# CONCIERGEpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CONCIERGEpad the right Visitor Management solution for you? Explore 61 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164112/CONCIERGEpad/reviews --- CONCIERGEpad 4.5 (61) [View alternatives](https://www.capterra.com/p/164112/CONCIERGEpad/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CONCIERGEpad Ease of use 4.5 Customer Service 4.5 ## Showing most helpful reviews Showing 1-25 of 61 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marco B. Director, Community Leadership Used the software for: 2+ years ### "Absolutely invaluable to our organization" November 13, 2017 5.0 We track late arrivals, early releases, demerit points, among other aspects of our organizational operations. If not for the iPad Concierge, we would need to have a full-time person tracking all the items. Also, the ability to perform a background check on all who enter the school and to send notifications to parents when a student has an event logged into the system is completely invaluable. Pros We use iPad Concierge to track late arrivals, early releases, background check all who enter the school, merit and demerit points, among many other facets of our daily organizational operations. Without this system, it would fall on a full-time person to accomplish these tasks. Cons We've found that our visitors with less technological savvy require assistance in using this system. However, they quickly learn and subsequently use the system as intended. Review Source Sarah D. Office Coordinator Education Management Used the software for: 6-12 months ### "Office Coordinator's Review of Concierge" February 5, 2019 4.0 Really it's been good. I've contacted our rep a few times, but I haven't really heard back from him recently. Pros I like the easy user interface. I love the instant access to TX DPS records for safety check. Cons It takes some getting used to. The front camera doesn't pick up the QR code very well. Running reports isn't intuitive. I'd love to see all the images all day of visitors who might be in the building as opposed to the most recent 4 or 5. I'd like to be able to check people out via the computer b/c sometimes they lose their badges. Review Source RM Rachel M. Campus Opps Education Management Used the software for: 2+ years ### "Customer Service" January 29, 2019 2.0 Just need to be able to have issues fixed or emails returned faster. Pros That is is easy to use and customer friendly. Cons customer service needs, not able to get emails responses Review Source Response from CONCIERGEpad February 14, 2019 Hi there, Sorry to hear that your customer service needs are not met. That is entirely on us. We would love to help you make it right. I know that there were some customized features we added for you per your request. Did those changes ever make the check-in process more efficient for your particular environment? Is there something that is not working properly on your end that perhaps we can look at? Please send support request to support@getconciergepad.com. We will try to get any concerns or issues sorted for you and thanks for your review. BM Blake M. Director of Communications Education Management Used the software for: 2+ years ### "Great Way To Monitor And Control Campus Access" February 4, 2019 5.0 Customer service was top notch. They were even able to incorporate some request into future updates. Pros The software is straight-forward and simple for visitors to use—especially once they have been there before. Notifications to individuals that someone is here is very helpful. Cons The scanning works well, but can be awkward depending on the setup. It would be nice to be able to attach a swipe reader. Review Source VR Verified Reviewer Senior Registrar Education Management Used the software for: 6-12 months ### "Concierge Review" February 1, 2019 5.0 It has helped to have better control of student reports such as early dismissals and tardiness. A smooth transition of paperless reports Pros It’s is user friendly and real time reports Cons Wish bridge pay and concierge were linked into one single app Review Source VR Verified Reviewer Teacher Education Management Used the software for: Less than 6 months ### "New to the Product" January 29, 2019 4.0 My school is just beginning to use Concierge Pad so I don’t have much feedback, other than that the program brings more order to our dismissal process. That is certainly appreciated. Pros I like that my students can interact with the product and it makes our dismissal process more efficient. Cons I would appreciate a “quick button” that would make it possible to call up exactly the page I need at the end of the day on my Smartboard dedicated computer. I am admittedly still new to the product so I may not be seeing an already available feature. Review Source VR Verified Reviewer Director of Technology Education Management Used the software