# Page 2 | Retail Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Retail Pro the right Retail POS System solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164131/Retail-Pro-9/reviews --- Retail Pro 4 (80) [View alternatives](https://www.capterra.com/p/164131/Retail-Pro-9/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Retail Pro ## Showing most helpful reviews Showing 26-50 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Randy B. Owner Retail Used the software for: 2+ years ### "Don’t do it" February 26, 2026 2.0 Not great. They will nickel and dime you for every little thing and charge a large amount to renew. Plus so many bugs too Pros You can have a large inventory uploaded. But that’s it. So many bugs and costs are crazy high. Pass on this if you can. Cons Don’t do it if you are a small business!! Costs are ridiculous to set up and integrate with your website. Paid $18k when to find out most pos systems cost at most $2k to set up and you get exactly the same thing. Review Source MR Marcio R. Chief Technology Officer Computer Software Used the software for: 2+ years ### "Solução Completa e Adaptada para o Varejo Brasileiro" October 27, 2024 5.0 O Retail Pro oferece uma plataforma confiável e altamente personalizável para o varejo, com funcionalidades que abrangem desde integrações fiscais até o gerenciamento de operações em múltiplas lojas e franquias. Escolhido por algumas das marcas mais desejadas do mundo, o Retail Pro se destaca pela sua flexibilidade e adaptação ao contexto brasileiro, sendo uma solução robusta e completa para empresas que desejam otimizar sua gestão e oferecer uma experiência diferenciada aos clientes. Pros O Retail Pro é uma solução robusta e flexível que atende bem às necessidades do varejo brasileiro, podendo ser utilizada tanto em lojas individuais quanto em redes e franquias. Em conformidade com a legislação fiscal local, o sistema traz um motor de promoções completo, incluindo gestão de cupons e promoções por faixa de horário, além de um programa de fidelidade totalmente personalizável com brindes, descontos e outras recompensas. A implantação é prática e eficiente, ideal para equipes que buscam facilidade de uso. Cons Algumas personalizações específicas exigem suporte técnico especializado, o que representa um custo adicional — ainda que competitivo dentro do mercado. Alternatives considered [Alterdata Shop](https://www.capterra.com/p/10006100/Alterdata-Shop/) Reason for choosing Retail Pro Escolher o Retail Pro se dá pela sua flexibilidade e robustez nas funcionalidades de gestão de estoque e vendas. A capacidade de personalização e o suporte para integrações de terceiros foram decisivos, além da interface intuitiva que melhora a experiência do usuário. Review Source Jose Miguel S. Software Development Team Manager Computer Software Used the software for: 2+ years ### "Full Stack Retial Software" December 5, 2019 4.0 I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive. Pros I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good. Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa). Cons Cost, period... But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business. You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Retail Pro Retail Pro is really Retail focused. There is no competition. Other companies develop Retail software around other producst, like ERP or Hardware, loosing focus. Review Source SS Steve S. owner Retail Used the software for: 2+ years ### "Retail Pro 9.4 is a very unfortunate product." December 17, 2017 2.0 V9.4 is very very slow and without features or benefits to offset the moving from V8 to V9.4. If you love lack of features and watching a spinning wheel you will love Rpro 9.4 Pros ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro. Cons Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base. Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable Review Source SF Sharon F. Owner Retail Used the software for: 2+ years ### "Retail Pro 9" May 16, 2018 3.0 We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end. Pros Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created. Cons When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed. Review Source AN Alberto N. Sales Support Food & Beverages Used the software for: 6-12 months ### "We are still trying it" May 24, 2023 4.0 Pros Retail Pro is a user-friendly software that fulfills all my requirements effortlessly. I encountered minimal issues, and whenever there were any, the support staff promptly resolved them. What sets it apart is its comprehensive range of features, making it a one-stop solution for any retail business. The software, combined with knowledgeable business partners, ensures success in the retail industry. The intuitive interface facilitates easy navigation for both admins and users, with a well-organized layout that maximizes options and optimizes space for processing and displaying items. Cons Retail Pro offers improved and informative support that is focused