# Janitorial Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Janitorial Manager the right Janitorial solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164100/Janitorial-Manager/reviews --- Janitorial Manager 4.6 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Reviews of Janitorial Manager Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews DM Dawn M ControllerConsumer Services, 51 - 200 employeesUsed the software for: 1-2 years. “I feel heard and they work hard to find solutions and drive development within their organization to make JM better for everyone.“ December 18, 2025 DB Dave B OwnerFacilities Services, 11 - 50 employeesUsed the software for: More than 2 years. “The main customer page is lacking.“ December 3, 2025 RM Raul M Program managerConstruction, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “From the very first day I purchased the software, \[sensitive content hidden\] has been right there with me, helping me get everything set up. Whenever I have questions, I reach out to her, and she always has the answers.“ December 3, 2025 JC Justin C Human ResourcesFacilities Services, 51 - 200 employeesUsed the software for: 6-12 months. “Without her, things would be pretty difficult to navigate.“ April 11, 2025 GC Gianluca C OwnerFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “Some technical glitches at times but customer support is very quick to look into it and resolve any issues as soon as possible.“ December 10, 2025 JS John S Sr Operations-Inventory ManagerFacilities Services, 201 - 500 employeesUsed the software for: 6-12 months. “Inventory mapping is tedious and time consuming.“ May 31, 2024 EB Elton B OwnerFacilities Services, 2 - 10 employeesUsed the software for: 1-2 years. “I like the Geo Fence clocking in and out mostly.“ December 31, 2025 JS John S Sr Operations-Inventory ManagerFacilities Services, 201 - 500 employeesUsed the software for: 6-12 months. “I paid a lot for onboarding that turned out to be more coaching than doing.“ May 31, 2024 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Content Creator Internet Used the software for: Less than 6 months ### "Pretty good." September 23, 2018 5.0 Pros This is great for when you have a work force that moves from client to client a lot and want something that's stupid simple to use. Cons I was a little disappointed that it doesn't include payroll management or billing and invoicing. Review Source Response from Double A Solutions December 14, 2018 Thanks for the review! We do have features such as timekeeping and reporting now with JM. Feel free to reach out to your account manager! We would love discuss these features with you! KM Kendrick M. CEO Hospital & Health Care Used the software for: 6-12 months ### "Jm connect" March 28, 2025 5.0 Pros It’s everything a cleaning business need to fully operate Cons I wish the app is a little more responsive. it glitches when you’re trying to scroll through location messages Switched from [TimeStation](https://www.capterra.com/p/209930/TimeStation/) Always looking for something new in the market Review Source Response from Double A Solutions April 1, 2025 Thanks for your review, Kendrick! JK Jonathan K. EVP Real Estate Used the software for: 1-2 years ### "Failed System " September 26, 2024 1.0 Pretty awful. While some of the team responsive we had 3 different manages deal with our account in one year. Pros No pros at all. The system was awful and frustrating to use. Cons The system didn’t work well and we were given excuses all the time. The inspection portal never worked properly and the integration was terrible. I do not recommend spending money on this service. Review Source Response from Double A Solutions October 1, 2024 Hi Jonathan, Thank you for your feedback, we'd like to further understand your experience. Contact our support team by emailing us at support@janitorialmanager.com. Thank you! CW Carolyn W. Office Manager Environmental Services Used the software for: Less than 6 months ### "Janitorial Manager review" March 27, 2025 5.0 \[sensitive content hidden\] was so instrumental in our learning the JM system. She answered all my questions quickly and professionally! She made the learning experience pleasurable! Pros Very user-friendly! All directions are clear and accurate! Cons Nothing! I have seen nothing that is a problem yet! When creating an account, we should be able to see the password when we set it up instead of putting it in the notes section. It should appear to the creator. Switched from [Clean Smarts](https://www.capterra.com/p/199981/Clean-Smarts/) Customer support did not resond in a timely manner. Review Source Response from Double A Solutions March 28, 2025 Thank you for your review, Carolyn! JE Justin E. President Facilities Services Used the software for: 2+ years ### "JM does it all!" November 25, 2025 5.0 Onboarding was easy and we were up and running quickly. Support has been helpful to answer any questions and set us up with training. Overall, if you are looking for a solution that helps you schedule, budget, communicate with your staff and customers, this is it! Pros I was looking for a product that would help manage our janitorial company with scheduling, budgeting, and communication. JM does it all. Their