--- title: "Retail Pro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Retail Pro Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more." source_url: "https://www.capterra.com/p/164131/Retail-Pro-9/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Retail Pro Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Retail Pro ## What is Retail Pro? Retail Pro Prism is a powerful and flexible, global specialty retail management software platform with 54,000 installations in 131 countries and nineteen languages. The product features include an intuitive POS, inventory management through automated replenishment, true stock balancing, promotions, employee management, customer loyalty, SMS, and Email marketing, as well as deep reporting capabilities. Retailers can use Retail Pro to overcome data fragmentation and tailor Retail Pro to manage a desired workflow, branding, and business needs. Retail Pro is absolutely scalable whether the retail need will be to operate as a corporate store, multi-subsidiary retail chain, franchise, outlet, or as a simple mom and pop storefront. Larger operations are managed at a global level with centralized control from anywhere in the world including multi-country, multi-tax, and multi-currency. ## What is Retail Pro used for? [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Inventory Control](https://www.capterra.com/inventory-control-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 80 user reviews Reviews sentiment Positive 83% Neutral 8% Negative 10% Starting price $275 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Retail Pro?[Manage this product listing](https://www.g2.com/products/retail-pro/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Retail Pro 4.0 (80) VS. [4.2 (1,133)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price $275 Usage Based, Per Month Starting Price $229 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (80) Ease Of Use 4.2 (1,128) Value For Money 2.9 (29) Value For Money 4.1 (889) Customer Service 4.2 (72) Customer Service 4.3 (1,058) ## Retail Pro alternatives [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.4 (205)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/164131/Retail-Pro-9/alternatives/) ## FAQs about Retail Pro Overview ### What problems does Retail Pro solve? Retail Pro solves day-to-day retail operating gaps by connecting point-of-sale transactions, inventory receiving, transfers, physical counts, customer records, promotions, loyalty rewards, and department-level sales reporting. Store managers, cashiers, inventory teams, and operators of single stores, chains, and franchises benefit from clearer stock distribution, faster checkout workflows, and consistent operations across locations. Answer based on 24 reviews Overview ### Which roles and teams benefit most from Retail Pro? Retail Pro is most used by retail owners, co-owners, and store managers who oversee daily sales, inventory, customer transactions, and store performance. IT administrators, service desk engineers, and software or IT project managers support system setup, maintenance, integrations, and issue resolution. Sales support and account teams track customer activity and coordinate sales operations. Answer based on 34 reviews Overview ### What company size and specific industries is Retail Pro built for? Retail Pro is designed for specialty retailers with annual sales over $1 million, particularly those in apparel, footwear, luxury goods, electronics, gifts, resorts, parks, home goods, jewelry, sporting goods, and similar verticals. Features and Usability ### What are the key features of Retail Pro? Retail Pro includes core Customer Management and Inventory Control, with Point of Sale (POS), multi-location inventory tracking, and purchase order management for store operations. Reviewers most often discuss its inventory management, reporting, and multi-store capabilities. Differentiating flexibility comes from Customizable Reports, Access Controls/Permissions, and API integrations. Answer based on 46 reviews Pricing ### How much does it cost and what fees or limitations are included? Retail Pro starts at $275 per month under usage-based pricing, with lease-to-own options. License-to-own pricing is listed at 1,500 per seat or 2,250 per site. Reviewers frequently describe setup, integration, maintenance, and per-seat costs as high, particularly for smaller businesses; one notes that a server can count as a seat. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Retail Pro integrate with? Retail Pro integrates with over 20 third-party tools, including Shopify, BigCommerce, WooCommerce, Magento 2 Order Management, NetSuite, QuickBooks Online, SAP Business One, and SPS Commerce. Its catalog also covers retail operations, accounting, e-commerce, order management, and EDI workflows, with options such as Amazon Connect and Sage 300. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Retail Pro offer? Retail Pro provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual step-by-step guidance. Answer based on 9 reviews Getting Started and Support ### What customer support options does Retail Pro offer, and how do users rate the experience? Retail Pro offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative assistance, and chat. Users often describe support teams as knowledgeable, friendly, and responsive, with live chat valued for quick questions. However, some report slow responses, limited portal information, inconsistent follow-through, and unresolved technical issues. Answer based on 46 reviews Ease of use ### Is Retail Pro easy to use for retail staff? Retail Pro makes daily point-of-sale tasks easy for many retail staff, with clear sales screens, customer records, and inventory workflows. Small business teams often train new cashiers quickly, especially with provider-led onboarding. However, administrators may need extra training for reports, multi-store settings, integrations, and less intuitive advanced features. Answer based on 28 reviews ## Features AI summary Based on 1,708 Retail POS System reviews Capterra data shows that buyers of retail POS systems rank the following features as their top priorities: - **Inventory Tracking** (**61%** of reviewers rated this feature as critical) - **Point of Sale (POS)** (**70%**) - **Credit Card Processing** (**70%**) Retail Pro supports all three features that reviewers rate as most important: **Inventory Tracking**, **Point of Sale (POS)**, and **Credit Card Processing**. Together, these capabilities help businesses keep stock levels accurate, complete transactions quickly at checkout, and process card payments reliably, allowing teams to manage daily retail operations with better speed and control. Point of Sale (POS) 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Commission Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Tracking, calculating, and paying commissions and earnings to employees eCommerce Management 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Inventory Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Purchase