# Page 5 | UJET Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is UJET the right Call Center solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164070/UJET/reviews --- UJET 4.6 (140) [View alternatives](https://www.capterra.com/p/164070/UJET/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of UJET ## Showing most helpful reviews Showing 101-125 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LY Lisa Y. Tier 3 Community Operations Food & Beverages Used the software for: 6-12 months ### "UJET is a dream " July 12, 2019 4.0 Pros Super simple to use. It opens right up and is ready for ya. Cons Sometimes quality is not perfect, but for the most part, it is. Review Source BB Bradley B. Tier 2 Technical Support Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "A+" March 29, 2019 5.0 Pros The functionality is awesome and its really easy to use Cons The fact I cant see the queue and theres no direct extensions Review Source kS kenneth S. CSR Consumer Services Used the software for: 6-12 months ### "UJET Review" May 5, 2019 4.0 pleasant Pros the software is very user friendly and easy to use Cons the software constantly has connection issues Review Source TS Terri S. Customer Experience Apparel & Fashion Used the software for: 1-2 years ### "Ujet Review" September 12, 2019 4.0 Pros I enjoyed the many functions on how to schedule our day (back up for our time clock) review our call history, functions such as breaks and training. Cons At times the widget for Ujet will turn purple (wrap up) when I am not in wrap up. It doesn't happen as often as it used to. Review Source KC Kasey C. Team Lead Retail Used the software for: Less than 6 months ### "Reporting and monitoring agent performance " May 6, 2019 4.0 My overall experience with UJET is good. I would like UJET to remain online without logging my agents out who handle emails if they are not using UJET during their work schedule. I primarily use UJET as a time keeping system to monitor my agents work time. Pros Ability to create and run detailed reports on my agents' performance. Cons If my agents aren't actively interacting with UJET, it signs them out which affects the accuracy of the reporting. Review Source MKA Merl Kissenger A. Tier 2 Senior Support Information Technology and Services Used the software for: 6-12 months ### "You get what you want in Ujet!" October 1, 2019 4.0 My experiencing is awesome! had a bad time at first, but it's actually easy to use in a long run. Pros Easy to use and understand. User friendly when you get hold to it. Cons search engine. Having hard time searching for the right article under the search feature Review Source LC Lizeth C. Sales Representative Internet Used the software for: Less than 6 months ### "Easy for call tracking!" December 18, 2019 5.0 It has become easier for me to take calls and have daily stats and metrics Pros It is very simple to use and I can easily track the calls that I have made daily - Cons I have not experienced anything bad so far Review Source bD bradley D. scs representativwe Consumer Services Used the software for: Less than 6 months ### "Suggestion" September 9, 2020 5.0 Pros Slim and doesnt use too much computer resources Cons the keypad button is on top of the end button, so there are many times i click to end the call on accident when i only want the keypad Review Source CED Carlos Eugenio D. Asesor Sr Financial Services Used the software for: Less than 6 months ### "Very Good Product" September 9, 2020 5.0 Pros I have close to my clients They have the oportunity to call me Is a very efficent tool to have a register of what you do and the work to do Cons Easy to use Helpfull in my things to do Review Source EB Eva B. Cutomer Support Reprezentative Consumer Services Used the software for: Less than 6 months ### "The most amazing phone system- UJET" April 1, 2019 5.0 It was a good experience. Very rarely the UJET had loading issues. Pros I like its design and that the UJET works perfectly. Also, the fact that I don't have to manually answer the phone, but automatically it will answer the phone for you. What's more, the UJET will announce you before the call starts. Cons Sometimes (very rarely) the UJET has loading issues. Review Source aM amy M. customer service Computer & Network Security Used the software for: 6-12 months ### "be recent " July 7, 2020 4.0 I could say that is a great experience except some times. Pros try to be quickly, it will help you to have better experience. Cons sometimes have issues, when we are receiving conversations. Review Source VR Verified Reviewer Project Manager Internet Used the software for: Less than 6 months ### "UJET knows how to treat their customers " March 22, 2019 5.0 Anytime we have had a question or problem, UJETs team has been amazingly responsive. They