# Retail Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Retail Pro the right Retail POS System solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164131/Retail-Pro-9/reviews --- Retail Pro 4 (80) [View alternatives](https://www.capterra.com/p/164131/Retail-Pro-9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Retail Pro Ease of use 3.9 Customer Service 4.2 ## Pros and Cons in Reviews AN Alberto N Sales SupportFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “What sets it apart is its comprehensive range of features, making it a one-stop solution for any retail business.“ May 24, 2023 RB Randy B OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Paid $18k when to find out most pos systems cost at most $2k to set up and you get exactly the same thing.“ February 26, 2026 LF Laura F Owner Retail, 11 - 50 employeesUsed the software for: More than 2 years. “Detailed reports are very good.“ December 10, 2022 AN Alberto N Sales SupportFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “However, I found the user information available on the portal to be lacking, which was disappointing.“ May 24, 2023 AW Alicia W OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Difficult to migrate to a new POS system because would lose historical data.“ November 10, 2022 AW Alicia W OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I have been stuck in this software for years unable to update or upgrade it anything .“ November 10, 2022 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RJ Ronald J. Owner Retail Used the software for: 2+ years ### "V9 is horrible. V9 reports are total disaster." December 14, 2017 2.0 I have built two business' using Retail Pro reports. I recommended it to every retailer I met. I could change reports to get all the information I needed to make good decisions. With V9, reports seem to be pretty much be in stone, unless I want to pay an exorbitant amount to have each one created. In V8, I could create whatever I needed in minutes. I don't comprehend how with all this new technology, we went so far backwards from where we were. V9 reports have cost me dearly. If not corrected, I will have to find a better option. Pros I have used Retail Pro for about 15 years, so I am very familiar with it. Rtech customer service reps are knowledgeable and easy to work with. V8 was awesome. Wish I could go back! Cons V9 is slower and harder to get around in. Reports are the biggest downfall. There is not even a simple sales tax report, nor any type of customer reports for companies. Review Source DJ Dale J. Co-owner Furniture Used the software for: 2+ years ### "Retail Pro " February 23, 2017 4.0 We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed. Pros Easy to navigate and does what I need it to do. Minimal issues with the software. When we first started using it and issues would arise the support staff was always available. Cons Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it. "Reports" feature is not very user friendly. Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more. Review Source MR Mohamed R. Project Manager Used the software for: 2+ years ### "i'm working with retail pro since 2013, it was wonderful experience." April 14, 2018 4.0 i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever Pros very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database". Cons it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs. Review Source BW Brian W. Sporting Goods Used the software for: ### "I'm a managing partner and CIO. " March 11, 2014 4.5 Pros It does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously. Cons Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge. Review Source cC craig C. IT Project Manager Retail Used the software for: 2+ years ### "Retail Pro review" November 10, 2016 4.0 I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique. As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen". Pros The simple structure of the POS. Very easy to learn. Cons The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices. Review Source BB Brian B. Owner Retail Used the software for: 2+ years ### "Rigid" February 15, 2022 1.0 Pros I hated using this product. The company that sold it to us was terrible and I often timeswas able to look up and problems I was having and fix them manually. Cons Rigid to use. must have exact product description to find products. Expensive to maintain. License fee software fee hardware network costs Review Source BJ Benjamin J. web developer Retail Used the software for: 2+ years ### "Unbelievably terrible" June 16, 2017 1.0 Nothing. I loathe this software and I wish its developers absolutely nothing but the worst. Pros I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software. Cons It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis. Review Source Response from Retail Pro International June 29, 2017 Hello Benjamin. We¿re sad to hear you aren¿t getting to experience the best of Retail Pro. Are you on a very outdated version of Retail Pro software? Please contact us at customercare@retailpro.com and let¿s see what we can do to get your problem resolved. II Ismail I. IT administrator Apparel & Fashion Used the software for: 2+ years ### "Waste of money" November 18, 2018 2.0 Pros Very heavy software and it loading takes 2 minutes in clients machine , one more problem is may be shut down your computer without closing retailpro you should activate licence until it’s not open Cons In this software we can costomize any thing like i want also security permission setting is good. Review Source AR Amogh R. Business Analyst Health, Wellness and Fitness Used the software for: 2+ years ### "Strong Customization but can still be improved" July 31, 2018 4.0 Pros \* Very strong customization options. \* Its EMV compatible which is a big plus \* Its got strong Employee and customer management modules \* Strong reporting capabilities Cons \* Not having ability to “edit” the preloaded report formats to suit our needs. \* There are few glitches here and there especially with a preloaded cards but customer service is usually quick to respond Review Source sZ suzanne Z. owner Apparel & Fashion Used the software for: 2+ years ### "RIS review" April 14, 2017 3.0 Server based is outdated. Pros Robust, and reliable we have used it for more than 30 years. It has served our store well over the last 30 years. Reporting is good. Cons Clunky and outdated. To improve our online presence we need to link to Linked Retail which is $ a month Review Source KB Kathryn B. Account Manager Apparel & Fashion Used the software for: Less than 6 months ### "RPro Gets the Job Done but Not Without Glitches" December 6, 2016 4.0 RPro is easy-to-use and works as a POS system in retail. Visually, it's outdated and the UX can definitely be improved. It's pretty quick but has its glitches, one being gift receipt printing. When