---
title: "Pimberly PIM Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Pimberly PIM Software - reviews, pricing plans, popular comparisons to other PIM products and more."
source_url: "https://www.capterra.com/p/164149/Pimberly-PIM/"
page_type: "product"
language: "en"
publication_date: "2026-09-30"
---

# 

 Pimberly PIM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 30, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Pimberly PIM

## What is Pimberly PIM?

Pimberly is a robust cloud-based Product Information Management (PIM) platform that centralises and streamlines all product data management processes. By providing a single source of truth for product information, it helps businesses create engaging online experiences with enhanced, differentiated product descriptions. Pimberly’s tools improve efficiency by automating data updates, validation, and workflows, reducing manual effort and errors. The platform also supports multi-channel publishing, ensuring consistent product data across websites, marketplaces, and other digital platforms. Pimberly accelerates speed to market, simplifies product launches, and facilitates global expansion with its localisation features, making it an invaluable asset for scaling businesses. Working with household names like Harvey Nichols, Build-a-Bear, Muji, and JD Sports, Pimberly is primed to revolutionise your data!

## What is Pimberly PIM used for?

[PIM](https://www.capterra.com/pim-software/)[Digital Asset Management](https://www.capterra.com/digital-asset-management-software/)[Product Data Management](https://www.capterra.com/product-data-management-software/)

Top alternative

Featured

Overall rating

Based on 36 user reviews

Reviews sentiment

Positive

92%

Neutral

0%

Negative

8%

Starting price

$30000

Usage Based, Per Year

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Pimberly PIM?[Manage this product listing](https://www.g2.com/products/pimberly-saas-pim-dam/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Pimberly PIM

4.4 (36)

VS.

[4.7 (99)](https://www.capterra.com/p/170183/sales-layer/reviews/)

Starting Price

$30000

Usage Based, Per Year

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (36)

Ease Of Use

4.7 (97)

Value For Money

4.2 (26)

Value For Money

4.5 (91)

Customer Service

4.4 (33)

Customer Service

4.8 (95)

## Pimberly PIM alternatives

[Plytix](https://www.capterra.com/p/149113/Plytix-PIM/)

[4.7 (97)](https://www.capterra.com/p/149113/Plytix-PIM/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/149113/Plytix-PIM/)

Highest Rated

[PIMinto](https://www.capterra.com/p/10022652/PIMinto/)

[5.0 (5)](https://www.capterra.com/p/10022652/PIMinto/#reviews)

Starting price

$300.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10022652/PIMinto/)

[Bluemeteor Product Content Cloud](https://www.capterra.com/p/232379/Amaze-PXM/)

[4.7 (7)](https://www.capterra.com/p/232379/Amaze-PXM/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/232379/Amaze-PXM/)

[Pattern PXM](https://www.capterra.com/p/173147/Amplifi-io-Digital-Asset-Management/)

[4.9 (52)](https://www.capterra.com/p/173147/Amplifi-io-Digital-Asset-Management/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/173147/Amplifi-io-Digital-Asset-Management/)

## FAQs about Pimberly PIM

Overview

### Which roles and teams benefit most from Pimberly PIM?

Pimberly PIM is most used by ecommerce and marketplace managers, product managers, and product data teams that maintain accurate product information across sales channels. ERP data editors, systems analysts, and IT managers manage data imports, attributes, and integrations, while marketing and image teams prepare consistent product content and assets for publication.

Answer based on 36 reviews

Overview

### What company size and industries is Pimberly PIM built for?

Pimberly PIM is built for small businesses, which represent 61% of reviewers, and retailers, its top industry at 22%. It serves retailers, distributors, manufacturers, and brands across fashion, homeware, construction, food and beverage, and healthcare. Wholesale accounts for 14% and electrical/electronic manufacturing 11%; 70% use it for PIM.

Answer based on 36 reviews

Features and Usability

### What are the key features of Pimberly PIM?

Pimberly PIM includes product catalog management, product data management, and catalog management, plus digital asset management features like asset library, image library, video management, file management, and document storage. It also offers data import/export, metadata management, workflow management, role-based permissions, multi-channel distribution, and reporting/analytics.

Integrations

### Which third-party tools and platforms does Pimberly PIM integrate with?

Pimberly PIM integrates with nine third-party platforms, including reviewer-confirmed Shopify, BigCommerce, and Brightpearl. Its official integration catalog also lists Adobe Commerce, Drupal, NetSuite, Salesforce Commerce Cloud, Shopify Plus, and DeepLobe, supporting product information connections across ecommerce, ERP, content management, and commerce platforms.

Answer based on 14 reviews

Getting Started and Support

### What training and onboarding options does Pimberly PIM offer?

Pimberly PIM provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover broader training sessions, and documentation and videos offer self-paced reference and step-by-step learning materials.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does Pimberly PIM offer?