Order Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Returns Management 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and facilitate returns of products sold Retail Pro 85 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For Retail: For Retail Stores - Forecasting: Form predictions based on past and present data/trends - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Replenishment: Track stock count levels to manage product reordering - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Mail Order: Facilitate the process of ordering and the mail delivery of products - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail Management: Manage sales in retail stores - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Returns Tracking: See what items have been returned - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Serial Number Tracking: Track and assign specific serial numbers to products - Shipping Management: Manage and track orders being shipped to customers - SKU/UPC Codes: Internal and external product tracking codes - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Touch Screen: Interactivity between software and users by touching areas on the screen of display devices - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Warehouse Management: Manage and track operations and inventory within warehouses --- Get Advice We can help you find the software with the features you need. Features 3.9 (80) 3.9 Based on 80 reviews ## Pricing Value for money 2.9 (29) [View pricing plan details](https://www.capterra.com/p/164131/Retail-Pro-9/pricing/) Retail Pro $275.00 Usage Based,Per Month It includes: - Lease to own - $1,500 per seat/$2,250 per site license to own RPRO Value for money 2.9 (29) 2.9 Based on 29 reviews ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (72) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (72) 4.2 Based on 72 reviews ## User reviews Overall rating 4.0 Based on 80 reviews Filter by rating Counts reflect reviews available in this feed. 5(17) 4(45) 3(10) 2(5) 1(3) Mentioned topic Recent reviews first, then most helpful OW Owner Owner Used the software for: 3-5 years ### "Don’t do it" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 9, 2026 Not great. They will nickel and dime you for every little thing and charge a large amount to renew. Plus so many bugs too Pros You can have a large inventory uploaded. But that’s it. So many bugs and costs are crazy high. Pass on this if you can. Cons Don’t do it if you are a small business!! Costs are ridiculous to set up and integrate with your website. Paid $18k when to find out most pos systems cost at most $2k to set up and you get exactly the same thing. OW Owner Owner Used the software for: 3-5 years ### "V9 is horrible. V9 reports are total disaster." 2.0 December 15, 2017 I have built two business' using Retail Pro reports. I recommended it to every retailer I met. I could change reports to get all the information I needed to make good decisions. With V9, reports seem to be pretty much be in stone, unless I want to pay an exorbitant amount to have each one created. In V8, I could create whatever I needed in minutes. I don't comprehend how with all this new technology, we went so far backwards from where we were. V9 reports have cost me dearly. If not corrected, I will have to find a better option. Pros I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back! Cons V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies. CO Co-owner Co-owner Used the software for: 3-5 years ### "Retail Pro " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 24, 2017 We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed. Pros Easy to navigate and does what I need it to do. Minimal issues with the software. When we first started using it and issues would arise the support staff was always available. Cons Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it. "Reports" feature is not very user friendly. Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more. Mohamed R. Project Manager Used the software for: 3-5 years ### "i'm working with retail pro since 2013, it was wonderful experience." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 16, 2018 i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever Pros very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database". Cons it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs. RE Reviewer ### "I'm a managing partner and CIO. " 4.5 Overall Rating 4.5 4.5 Ease of Use 3.5 3.5 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 13, 2014 Pros It does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously. Cons Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge. IP IT Project Manager IT Project Manager Used the software for: 3-5 years ### "Retail Pro review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2017 I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique. As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen". Pros The simple structure of the POS. Very easy to learn. Cons The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices. Brian B. Owner Used the software for: 3-5 years ### "Rigid" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 16, 2022 Pros I hated using this product. The company that sold it to us was terrible and I often timeswas able to look up and problems I was having and fix them manually. Cons Rigid to use. must have exact product description to find products. Expensive to maintain. License fee software fee hardware network costs WD web developer web developer Used the software for: 3-5 years ### "Unbelievably terrible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 January 9, 2018 Nothing. I loathe this software and I wish its developers absolutely nothing but the worst. Pros I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software. Cons It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis. IA IT administrator IT administrator Used the software for: 3-5 years ### "Waste of money" 2.0 November 19, 2018 Pros Very heavy software and it loading takes 2 minutes in clients machine , one more problem is may be shut down your computer without closing retailpro you should activate licence until it’s not open Cons In this software we can costomize any thing like i want also security permission setting is good. BA Business Analyst Business Analyst Used the software for: 3-5 years ### "Strong Customization but can still be improved" 4.0 August 1, 2018 Pros \* Very strong customization options. \* Its EMV compatible which is a big plus \* Its got strong Employee and customer management modules \* Strong reporting capabilities Cons \* Not having ability to “edit” the preloaded report formats to suit our needs. \* There are few glitches here and there especially with a preloaded cards but customer service is usually quick to respond [View all Reviews](https://www.capterra.com/p/164131/Retail-Pro-9/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.