on knowledge-based solutions. However, I found the user information available on the portal to be lacking, which was disappointing. Additionally, the software's database recovery process, particularly on the main server, can be time-consuming. Upgrading from an older release to a new one, especially when dealing with numerous stores and POSs, can also be a lengthy process. While the software generally functions well, there is room for improvement in making certain basic features more user-friendly. Review Source AW Alicia W. Owner Retail Used the software for: 2+ years ### "Retail Pro is a trap! If you are a small business- RUN!" November 10, 2022 3.0 I feel as though the company that sold it to me years ago completely took advantage. This product should not be sold to a startup or very small business. And the cost to maintain it should be clearly started before purchase. Thousands per year to maintain with software assurance and support ! I was recently quoted $15,000-$20,000 to upgrade and migrate from version 8.5 to prisim! Shame on you Retail Pro! I am extremely upset! Now I am stuck looking at new systems and pretty much starting over from scratch. Retail pro is a TRAP! Run for dear life! Pros I have used retail pro v8.5 for many many years. It had been reliable for the most part Cons COST!!!! It is way too expensive to maintain for a small business. I have been stuck in this software for years unable to update or upgrade it anything . Difficult to migrate to a new POS system because would lose historical data. I feel bamboozled! Reason for choosing Retail Pro Was optimistic Review Source NM Natee M. Business Owner Retail Used the software for: 1-2 years ### "Don’t buy. My on hand inventory is wrong. It’s a bad decision that I bought this product. " July 8, 2020 1.0 It sucks. Don’t buy. We have been trying to use it for over a year but now we have to start everything over because the inventory is not correct. We have to do manual adjustments a few times. Our products are high value watches with serial numbers and we have only less than 10 transactions per day!! We can’t imagine how this software can handle larger businesses with hundreds or thousands of transactions per day. Either the local solution provider (Adasoft) didn’t implement it correctly or the software really sucks! Pros Ease of use interface. Multiple stores capability. Cons \- It could not even calculate inventory correctly. - Regional Support is extremely slow and local solution provider could not help much. - We have been trying to use it for over a year, it has always been miscalculating the on-hand inventory and the actual inventory in the reports. - Upload tool is very difficult and confusing to use and can cause duplicate records and mess up the product database. - Slow. - We have been using it over a year just to find out that either the product or the implementation is sub standard. Review Source LF Laura F. Owner Retail Used the software for: 2+ years ### "Stay away" December 10, 2022 2.0 It’s been terrible all around. Pros Detailed reports are very good. A lot of options. Cons Customer Support is non existent. Stay away, too many times in 15 years we’ve been left high and dry with absolutely no help from our RetailPro partners and RetailPro customer service. Review Source DT Dawne T. IT Manager Apparel & Fashion Used the software for: 2+ years ### "Retail Pro ver. 9.4" April 13, 2018 3.0 Pros After using Retail Pro ver. 8 for 13 years, version 9.4 does have some extra features that make getting needed information inside the program without running reports. You can customize screens and documents. The software is fairly intuitive. Conversion from version 8 to version 9 went smoothly without loss of data. The check in/out function of the software is improved in 9.4. Maintenance of data is much easier in this version and corrections can be done while users are using the software. Cons Retail Pro version 9.4 is VERY, VERY slow. The Purchase Order piece of the software has many bugs and the company is not responsive to fix them. The reports are inadequate and no customization is allowed without purchasing third party software. Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report. Basic information is unavailable in the reports delivered with the software. Review Source VR Verified Reviewer Service Desk Engineer Consumer Goods Used the software for: Less than 6 months ### "functional not flash" October 9, 2019 4.0 Still in use as it functions well, just needs an update Pros easy for the admin and user to navigate, layout allows for maximum options to be displayed while allowing for processing or item space Cons The skins or designs of this software still look like they're from the early error of POS, it's easy enough to remove the windows xp look Review Source MW Moses W. PHYSICIAN Retail Used the software for: 6-12 months ### "POS Easy is great for both smaller scale users and large scale users, it allowed us to accommodate a larger number of customers." June 