phone app is great too! Cons Over the years JM has made significant updates and new features for their application. I can't think of any Cons of the software. Review Source Response from Double A Solutions December 1, 2025 Thank you for your review, Justin! JD Jessica D. Health and Safety Coordinator Consumer Services Used the software for: 6-12 months ### "JM the best" December 5, 2025 4.0 My overall experience with has been positive, I'm appreciative of the support i get from \[sensitive content hidden\] with any questions. Pros What I like the most about is the monthly Quality inspections I've been able to create to our company's needs and delegate them to supervisors/management. Cons What I like the least about is sometimes hearing from employees they they have issues clocking in/out. Review Source Response from Double A Solutions December 8, 2025 Thanks for your review, Jessica! AR Andy R. COO Consumer Services Used the software for: 1-2 years ### "Simply great!!" November 25, 2025 5.0 has been great, we use it everyday and it actually makes our job 100 times easier. Pros is great just the way it works and all the features. it helps us with our daily operations. the customer support is amazing Cons at times will require a lot of steps to some features, however we manage and it all works out Review Source Response from Double A Solutions December 3, 2025 Thanks for your review, Andy! GH Guy H. Sales Manager Facilities Services Used the software for: 2+ years ### "Janitorial Manager - Solid Choice for Janny Software" August 26, 2025 5.0 Solid product, the best thing is the customer support is amazing....best customer support for software I have experienced. Pros First of all, it captures the nuances of the commercial cleaning world....it's a powerful system...once you've learned it....and developed some "muscle memory" it's fairly easy to use. It does a lot... Cons Learning the patterns of inputing the data is a little challenging at first, but their team is with you every step of the way. Once you learn, it's like riding a bike. Review Source Response from Double A Solutions September 15, 2025 Thanks for your review, Guy! ZB Zachary B. President Hospitality Used the software for: 6-12 months ### "Dustbusters " December 3, 2025 5.0 \[sensitive content hidden\] is great to work with Pros \[sensitive content hidden\] has been great. The QR codes have really changed the game for us. We used to get small complaints with no validation now we get them in real time is great Cons No cons to really enjoy it and look forward to continue the partnership with JM thanks Review Source Response from Double A Solutions December 5, 2025 Thanks for your review, Zachary! SB Stacey B. Franchise owner Facilities Services Used the software for: 1-2 years ### "Using Janitorial Manager " December 16, 2025 5.0 We love using and will continue to use it. Customer service with \[sensitive content hidden\] has been wonderful. Pros We use it to keep track of our employees clocking in and clocking out which helps us make sure our buildings are covered. As well as helps us with payroll Cons Occasionally glitches when trying to clock in at locations. But usually can reboot and works. No real problems. Review Source Response from Double A Solutions December 23, 2025 Thanks for your review, Stacey! BM Brittany M. Housekeeping Building Materials Used the software for: Less than 6 months ### "Jani King JM connect reviews " April 24, 2025 5.0 \[sensitive content hidden\] has made this an easiest experience. I have enjoyed learning about the system and providing what I learned with employees. This system has truly saved our business on so many levels. Pros I liked that it provided an effective way for employees to clock in and out. Cons So far I have no cons for jm connect. Everything I have used so far has helped the business in some way. Review Source Response from Double A Solutions April 25, 2025 Thanks for your review, Brittany! KC Karen C. Payroll Manager Facilities Services Used the software for: 2+ years ### "JM for Contract Cleaning" July 7, 2024 5.0 The customer support from our account manager is excellent. Response is quick and resolution of issues is always prompt Pros The ability to keep all timecard data in a central point Cons As it is a live system, it can be slow at times in updating schedules, amending timecards. Review Source Response from Double A Solutions July 8, 2024 Thank you for your review, Karen! SK Shannon K. Operations Manager Hospitality Used the software for: 6-12 months ### "Love this" February 2, 2022 5.0 I absolutely love this software. And the customer service reps are wonderful. Pros There is NO QUESTION that customer service can not answer. Cons It does have gliches that need work for employees clocking in and out. Reason for choosing Janitorial Manager Easiest to navigate. Review Source Response from Double A Solutions February 24, 2022 Thank you for your review, Shannon! I know the team appreciates the feedback. RM ROBERTO M. General Manager Facilities Services Used the software for: 6-12 months ### "Experience with Janitorial Manager " January 28, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] has been a wonderful help getting the program implemented. She is open to