for: 6-12 months ### "Great product and service for our school!" January 29, 2019 5.0 We have had a great experience so far! Pros Ease of use, attractive look, and good customer service. Cons Hard to integrate data, manual vs. automatic data import, etc. Review Source VR Verified Reviewer Teacher aid Education Management Used the software for: 6-12 months ### "Amazing product " February 1, 2019 5.0 It’s an amazing product Pros I love this product it’s such an amazing product Cons I really like it because it’s very durable to use Review Source VR Verified Reviewer Office Associate Education Management Used the software for: 1-2 years ### "Very helpful tool" February 6, 2019 5.0 It has really helped to organize and track our student information. Pros We are able to easily track and monitor our students tadies, early release and sign-outs. The reports are clear and easy to ready. Cons The wi-fi printer loses connection often. Review Source VR Verified Reviewer 6th Grade ELA Teacher Education Management Used the software for: Less than 6 months ### "great concept" January 29, 2019 4.0 Pros I think the idea of being able to have silent dismissal in our classrooms is unique and something I am very excited about. Cons I don't feel that the dashboard is very user friendly. Review Source MR Michael R. Principal Education Management Used the software for: Less than 6 months ### "ConciergePad" February 1, 2019 5.0 Overall, we've been very happy with the program and have streamlined our school login procedures. Pros We have been looking for a streamlined way to check visitors and volunteers into our school and also create a badge system so staff have a way of identifying who is on campus. We found the system to be relatively easy to set up, use, and manage. Our parents are happy with the functionality as well as the added level of security it provides their children. An added benefit was the simplifying of the early release procedure for children who were leaving campus early. Cons You are limited in terms of customization with regards to homescreen buttons. Any changes you want made to the forms need to go through the company as you can't do that in the backend of the program. Review Source CB Carmen B. Administrative Assistant Education Management Used the software for: 1-2 years ### "Concierge Pad " February 1, 2019 5.0 I cover the front desk and have assisted visitor's with the check in. Pros The process and security of registering the visitor's when they arrive. Cons I have not found any negatives about the system , it's helping us properly check in visitors. Review Source ZA Zuleika A. Administrative Assistant Education Management Used the software for: 1-2 years ### "Conciergepad" February 5, 2019 5.0 We never had a problem and parents like it very much. Pros It was easy to use and friendly. Parents were able to use it and also the staff. Cons I liked everything the only thing is that it was too expensive. Review Source LR Luramada R. receptionist Education Management Used the software for: 6-12 months ### "EXCELLENT" January 30, 2019 5.0 Pros Is good to check everybody's background that comes to our office Cons it froze sometimes in the busiest time of the day Review Source TS Teresita S. Office Assistant Education Management Used the software for: Less than 6 months ### "it is very user friendly" December 5, 2017 5.0 wanted to be as paperless as possible. also the background check was very important for the safety of the children. Pros again it is very user friendly, the visitor and parents don't have a hard time handling the device. Cons disconnects from the Bluetooth. Sometime the app will shut down. would like to have a pop up with an option for early release reason for compliance purpose. like a pop up window with sick, doctor appointment or personal. Review Source Response from CONCIERGEpad December 6, 2017 Hi! Thank you for the review. We are working on that functionality for the dismissal module. We will update the app accordingly when those new features are ready. Thank you for your review and we're glad you are enjoying the product! SP Shannon P. Teacher Education Management Used the software for: Less than 6 months ### "Conciergepad review" February 5, 2019 5.0 It has been very beneficial in allowing us a more effective and efficient way to dismiss our students at the end of the school day. Pros I like that it has made our dismissal process easier at school because we can see which parents have checked in and then we can check out our students as we leave. Cons There are many features that we do not use at our school so it would be nice to just have the dismissal process. Review Source CL Caytie L. Rducatir Primary/Secondary Education Used the software for: 6-12 months ### "User friendly " February 2, 2019 4.0 Signing in is a breeze and the data is necesssary for review Pros Easy to use- convenient; makes signing in easier Cons Sometimes