# Page 4 | UJET Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is UJET the right Call Center solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164070/UJET/reviews --- UJET 4.6 (140) [View alternatives](https://www.capterra.com/p/164070/UJET/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of UJET ## Showing most helpful reviews Showing 76-100 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Team Lead Food & Beverages Used the software for: 6-12 months ### "U Jet Feedback " September 13, 2019 5.0 Overall UJET is a great phone system for executing calls and running reports; definitely an upgrade from the last system. Pros I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours. Cons I didn't like the fact that you couldn't force logout users. Review Source ES Elisabeth S. cx Food Production Used the software for: 6-12 months ### "Extremely efficient!" March 15, 2020 5.0 Very good experience. I'm able to have more productivity while connecting with customers on more of a personal level. Pros I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more. Cons sometimes the connection is a bit glitchy- but I believe that depends on your internet connection as well. Review Source eV edwin V. Customer Service Agent Consumer Services Used the software for: 6-12 months ### "Customer Service Support Tool a good one" June 29, 2020 5.0 Very satisfies with the quality on the programming done for the software, since some options on similar platforms might be bugged, but UJET shows a really bast amount of resources well organized and user friendly so that there is always a way to trace any type of metric for X type of business, options are always endless. Pros the chats and phone options are very well organized and the transfer arrangement vs the department's visuality is greater, you can access to a daily goal on metrics like CSAT or AHT, very useful for a complete customer service covering the areas like chat, phone, and email. Cons there is very low options for user customization, but there is for system admins. unable to confirm any other features or a local channel for team members. Review Source CW Chantelle W. Customer service representative Computer Networking Used the software for: Less than 6 months ### "Ujet is one of the best easy to use Dialers I have used." July 7, 2020 3.0 Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that. Pros The best feature of UJET is the fact that it already is prepopulated with responses that are tailored for any situation we may encounter. They are non-generic and flows naturally allowing ease of conversation and excellent customer service. Cons Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers. I also hate that whenever I receive another chat the one I was on becomes stuck and It almost switches to the new one. Review Source AG Arjun G. Deputy Manager Information Services Used the software for: 6-12 months ### "Awesome Application" September 15, 2020 5.0 Awesome Pros User friendly app,very easy to use,have all tab Cons NA,all are good and have not noticed any cons Review Source DS David S. Sales Order Manager Consumer Electronics Used the software for: 6-12 months ### "Useful Schedule Tracking" September 18, 2019 5.0 Keeping track of what people are doing and who is available on our teams. Pros It helps my team keep track of what we are working on and know when people are at meals and taking breaks. Cons Sometimes the log out doesn't appear until you minimize the screen. Review Source FI Fabian I. VA 1 Consumer Services Used the software for: 6-12 months ### "It work's for me" June 1, 2019 5.0 At first it is strange, but after a few weeks.. it is easy to use. Pros The user interface is easy to use. The color code when switching to different aux codes is nice to have. Easy to know what aux code you are in. Cons there is no time/clock when you put customer on hold. Something the developer can add. Review Source RR Richard R. Senior Concierge Information Technology and Services Used the software for: 1-2 years ### "UJET Review" June 4, 2019 5.0 Pros The customer support with the product is amazing. Cons I would gladly list any cons however haven't had issues to report! Review Source PM Pablo M. Quality Assurance Specialist Outsourcing/Offshoring Used the software for: 6-12 months ### "UJET for Outsourcing" September 12, 2019 5.0 Great experience so far! It's easy on the eyes. Can't complain! Pros Pretty much how easy it is to manage reports, outbound calls, and metrics. The user interface has a friendly design and works flawlessly throughout the whole website! Cons Certainly, I do not consider any cons of the software. Review Source GQ Gabriela Q. Priority Services Specialist Internet Used the software for: 6-12 months ### "UJET" March 23, 2020 4.0 Overall, the experience has been good. I wish it does not manually change my status to unavailable when it wants to. But overall, I am happy with the way that UJet is working. Pros I liked how easy it is to maneuver and use during calls. Cons It is slow to load and sometimes it puts me in unavailable without notice. Review Source RB