# Call Logic Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Call Logic the right Auto Dialer solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164101/Call-Logic/reviews --- Call Logic 4.7 (56) [View alternatives](https://www.capterra.com/p/164101/Call-Logic/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Call Logic Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews SC Shayrika C Agency OwnerInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “The system helps each agent maximize productivity, multitask effectively, and stay organized throughout the day. Since implementing Call Logic, we’ve seen improved efficiency, better time management, and stronger results overall.“ March 30, 2026 BA Butch A PresidentStaffing and Recruiting, 2 - 10 employeesUsed the software for: Less than 6 months. “The only minor issue is that Call Logic does not fully match the staging designations with our ATS yet the integration is good enough for effective administrative follow through.“ October 16, 2025 DM Damon M Principal Creative DirectorInformation Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Call Logic has to be a goto call dialer for anyone that has to manage large volumes of calls, expects high quality from those calls, embraces the features of reports and insights provided by the meeting summaries.“ October 22, 2025 GW Grant W Branch ManagerInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “The only thing we wish could work better is that we have staff that telemarkets but doesn't work the quote, so they pass to an available sales rep, when that pass happens we have to set a call back for the customer or the person telemarketing has to wait until the whole quote is done before they can move on, because if they hang up it hangs up the whole call.“ March 10, 2025 BA Butch A PresidentStaffing and Recruiting, 2 - 10 employeesUsed the software for: Less than 6 months. “From call reluctance and call apathy to a very efficient outbound call execution, Call Logic allowed me to focus on the most important end-product of these calls, meaningful and impactful conversations.“ October 16, 2025 AR Amy R Business Development ManagerStaffing and Recruiting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I also found that using headphones when recording voicemais wasn't optimal because the sound quality wasn't terrific so I didn't record them with my headphones on.“ July 24, 2025 AR Amy R Business Development ManagerStaffing and Recruiting, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “I personally saught them out and use it to increase my activities and call volume because I know how helpful it is to me and found it to be worth the cost to at least have conversations and get through calls over the phone without the added headache of trying to dial manually.“ July 24, 2025 DM Damon M Principal Creative DirectorInformation Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I believe this isn't a concern that Call Logic needs to address, but there are times where I may not be prepared for a call that is connected, so I have to adjust on the fly.“ October 22, 2025 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samantha L. Agency Concierge Insurance Used the software for: Less than 6 months ### "I Recommend Call Logic!" July 24, 2025 5.0 I've had a positive experience overall. It's a great system that helps us connect with our customers. It's effective, thorough, and easy. Pros It's very simple and user friendly. Adding dispositions is easy and both click to call and auto dialer work great for me. \[sensitive content hidden\] has been so helpful via email and for a live video training. She answers all my questions promptly and investigates when she doesn't have the answer. Cons I wish we could sync call logic to eagent so that our notes can transfer there. The pause time could be longer than 5 minutes. An option to skip or hang up on someone who's being auto dialed would be ideal because there are some leads we may want to remove in the middle of the campaign. Not call logics fault but our list will sometimes call spouses back to back which is unnecessary. Review Source Response from Double A Solutions September 15, 2025 Thanks for your review, Samantha! PK Paul K. Sales Manager Insurance Used the software for: Less than 6 months ### "Fantastic option to help increase dials" April 21, 2025 4.0 Great to have to help us expand our dialing capacity, huge help! Would like it if there was more functionality, not quite there yet. Pros Easy to use and jump in, doesn't require much to get going and really start increasing the number of dials you can hit Cons Limits to the amount of leads you can add per campaign, doesn't live update campaigns so you have to rebuild them every time Alternatives considered [Ricochet](https://www.capterra.com/p/136226/Ricochet-Consignment-Software/) Reason