CONCIERGEpad

CONCIERGEpad


4.5 / 5
59 reviews

Who Uses This Software?

- EDU - Business - Healthcare


Average Ratings

59 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online

Vendor Details

  • CONCIERGEpad
  • getconciergepad.com
  • United States

About CONCIERGEpad

iPad visitor security checkin system for EDU, business and healthcare focusing on increased security, efficiency and modern experience.


CONCIERGEpad Features

  • Alerts/Notifications
  • Badge Management
  • Document Management
  • ID Scan
  • Pre-Registration
  • Registration Management
  • Self Check-in
  • Visitor Tracking
  • Watch List

CONCIERGEpad Reviews Recently Reviewed!


Capterra loader

Absolutely invaluable to our organization

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use iPad Concierge to track late arrivals, early releases, background check all who enter the school, merit and demerit points, among many other facets of our daily organizational operations. Without this system, it would fall on a full-time person to accomplish these tasks.

Cons: We've found that our visitors with less technological savvy require assistance in using this system. However, they quickly learn and subsequently use the system as intended.

Overall: We track late arrivals, early releases, demerit points, among other aspects of our organizational operations. If not for the iPad Concierge, we would need to have a full-time person tracking all the items. Also, the ability to perform a background check on all who enter the school and to send notifications to parents when a student has an event logged into the system is completely invaluable.

Great Way To Monitor And Control Campus Access

Feb 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is straight-forward and simple for visitors to use-especially once they have been there before. Notifications to individuals that someone is here is very helpful.

Cons: The scanning works well, but can be awkward depending on the setup. It would be nice to be able to attach a swipe reader.

Overall: Customer service was top notch. They were even able to incorporate some request into future updates.

Ease of Use at School

Feb 05, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use to check-in late students, as well as any visitors to the building, with a scan of their identification.

Cons: Using the app on my phone can be a little complicated because not everything displays on the screen and I have to be scrolling up and down and to the sides. I use this if I'm in the hallways and students are late to issue them demerit points on the spot, without having to take them down to the office.

Overall: We are able to process any individual that comes on campus in speedy and effective manner, to ensure that they are allowed on campus by simply having the software scan their license/ identification. Especially with all the heightened attention to security, this is one extra step we take and it is so easy to use.

Conciergepad

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That when repeat visitors visit our building it makes it a lot easier to process the check in.

The added security.

The reports we can produce after using it.

Cons: Sometimes the lists don't get updated often enough thus creating a problem.

Overall: The security of the building, by checking everyone in with ID we know exactly who is in the building and their identity.

Using the Conciergepad at Millwood School

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to log our visitors and guests. Our visitors usually compliment on how tech-forward we are when they sign in. I believe parents are pleased with the security of knowing who is on campus and when. The background search by drivers license is another layer of security.

Cons: the green check mark when scanning the back barcode of the drivers licenses. It would be better to remove the green check so that visitors know that the screen will just change when the barcode is accepted.

Overall: Keeping track of visitors is easy. I have enjoyed using it and find it as a welcome addition to our front lobby.

Mater Academy Cutler Bay

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user friendly. It allows us to use the information in a way that is useful for our building needs. The ability to export information and create spreadsheets benefits our needs and is easily executed.

Cons: Printing failure occurs at times which is easily fixed but may cause time restraints on retrieving information.

Overall: CONCIERGEpad is a great benefit for our building as it assists us with tardies, attendance procedures and security.

Concierge Pad

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Security for our students and ease and options for use

Cons: Only the photo that tries to show users the correct way. They think the check means they are done. But really very happy with system

Overall: No business problems with Consiergepad. Great Ser vice. I have referred a lot of people

Best School App

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use.

It provides great reports.

The background check is amazing!

Cons: As of right now, we have found no problems with this software.

Overall: The concierge pad helps our school with students signing in tardy or early release. It also help in alerting us to any child predators.

check in system

Feb 01, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its easy to use and it notifies the person they are coming to see.

Cons: sometimes the licences do not scan and anyone coming from another country their licenses do not work

Overall: I think its fantastic and it has helped us very much with out check in process

Capterra loader

Office Coordinator's Review of Concierge

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the easy user interface. I love the instant access to TX DPS records for safety check.

Cons: It takes some getting used to. The front camera doesn't pick up the QR code very well. Running reports isn't intuitive. I'd love to see all the images all day of visitors who might be in the building as opposed to the most recent 4 or 5. I'd like to be able to check people out via the computer b/c sometimes they lose their badges.

Overall: Really it's been good. I've contacted our rep a few times, but I haven't really heard back from him recently.

