Best For

Retail Pro is trusted by 159000+ users in specialty retail verticals like apparel, footwear, luxury, electronics, gifts, toys, hard goods, home furnishings, jewelry, sporting goods and more.

Product Details

Retail Pro is a flexible, device-agnostic specialty retail management software platform with powerful POS, replenishment and inventory management, promotions, employee and customer management, back office, performance, and KPI reporting capabilities. Retailers can use Retail Pro to overcome data fragmentation and tailor Retail Pro to exact workflow, branding, and business needs, whether they operate as a franchise, corporate store, outlet, or multi-subsidiary retailer, anywhere in the world.

Contact Details

Granite Information System

http://www.retailpro.com

Founded in 1987

Located in United States

Device agnostic
Customize anything
iOS, Windows, Android
Vertical form factor

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours

Retail Pro Features

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Retail Pro Reviews

Showing 5 of 65 reviews
Overall
4/5
Ease of Use
4/5
Customer Service
4.5/5
Dale J.
Co-owner
Furniture, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
5/10
Source: SoftwareAdvice
February 23, 2017

“Retail Pro ”

OverallWe purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.
ProsEasy to navigate and does what I need it to do. Minimal issues with the software. When we first started using it and issues would arise the support staff was always available.
ConsNeeded more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it. "Reports" feature is not very user friendly. Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.
Source: SoftwareAdvice
February 23, 2017
Brian W.
Sporting Goods, Unspecified
Used the software for: Unspecified
Overall Rating
4.5/5
Ease of Use
3.5/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
9/10
Source: SoftwareAdvice
March 11, 2014

“I'm a managing partner and CIO. ”

ProsIt does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously.
ConsSome of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge.
Recommendations to other buyersDon't stop at just the basic features. There are tons of point of sale software solutions out there, and most of them look great to an average sales associate. I think it's important to review the value-add features like reporting capabilities, add-on software options, availability of tech support, etc. Nearly all of the POS solutions I've reviewed are similar for the basic POS functions. Few are similar for the high level features. This is a place where I think Retail Pro excels.
Source: SoftwareAdvice
March 11, 2014
Sharon F.
Owner
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: SoftwareAdvice
May 16, 2018

“Retail Pro 9”

OverallWe pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.
ProsCustomization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.
ConsWhen using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.
Reviewer Source 
Source: SoftwareAdvice
May 16, 2018
Steve S.
owner
Retail, 11-50 employees
Used the software for: 2+ years
Overall Rating
2/5
Ease of Use
2/5
Customer Service
4/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: SoftwareAdvice
December 17, 2017

“Retail Pro 9.4 is a very unfortunate product.”

Overall V9.4 is very very slow and without features or benefits to offset the moving from V8 to V9.4. If you love lack of features and watching a spinning wheel you will love Rpro 9.4
ProsECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.
ConsUnbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base. Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable
Reviewer Source 
Source: SoftwareAdvice
December 17, 2017
Mohamed R.
Project Manager
51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 14, 2018

“i'm working with retail pro since 2013, it was wonderful experience.”

Overalli got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever
Prosvery powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".
Consit takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.
Reviewer Source 
Source: Capterra
April 14, 2018