for choosing Call Logic It was much, much cheaper than the alternative but we definitely get fewer features Review Source Response from Double A Solutions April 22, 2025 Thanks for your review, Paul! SC Shayrika C. Agency Owner Insurance Used the software for: 2+ years ### "Excellent tool! " March 30, 2026 5.0 Call Logic has been a game changer for our agency. It offers a smarter, more efficient way to connect with prospects while maintaining a personal touch. It significantly cuts down on dial time, allowing our agents to spend more time having meaningful conversations instead of waiting between calls. The system helps each agent maximize productivity, multitask effectively, and stay organized throughout the day. Since implementing Call Logic, we’ve seen improved efficiency, better time management, and stronger results overall. It is truly a worthwhile investment for any team looking to boost performance and streamline their outreach efforts. Pros Great tool and it cuts back on the time spent dialing daily. It allows my agent to multitask and stay engaged. Cons I wish it allowed the system to sort out the customers that have been contacted to be removed from the campaign, so the agents are not calling people multiple times as they finish a list. Review Source SD Sean D. Owner Insurance Used the software for: 6-12 months ### "Better Options" June 1, 2023 1.0 I do not recommend! #1 you will burn through phone numbers as they get flagged as spam. Tested a new dialer for 30 days and none of my marketing numbers have yet to be flagged while utilizing competitor. #2 Pricing. I found a better system with more hours & features for half the cost. #3 Customer Service. I called & emailed for over a week to support. I literally had to complete a new client form and speak to sales before being transferred to support. #4 refund policy. I have over 80 hours of unused dialing time. They are refusing to refund me for those unused hours. I highly recommend utilizing another service! Unless you like buying and burning numbers multiple times per week! Review Source DM Damon M. Principal Creative Director Information Services Used the software for: Less than 6 months ### "Call Logic is a game changer!" October 22, 2025 5.0 Call Logic has to be a goto call dialer for anyone that has to manage large volumes of calls, expects high quality from those calls, embraces the features of reports and insights provided by the meeting summaries. I haven't the opportunity to measure the call volume before Call Logic, but I can only imagine that productivity has increased significantly. Also, it is worth the investment based on the benefits and ease of use! Pros Call quality and features are beneficial for my needs. Call Logic is a very intuitive tool to use. I really enjoy the reports and data provided that gives me insights into how to manage productivity. The call dialer mechanism is worth the money. In addition to the reports, the meeting summaries gives me the understanding of aligning subsequent campaigns. At this point, I've hadn't had to rely on customer support due to the seamless way that files can be uploaded and integrated in the Call Logic database. Cons I believe this isn't a concern that Call Logic needs to address, but there are times where I may not be prepared for a call that is connected, so I have to adjust on the fly. Review Source Response from Double A Solutions November 24, 2025 Thanks for your review, Damon! AR Amy R. Business Development Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Love this and it's easy to implement and use whether as an individual growing a business or an individual contributor." July 24, 2025 4.0 I do really like this and while my company doesn't provide it for me I personally saught them out and use it to increase my activities and call volume because I know how helpful it is to me and found it to be worth the cost to at least have conversations and get through calls over the phone without the added headache of trying to dial manually. I think all companies should pay for this and use this service for their sales and recruiter teams to help with volume and quality of sales. Pros I like the process is easy to use moving from one call to another. It makes calling easier, saves me so much time and allows me to focus on content and details rather than dialing, redialing, and spending too much down time between calls to log and move to the next record manually. I like that I can document within their system, and then import or at least get a list of what transpired on each call, update info, and automate those voicemail messages! Cons Downloading a list as we don't have a seamless connection to integrate our CRM or ATS. I also found that using headphones when recording voicemais wasn't optimal because the sound quality wasn't terrific so I didn't record