Pimberly PIM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe the support team as responsive and helpful, with quick issue resolution and practical guidance. The knowledge base is also described as useful for finding answers when questions come up.

Answer based on 4 reviews

## Features

AI summary

Based on 396 PIM reviews

Capterra data shows that buyers of PIM rank the following features as their top priorities:

-   **Data Synchronization** (**51%** of reviewers rated this feature as critical)
-   **Search/Filter** (**48%**)
-   **Catalog Management** (**46%**)

Pimberly PIM supports all three of the features reviewers rate most highly: **Data Synchronization**, **Search/Filter**, and **Catalog Management**. Together, these capabilities help businesses keep product information consistent across channels, find and update data faster, and maintain organized, accurate catalogs, allowing teams to manage product content more efficiently and support better buying experiences.

Search/Filter

4.2 (9)

77.78% of 9 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

Catalog Management

4.2 (19)

63.16% of 19 reviewers that rated this feature as important or highly important

Create and manage digital catalog of products/services with their details, specifications, and price

Master Record Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Build a master repository to store entire business data in a categorized fashion

Content Management

4.3 (4)

0.00% of 4 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Third-Party Integrations

3.8 (16)

62.50% of 16 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Data Quality Control

4.1 (17)

52.94% of 17 reviewers that rated this feature as important or highly important

Establish guidelines about how much and what kind of data can be stored in the repository

Pimberly PIM 61 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- API: Application programming interface that allows for integration with other systems/databases
- Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy
- Asset Library: Storage, organization, sharing with tagging/metadata
- Asset Sharing: Share access to files and assets with individuals
- Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price
- Categorization/Grouping: Organize and group data or items based on various criteria
- CMS Integration: Integration with content management software
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Commenting/Notes: Leave comments and notes on documents for others to view
- Configurable Workflow: Configure existing workflows to meet your organization's needs
- Content Creation: The ability to create unique content
- Content Library: Centralized repository to store content and assets
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Data Mapping: Track the management and flow of data throughout the organization
- Data Modeling: Conceptual model of how data items relate to each other
- Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository
- Data Storage Management: Manage and store data in a database
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Digital Asset Management: Manage digital assets
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file
- Documentation Management: Manage product specific documents in a categorized order
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
- File Conversion: Convert files to a different format
- File Management: Create, save, and store files
- File Transfer: Move files across different systems or networks
- Filtering: Find & retrieve relevant data or documents
- Full Text Search: Search for specific words or phrases within a document or database
- Image Library: Store and manage images
- Master Record Management: Build a master repository to store entire business data in a categorized fashion
- Metadata Management: Collect and maintain structured information that describes data or content
- Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers
- Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
- Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
- Multi-Language: Manage and support multiple languages
- Multimedia Support: Supports various file formats
- Online Catalog: An online catalog of inventory that customers can view
- Product Catalog: Present a catalog of inventory that customers can view
- Product Data Management: Capture, organize and track product-specific data and information in a centralized location
- Quality Control: Ensure that quality requirements and standards are met across production processes
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Version Control: Track revisions and updates made to files and navigate between different versions
- Video Management: Store and manage online video content
- Video Support: Supports various video file formats
- Watermarking: Add a digital mark to show ownership of an image, video, document, etc.
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.1 (36)

4.1

Based on 36 reviews

## Pricing

Value for money

4.2 (26)

[View pricing plan details](https://www.capterra.com/p/164149/Pimberly-PIM/pricing/)

Regular

$30,000

Usage Based,Per Year

Pro

$60,000

Corporate

$90,000

Value for money

4.2 (26)

4.2

Based on 26 reviews

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

NetSuite](https://www.capterra.com/p/135757/NetSuite/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

Drupal](https://www.capterra.com/p/119594/Drupal/)[

BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[

Brightpearl](https://www.capterra.com/p/124180/Brightpearl/)[

Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[

Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (33)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (33)

4.4

Based on 33 reviews

## User reviews

Overall rating

4.4

Based on 36 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(24)

4(9)

3(0)

2(0)

1(3)

Mentioned topic

Recent reviews first, then most helpful

RE

Reviewer

Lead Ecommerce Specialist

Used the software for: Less than 1 year

### "Incredible Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 21, 2023

Pimberly has increased our speed with updating and managing product data significantly. Their systems response is immediate, as if I'm typing directly into Shopify itself. Their automations and data validations have helped us take processes from hours to minutes, and my teams ability to easily and readily see and change every value for a product internally in the PIM as well as in Shopify has been a huge game changer.

Pros

Pimberly is the solution my company has been looking for for over 5 years. It has fast tracked our ability to maintain product data, and its automations have reduced repetitive tasks from hours to minutes. The team is super responsive with any issues and putting in requests for features.