It works great!

Feb 04, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The CONCIERGEpad is very user friendly. We use it at our school and parents already know how to use the system. I work at the front desk and it makes my job easier knowing the parent knows what to do while I background check and call down their child.

Cons: What we struggle with the most is that sometimes the concierge pad decides to not scan certain driver's licenses when the bar code in the back is clear. I don't understand why it does that but luckily there is an option to input your information manually.

Pros and cons of conciergepad

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use. Relatively quick for printing ID badges.

Cons: The Been Here before button is too small on the bottom left side of screen, therefore, most people miss it during self check in and have to reenter their drivers licenses. Also, if someone has checked in previously and avoided camera.. there is no way to reenter them and take a new photo.

Concierge Pad

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. Great for tracking attendance and tardies as well as scanning in visitors to our school.

Cons: The set up of adding students is a little complicated.

Easy to use

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Installation and use is very easy. People don't have a problem figuring out how to use the software.

Cons: Constant charging of the iPad, but it is a minor issue.

Keeping us safe

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps maintain our building safe by keeping track of all our visitors.

Cons: The technology issues that come with any tips of IT

Overall: It is an excellent tool at our school.

ConciergePad

Feb 01, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been looking for a streamlined way to check visitors and volunteers into our school and also create a badge system so staff have a way of identifying who is on campus. We found the system to be relatively easy to set up, use, and manage. Our parents are happy with the functionality as well as the added level of security it provides their children. An added benefit was the simplifying of the early release procedure for children who were leaving campus early.

Cons: You are limited in terms of customization with regards to homescreen buttons. Any changes you want made to the forms need to go through the company as you can't do that in the backend of the program.

Overall: Overall, we've been very happy with the program and have streamlined our school login procedures.

Very helpful tool

Feb 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are able to easily track and monitor our students tadies, early release and sign-outs. The reports are clear and easy to ready.

Cons: The wi-fi printer loses connection often.

Overall: It has really helped to organize and track our student information.

Great software

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: fast and easy checkin and background checks

Cons: Check in process:

1. Parents can select the wrong student when checking in

2. Parents need to popukate the email field each time they check in

Overall: The sexual predator matches are a huge convenience.

Concierge Pad

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The process and security of registering the visitor's when they arrive.

Cons: I have not found any negatives about the system , it's helping us properly check in visitors.

Overall: I cover the front desk and have assisted visitor's with the check in.

Fantastic Tool for Processing Visitors Effectively and Conveniently

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The visitors do all the work! They check in/out; scan their own ids; and sign in and out when their child is tardy or signed out early. The teachers are instantly notified when a child is being picked up early. There is no more "paperwork "in the front office for these functions. I also like that the parents receive a text/email letting them know their child is tardy or leaving early. No more discrepancies that their child "was not tardy".

Cons: The only con we had was that the system was not linked up to the Archdiocese's Virtus and Fingerprinting system. I am not sure if that can be or has been fixed.

Overall: Parents love the convenience and ease of the program/devise. It is great for tracking purposes and documentation.

Conciergepad

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to use and friendly. Parents were able to use it and also the staff.

Cons: I liked everything the only thing is that it was too expensive.

Overall: We never had a problem and parents like it very much.

Excellent tool for any school

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows for quick and seamless visitor enrollment, tardy tracking and notification, and overall functionality is excellent.

Cons: Adapting to our school schedule since we are a block schedule.

Overall: Instant notification of tardy to school to parents as well as being able to review times students have signed out of school. We have benefiting greatly by using this as a Charter School.

Great Product!

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ConciergePad has really facilitated the tracking of visitors, tardies, early dismissals, and behavior issues.

Cons: The system uses a data base that will sometimes flag a person incorrectly due to the similarities in their names.

Overall: Over all a great experience with the ConciergePad system. One system to track it all and data reports at your fingertips.

Works great!!!!!!!!

Feb 05, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, specially when you work with people

Cons: I like everything with this system, you can save time.

Overall: You know immediately who is in front of you.

Rating concierge pad

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The dismissal process is very easy and fast

Cons: Sometimes it gets slow. But that could be an issue with the local internet

Overall: Excellent

Easy to use

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to use and very user friendly.

Cons: I have not had any bad experiences yet with this software.

Security System

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it informs the teachers of their guests without having to do so.

It notifies if there is a red flag on someone.

It keeps the data stored for the future

Cons: The driver licenses scanning is a bit tricky

Overall: I think it's a great safety tool for our school.

ConciergePad

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The reports feature that enable us to keep track of all visitors monthly.

Cons: The customer service is very slow especially when we have feedback to add or remove certain features.