ideas and has been able to make changes in areas with the IT department on reports and functions. We are currently working on some additional functions which I know \[SENSITIVE CONTENT HIDDEN\] will get completed not just for us but also for other service companies. Pros For payroll purposes mainly. As we continue to move forward the program is one program for all in the service industry Cons We need to focus on the payroll - for sub Contracting - where we complete 1 entry for the payroll period. Review Source Response from Double A Solutions February 1, 2021 Thanks for the review, Roberto! We appreciate hearing great feedback about our team and product. BH Brittany H. CEO Facilities Services Used the software for: 6-12 months ### "Updated app is everything we needed and then some!" September 28, 2020 5.0 's customer service is the best around! It's truly why we held on during the beta phase and different upgrades and I'm so glad we did as all the bugs have been resolved and this app is everything we have wanted and needed as a janitorial tool. Pros I love that it captured everything we had been doing on an excel template in a fast, user friendly app allowing us to maximize productivity and track efficacy. Allows for multiple users and customers to be added thereby growing with our business. Cons The web version requires a little more time and attention and not as user friendly as the app. When you email the reports, the photos do not align with the comments as it does on the app. Review Source Response from Double A Solutions October 13, 2020 Thanks for the review, Brittney! We really enjoy hearing how JM is helping you grow your business. NH Nicky H. Owner Events Services Used the software for: Less than 6 months ### "Great management service and customer support!!!" January 29, 2020 5.0 Accommodating and great customer support!!! Both of the reps that I worked with were very professional and knowledgeable! They went out of their way to help when needed, even after hours! Above and beyond customer support!!! Pros The geo-tracking and clocking options are great! The payroll reports are very easy to pull and save. Cons Sometimes glichy and or difficult to maneuver. Review Source Response from Double A Solutions February 3, 2020 Thanks for the review Nicky! We really appreciate hearing your feedback. NH Nakia H. Business Owner Facilities Services Used the software for: Less than 6 months ### "NSA Cleaning Services LLC" May 17, 2021 5.0 It has been a really good experience Pros It is easy to train my employees to utilize the software. Cons Nothing at all Reason for choosing Janitorial Manager I heard good things about the software Review Source Response from Double A Solutions May 20, 2021 Thank you for the review, Nakia! We appreciate hearing your feedback. EB Elton B. Owner Facilities Services Used the software for: 1-2 years ### "Use the system daily " December 31, 2025 5.0 I have used all functions of . Even the inventory to help me maintain supplies and make sure I am not exceeding my budget. Pros I like the Geo Fence clocking in and out mostly. It appears if no one has clocked into the shift to make sure you have coverage . Cons I would like a reminder that shows when employees have days off. After the days have been approved a reminder would be great. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Janitorial Manager The alternative products had to many added cost. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I switched because was more affordable. Review Source Response from Double A Solutions January 9, 2026 Thanks for your review, Elton! DM Dawn M. Controller Consumer Services Used the software for: 1-2 years ### "Love my JM Team" December 18, 2025 5.0 The JM team is great to work with. They have become part of our organization with their colaboration. I feel heard and they work hard to find solutions and drive development within their organization to make JM better for everyone. Pros I love gaining the ability to manage to a real number not just what is reported by employees. JM has given us the ability to gain efficiency and streamline operations. Cons There really is not a lot I can say here that is actually a JM issue. I would say the inability to do a custom report to gather data that is obscure on the fly would be the thing that causes me the most angst. Review Source Response from Double A Solutions December 23, 2025 Thanks for your review, Dawn! SL Sandy L. Custodial Program Coordinator Higher Education Used the software for: 1-2 years ### "Janitorial Manager review" December 22, 2025 5.0 My experience has been great especially comparing them to our previous vendor. Niki has been great to work with and always willing to help or make suggestions! Pros has fantastic customer support. When I have a question there is always an article to help. If the article doesn't help, I can always ask a question. They respond very quickly. Cons The process of getting all of the data in to make it work is time intensive but I think the overall product is worth the time and effort. Switched from [WebTMA](https://www.capterra.com/p/15155/TMA/) Very poor customer support; did not meet our needs for reporting Review Source Response from Double A Solutions December 30, 2025 Thanks