Cons

Pimberly is still developing important features, connections, and mappings that other services already offer. It is an incredible solution and I look forward to seeing the team continue to build on what it has started.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Product Category Manager

Used the software for: 1-3 years

### "Fantastic PIM system offering flexibility, value for money and excellent support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 24, 2023

The experience with Pimberly has been fantastic, from pre-sales to onboarding to launch. Each person who has represented the company has been polite, attentive, and informed. We have been regularly updated on new releases and their team have reached out many times to invite us to socials also. Aside from great software, they're a bunch of great people.

Pros

The system's flexibility. Almost anything is possible with its out-of-the-box automation features given as standard. The onboarding team was really informative, allowing us to transform our data and save man-hours to reduce monotonous tasks to workflows.

Cons

Some elements of the system are still a work in progress but having visibility of their product roadmap really helps to ensure that we're kept in the loop on the upcoming work. More "out-of-the-box" connectors for the larger sales channels would be desirable to allow for the user to interact with a GUI and receive logs on statuses per connector. If you have in-house developers this is certainly not an issue.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VR

Verified Reviewer

E-Commerce Manager

Used the software for: 1-3 years

### "Need a PIM you can trust? Please look elsewhere!"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

September 8, 2023

Pimberly presented themselves as having a stellar PIM and being very well experienced with our online store platform, BigCommerce. None of that was true. We endured roughly two years of near constant bumbling - movement forward was just baby steps, yet we were told breakthroughs were imminent for us to begin fully populating our products into Pimberly and deploying new products to our main website. Some test deployments went well, feeding partial data to the store system, but when they ran a test updating shipping field info Pimberly ended up sending a DELETE command to BigCommerce which wiped all our product categories and their related content (SEO settings, copy, etc.). While initially our primary Pimberly rep was apologetic that this happened, Pimberly management stepped in to then allege the fault was likely with BigCommerce and Pimberly should have no blame. This even though we had never pressured them to hurry their work with the shipping field changes and their staff having full, direct control of how the test was handled. BigCommerce provided a log which clearly showed Pimberly had sent a DELETE command targeting the entirety of our catalog tree in one go, something a smartly designed system simply should not be capable of. After that Pimberly largely refused to communicate with us. No help was offered or provided for getting our website data back to normal.

Pros

It was clear that development work was continuing, adding new features like AI text generation. New UI was an improvement on the old one, but just incrementally so.

Cons

Our onboarding, which we were told and anticipated to take just a few weeks, stretched to nearly 2 years before being ultimately scrapped, the Pimberly team leaving us high and dry after causing a disaster yet insisting on keeping the majority of our money. Bug fixes and upcoming features we hoped to make use of were \*always\* delayed by months. Repeatedly we were told that they were working on linking with other popular technology integrations we use, but for example after a year and a half of onboarding I was informed they had only the last week purchased a license for the most critical integration to do that work and testing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LE

Linda E.

Master Data System Analyst

Used the software for: 3-5 years

### "Pimberly has been a game-changer for our organisation."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 6, 2024

Pros

Our organisation has experienced significant improvements in data management since adopting Pimberly, and it has transformed our operations considerably. One of the standout benefits of Pimberly is how it has expedited our ability to get product information out to customers. With Pimberly, this process has become significantly faster and more reliable, enhancing our responsiveness and customer satisfaction. Pimberly has completely revolutionised our data management processes. The platform offers a level of automation that we never had before, streamlining our operations and reducing the manual effort required. The automated workflows features ensure that our product information is accurate and consistent across all channels. Updating product information in Pimberly is straightforward and efficient. The user-friendly interface allows our team to make changes quickly without needing extensive technical knowledge. Pimberly’s flexibility in integrating with external systems has been another significant advantage. Whether it's our websites or ERP systems, Pimberly ensures seamless data flow. This integration capability has simplified our IT landscape and reduced the complexity of maintaining multiple data sources. Workflow management is another area where Pimberly excels. The system’s workflow capabilities allow us to define, monitor, and optimise our processes effectively. This has led to more efficient operations, as numerous tasks are now automatically assigned. The support provided by Pimberly has been exceptional. From the initial setup through to ongoing use, their support team has been responsive and helpful. They have promptly addressed any issues we’ve encountered and provided guidance on best practices, ensuring that we get the most out of the system.

Cons

While the system generally performs well with individual tasks, its efficiency diminishes when processing large bulk updates. Despite a few bugs which can be expected with an in-depth system as Pimberly, one of the redeeming aspects is its support team. Whenever issues arise, the support team is known for their quick and effective response. They are diligent in addressing and resolving problems.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Verified Reviewer

Image Editor

Used the software for: 1-3 years

### "Pimb Review from an Image Editor at Evo Group"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

June 11, 2024

Overall, I think it has been a good experience.