them with my headphones on. That may not be a fault of the Call Logic software but the office I am working in may be the reason why it had a distant and echo sound so I used the handset to prevent this. But the good thing is I could listen to it and correct and record the voicemails I wanted to use! Review Source Response from Double A Solutions September 15, 2025 Thanks for your review, Amy! RW Rhiannon W. Agent Insurance Used the software for: 2+ years ### "A great way to streamline" December 11, 2025 5.0 We replaced 3 telemarketers with the Call Logic Calling assistant. My staff do not have to search for leads to call. When they log in at the beginning of the day, they send their Tasks to the Calling Assistant and get busy! Pros Using Lead Manager integrated with Call Logic has streamlined our sales process. It keeps us on top of follow-ups and helps us stay organized so fewer leads slip through the cracks. Cons Onboarding took a while. It seemed complicated until we used it for a few weeks. I think we were experts after 3-4 months. Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Lead Manager and Call Logic integration. Review Source Response from Double A Solutions December 12, 2025 Thanks for your review, Rhiannon! GW Grant W. Branch Manager Insurance Used the software for: 2+ years ### "Call Logic Use for Guzman Insurance Agency" March 10, 2025 5.0 Great experience with call logic. They are key to succesfully implementing lead manager in our office when it comes to telemarketing. Pros Allows our team to efficiently call large numbers of leads through their auto dialer and click to dial options. In an industry where spead matters I highly recommend not only having call logic, but that every sales staff on your team has their own call logic account. Cons The only thing we wish could work better is that we have staff that telemarkets but doesn't work the quote, so they pass to an available sales rep, when that pass happens we have to set a call back for the customer or the person telemarketing has to wait until the whole quote is done before they can move on, because if they hang up it hangs up the whole call. Review Source Response from Double A Solutions March 11, 2025 Thank you for your review, Grant! BA Butch A. President Staffing and Recruiting Used the software for: Less than 6 months ### "Auto dialing with a purpose!" October 16, 2025 5.0 From call reluctance and call apathy to a very efficient outbound call execution, Call Logic allowed me to focus on the most important end-product of these calls, meaningful and impactful conversations. I am no longer mentally exhausted at the end of my call blocks from leaving 20-30 voice mails and actually very energized and focused when conversations do occur. Pros The most economical way to increase your call output productivity. Support staff has been very responsive and helpful during the onboarding process. Once integrated with our ATS, Call Logic made it easy to streamline AND maximize our workflow of calls each day. Cons The only minor issue is that Call Logic does not fully match the staging designations with our ATS yet the integration is good enough for effective administrative follow through. Review Source Response from Double A Solutions November 24, 2025 Thanks for your review, Butch! GP Gina P. Agency Owner Insurance Used the software for: 1-2 years ### "Great experience" June 20, 2025 5.0 Great! Very easy and allows us to reach a lot more customers in a short amount of time. We can reach 300 prospects a day per person instead of less than 100. It also helps us not to overthink the leads before calling them. Pros It's very easy to use and quick to train my team on the platform. I'm very happy with Call Logic and ended up getting the program again after I had cancelled it. Cons I wish that it was a bit quicker to log in to the system. It would be nice if there was a one click log in. Review Source Response from Double A Solutions June 24, 2025 Thank you for your review, Gina! LM Liberato M. Owner Insurance Used the software for: 1-2 years ### "Maximizes productivity Easy peasy " April 14, 2022 5.0 Customer service is excellent their team is very responsive and knowledgeable and easy to get in touch with. You always get a live person and they will help you get started Pros We use the auto dialer on a weekly basis. It allows us to make our calls in volume which allows us to maximize our results and employed productivity. The system is very easy to use and very affordable. Cons The navigation could be a little bit more straightforward, But all in all it is overall easy to use. Review Source MH Mary H. Agency Owner Insurance Used the software for: 6-12 months ### "Hofstetter Agency Call Logic Review" March 16, 2022 5.0 Great! The support is awesome! Pros Increases calls per day to increase quotes daily Cons n/a - all is good - thank you - except this box where I have to type a min amount of words to be able to submit....... Reason for choosing Call Logic Farmers made it easy to get, tried a trial basis. Works for my agency. Review Source MS Melanie S. Regional Business Development Coordinator Insurance Used the software for: Less than 6 months ### "Transform your Business" April 18, 2020 5.0 We've been using Call Logic for a couple months now, and I have to say it's transformed the way we do business. It's so simple to use! Call Logic is a powerful tool that will help grow your business. Pros I love that this system eliminates the tedious task of manually dialing individual phone numbers. This allows us to focus on people who answer. The reports are easy to use. Cons The ability to be able to schedule daily reports. Reason for choosing Call Logic I picked Call Logic because of \[SENSITIVE CONTENT HIDDEN\]. \[SENSITIVE CONTENT HIDDEN\]patiently explain how the system worked. She answered my questions and was always there when I needed help. She assured me Call Logic was easy to use - and she was right! Me and my team use it daily and I could not imagine doing business without it. Review Source Response from Double A Solutions April 28, 2020 Thanks for the review, Melanie! We are so glad you are enjoying Call Logic and what it can do for your business. MR Michele R. Owner/Pres/Agent Insurance Used the software for: 1-2 years ### "Helps to Grow my Business!" September 27, 2018 5.0 Bought initially just for myself to use to keep me focused in call-backs. Now hiring and have option that this position can work from home; without Call Logic, we wouldn't have that possibility . Pros 1) Can use from any phone and caller ID still projects the business number 2) Can book and see appointments in my calendar, while in the software. No back and forth between apps 3) Can train users remotely while listening in and coaching live while they're making calls 4) Can pay the employee/user for exactly the time they worked by pulling up the report of their logins Cons Couldn't manage the software without training, but once trained, it was a piece of cake! Review Source Response from Double A Solutions October 17, 2018 Thanks for your review! We love to hear about that increase in productivity for staff members even the remote employees! BG Bryan G. Agency Owner Insurance Used the software for: Less than 6 months ### "Great Dialer" March 25, 2020 4.0 Pros Very efficient and easy to use. I like how it seperates cell phones. Cons Can't pre-record and/or leave a voice-mail drop Switched from [DYL](https://www.capterra.com/p/130022/Dial-Your-Leads/) DYL was no longer compliant with my carrier Review Source Response from Double A Solutions March 30, 2020 Thanks for the review, Bryan! I see you are an Allstate Agent. To stay compliant with Allstate's compliance office the pre-recorded voicemail feature is disabled. We are glad that the dialer is helping you get through those calls more efficiently! PK Phil K. Agency Owner Insurance Used the software for: Less than 6 months ### "Agency Dialer" December 10, 2021 5.0 Pros Ability to get people on the phone. Increase in productivity for Agents / Marketers Cons Cole x Date integration / Access was problematic. 3 week delay in access Review Source Response from Double A Solutions December 13, 2021 Thanks for your review, Phil! It looks like the team is looking more into those issues you are having with the integration with Cole X-Dates. We appreciate the feedback! GV Glenn V. Agency Owner Insurance Used the software for: Less than 6 months ### "Agency Dialer is awesome" September 27, 2021 5.0 It's a very reasonably priced tool that's easy to use Pros The Agency Dialer is easy to use when it comes to managing campaigns and dialing prospects Cons I wish that it would incorporate into our CRM (Apex) Review Source Response from Double A Solutions September 30, 2021 Thanks for your review, Glenn! We appreciate the feedback! JP Jamie P. Agency Owner Insurance Used the software for: Less than 6 months ### "Love this dialer!" November 13, 2019 5.0 Pros The package that includes the free Cole Xdates but the ease of use is definitely up there too! Cons I really like Call Logic and have no complaints. Review Source Response from Double A Solutions November 15, 2019 Thank you for taking the time out of your schedule for the review, Jamie! The team loves to hear how our customers are enjoying the system. CS Christine S. Corporate Recruiter Staffing and Recruiting Used the software for: Less than 6 months ### "Supportive Customer Service, Fast-Paced Program" August 30, 2017 4.0 This product has the ability to cut down dialing time Pros Fairly easy once you've gone through the training. The customer service is amazing and very knowledgeable on any and all questions or concerns you may have. The product is