--- title: "Retail Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Retail Pro Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more." source_url: "https://www.capterra.com/p/164131/Retail-Pro-9/" page_type: "product" language: "en" --- # Retail Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Retail Pro ## What is Retail Pro? Retail Pro Prism is a powerful and flexible, global specialty retail management software platform with 54,000 installations in 131 countries and nineteen languages. The product features include an intuitive POS, inventory management through automated replenishment, true stock balancing, promotions, employee management, customer loyalty, SMS, and Email marketing, as well as deep reporting capabilities. Retailers can use Retail Pro to overcome data fragmentation and tailor Retail Pro to manage a desired workflow, branding, and business needs. Retail Pro is absolutely scalable whether the retail need will be to operate as a corporate store, multi-subsidiary retail chain, franchise, outlet, or as a simple mom and pop storefront. Larger operations are managed at a global level with centralized control from anywhere in the world including multi-country, multi-tax, and multi-currency. ## What is Retail Pro used for? [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Inventory Control](https://www.capterra.com/inventory-control-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 80 user reviews Reviews sentiment Positive 83% Neutral 8% Negative 10% Starting price $275 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Retail Pro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.retailpro.com&name=Retail Pro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Retail Pro 4.0 (80) VS. [3.8 (727)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price $275 Usage Based, Per Month Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (80) Ease Of Use 3.8 (3,006) Value For Money 2.9 (29) Value For Money 3.6 (2,242) Customer Service 4.2 (72) Customer Service 3.6 (1,946) ## Retail Pro alternatives [4.6 (375)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $176.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (1,318)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.8 (188)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164131/Retail-Pro-9/alternatives/) ## FAQs about Retail Pro Overview ### What problems does Retail Pro solve? Retail Pro solves slow checkout, inaccurate inventory, fragmented reporting, and difficult staff onboarding by giving retailers a customizable POS, back-office tools, role-based permissions, and strong multi-store support. Store managers, cashiers, inventory teams, and growing retail chains benefit most when they need faster transactions, clearer reporting, and smoother day-to-day operations. Answer based on 46 reviews Overview ### Which roles and teams benefit most from Retail Pro? Retail Pro is most used by business owners, store managers, and retail operations teams that need tighter control over point-of-sale activity, inventory, and daily transactions. IT managers, administrators, and project leads use it to support system setup, integrations, and reliability, while executives rely on reporting to monitor performance and guide decisions. Answer based on 34 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and specific industries is Retail Pro built for? Retail Pro is designed for specialty retailers with sales over $1 million, especially in apparel, footwear, luxury, electronics, gifts, resorts, parks, home goods, jewelry, sporting goods, and similar verticals. It is aimed at businesses operating across a broad range of specialty retail industries. Features and Usability ### What are the key features of Retail Pro? Retail Pro includes core retail features like point of sale, inventory management, customer management, and reporting. Differentiating capabilities include multi-store inventory visibility, a strong API for ERP and accounting integration, customizable screens and documents, role-based access controls, and promotions or loyalty program management for retail operations. Answer based on 46 reviews Pricing ### How much does it cost and what fees or limitations are included? Retail Pro starts at $275/month, with lease-to-own options and licenses priced at $1,500 per seat or $2,250 per site. Reviewers often describe it as expensive, especially for small businesses, citing per-seat billing, yearly registration and maintenance fees, and added setup, hardware, network, and integration costs. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Retail Pro integrate with? Retail Pro integrates with Shopify and supports over 20 integrations across ecommerce, accounting, and ERP systems. Catalog integrations include BigCommerce, Amazon Connect, NetSuite, QuickBooks Online, QuickBooks Enterprise, QuickBooks Desktop, and SAP Business One, with additional connections for EDI and retail operations platforms. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Retail Pro offer? Retail Pro provides in person training, live online sessions, webinars, documentation, and videos to support team setup. In person and live online formats offer guided instruction, webinars cover scheduled group learning, and documentation and videos provide self-paced reference materials for reviewing product features and steps. Answer based on 9 reviews Getting Started and Support ### What customer support options does Retail Pro offer, and how do users rate the experience? Retail Pro offers email/help desk, FAQ/forum, a knowledge base, phone support, chat, and 24/7 live rep support. Users often describe support as responsive, knowledgeable, and helpful, especially for quick questions and after-hours issues, though some report slow follow-through, limited portal information, and unresolved bugs during updates. Answer based on 46 reviews Ease of use ### How easy is