Pros

As I primarily use the DAM, I really love that with the naming convention and the Bulk Uploader tool, I can just load all the images and PDF's I need too and it will auto assign to the correct product with little problem. It makes it very convenient for me and means I can spend more time editing images or working on something else. And it means the products can go live quicker.

Cons

There's nothing I would say I fully dislike. However I think some changes could help. 1 being I think the multi search function in the products section could benefit with me being able to search more than just Primary ID. It would save me having to convert everything before I search, for example if I just had OEM. I also think Pimb Indigo is just a bit slower than the original Pimb e.g. an image has been uploaded for a product but it displays no image there, I have to reload a few times for it to appear. I also believe a function to download assets attached to a product/s within Pimb would be really good. I currently use Python to download images through channels in Pimb, that does the job, but I think cutting that step and allowing me to do it in Pimb would just make it a more streamlined process all round.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

HB

Harrison B.

CEO

Used the software for: 1-3 years

### "Horrible software, even worse support"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

August 8, 2023

Our experience was horrible and I don't wish this upon any other ecommerce owner. I highly recommend you stay far away from PIMberly. Seems good during the demo, but full of bugs and horrible support.

Pros

Honestly nothing - our entire experience with PIMberly was a nightmare. From being lied to during onboarding, to "onboarding" taking over a year, when they finally tested the last feature, the PIMberly team wiped out all our category data and had no idea. They never helped fix anything or offered any support.

Cons

\- There is little to no documentation- They advertise as a self-serve tool, but many things require them to implement- They are always on vacation and unresponsive- Leadership team and management are rude and unresponsive- PIMberly is full of bugs- Very prone to deleting your data

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

David M.

Marketplace Manager

Used the software for: 1-3 years

### "The Best SaaS Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 21, 2023

For us it's having all our data and images in one place and that it is correct. Also getting products to market fast is another really good feature that Pim gives us.

Pros

All the features in Pim that I use on a daily basis really help me. The ease of getting data in and out of Pim is really fast once you master the feeds and channels. If I need to add or enrich any products manually and add images it only takes minutes to do. We sell on lots of different platforms and can get all the product data ready for release in no time at all.

Cons

There are always improvements that can be made i.e. Duplicate channels.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Managing Director

Used the software for: 3-5 years

### "A customer for 4 years and biterly disapointed at the lack of developments that was 'sold' to us as."

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

1/10

June 29, 2023

Pros

Strong workflow tools

Cons

Where do I start, After extensive research of PIM’s we choose Pimberly not because it was the best on the market at the time, but because of their vision, roadmap and that we would be supporting a British company. 4 years later, I am disappointed to say that they fell way short of that sold vision and roadmap, with development dates continually extended until they then finally removed deployment/live dates. Features that were eventually deployed fell way short of what was 'sold'. The last straw was the 'quarterly' account review our account manager created a list of action points of their own accord, 6+ months later once again nothing actioned. They time and time again set themselves up to fail, this is not just seen at account manager level, it has been witnessed by us at Director level - it starts at the top.Despite their marketing slogan "The most powerful Product Information platform on the planet", the system runs INCREDIBLY slow and having spoken to other Pimberly customers we are very much not isolated to us or alone on this. If you can accept Pimberly for what it is and all its shortfalls (of which it has many!), then I am sure you will find Pimberly an acceptable PIM, But I would suggest too be wary on their promises/dates of future changes and features, as like us I fear you will be bitterly disappointed. After revisiting and reevaluating other PIM's we have seen how much others moved/developed, leaving Pimberly way behind.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Katie T.

Director, Digital Product

Used the software for: Less than 1 year

### "Great Product to Meet Our Needs"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 10, 2024

Pros

The Pimberly software is extremely intuitive to use. The basics plus the add-ons enable the product to meet more business needs than we expected during our initial engagement. Since we feel comfortable and confident with the initial product suite we are even more excited about other ways we can leverage this software.

Cons

There could have been a little more flexibility with the preproduction and production set ups. We have different ERPS which have different business rules that manage the basic product data. Due to this we needed a bit more flexibility than we received with the tool. However, we were able to identify negotiables and non-negotiables and make this work to meet our needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Verified Reviewer

Ecommerce and Digital Marketing Executive

Used the software for: Less than 1 year

### "Great software for Ecommerce platforms!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

July 1, 2024

Pros

As we have over 600 products listed on our website which is split over 5 regions around the world the use of PIMS has now been what we call our 'source of truth' meaning when something doesn't align on Shopify we know that all our stored data product information on PIMS is accurate and is something we heavily rely on as we encounter issues daily on our websites.

Cons

At first I found PIMS quite confusing to navigate around and I don't think its something you could teach yourself you actually need constant training because there are always roadblocks and some can be quite difficult to figure out on your own.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/164149/Pimberly-PIM/reviews/)

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