# TourSoft Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TourSoft the right Tour Operator solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164090/TourSoft/reviews --- TourSoft 4.6 (9) [View alternatives](https://www.capterra.com/p/164090/TourSoft/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TourSoft Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jack D. Managing Director & Co-Founder Leisure, Travel & Tourism Used the software for: 6-12 months ### "Fantastic value for money, exceptional customer service" August 6, 2018 5.0 The system is relatively new and has so much potential. The team are extremely proactive and try to help as much as possible. It is far superior to manual methods and excellently priced. I recommend this system for anyone looking for a classic itinerary builder with extra features, and for those who are keen to customise their offering (due to how much the team want to help). I would say not to expect to run all CRM function through the system but this is not an issue for those who use a separate programme or have their own database. Pros \- Fantastic backroom staff who help customise the system to your needs - Logical, modern layout that makes sense - Far better value than systems of similar quality on the market Cons \- The CRM functionality could use a bit of work (at least for our needs) to include a better way of storing client data and create unique quote numbers, client profile building, history of spend/calls/correspondence etc. Review Source Response from TourSoft August 8, 2018 Thank you for your kind words and recommendations. We are continuously improving CRM features to cover all areas! TL Terrie L. CEO Hospitality Used the software for: 1-2 years ### "Delivers great itineraries and API connectivity, at a really low price" June 18, 2017 4.0 The Toursoft product was very easy to get up and running, as it is served on an SaaS basis from the supplier's Amazon servers. The recently released renewed front end is also easy to navigate and understand, allowing my staff to quickly come up to speed. While these have been important points, the biggest benefit has been the Toursoft team's responsiveness and willingness to connect their databases to our local GDS suppliers (of which there are many in Japan). This ability to connect new inventory is giving us a massive competitive advantage over other firms, who take months or even years to interconnect with new suppliers. As a result, we're ingesting inventory from Japanese activities, restaurant, and transfers suppliers before anyone else. Pros Summary: I run one of Japan's largest inbound travel portals, www.japantravel.com, and needed to buy a travel agency management software product early last year. I personally contacted over 20 travel software companies around the world and received presentations from each, ranking each on functionality, price, cloud-capability, responsiveness, etc. My priority was a low-cost but highly functional product that I could grow my team into. Out of the 20 products reviewed, 5 came in at less than upfront cost (one of my metrics). I was very surprised to find that Toursoft was not only the cheapest of the five but was also one of the best in terms of ease-of-use and creating attractive itineraries. The team behind this product are located in both India and Japan and they have great work ethic and customer awareness. As a result, we have been able to work with them closely to advance the product and customize it for our local regulations and work processes. Can't recommend them highly enough. \* Easy to learn and use front end \* Completely cloud based and browser-centric - fast and highly compatible with web and mobile devices \* Absurdly cheap per user compared to other solutions \* Connects to major GDS's, with more coming each quarter - they're also willing to build API connections for your local suppliers \* Highly responsive support team - polite, same-day response Cons \* Still developing their back end - so it's a work in progress for travel agency deeper functions \* You'll need to contract some API work for local GDS suppliers - luckily they are cheaper than their competitors in this department \* Committed to Open Platforms, so this is not the solution for you if you are Microsoft centric Review Source Response from TourSoft June 19, 2017 Thank you for the feedback Terrie. It means so much to us. DOL Daniel Oscar L. Company owner Wholesale Used the software for: I used a free trial ### "Good value for money, particularly the Fremium product, if you are only looking to create itinerarie" January 16, 2023 3.0 I think it is a great option for a small budget or no budget at all if one suscribes to the Fremium option which is completely free. Pros For a small price one can have an itinerary builder that presents nice documents for customers. Cons Honestly I think it lacks some features that are more or less common in other itinerary builders, such as flight status follow up, integration with online points of interest information online, perhaps an image database. I am not an expert however and these features might be there and I did not realize. Review Source SSAK Saniru Suganda Amarananda K. Founder Leisure, Travel & Tourism Used the software for: I used a free trial ### "Travel My Ceylon" February 6, 2023 4.0 I am happy to use the software for the business in the long run. and I am impressed with the customer care and looking forward to receiving more updated versions and more options. Pros Easy to operate all the key elements, The prices are reasonable online access user-friendly and easy to customize for personal preferences, Cons Need to integrate PDF option for itineraries and more formats for templates Reason for choosing TourSoft user-friendly and easy to customize for personal preferences, Review Source Pramod S. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "Travel Software" August 6, 2018 5.0 Pros Its very customized friendly and very easy to understand Travel Software and CRM. Cons Nothing much. most of the requirements are taken care of. Review Source Response from TourSoft August 8, 2018 Dear Sir, Thank you for the review. Get in touch with us for any queries or customization. LV Loun V. director Leisure, Travel & Tourism Used the software for: I used a free trial ### "Recomment for all tourist " January 25, 2023 5.0 Pros easy to communicate and fast respond with full detail Cons should make more promote to all market in the world to know more about toursoft Review Source AD Amith D. Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Tools are awesome " January 7, 2023 5.0 Pros easier and faster for creating the itineraries Cons for me, there is nothing to say about this topic Review Source Don T. Director Of Marketing And Business Development Used the software for: 6-12 months ### "The product is very simplistic, yet thorough in its application. I would recommend it to any company" October 24, 2017 5.0 Pros The versatility and ease with which it integrates into our website and how our clients can easily use it to plan their vacations and itineraries. Review Source Response from TourSoft October 25, 2017 Thank you Don, We really appreciate your feedback. TourSoft Team. SJ Sameer J. Proprietor Leisure, Travel & Tourism Used the software for: 6-12 months ### "Simple and Easy" August 6, 2018 5.0 Very professional and prompt. Team is good and try their best to sort out any issues or trouble at the earliest. Pros Reliability and Ease of use... a short 4 hour training session from the team and you are good to go to use this like you built it! :) Cons still trying to find that but for now everything seems good. Review Source Response from TourSoft August 8, 2018 Hi Sameer, Thank you for the review. Please get in touch with us for any queries or customization. Similar Products Featured ## Related categories [Tour Operator](https://www.capterra.com/tour-operator-software/)