very convenient for any large scale call lists. I also appreciate the feature to include notes and script templates for during your active calls. Cons If you don't already have your contacts set up in the correct format for importing, it can be a little tedious at first. Review Source Response from Double A Solutions August 31, 2017 Thank you for your review Christine! We really appreciate the positive feedback and hope you continue to enjoy our system. JM Joshua M. Owner Insurance Used the software for: 1-2 years ### "Call Logic: Not Cheap but Worth it!" March 11, 2025 5.0 Overall, it's still worth the money to me. I see it in our talk time, quote volume and sales production. So, I think it pays for itself ten times over. Pros Call Logic is a more efficient way to run your business. Whether your agents are calling on data leads, or you have telemarketers, I think it's a great investment to improve contact rate, quote volume, and therefore sales production. Cons Cost. It's not cheap and pains me every year I renew. Prices aren't going down to say the least... Review Source Response from Double A Solutions March 28, 2025 Thank you for your review, Joshua! NT Nicole T. Manager Printing Used the software for: 1-2 years ### "Call Logic Supports our Productivity" March 26, 2025 4.0 Only good things to say! Very happy with increased productivity and helps our team achieve our goals. Pros Call Logic has simplified the manual and mundane tasks of our outbound lead gen team so they can spend more time focused on connecting with prospects and less time on admin tasks. It is very easy to use, easy to set up, and easy to learn and has certainly increased our team's efficiency. The team at Call Logic has been super responsive and helps us quickly the few times we ran into issues. Definitely recommend, especially for the price point. Cons I wish we had the ability to record more voice messages and upload more lists. Review Source Response from Double A Solutions April 1, 2025 Thanks for your review, Nicole! DT Dannielle T. Exclusive Agency Owner Insurance Used the software for: 1-2 years ### "We can complete our tasks quicker!" March 24, 2025 5.0 Call Logic has been fantastic! I'm grateful that it allows us to navigate call lists without having to manually dial leads. Pros Call Logic allows my team and I to quickly get through our call lists. Cons I wish we could skip calling a prospect we have already called or have the system filter out prospects in case users work from an old campaign. Review Source Response from Double A Solutions March 28, 2025 Thank you for your review, Dannielle! Melissa H. Managing Director Hospital & Health Care Used the software for: Less than 6 months ### "Call Logic for increased productivity" July 29, 2025 5.0 The team at CL is wonderful. From onboarding to trainers to the support staff. Highly recommend! I initially had an issue recording my voicemails, but this was addressed almost immediately on the backend, and I was off and running! Pros Ease of use and customer support are excellent! I love the auto-dialer, which easily increases my productivity on outbound calls. Cons Not sure I have a con - so far the experience has been great. The only development improvement I might recommend would be to have the ability to update wrong numbers directly in CL and have that integrate back to PCR. Review Source Response from Double A Solutions September 15, 2025 Thanks for your review, Melissa! VR Verified Reviewer Agent Insurance Used the software for: 1-2 years ### "Most efficient way for producers to dial an assembled list of leads from your system" February 18, 2025 4.0 Overall, Call Logic is effective and the fastest way to dial a group of leads out of my lead manager platform. Pros Call Logic allows your producers to quickly dial a selected list of leads and move rapidly to the next dial. Cons The call disposition function isn't seamless and leaves some ambiguity about how the lead will be set for next scheduled activity. Review Source Response from Double A Solutions February 19, 2025 Thank you for your review! SC Sergio C. Insurance agent Insurance Used the software for: Less than 6 months ### "Insurance Agent" July 24, 2025 4.0 Had some issues at the beginning, like all new things, but overall not a bad service. Relatively easy to use Pros Relatively inexpensive for what you get. I like the Cole Xdate feature; however, sometime it's always accurate with the information Cons a bit cumbersome on the management side. Issue with listening to ongoing calls and calls dropping in the middle of listening to calls Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing Call Logic price and cole x-date service. The value seemed good. Review Source Response from Double A Solutions July 28, 2025 Thanks for your review, Sergio! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.