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What is Retail Pro?
Retail Pro is a flexible, device-agnostic specialty retail management software platform with powerful POS, replenishment and inventory management, promotions, employee and customer management, back office, performance, and KPI reporting capabilities. Retailers can use Retail Pro to overcome data fragmentation and tailor Retail Pro to exact workflow, branding, and business needs, whether they operate as a franchise, corporate store, outlet, or multi-subsidiary retailer, anywhere in the world.
Retail Pro Video and Images
Best For
Retail Pro is trusted by 159000+ users in specialty retail verticals like apparel, footwear, luxury, electronics, gifts, toys, hard goods, home furnishings, jewelry, sporting goods and more.
Deployment & Support
Deployment
- Cloud, SaaS, Web-Based
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
Contact Details
- Retail Pro International
- Located in United States
- Founded in 1987
- http://www.retailpro.com
People like you also researched
Here are some products we think might be a good fit based on what people like you viewed. Learn more about pricing
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Retail Pro Pricing
Starting From:
Not provided by vendor
Why doesn’t this product have pricing?
A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
- No free trial
- No free version
Pricing Details (Provided by Vendor):
Retail Pro International has not provided pricing details yet.
Pricing Resources:
Tabset anchorCommission Management CRM eCommerce Management Employee Management Inventory Management Loyalty Program Mail Order Merchandise Management Multi-Location Order Management Purchase Order Management Reporting/Analytics Returns Management
Retail Pro Features
Features are displayed in alphabetical order.
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Best For: Cloud POS purpose-built for multi-store apparel, footwear & sporting goods retailers. Fully supported 24x7x365 in all US geographies. Deep system that can flex with you as you grow. Low entry cost.
Best For: Apparel, Gift Shops, Hard Goods, Soft Goods, Sporting Goods, Service Type Stores, Leather Goods, Kids clothing stores, Baby Stores, Women's stores, Department stores, Uniform stores, small engine svc
Best For: Specialty retail market; small to mid-sized retailers.
Best For: Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience
Best For: We help small to medium sized retail/wholesale companies gain control of their business. Windward System Five is fast and easy to use. We target companies that sell, service or rent inventory.Best For: Cloud POS purpose-built for multi-store apparel, footwear & sporting goods retailers. Fully supported 24x7x365 in all US geographies. Deep system that can flex with you as you grow. Low entry cost.Best For: Apparel, Gift Shops, Hard Goods, Soft Goods, Sporting Goods, Service Type Stores, Leather Goods, Kids clothing stores, Baby Stores, Women's stores, Department stores, Uniform stores, small engine svcBest For: Specialty retail market; small to mid-sized retailers.Best For: Lightspeed's functionalities are aligned with retailers' and restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience
Best For: We help small to medium sized retail/wholesale companies gain control of their business. Windward System Five is fast and easy to use. We target companies that sell, service or rent inventory.
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Retail Pro Reviews
Showing 5 of 64 reviews
Overall
4.1
Ease of Use
4.0
Customer Service
4.4
- "The implementation was incredible. Their help with the changeover was wonderful."
- "They are friendly, professional, and very knowledgeable on how it works and what features are best to implement for your business."
- "If you operate in a seasonal (and remote) environment like ours, it is very important that you find a good support partner."
- "It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business."
- "My on hand inventory is wrong. It's a bad decision that I bought this product."
- "The only negative I have is that in the entry process, you must go to a different screen to add a picture to a matrix."
- "V9 is significantly slower. One other big downside to the RPro software is it limits your third-party options."
- "Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles."
Pros
- "The implementation was incredible. Their help with the changeover was wonderful."
- "They are friendly, professional, and very knowledgeable on how it works and what features are best to implement for your business."
- "If you operate in a seasonal (and remote) environment like ours, it is very important that you find a good support partner."
- "It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business."
Cons
- "My on hand inventory is wrong. It's a bad decision that I bought this product."
- "The only negative I have is that in the entry process, you must go to a different screen to add a picture to a matrix."
- "V9 is significantly slower. One other big downside to the RPro software is it limits your third-party options."
- "Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles."
Robert S.
Retail Pro Administrator
Retail, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: SoftwareAdvice
April 13, 2018
“Retail Pro 9”
Overall: I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.
Pros: It's ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business
Cons: New more knowledge based support. When I access my portal, the limited amount of user information is disappointing
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: SoftwareAdvice
April 13, 2018
Jose Miguel S.
Verified LinkedIn User
Software Development Team Manager
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 5, 2019
“Full Stack Retial Software”
Overall: I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive.
Pros: I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good.
Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have:
- Inventory
- Vendors and Purchases
- Transfers
- Customers
- POS
- Physical Inventory
- Inventory Adjustments
- Customer Loyalty
So, you see... It is the full package.
One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa).
Cons: Cost, period...
But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business.
You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro.
Alternatives Considered: QuickBooks Desktop Enterprise
Reasons for Choosing Retail Pro: Retail Pro is really Retail focused. There is no competition. Other companies develop Retail software around other producst, like ERP or Hardware, loosing focus.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
December 5, 2019
Steve S.
owner
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
2.0
Ease of Use
2.0
Customer Service
4.0
Features
1.0
Value for Money
1.0
Likelihood to Recommend
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: SoftwareAdvice
December 17, 2017
“Retail Pro 9.4 is a very unfortunate product.”
Overall: V9.4 is very very slow and without features or benefits to offset the moving from V8 to V9.4. If you love lack of features and watching a spinning wheel you will love Rpro 9.4
Pros: ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.
Cons: Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base.
Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable
Reviewer Source
No Incentive Offered: This review was submitted organically.
Source: SoftwareAdvice
December 17, 2017
Brian W.
Sporting Goods, Unspecified
Used the software for: Unspecified
Overall Rating
4.5
Ease of Use
3.5
Customer Service
5.0
Features
4.0
Likelihood to Recommend
Source: SoftwareAdvice
March 11, 2014
“I'm a managing partner and CIO. ”
Pros: It does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously.
Cons: Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge.
Recommendations to other buyers: Don't stop at just the basic features. There are tons of point of sale software solutions out there, and most of them look great to an average sales associate. I think it's important to review the value-add features like reporting capabilities, add-on software options, availability of tech support, etc. Nearly all of the POS solutions I've reviewed are similar for the basic POS functions. Few are similar for the high level features. This is a place where I think Retail Pro excels.
Source: SoftwareAdvice
March 11, 2014
Mohamed R.
Project Manager
51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
April 14, 2018
“i'm working with retail pro since 2013, it was wonderful experience.”
Overall: i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever
Pros: very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".
Cons: it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.
Reviewer Source
Nominal Gift Card: This reviewer was invited by us to submit an honest review and was offered a nominal incentive as a thank you.
Source: Capterra
April 14, 2018