Overall: It is a great tool to assist with keeping track of all the visitors in the building for safety reasons.

CONCIERGEpad review

Jan 29, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That it is easy to track Early Dismissal in students as well as create lists. I love that parents are notified via email.

Cons: To get a problem fixed is difficult and the discipline feature does not coincide with our and we cannot make it coincide.

Overall: Good

it is very user friendly

Dec 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: again it is very user friendly, the visitor and parents don't have a hard time handling the device.

Cons: disconnects from the Bluetooth. Sometime the app will shut down. would like to have a pop up with an option for early release reason for compliance purpose. like a pop up window with sick, doctor appointment or personal.

Overall: wanted to be as paperless as possible. also the background check was very important for the safety of the children.

Vendor Response

by CONCIERGEpad on December 06, 2017

Hi! Thank you for the review. We are working on that functionality for the dismissal module. We will update the app accordingly when those new features are ready. Thank you for your review and we're glad you are enjoying the product!

Check ins

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find it super helpful yo check in parents. Even when they don't have an ID on hand we can easily look them up in the system.

Cons: There are no cons i love the whole system.

Overall: My overall experience is that this is an amazing app for schools.

Time Management

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very relevant for today security check in/check out system. Its very easy to use. The navigation is simple but effective. The people are enjoying taking selfies , LOL! . What I like the most about this system is that whoever check in our check out a student they receive a confirmation that the student is being picked up of dropped off. I highly recommend this security system for all schools. It's very effective.

.

Cons: So far I have no complaints because we just started using this system and its going well.

Overall: Smooth process with check in and check out.

Concierge Review

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's is user friendly and real time reports

Cons: Wish bridge pay and concierge were linked into one single app

Overall: It has helped to have better control of student reports such as early dismissals and tardiness. A smooth transition of paperless reports

CONCIERGE PAD

Jan 29, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: How easy it is to sign in in the morning. No scanning barcodes on ID cards. Just type in your ID and BAM signed in!

Cons: The only issue is when you have connectivity issues but that is not on CONCIERGE PAD end?

Easier Way to Check in

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it scans the ID and then the information will populate onto the different fields.

Cons: Sometimes the newer ID's give us trouble to scan here in Florida.

User friendly

Feb 02, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use- convenient; makes signing in easier

Cons: Sometimes the app isn't working ; sometimes there's a delay

Overall: Signing in is a breeze and the data is necesssary for review

Great product and service for our school!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, attractive look, and good customer service.

Cons: Hard to integrate data, manual vs. automatic data import, etc.

Overall: We have had a great experience so far!

New to the Product

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that my students can interact with the product and it makes our dismissal process more efficient.

Cons: I would appreciate a "quick button" that would make it possible to call up exactly the page I need at the end of the day on my Smartboard dedicated computer.

I am admittedly still new to the product so I may not be seeing an already available feature.

Overall: My school is just beginning to use Concierge Pad so I don't have much feedback, other than that the program brings more order to our dismissal process. That is certainly appreciated.

St. Patrick School's Review of Concierge Pad

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is easy to setup, use, and maintain. It is definitely worth the money spent - and then some! Our rep, is an asset to the company as well!

Cons: Some of the updates had a few quirks, however, when the platform changed, everything started to work flawlessly.

Overall: It has been an asset in registering visitors, alerting teachers of parents coming to see them, and has heightened the safety and security of the school. In addition, any problems that were experienced, support was there to guide us through everything. Shout out to our rep.! :)

Very good

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy and simple to use. I like that it does a background check when you scan the ID.

Cons: It sometimes glitches and does not work.

Amazing product

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this product it's such an amazing product

Cons: I really like it because it's very durable to use

Overall: It's an amazing product

EXCELLENT

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Is good to check everybody's background that comes to our office

Cons: it froze sometimes in the busiest time of the day

Concierge Convinience

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for both staff and visitors.

Cons: There's nothing to not like about it. It is easy and convenient to have.

Overall thoughts

Jan 29, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Data was easily accessed , information was on point

Cons: Exporting the info to excel wasn't the best !

CONCIERGE pad

Feb 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very friendly and easy to use.

Cons: The least issue I like about this software is how to scan the driver's license. It would be easier if the scanner would work by inserting the license rather than moving it around to fill the space.

Overall: We have accomplished a lot by using CONCIERGEpad by already having on file the driver's license of the repeat visitor's. This makes their registering to be in the building a lot faster than having to check each one.

Conciergepad review

Feb 05, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it has made our dismissal process easier at school because we can see which parents have checked in and then we can check out our students as we leave.

