# Page 2 | Janitorial Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Janitorial Manager the right Janitorial solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164100/Janitorial-Manager/reviews --- Janitorial Manager 4.6 (51) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 8th, 2026 # Page 2 - Reviews of Janitorial Manager ## Showing most helpful reviews Showing 26-50 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Kathy R. Vice President Environmental Services Used the software for: 2+ years ### "Janitorial Manager is awesome " January 28, 2025 5.0 All personnel are highly knowledgeable all aspects of the JM, and if do not know something, they will find out. Pros They have best customer service personnel. We utilized their services on multiple occasions, and they have consistently gone above and beyond to resolve any issues or concerns we have had. Cons We have no concerns regarding JM; they are exceptional Switched from [MITC Cloud](https://www.capterra.com/p/139408/MITC-Cloud/) JM has a significantly greater range of, including timekeeping, all within the program. Review Source Response from Double A Solutions January 29, 2025 Thank you for your feedback, Kathy! We enjoy working with you! LG Lina G. Director of Operations Facilities Services Used the software for: 2+ years ### "JM< Software mi mejor Herramienta en mi Negocio" March 31, 2025 5.0 Mi experiencia ha sido muy buena y recomendada, Pros Lo Mejor de Janitoiral es poder tener todo mi Staff y Clientes en el , poder ver Resumen del uso del IVR, y todas las herramientas que tiene para el funcionamiento de mi empresa, Tambienel servicio personalizado que recibo es atiempo y muy util. Se adapta a nuestras necesidades. Cons Hemos tenido problemas, cuando se actualiza el software, y debemos adaptarnos a los cambios, pero siempre tenemos la mejora asesoria, Review Source Response from Double A Solutions April 1, 2025 Thanks for your review, Lina! JC Justin C. Human Resources Facilities Services Used the software for: 6-12 months ### "Customer Service for the win" April 11, 2025 3.0 The software itself seems a little outdated, overwhelming, and slow at times, but it gets done for us what it needs to and helps us get the data we need to make decisions. Our account manager \[sensitive content hidden\] is fantastic though. Without her, things would be pretty difficult to navigate. Pros The Customer Service Help and Friendliness. Cons The UI, the amount of options, and how long some things take to load. Alternatives considered [Swept](https://www.capterra.com/p/148615/Swept/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Janitorial Manager It fit our specific needs of our commercial cleaning department better. Review Source Response from Double A Solutions April 16, 2025 Thanks for your review, Justin! KV Kris V. Office Manager Facilities Services Used the software for: Less than 6 months ### "Thank you, \[sensitive content hidden\]" April 11, 2025 4.0 My experience with JM has been excellent, largely due to my account manager, \[sensitive content hidden\]'s, patience and understanding of how I retain information. He has been incredibly helpful and accommodating throughout the process. Pros Specifically regarding the platform, the real-time translation messaging system. Cons There are some limitations with certain aspects of the platform. For example, I love the messaging system, but it’s only efficient if you have your phone with you at all times. The web platform lacks a user-friendly dashboard and does not notify you of incoming messages, which isn’t a built-in feature. However, my account manager has been helpful in finding alternative solutions. I just wish it were easier and didn’t require navigating through the platform for workarounds. Review Source TB Thomas B. Payroll Adminstrator Facilities Services Used the software for: 1-2 years ### "Excellent Customer Service!" March 27, 2025 4.0 Very rarely is the system not functioning properly. The support and training options are top notch. The service is the best thing about JM! Pros Service and reliability - the customer service is ALWAYS friendly/helpful and the software is not glitchy. Cons Lack of ability to perform certain functions within different reports. For example, I can approve an entire range of flagged (pending) punches in the clock-in/clock-out report, but not in the employee timecards. Review Source Response from Double A Solutions March 28, 2025 Thank you for your review, Thomas! CW Carolyn W. Office Manager Environmental Services Used the software for: Less than 6 months ### "Janitorial Manager review" March 27, 2025 5.0 \[sensitive content hidden\] was so instrumental in our learning the JM system. She answered all my questions quickly and professionally! She made the learning experience pleasurable! Pros Very user-friendly! All directions are clear and accurate! Cons Nothing! I have seen nothing that is a problem yet! When creating an account, we should be able to see the password when we set it up instead of putting it in the notes section. It should appear to the creator. Switched from [Clean Smarts](https://www.capterra.com/p/199981/Clean-Smarts/) Customer support did not resond in a timely manner. Review Source Response from Double A Solutions March 28, 2025 Thank you for your review, Carolyn! DS Dante S. Customer Service and Implementation Manager Facilities Services Used the software for: Less than 6 months ### "Fantastic customer service and incredible accuracy." April 2, 2025 5.0 My overall experience with JM has been great. The customer service has been incredible- and I have successfully integrated it to my company. Pros What I like most about JM is how user friendly it is and its accurate tracking ability. Cons It was glitchy in some areas. When adding different pay rates to employees, or updating schedules the system would run into some trouble. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Inability for employees to clock in outside of zone. Review Source Response from Double A Solutions April 3, 2025 Thanks for your review, Dante! AG Alfredo G. Owner Staffing and Recruiting Used the software for: 6-12 months ### "Owner of Office Pride Henderson Las Vegas" April 1, 2025 5.0 Its been great to use from the website to the app Pros The operations have been excellent, its a very useful tool Cons No cons about the product, Its been a very useful tool Review Source Response from Double A Solutions April 3, 2025 Thanks for your review, Alfredo! LA Laura A. Office Manager Facilities Services Used the software for: Less than 6 months ### "We like the Janitorial Manager App" April 11, 2025 5.0 This is a nice app to have all aspects of the business in one place. It's a good idea to have the porters accountable for their work schedule. Pros All the information is organized to input and access easily. Cons Learning all the details to input information. \[sensitive content hidden\] has been readily available to teach. We can ask questions if we run into any obstacles. Review Source Response from Double A Solutions April 14, 2025 Thank you for your review, Laura! BM Brittany M. Housekeeping Building Materials Used the software for: Less than 6 months ### "Jani King JM connect reviews " April 24, 2025 5.0 \[sensitive content hidden\] has made this an easiest experience. I have enjoyed learning about the system and providing what I learned with employees. This system has truly saved our business on so many levels. Pros I liked that it provided an effective way for employees to clock in and out. Cons So far I have no cons for jm connect. Everything I have used so far has helped the business in some way. Review Source Response from Double A Solutions April 25, 2025 Thanks for your review, Brittany! LL LaKeithia L. Owner Environmental Services Used the software for: 6-12 months ### "Ease of Use" June 13, 2025 4.0 Easy to learn and simply, great support, good for managing hours, geo fencing not bad for minor tracking Pros Ease of scheduling - the Recurring function is very good and like how you can draft it then post at a later time Cons Most function you have to apply to all employees vs being more customizable The Checklist functions not really enforceable Review Source Response from Double A Solutions September 15, 2025 Thanks for your review, LaKeithia! GG Gustavo G. Manager Facilities Services Used the software for: 6-12 months ### "JM experience " March 31, 2025 5.0 Always great customer service live and use friendly Pros flexible and customized, works well everywhere Cons All works well. nothing I can recall that I don't like Review Source Response from Double A Solutions April 1, 2025 Thanks for your review, Gustavo! TJ Tyler J. General Manager Facilities Services Used the software for: 1-2 years ### "JM - Review (ACC)" September 3, 2024 3.0 Overall, we like JM and find it to be a member of the team. It needs some updates to make it the powerhouse it can be. Pros Employee onboarding QR codes All-in-one Cons The bidding software Program is not user friendly, needs a cleaner "non-programmer" UI Switched from [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Better features, QR code quality assurance program Review Source Response from Double A Solutions September 6, 2024 Thank you for your review, Tyler! We're happy to hear that you like JM overall and our customer support. JS John S. Sr Operations-Inventory Manager Facilities Services Used the software for: 6-12 months ### "Overall Positive" May 31, 2024 4.0 Pros I like the ability to track multiple crews, locations, tasks across multiple locations all on one dashboard. Cons The entire supply portion is garbage. It creates multiple request for the same vendor despite being in the same request. It is not user friendly and does not flow well. Inventory mapping is tedious and time consuming. The onboarding was not as sold. I paid a lot for onboarding that turned out to be more coaching than doing. Alternatives considered [Sortly](https://www.capterra.com/p/169199/Sortly-Pro/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Switched from [inFlow Inventory](https://www.capterra.com/p/78431/inFlow-Inventory/) Reconciliation and inventory tracking was useless in InFlow Review Source Response from Double A Solutions June 6, 2024 Thank you for the review, John! We appreciate hearing your feedback. AS Amy S. Owner/President Facilities Services Used the software for: 1-2 years ### "Great additional to our company!" March 4, 2021 5.0 The timekeeping feature within JM has quickly become the most