the app isn’t working ; sometimes there’s a delay Review Source AH Anthony H. Dean of students Education Management Used the software for: 6-12 months ### "Overall thoughts" January 29, 2019 4.0 Pros Data was easily accessed , information was on point Cons Exporting the info to excel wasn’t the best ! Review Source DM Dorothy M. Teacher Education Management Used the software for: 1-2 years ### "Concierge pad" January 29, 2019 5.0 Pros That its easy to use and provides instant gratification. Cons There really isn't anything that I dislike. Review Source SMA Sr. Maria A. Teacher aide Primary/Secondary Education Used the software for: Less than 6 months ### "A Worthwhile Product" January 30, 2019 5.0 Pros It’s easy to use and a great way to communicate quickly with all or one of your co-workers. Cons Very rarely I have experienced a glitch and have had to come back to use it, but overall it’s a great product. Review Source SH Sammy H. Instructional Coach Education Management Used the software for: Less than 6 months ### "New user review" January 29, 2019 5.0 We have just switched and had it set up by our IT team. As someone who has tinkered with it and was trained how to use it, I would say the experience has been good. I cannot yet say how effectively it meets the needs of our school yet. Pros Our school is getting started with the software and thus far it has been easy to set up to fit our needs. Cons The only feature that I would like to see be developed is the messages to parents. I would like to be able to customize what the text says based on what it is tracking or number of offenses. Review Source JS Julia S. Office Manager Education Management Used the software for: 1-2 years ### "Inconsistent App" February 1, 2019 3.0 Pros Safety features are great, love that it updates in real time to the computer portion of the app Cons Lengthy processes, difficult for older people to use (small print), app frequently doesn't work or has issues, constantly have to delete app and redownload it Review Source Response from CONCIERGEpad February 14, 2019 Hi!, Thanks for the review. We will take the tiny print into consideration. Older people can perhaps have an issue with some text being too small. We are always making updates to our app and a lot of our changes are cosmetic ones. We will reach out to our development team to see if there is a way to enlarge the font. Perhaps we could have a zoom in feature... Thanks for your honest review and we look forward to strengthening our partnership moving forward. CP Carlton P. CFO Education Management Used the software for: 1-2 years ### "Limitations" January 29, 2019 3.0 Pulling teeth from support to get the reporting needed from the software. Pros You can access conciergepad from an iPad. Cons The reporting has limitations. Have to type in employee ID, needs to have scanning ability. Review Source Response from CONCIERGEpad February 14, 2019 Hi there, Thanks for your review; we really appreciate it. We are sorry that some of the reporting needs you requested are not completed. I can assure you that we are continuously working on all support request and there are some updates or changes that unfortunately take a longer time due to the nature of the request, etc. We will make it right and make sure your reporting needs or changes are evaluated to give you a more specific timeline as to when those changes will be done. Thank you again for being our customer and for the review! TH Tara H. Admission Assistant/reception Education Management Used the software for: 1-2 years ### "Pros and cons of conciergepad" January 29, 2019 4.0 Pros The software is easy to use. Relatively quick for printing ID badges. Cons The Been Here before button is too small on the bottom left side of screen, therefore, most people miss it during self check in and have to reenter their drivers licenses. Also, if someone has checked in previously and avoided camera.. there is no way to reenter them and take a new photo. Review Source CP Cesar P. Assistant Administrator Education Management Used the software for: 6-12 months ### "Ease of Use at School" February 5, 2019 5.0 We are able to process any individual that comes on campus in speedy and effective manner, to ensure that they are allowed on campus by simply having the software scan their license/ identification. Especially with all the heightened attention to security, this is one extra step we take and it is so easy to use. Pros Ease of use to check-in late students, as well as any visitors to the building, with a scan of their identification. Cons Using the app on my phone can be a little complicated because not everything displays on the screen and I have to be scrolling up and down and to the sides. I use this if I'm in the hallways and students are late to issue them demerit points on the spot, without having to take them down to the office. Review Source Similar Products Featured