for: 6-12 months ### "SWAG Ujet" March 13, 2020 5.0 When I first started to use it, it was pretty self explanatory. I didn't have any issues with it. It's pretty clear to understand Pros It's easy to use, and it doesn't require a hard install. It's simple to use and doesn't really require any instructions to be given. So easy a toddler can use it. Cons The only thing, would be that it lags a little, but that could just be due to the internet connection. Review Source AD Achaunti D. Customer service agent Consumer Services Used the software for: 6-12 months ### "Ujet is Easy" September 12, 2019 5.0 i use it every day and all day. My job loves this app. also its easy to record and track calls. Pros I like that we are able to use it to the full extent. Also, it is easy to understand and you are able to process more than one call. Gives you the feel of a real cell phone. Cons I don't like when the sound you hang up makes. Also, the loud ringing noise when trying to contact a customer. Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Call Center](https://www.capterra.com/call-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.