for your review, Sandy! MR Michael R. Owner Business Supplies and Equipment Used the software for: 2+ years ### "Thoughts on Janitorial Manager" December 3, 2025 4.0 It is positive. This is entirely due to having my account rep assisting me with all areas of operation. It can be overwhelming trying to navigate on my own, but with \[sensitive content hidden\] help (and knowledge) it ends up being simpler than I thought it would be. Pros Access to customer support, technical support and my account manager, \[sensitive content hidden\]. Always reach them when calling and when there is a follow up, they get back to me. So glad I am not relinquished to an AIBot or voice mail or email when I have questions needing resolved. Cons Learning curve is significant. The software can do a lot and is highly configurable, as a result, it is overwhelming without close assistance. Alternatives considered [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reason for choosing Janitorial Manager Bar code scanning, reporting and thoughtful programming features such as having different pay scales per job, etc. Review Source Response from Double A Solutions December 5, 2025 Thanks for your review, Michael! GC Gianluca C. Owner Facilities Services Used the software for: 1-2 years ### "Indispensable software for the Janitorial Industry" December 10, 2025 4.0 Overall my experience has been very good. Some technical glitches at times but customer support is very quick to look into it and resolve any issues as soon as possible. My account manager \[sensitive content hidden\] has been great in walking me through the entire set up. Pros I like that i can do the schedule, checklists, inventory control and track and monitor equipment. The QR codes are great for managing quality checks. Cons The scheduling section could be more user friendly. I would love to be able to adjust the schedule and review the posted schedule on the same screen. Alternatives considered [CleanGuru](https://www.capterra.com/p/175089/CleanBid/) Reason for choosing Janitorial Manager Better features and a better customer support team Switched from [OrangeQC](https://www.capterra.com/p/100111/OrangeQC/) offered more features in one program Review Source Response from Double A Solutions December 12, 2025 Thanks for your review, Gianluca! RM Raul M. Program manager Construction Used the software for: 2+ years ### "Highly Recommend!" December 3, 2025 5.0 I would definitely recommend this to anyone wanting to make their janitorial services more efficient and easier! Pros 1) What I really love about this experience is the fantastic customer service! From the very first day I purchased the software, \[sensitive content hidden\] has been right there with me, helping me get everything set up. Whenever I have questions, I reach out to her, and she always has the answers. She’s super knowledgeable about the system and incredibly helpful. It truly makes the whole process so much easier! 2) We can monitor the areas to ensure they're being serviced within the software and the ability to share reports with the customer as needed or requested. 3) Customers can provide feedback or make requests, enabling us to respond promptly. Cons It takes a little time to get the hang of navigating the software at first, but honestly, it's all been worth it! No regrets at all! Review Source Response from Double A Solutions December 4, 2025 Thank you for your review, Raul! DB Dave B. Owner Facilities Services Used the software for: 2+ years ### "A solid platform that keeps getting better!" December 3, 2025 5.0 Our experience is all positive. JM is responsive to our enhancement requests and actively seeks to make improvements to the system. We’ve been with them for years and have no plans to make a change. Pros We like that it has two sides to it, a customer side and an employee side. It allows us to keep track of everything customer as well as everything employee. Cons The main customer page is lacking. It could be so much better designed. It doesn't include any tracking of the cleaning schedule or any changes to that schedule over tome. Switched from [Swept](https://www.capterra.com/p/148615/Swept/) They were lacking in features and were expensive Review Source Response from Double A Solutions December 4, 2025 Thanks for your review, Dave! VR Verified Reviewer Professional Cleaning Company Facilities Services Used the software for: 6-12 months ### "Janitorial Manager is a superior offering." December 2, 2025 5.0 The application is a superior software offering. The support is truly exceptional. The learning curve is adjustable and can be paused if needed. Pros The application is both intuitive and thorough. There are a variety of functions that support the diverse requirements of a professional cleaning company. Cons Nothing. The functions that we needed are readily available and easily accessed. There are no aspects that I would describe as least liked. Alternatives considered [CleanGuru](https://www.capterra.com/p/175089/CleanBid/) Reason for choosing Janitorial Manager Functionality and Intuitive approach to use and maintenance. Review Source Response from Double A Solutions December 8, 2025 Thanks for your review! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.