printing gift receipts, you have to print it a few times in order to get the items you want on it. I've also used MindBody as a POS and found that superior to RPro. Pros Easy to use, gets the job done Cons Outdated UX/UI, glitchy Review Source JC John C. Retail Used the software for: ### "Retail Pro with our business partners at J.D. Associates" June 19, 2014 4.0 Pros We have been using Retail Pro for a number of years now and have been partnering with J.D. Associates, Leominster, MA since the start. J.D. Associates have helped up with moving us from Retail Pro 8 to RP9, as well as their normal day-to-day support. Because of the uniqueness of our business, we often have odd uses or requests of Retail Pro, but J.D. Associates helps us work through each request and challenge to help us move our business forward. Cons There are shortcomings with Retail Pro 9 reports. This is a known issue and shouldn't be a surprise. Other challenges we have seen could be due to how our system is configured, but we are working through that. Review Source TJ Tricia J. Retail Used the software for: ### "Retail Pro & J.D. Associates -A Winning Combination!" June 20, 2014 4.5 Pros Retail Pro and J.D. Associates are the total package! As our business continues to grow, they provide the necessary software/hardware, training, and all-around retail solutions to help us achieve our goals. Email updates keep us well-informed of industry changes, as well as any new products available that will enhance our POS experience. Webinars are also offered as an integral part of our training experience. I can always count on their expertise and professionalism to keep us moving forward. Cons Not having ability to "edit" the preloaded report formats to suit our needs. Review Source MB Marc B. Used the software for: ### "" September 27, 2013 4.5 We own a retail clothing store in northern British Columbia, Canada and have been using Retail Pro for 5 years now. We have always been very satisfied with its ease of use, intuitiveness and overall user friendliness. Their techs have been responsive, available for consult every time I've had to call. They've always fixed or helped develop reports tailored to our needs. I tested many many different POS software programs before finally deciding on Retail Pro from our Canadian Vendor; Canadian Retail Solutions. Implementation was as painless as using a brand new software could ever be! I would recommend Retail Pro to any retailer, big or small. Review Source AW Andie W. Furniture Used the software for: ### "Homeroom at Madison Crossing" March 15, 2014 4.5 Pros I like the accountability and availability, the pleasant customer service with patient providers, and the long-lasting hardware. Cons It would be difficult to state a true "dislike." Obviously, they treat their employees well and/or have a good product because of the consistency and long-term tenure of their staffing. I would like one improvement in the format of their sales and on-hand inventory reports having the ability to be combined or melded. Review Source RM Rita M. Web cunsultant Retail Used the software for: 6-12 months ### "Get rid of manual billing and get a 3 step easy billing software to track your sales" December 14, 2018 4.0 Get support any time. Pros Avoid manual billing and get an easy billing software to track your sales. Easy to use and create your invoice. Cons Easy billing, can save your customer database and do marketing with them. Easily maintain your stock. Review Source SS Samantha S. Apparel & Fashion Used the software for: ### "Best point of sale system" March 25, 2014 5.0 Pros Retail Pro is an amazing system. The reports are so easy to understand and use. I get all the information I am looking for with simple reports. The service is above and beyond amazing; the techs are always there to help and answer any questions. They are really a great great company. Cons The only negative I have is that in the entry process, you must go to a different screen to add a picture to a matrix. Review Source BG Bill G. Retail Used the software for: ### "Retail Pro with Big Hairy Dog" February 25, 2014 4.5 Pros Retail Pro Version 8 - flexibility in the product mix we sell; by the item, weight, or volume discounts. Big Hairy Dog - response time is great! Things are going to happen, and when it does, we know that our support team at BHD will respond and get us back on track, day or night! Cons The issues that seem to limit reporting capabilities are addressed in the upcoming upgrade version. Review Source SF Stephen F. Apparel & Fashion Used the software for: ### "Business Owner" June 13, 2014 4.5 Pros The response time from service department is very good. It covers all categories for us. Layaway, special orders, time in/out, etc. Cons They charge per seat. If you use a main server to control the points of sale, the server is considered a seat. I know it is hard to have a billing structure for different types of companies, but small independents have a tough time. Review Source RU Randolph U. Luxury Goods & Jewelry Used the software for: ### "Retail Pro v9" June 13, 2014 5.0 Pros I find it very user-friendly and very visual with the layout. The vendor always responds to questions and is always willing to help. Cons Nothing that I can think of currently. The product is very easy to use, and the vendor is always there to support and provide whatever is needed. Review Source CE Carol E. CEO Retail Used the software for: Less than 6 months ### "Learning something new" March 12, 2017 4.0 It's easy to use, support was great and I felt comfortable Review Source JO Jack O. Sporting Goods Used the software for: ### "Retail Pro 9 & JD Associates Leominster, MA" September 29, 2014 5.0 Pros Retail Pro is a easy to use. The vendor, JDA, is responsive when we have a question. Cons The software does not have a process module for manufacturing or changing the product for resale. There are no issues with the vendor. Review Source FL Frank L. Building Materials Used the software for: ### "POS is easy and works fine" December 23, 2014 3.5 Pros This product works well. Even when it breaks sometimes, we can fix it ourselves. Cons I don't like this product sometimes. It easily takes paper, although it can be fixed. Review Source VW Victoria W. Retail Used the software for: ### "Executive Vice President" December 23, 2014 3.5 Pros User friendly, environmentaly friendly and easy to operate at a low cost. Cons Definitely needs improvement for customer service, plus professional training needed. Review Source LN Loc N. Electrical/Electronic Manufacturing Used the software for: ### "My Review of Retail Pro" December 23, 2014 4.0 Pros I like their services and delivery, as well as their customer service and helpline. Cons Their price is a little bit too pricey (toward the high end). Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.