valuable tool for our company. It makes our payroll process a lot quicker, more efficient and with much fewer errors. The dedication of the JM team and especially our Account Manager, \[SENSITIVE CONTENT HIDDEN\], has no doubt made the rollout of JM to our employees a complete success. We are now starting to use other features within the program, like Inspections, and are confident this will continue to improve our company overall, by streamlining our managers' inspections & reporting. Pros JM has been a great addition to our company! We started out using JM for the timekeeping feature. This aspect was fairly easy to set up and is extremely easy for our employees to use. The customer support team is great and the constant updates and emails with tips, links and other troubleshooting info is invaluable. This also shows us that JM is constantly improving its technology, which makes it even more appealing. There are many other features within JM that we have yet to implement, but we know each feature will only help our company grow and become more organized. Cons I am not a tech savvy person, so some of the processes to set up different tools within the program can be a challenge. I imagine it is much easier for people who are more advanced with technology than myself. Having said that, our Account Manager, \[SENSITIVE CONTENT HIDDEN\], is an excellent teacher who shows patience with us during any training sessions we have. She is filled with tons of information about JM and is always available when I need her assistance, so it makes JM a lot less challenging. Alternatives considered [Swept](https://www.capterra.com/p/148615/Swept/)[Jobber](https://www.capterra.com/p/127994/Jobber/)[CleanGuru](https://www.capterra.com/p/175089/CleanBid/) Reason for choosing Janitorial Manager We chose JM because it is specifically designed for Janitorial Services and companies within the cleaning industry. Review Source Response from Double A Solutions May 20, 2021 Thank you for the review, Amy! We appreciate hearing your feedback on our software and how it is helping your cleaning company! RR Rashaii R. Founder Consumer Services Used the software for: 6-12 months ### "Very Good Software" February 8, 2021 5.0 I changed to Janitorial Manager because I was looking for software that allowed my workers to clock in and out and keep track of supplies without using many different software. This one suite has it all. My employees can request supplies, clock in/out, take pictures, and ask questions all from the same place. I can do evaluations, look at how much money in profit I am bringing in, AND reconcile reports all from one suite. This thing does it all, and I am seriously wondering how I got along without it. The price is cost-effective, and it doesn't break the bank. They have dedicated people who answer all questions and fix all issues, no matter how big or small. I seriously LOVE this software, and I am totally recommending it to all my colleagues in the cleaning industry. Pros This software is super easy to use. At first, it may seem a bit overwhelming, but there are people in their customer service who are dedicated to helping. They answer all questions you have, no matter how big or how small. The software is fully customizable; you can get however granular you want to. The software is super accurate, and the more info you put into there, the better it is! I would totally recommend this software to all my cleaning company owners because it is beneficial. Cons I would like to see the supply and inventories added into the software and profit and loss pages on the dashboard versus separate reports and separate entities. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) I needed something that does everything all from one space versus several different apps that are hard to keep up with. Review Source Response from Double A Solutions February 22, 2021 Thank you for your review, Rashaii! We really appreciate it. AA Andrea A. CEO Financial Services Used the software for: Less than 6 months ### "Great Concept But Needs Work" September 25, 2020 3.0 When I first got in contact with a customer rep I was so excited by the features available, but once we rolled it out to our employees and started to use it we had a lot of issues. At first customer service and our rep was amazing, but once we started to have multiple issues the customer service began to decline, where we don't hear back from them for 2-3 days. Overall I think with a little tweaking and user friendly updates the app would be great, but as of now our company is looking for other alternatives to help us manage in a more efficient way unless we can get what we need to run our business. Pros \- great concept - has exactly what you need for a facilities business - customer portal - employee tracking - group messaging - overall great concept and IDEA Cons \- needs a lot of user testing to get to the level of functionality needed - some of the settings are off and can't be used because you can pick and chose the level of access only employee & manager - managers can see all locations not just their location - app freezes and the updates aren't automatic needs to be deleted and downloaded again - trouble clocking in - setting can be a little confusing - web browser is