23, 2018 4.0 POS EASY is really easy to use and offers you attention as a customer by solving any problems as fast as possible. More need to be done to ensure that all data on pricing at time of customer purchase is used to ensure that any overcharge by workers is eliminated. Pros Being both cloud based and offline makes it easy to access data from anywhere anytime at the same time have work moving on even without the internet, customer support is great, easy to integrate with already existing accounting systems and software, good pricing especially for small users who can choose to use the mobile version. Cons Not all data is retrievable for example surety that customers were charged as set or might have paid more. Generally the a software is worth including in your business accounting softwares. Review Source TS Tony S. Md Accounting Used the software for: 6-12 months ### "My view" February 18, 2020 3.0 Good and quick to setup . Easy to configure. Some nice retail type features Pros Ease of use. Stock entry Reports Back end features Sales entry screen Customisable buttons. Sub menus Cons Old look dated interface.. lacks some high end features. No cloud option..some peripherals are hard to add on. Review Source aE abdullah E. Manager Arts and Crafts Used the software for: 6-12 months ### "Love It and want more " August 30, 2018 4.0 For once I can’t say I have complaints, they delivered on everything they promise, I only wish they had a Wholesale Pro in addition to their Retail Pro Pros It has nearly everything you would expect it to have for a retail store, whether it’s brick and mortar or an ecommerce, in terms of functionality and features. Cons I only wish they had a version for a wholesale store instead of retail but hence the name. Essentially the exact same thing but with features for quantity and bulk. Review Source RS Robert S. Retail Pro Administrator Retail Used the software for: 2+ years ### "Retail Pro 9" April 13, 2018 5.0 I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time. Pros It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business Cons New more knowledge based support. When I access my portal, the limited amount of user information is disappointing Review Source SC Steve C. Used the software for: ### "" October 18, 2012 3.0 We have been using Retail Pro for over 12 years when it was a DOS system. We have 9 retail tobacco stores and I purchased the system for it's multi-store functionality. It is great when it comes to receiving product and distributing out to the stores. I can see what each store needs, and distribute to all stores in one screen. However, for five years I've been trying to get it integrated with my accounting package, QuickBooks, and it doesn't work. They will tell you is does, but it doesn't. The poll display is a waste of money. We paid thousands of dollars for their yearly registration fee and got nothing for it. Then we were told we needed to go from version 5 to 8 if we wanted support. They made no effort to tell us about bugs or upgrades to the system each year and they are still like that. I can't tell if it's the reseller/support company, Data business systems or if it is Retail Pro. I have called Retail Pro directly to try to get issues resolved and they never got back to me. Gift certificates are very difficult to do, you need to remember to put in a negative when you sell and positive to redeem. I don't understand how over 30,000 companies can use this program. It's good but not great! Review Source CB Clive B. Apparel & Fashion Used the software for: ### "Retail Pro and Big Hairy Dog: a Winning Combination" July 11, 2014 4.0 Pros The Retail Pro product and Big Hairy Dog are unique in a number of ways: 1) The product has unmatched functionality that allows users to manage just about every conceivable aspect of a retail business (fashion, in our case) in a highly flexible and customized manner. 2) The product is mature and, as a result, is extremely robust. 3) Retail Pro is very active and responsive with their support program. Bugs are addressed in a timely and efficient manner. Extensions to the product occur on an ongoing basis. 4) Big Hairy Dog are an excellent distributor of Retail Pro. They are well established and have a large team of highly skilled professionals providing service and support on the Retail Pro product. Their knowledge and experience in both Retail Pro and POS generally is unmatched. Cons The user interface of the product could be more intuitive. Review Source JU Jorge U. Apparel & Fashion Used the software for: ### "Retail Pro's many features " March 20, 2014 4.0 Pros The best part about Retail Pro is the user interface with the touch screen capabilities for our stores. It gives sales personnel the ease of access and a touch screen that is fluid and fast to use. I also like the ability to change the layout to any way we may need throughout the scope of our stores. The best part I like about retail pro is our vendor, BHD; they are the best Retail Pro