Cons: There are many features that we do not use at our school so it would be nice to just have the dismissal process.

Overall: It has been very beneficial in allowing us a more effective and efficient way to dismiss our students at the end of the school day.

Customer Service

Jan 29, 2019
2/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: That is is easy to use and customer friendly.

Cons: customer service needs, not able to get emails responses

Overall: Just need to be able to have issues fixed or emails returned faster.

Vendor Response

by CONCIERGEpad on February 14, 2019

Hi there,
Sorry to hear that your customer service needs are not met. That is entirely on us. We would love to help you make it right. I know that there were some customized features we added for you per your request. Did those changes ever make the check-in process more efficient for your particular environment? Is there something that is not working properly on your end that perhaps we can look at? Please send support request to support@getconciergepad.com. We will try to get any concerns or issues sorted for you and thanks for your review.

Inconsistent App

Feb 01, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: Safety features are great, love that it updates in real time to the computer portion of the app

Cons: Lengthy processes, difficult for older people to use (small print), app frequently doesn't work or has issues, constantly have to delete app and redownload it

Vendor Response

by CONCIERGEpad on February 14, 2019

Hi!,

Thanks for the review. We will take the tiny print into consideration. Older people can perhaps have an issue with some text being too small. We are always making updates to our app and a lot of our changes are cosmetic ones. We will reach out to our development team to see if there is a way to enlarge the font. Perhaps we could have a zoom in feature... Thanks for your honest review and we look forward to strengthening our partnership moving forward.

Limitations

Jan 29, 2019
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: You can access conciergepad from an iPad.

Cons: The reporting has limitations. Have to type in employee ID, needs to have scanning ability.

Overall: Pulling teeth from support to get the reporting needed from the software.

Vendor Response

by CONCIERGEpad on February 14, 2019

Hi there,
Thanks for your review; we really appreciate it. We are sorry that some of the reporting needs you requested are not completed. I can assure you that we are continuously working on all support request and there are some updates or changes that unfortunately take a longer time due to the nature of the request, etc. We will make it right and make sure your reporting needs or changes are evaluated to give you a more specific timeline as to when those changes will be done. Thank you again for being our customer and for the review!

Concierge pad

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: That its easy to use and provides instant gratification.

Cons: There really isn't anything that I dislike.

CONCIERGEpad Review

Feb 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use; reliability; instant notification of visitors. Also, allows for tracking of student locations.

Cons: I have as yet had any issues with the software. To date, has always functioned efficiently when needed.

Over All

Feb 05, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Helps to make dismissal safe and efficient.

Cons: It was difficult at the beginning to sign in and and understand. Once you work through that it is great!

Overall: Over all it is helping our school to be efficient and most importantly safe.

A Worthwhile Product

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use and a great way to communicate quickly with all or one of your co-workers.

Cons: Very rarely I have experienced a glitch and have had to come back to use it, but overall it's a great product.

great concept

Jan 29, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I think the idea of being able to have silent dismissal in our classrooms is unique and something I am very excited about.

Cons: I don't feel that the dashboard is very user friendly.

Great product!

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick, user friendly. Great customer service. Great reports, makes tracking easy!

Cons: Not applicable. I like everything about this product.

Overall: Overall experience has been positive.

Concierge Pad has Changed our School for the Better!

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Parents and faculty feel safe.

Cons: There is nothing about this software I don't like.

Overall: CSR was wonderful to work with and was patient with all of our questions.

New user review

Jan 29, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our school is getting started with the software and thus far it has been easy to set up to fit our needs.

Cons: The only feature that I would like to see be developed is the messages to parents. I would like to be able to customize what the text says based on what it is tracking or number of offenses.

Overall: We have just switched and had it set up by our IT team. As someone who has tinkered with it and was trained how to use it, I would say the experience has been good. I cannot yet say how effectively it meets the needs of our school yet.

New User

Feb 05, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The teachers are able to use this in the classrooms.

Cons: Teachers are finding this a little confusing

Overall: Our school is using this for student dismissal. We hope this will promote a smoother/faster dismissal for the end of our day.

Vendor Response

by CONCIERGEpad on February 14, 2019

Hi there,

I know you guys just starting using the product but we would like to make sure you have all the information, videos and documentation you need to help during the implementation or learning process. Please send us an email to support@getconciergepad.com and we will make sure you are sorted with everything you need. Also, if there are any questions you have, please feel free to use our Live Chat feature within our web app.

Decent Product

Jan 31, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Works well on the ipad and seems to run pretty fast.

Cons: Does not have enough functionality to be usable on a daily basis.