slow - customer portal isn't available on app only messaging - employee messaging is off Reason for choosing Janitorial Manager Affordability, features , customer service at the time Review Source Response from Double A Solutions October 12, 2020 Thanks for your honest review, Andrea. We constantly are not only adding additional functionality to the system but also updating/improving the system to be more user friendly and fast. This feedback is valuable and motivating for the team to help serve our customers better! ZM Zaria M. Vice President Facilities Services Used the software for: 1-2 years ### "JM Connect Review" October 5, 2022 5.0 Pros I like the features such as mobile access, time keeping, QA inspections. Very easy to use, best switch I could’ve made! Cons Some glitches occur, if those get worked out, this software would be even better! Review Source MT Mike T. Owner Facilities Services Used the software for: 1-2 years ### "Great software, great servicd" October 14, 2020 5.0 I really can't praise them enough. \[SENSITIVE CONTENT HIDDEN\] and the rest of the JM team have been fabulous to work with. Every time I have a question they are quick to respond and always have the right answers. Pros The software has many features to help your business become more efficient and professional. Cons The learning curve can be a bit challenging but the trainers are very helpful and make a 110% effort to assist you thru the process Review Source Response from Double A Solutions October 21, 2020 Thanks for the review, Mike. The team appreciates hearing how JM has helped your business be more efficient and professional! cB charlotte B. Inventory Specialist Warehousing Used the software for: 6-12 months ### "The Best!!!! " April 3, 2019 5.0 I love working with Janitorial Manager!! I love the fact that, they work hard to make this site run effectively!! Constantly striving for ways of improving!! Pros I like the fact that, I can enter in the Supply Order Forms , and all my information sections are covered. who's making the delivery- what's supplies will be delivered to the site- where the supplies will be delivered to. Also Work Orders- makes it so easy to keep records of all work performed. This is a very excellent way of keeping records for any task!!! Cons I cant say. Everything that I need the site to do, it does!! Review Source Response from Double A Solutions April 5, 2019 Thanks for your review Charlotte! We love that you are enjoying JM. JH Joel H. General Manager Consumer Services Used the software for: 6-12 months ### "Easy To Implement and Use" February 10, 2021 5.0 Pros The ease of use has been particularly beneficial. Our employees have been able to download the app and begin use on the first day. Cons We would like to see a more user-friendly bid / proposal generator. We hoped that we could use JM from start to finish with our clients, but have had to stay with Clean Guru for creating the bids and proposals that we present to customers. Review Source Response from Double A Solutions February 12, 2021 Thanks for the feedback, Joel. Our development team is constantly working to make our applications better. We will relay that message to the team. DH Daniel H. Supervisor Import and Export Used the software for: 1-2 years ### "Easier and Faster" December 5, 2019 5.0 Easier for the employees to reach the goal to get the place clean. Pros It helps get the employees the schedule to clean which area in the building that they need to clean for the day. Cons None and also it’s difficult to get the supervisor to ask the employees to choose what place to clean for the day. Review Source Response from Double A Solutions December 6, 2019 Thanks for the review Daniel! KK Karl K. QC Manager Hospital & Health Care Used the software for: 6-12 months ### "VERY PLEASED " April 11, 2019 5.0 Pleased Pros My Janitorial rep. \[SENSITIVE CONTENT HIDDEN\] she's the best. Cons Some aspects of the navigation are timely. Review Source Response from Double A Solutions April 15, 2019 Thank you for your review Karl! We appreciate you taking the time to give us your feedback. Look forward to continuing to serve you as a client of Janitorial Manager! ME Mark E. owner Facilities Services Used the software for: 6-12 months ### "Office Pride" April 22, 2019 5.0 Great benefits. Easy to use and usefulness Pros Great use of time with all of our staff. Communication is great Cons A little slow in developing. But have are working out all kinks. Review Source Response from Double A Solutions April 25, 2019 Thanks for your review Mark! We appreciate hearing your feedback. RM RICHARD M. Facilities Supervisor Government Administration Used the software for: Less than 6 months ### "Management for tomorrow." November 12, 2019 4.0 Good Pros The ability to conduct consistent oversight. It's ability to quantify performance Cons Lack of flexibility. And the inability to use a previous inspection result as a basis for a follow up. Reason for choosing Janitorial Manager Cost and customer support. Review Source Response from Double A Solutions November 15, 2019 Thank you for the review, Richard! We really appreciate hearing the feedback and look forward to continuing to serve you! Talk to a Capterra advisor for free and get results within 15 minutes.