support team in North America, hands down! They are friendly, professional, and very knowledgeable on how it works and what features are best to implement for your business. Cons The reporting features can be a bit confusing, but with the right support from your retail partner and trainers, these all can be modified to do pretty much anything you need to report with ease. Receipt layout can be a bit challenging, but it gets easier with time as you use it more. Review Source BL Brian L. Account Executive Team Lead Retail Used the software for: Less than 6 months ### "straight-forward POS" July 22, 2018 4.0 Pros A cloud-base POS that helps all transactions, including an "offline" mode in case you do not have internet at that exact time of need. You can print or store your transactions so you are in control of your own accounting. Cons I'd like to see customer support a bit faster ( we are dealing with money after-all), and although the system is customizable, I think it lacks with information in some of the reporting. Review Source DC Dave C. Used the software for: ### "" October 9, 2013 5.0 We are Unlimited Skate and Snow in Banff/Canmore Alberta - a snowboard shop with a different attitude. We wanted a point of sale system that was easy to use. It needed to be reliable and also multifunctional with its reporting. Before Retail Pro, we had a non friendly DOS program! We have been with Retail Pro for 10 years. The implementation was incredible. Their help with the changeover was wonderful. They were friendly, courteous, humorous, and efficient. It took them about 2 days to finalize everything, which was pretty incredible. Honestly, when we train new people for our team, it takes less than 15 minutes to get them to understand how to use most of the sale portion of the program. The customer support is great. All of the techs are really helpful, friendly, and patient! We always receive the help we need. Benefits have included: -quicker transactions -ease of creating customer accounts. -endless reporting options; you can pretty much create any report that you can think of Review Source RP Randy P. Manager Retail Used the software for: Less than 6 months ### "Full-featured, for advanced users" October 3, 2016 4.0 We've used Retail Pro (v8) for 11 years now, and it has served us well. There are features we do not use, but the program fills our needs very well- inventory, vendor & customer management, reporting etc. Pros Versatile and straight forward to use. Many 'out of the box' POS programs are too rigid to adapt to the unique needs of specialty retailers. Retail Pro handles this very well. While there are features we feel we are doing without, no other program offers us the flexibility in the ordering process we need. Cons Room for non-tech savvy users to get into trouble. Tends to lag a bit behind the leading edge of technology. Review Source CM Chris M. Retail Used the software for: ### "J.D Associates and Retail Pro" June 23, 2014 5.0 Pros We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well! I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager! Cons I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views. Review Source DB Daniel B. Retail Used the software for: ### "Retail Pro gives us a competitive edge!" March 26, 2014 4.5 Pros Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business. Cons No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation. Review Source AP Ann P. Retail Used the software for: ### "Big Hairy Dog is Top Dog in Glamour House's Book!" March 17, 2014 4.5 Pros Hands down, what I like best is that our service is through BHD. I purchased Retail Pro in 2003 and have had bumps along the way (e.g.-hard drive crashes, lost data/backup issues, questions on operation, etc.). Customer support has always gone over and above the call of duty to solve my problems in a friendly, efficient, and cost-effective manner. Also, it is comforting that their support staff have longevity in the company. I also like the intuitive features of use and easy integration with Quickbooks. Cons I am concerned that at some point they will no longer support Version 8, and Version 8 works just fine for us. We don't want to be forced to buy more than we need. Review Source SS Sally S. Museums and Institutions Used the software for: ### "Happy Retail Pro User!" March 30, 2014 4.5 Pros First off, we have really enjoyed working with Big Hairy Dog for the last five years. We have an awesome trainer, who is fantastic on his followthrough, which is extremely important in the retail business. Our support rep is also very quick to respond when we need technical assistance. The software is very user-friendly and so diverse, covering most of our needs at the WOW. Cons Being my first time using POS systems, I have no complaints because of the training that we had from the very beginning. I have also talked with other Retail Pro customers, and they all feel the same when using this product. 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