Ronil B. Technical Support I Telecommunications Used the software for: 6-12 months ### "Issues" September 13, 2019 3.0 Pros Easy to access details are straight forward Cons there are a lot of issues when you remove the UJET phone from the main page. there are times UJET will go on unavailable, unresponsive and there are times it will disconnect the call even you are using Ethernet connection Review Source sR shasta R. call center Arts and Crafts Used the software for: 1-2 years ### "great job ujet" June 26, 2020 5.0 Pros its easy to use and very detailed in what you are using Cons nothing everything was neatly put together Review Source VR Verified Reviewer GRP Analyst Warehousing Used the software for: Less than 6 months ### "Don't like it" November 13, 2018 2.0 I don't have a good relation with this tool, information is changing constantly and it changes also my projections. Pros Has information real time for monitoring agents productivity Cons Information is messy and most of it is not accurate Review Source SY Sargis Y. Virtual Adviser Consumer Services Used the software for: 6-12 months ### "UJET after 8 Months" March 30, 2019 5.0 I am using UJET in Technical support job. Very convenient way to receive and transfer calls . Pros Very easy to use. More functionality when adding AUX codes and shows your daily stats. Cons Sometimes after software update I have to refresh my page, but it is OK. Review Source JR Jessica R. T1 Order management Telecommunications Used the software for: 6-12 months ### " UJET Capterra Review" March 29, 2019 5.0 Pros It's easy to transfer, you're able to manual type agent name and transfer call to them if they were the one working on a case. Cons Ujet sometimes, when using any aux it will automatic set your time 10 sec over than your original aux in Review Source aiA alexander irwin A. agent Information Services Used the software for: 2+ years ### "best software" March 23, 2020 5.0 Pros fast, easy and so dependable at times when you needed it the most. Cons some latency, sometimes it lags but sometimes not. Review Source NB NICHOLE B. Tier I Order Management Specialist Retail Used the software for: 6-12 months ### "At Nest We Love UJET!!!" March 30, 2019 5.0 IT'S GREAT!!! Pros It is very easy to use, and better than the previous software. Cons Not much, sometimes it is the transferring issue, where the other agent gets the call but never connects. Other than that, it is an overall nice program. Review Source VR Verified Reviewer SME Staffing and Recruiting Used the software for: 6-12 months ### "Ujet Review" March 22, 2019 4.0 So Far So Good. Pros It will show the details of the calls and if you have a managers access you will have full control on the reports Cons You need to download the date per agent if you need to check their status like break, lunch and etc. Review Source ML Marina L. Customer Service Supermarkets Used the software for: 6-12 months ### "The best service to help people" March 23, 2020 5.0 The experience that I have with UJET has been wonderful since it is my job supporting other people with this application. Pros That it is very faster and it is very easy to learn. Cons Sometimes there is a little bit difficult to use when I am in a call. Review Source mA malik A. Proactive live order support agent Consumer Services Used the software for: 6-12 months ### "Ujet" September 12, 2019 4.0 I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so Pros I am able to transfer calls easily to different departments. Cons it may not allow me to make calls if the wifi connection is off Review Source JA Josh A. Customer Service Agent Food & Beverages Used the software for: 6-12 months ### "UJET Review" September 13, 2019 4.0 Pros I like that UJET allows you to call customers back when hung up too early and import calls into zendesk. Cons I wish there were chat options with customers within UJET. Review Source JG Jayson G. TSR Outsourcing/Offshoring Used the software for: 6-12 months ### "UJET ease of use" July 1, 2020 5.0 The overall experience is great. Pros The feature that's most impactful is the way it is easy to use. Cons None. So far I did not see anything that's negative when you use it. Review Source JB Jawayln B. Community support agent Consumer Services Used the software for: 6-12 months ### "UJET review" April 1, 2019 4.0 Pros The UJET system is pretty straight forward and easy to use. Cons Their are occasional system errors when transitioning into different Aux codes Review Source PP Pedro P. Tech Support Agent Information Technology and Services Used the software for: 6-12 months ### "Ujet Rocks!" March 29, 2019 5.0 very good Pros Simple to use and nice interface . I use it every day and it very easy to use Cons I would like to control mic sensitivity levels Review Source FRM Flaviu Raul M. Senior Specialist Consumer Services Used the software for: 6-12 months ### "UJET Review" April 1, 2019 4.0 Pros The Visual Design and the Ease of use UI are awesoem. Cons Its instability can come be very inconvenient when it happens frequently. 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