Retail Pro to learn and use? Retail Pro works well for day-to-day retail tasks, and many teams learn core POS functions quickly. Small business staff and new cashiers often find checkout, billing, inventory entry, and customer account setup straightforward, while admins may need extra training for reports, multi-store workflows, permissions, and older or less intuitive features. Answer based on 28 reviews ## Features AI summary Based on 1,697 Retail POS System reviews Capterra data shows that buyers of retail POS systems rank the following features as their top priorities: - **Point of Sale (POS)** (**70%** of reviewers rated this feature as critical) - **Credit Card Processing** (**71%**) - **Payment Processing** (**57%**) Retail Pro supports all three of the features reviewers value most: **Point of Sale (POS)**, **Credit Card Processing**, and **Payment Processing**. Together, these capabilities help businesses complete transactions accurately, accept card payments efficiently, and manage day-to-day checkout operations with less friction, allowing teams to serve customers faster and keep sales moving. Point of Sale (POS) 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Inventory Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Commission Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees eCommerce Management 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Purchase Order Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Returns Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and facilitate returns of products sold Retail Pro 84 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Retail: For Retail Stores - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mail Order: Facilitate the process of ordering and the mail delivery of products - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Serial Number Tracking: Track and assign specific serial numbers to products - Shipping Management: Manage and track orders being shipped to customers - SKU/UPC Codes: Internal and external product tracking codes - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Warehouse Management: Manage and track operations and inventory within warehouses --- Get Advice We can help you find the software with the features you need. Features 3.9 (80) 3.9 Based on 80 reviews ## Pricing Value for money 2.9 (29) [View pricing plan details](https://www.capterra.com/p/164131/Retail-Pro-9/pricing/) Retail Pro $275.00 Usage Based,Per Month It includes: - Lease to own - $1,500 per seat/$2,250 per site license to own RPRO Value for money 2.9 (29) 2.9 Based on 29 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (72) 4.2 Based on 72 reviews ## User reviews Overall rating 4.0 Based on 80 reviews Filter by rating 5(17) 4(45) 3(10) 2(5) 1(3) Mentioned topic Sorted by most recent RB Randy B. Owner Retail ### "Don’t do it" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 26, 2026 Not great. They will nickel and dime you for every little thing and charge a large amount to renew. Plus so many bugs too Pros You can have a large inventory uploaded. But that’s it. So many bugs and costs are crazy high. Pass on this if you can. Cons Don’t do it if you are a small business!! Costs are ridiculous to set up and integrate with your website. Paid $18k when to find out most pos systems cost at most $2k to set up and you get exactly the same thing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MR Marcio R. Chief Technology Officer Computer Software ### "Solução Completa e Adaptada para o Varejo Brasileiro" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2024 O Retail Pro oferece uma plataforma confiável e altamente personalizável para o varejo, com funcionalidades que abrangem desde integrações fiscais até o gerenciamento de operações em múltiplas lojas e franquias. Escolhido por algumas das marcas mais desejadas do mundo, o Retail Pro se destaca pela sua flexibilidade e adaptação ao contexto brasileiro, sendo uma solução robusta e completa para empresas que desejam otimizar sua gestão e oferecer uma experiência diferenciada aos clientes. Pros O Retail Pro é uma solução robusta e flexível que atende bem às necessidades do varejo brasileiro, podendo ser utilizada tanto em lojas individuais quanto em redes e franquias. Em conformidade com a legislação fiscal local, o sistema traz um motor de promoções completo, incluindo gestão de cupons e promoções por faixa de horário, além de um programa de fidelidade totalmente personalizável com brindes, descontos e outras recompensas. A implantação é prática e eficiente, ideal para equipes que buscam facilidade de uso. Cons Algumas personalizações específicas exigem suporte técnico especializado, o que representa um custo adicional — ainda que competitivo dentro do mercado. Alternatives considered [Alterdata Shop](https://www.capterra.com/p/10006100/Alterdata-Shop/) Reasons for choosing Retail Pro Escolher o Retail Pro se dá pela sua flexibilidade e robustez nas funcionalidades de gestão de estoque e vendas. A capacidade de personalização e o suporte para integrações de terceiros foram decisivos, além da interface intuitiva que melhora a experiência do usuário. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Alberto N. Sales Support Food & Beverages ### "We are still trying it" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 May 24, 2023 Pros Retail Pro is a user-friendly software that fulfills all my requirements effortlessly. I encountered minimal issues, and whenever there were any, the support staff promptly resolved them. What sets it apart is its comprehensive range of features, making it a one-stop solution for any retail business. The software, combined with knowledgeable business partners, ensures success in the retail industry. The intuitive interface facilitates easy navigation for both admins and users, with a well-organized layout that maximizes options and optimizes space for processing and displaying items. Cons Retail Pro offers improved and informative support that is focused on knowledge-based solutions. However, I found the user information available on the portal to be lacking, which was disappointing. Additionally, the software's database recovery process, particularly on the main server, can be time-consuming. Upgrading from an older release to a new one, especially when dealing with numerous stores and POSs, can also be a lengthy process. While the software generally functions well, there is room for improvement in making certain basic features more user-friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Laura F. Owner Retail ### "Stay away" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 10, 2022 It’s been terrible all around. Pros Detailed reports are very good. A lot of options. Cons Customer Support is non existent. Stay away, too many times in 15 years we’ve been left high and dry with absolutely no help from our RetailPro partners and RetailPro customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Alicia W. Owner Retail ### "Retail Pro is a trap! If you are a small business- RUN!" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 10, 2022 I feel as though the company that sold it to me years ago completely took advantage. This product should not be sold to a startup or very small business. And the cost to maintain it should be clearly started before purchase. Thousands per year to maintain with software assurance and support ! I was recently quoted $15,000-$20,000 to upgrade and migrate from version 8.5 to prisim! Shame on you Retail Pro! I am extremely upset! Now I am stuck looking at new systems and pretty much starting over from scratch. Retail pro is a TRAP! Run for dear life! Pros I have used retail pro v8.5 for many many years. It had been reliable for the most part Cons COST!!!! It is way too expensive to maintain for a small business. I have been stuck in this software for years unable to update or upgrade it anything . Difficult to migrate to a new POS system because would lose historical data. I feel bamboozled! Reasons for choosing Retail Pro Was optimistic Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Brian B. Owner Retail ### "Rigid" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 15, 2022 Pros I hated using this product. The company that sold it to us was terrible and I often timeswas able to look up and problems I was having and fix them manually. Cons Rigid to use. must have exact product description to find products. Expensive to maintain. License fee software fee hardware network costs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NM Natee M. Business Owner Retail ### "Don’t buy. My on hand inventory is wrong. It’s a bad decision that I bought this product. " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 8, 2020 It sucks. Don’t buy. We have been trying to use it for over a year but now we have to start everything over because the inventory is not correct. We have to do manual adjustments a few times. Our products are high value watches with serial numbers and we have only less than 10 transactions per day!! We can’t imagine how this software can handle larger businesses with hundreds or thousands of transactions per day. Either the local solution provider (Adasoft) didn’t implement it correctly or the software really sucks! Pros Ease of use interface. Multiple stores capability. Cons \- It could not even calculate inventory correctly. - Regional Support is extremely slow and local solution provider could not help much. - We have been trying to use it for over a year, it has always been miscalculating the on-hand inventory and the actual inventory in the reports. - Upload tool is very difficult and confusing to use and can cause duplicate records and mess up the product database. - Slow. - We have been using it over a year just to find out that either the product or the implementation is sub standard. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Tony S. Md Accounting ### "My view" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 7/10 February 18, 2020 Good and quick to setup . Easy to configure. Some nice retail type features Pros Ease of use. Stock entry Reports Back end features Sales entry screen Customisable buttons. Sub menus Cons Old look dated interface.. lacks some high end features. No cloud option..some peripherals are hard to add on. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jose Miguel S. Software Development Team Manager Computer Software ### "Full Stack Retial Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 5, 2019 I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive. Pros I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good. Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa). Cons Cost, period... But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business. You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reasons for choosing Retail Pro Retail Pro is really Retail focused. There is no competition. Other companies develop Retail software around other producst, like ERP or Hardware, loosing focus. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Service Desk Engineer Consumer Goods ### "functional not flash" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 9, 2019 Still in use as it functions well, just needs an update Pros easy for the admin and user to navigate, layout allows for maximum options to be displayed while allowing for processing or item space Cons The skins or designs of this software still look like they're from the early error of POS, it's easy enough to remove the windows xp look Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164131/Retail-Pro-9/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Epos Now vs Retail Pro](https://www.capterra.com/compare/152638-164131/Epos-Now-vs-Retail-Pro-9)