work hard to ensure you have the best experience possible. Pros I liked that the software integrates with our existing ticketing platform. Cons They do not have an app for your mac or PC. Just a web browser and integration with certain ticketing platforms. Review Source WW William W. t3 support Consumer Services Used the software for: Less than 6 months ### "UJET is great" March 29, 2019 5.0 Overall, I give it a 9 Pros First time using this software. I must say, im impressed with the UI and the ease of use in learning the software ins and outs. Awesome job! Cons None so far. I love how it congeals with zendesk. Review Source aD alaze D. PLOS Agent Consumer Services Used the software for: Less than 6 months ### "ujet" October 4, 2019 5.0 Pros it makes dialing out easier and quicker and has more features ex. time wrap Cons sometimes it takes a while to start ringing and the customer will answer without my knowledge bc the phone didnt ring on my end Review Source CR Christina R. Customer Serive Agent Consumer Services Used the software for: 6-12 months ### "My Ujet Review " March 13, 2020 5.0 Pros It is easy to use, I like the multiple functions that can be used all at the same time. Cons I rarely have any issues, Only a few times have I see Ujet may have a delay in my request but nothing major. Review Source JPC John Paul C. Technical Support Representative Consumer Electronics Used the software for: Less than 6 months ### "Convenient Navigation" September 24, 2019 4.0 Best experience! Pros Seamless transfer. It's like 2 or 3 clicks away before you reach your preferred department that you want to transfer or conference. Cons Auxes became unresponsive after break or lunch Review Source DG Dennis G. Agent Consumer Services Used the software for: Less than 6 months ### "Good" March 27, 2020 5.0 Pros It's easily to use it doesn't matter if you are an old person or if you cannot use the computer a lot. Cons There's nothing to improve because we have all the necessary tools to use it. Review Source MB Muhammad B. Trainer Education Management Used the software for: Less than 6 months ### "Trainer" June 3, 2019 5.0 Pros I like that the system is very user friendly. The functionality is very self explanatory, and yet sophisticated. Cons The system does not have an embedded training environment. Review Source EV Eduardo V. Phone Support Agent Consumer Services Used the software for: Less than 6 months ### "Ujet Phone experience" September 12, 2019 4.0 Pros Fast, dynamic and intuitive interface. Easy to use Cons The auxes change unexpectedly sometimes, although this is a very rare ocurrance, i have witnessed it more than once. Review Source AS Alivia S. Happy Ambassador Telecommunications Used the software for: 6-12 months ### "UJET for customer communications" March 30, 2019 3.0 Pros It's super user-friendly​ and makes linking connections with customers so easy! Cons It goes down pretty often, but a quick logout and back in usually gets it going again. Review Source DW Dyaundra W. CSR Retail Used the software for: Less than 6 months ### " Easy to use " March 29, 2019 5.0 Pros I like that its user-friendly, with limited training anybody, could use it. Cons I haven't had a bad experience with it yet, hopefully never. So far so good. Review Source JS Jossie S. Virtual Advisor Consumer Electronics Used the software for: Less than 6 months ### "UJET IS GREAT " March 29, 2019 5.0 I use ujet everyday and i would not have it any other way Pros Its very easy to use and comfortable. Very smooth interface Cons The occasional bugs in the system, aux code names Review Source HI Henry I. Community Support Information Technology and Services Used the software for: Less than 6 months ### "Ujet Review" April 2, 2019 5.0 It has been easy to use. Pros It is easy to use and very responsive with several options to choose from. Cons The software is pretty straightforward, no regrets Review Source SA Stephany A. Technical Support Consumer Services Used the software for: Less than 6 months ### "UJET Review" July 1, 2020 5.0 Really great! Call service is exceptional Pros That I can change from several auxes with just one touch. Cons I need to keep putting my email evey time I sign in Review Source MP Marcos P. Google Nest Technical Support Specialist (Dutch) Consumer Services Used the software for: Less than 6 months ### "review" March 30, 2019 4.0 Pros Simple to use, good quality and many features. Cons That you can't internally call a colleague for assistance (without having a Cx on hold). Review Source Similar Products Featured ## Related categories [Telephony](https://www.capterra.com/telephony-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Call Center](https://www.capterra.com/call-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.