ASC Software

Ascora

4 / 5 7 reviews

Who Uses This Software?

All trades, construction and service-based businesses. This includes builders, electricians, plumbers, HVAC, pest control, lock smiths and photocopier technicians just to name a few.


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • ASC Software
  • www.ascora.com.au/
  • Founded 2009
  • Australia

About Ascora

A job software management solution to manage your workforce, jobs and projects from quote to invoice.


Ascora Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management

Ascora Reviews Recently Reviewed!


Fantasic software

May 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: When using the mobile app the ability to not be limited to entering data only when in cell range and the background auto sync.

Cons: when i send invoices or make changed on the web site, it loads a overlay screen that locks me out from doing anything until the system has finish processing the request, this is annoying when really busy.

Easy to learn, operate or teach

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: All the information is kept with each client. Easy click and select equipment and inventory for billing items

Cons: Using from a laptop it wont work without an internet connection. Cant finish off jobs until you are connected

Overall: Time saving

This software is simply amazing, it has made running the business a breeze.

May 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like how you can almost completely automate the whole service delivery, from capturing and recording data out in the field, to having templates for quotes, jobs, invoices, and everything in between.
It has auto follow up texts and emails.
Check lists and forms for each job, means that we can do everything from one app.
Its great

Cons: Custom forms, and custom invoice and quote templates where a little tricky to set up. But the service from the team at Ascora was amazing, and they helped us to get everything sorted in no time at all.
I do recommend a ipad or apple device for the service app.

Overall: Everything is accessible on 1 app, no need for other add ons. Integrates seamlessly with our Xero.
Automation of follow ups and updates is extremely useful, through both sms text and email.
Custom forms and checklists for each job will save us a lot of amount

Capterra-loader

The best job management software for tradesmen available

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - The in-depth reports it can produce on job types, lead sources and invoicing.
- User friendly scheduler view.
- Text messages to team members and client via easy to use templates
- Custom forms for ALL uses. We are a plumbing company and this is brilliant for our leak allowance form as well as JSA's and gas certificates.
- Supplies can be broken into kits
- Much more

Cons: - Sometimes things can get mixed up and/or lost on larger projects. However if i requested this enhancement Courtney would have no hesitations in looking into it for me.

Overall: Having a software like Ascora backing your business makes the task of growing your business so much easier.

Great system and great support team ..

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Its in Australia and access to support is fantastic. The system works great for our business and has a high level of flexibility to customise. There support response is fantastic and they really go out of their way to fix any issues or customised business requirements. They are not only a software provider for us but a business partner that we are looking forward to working with and expanding our business together. Keep up the great work..

Cons: It is off the shelf so some of the functions are not quite what we require for business however they are always willing to discuss modifications to suit our business..

Had a terrible time with this product that was recommended to me by Tradiepad.

Apr 20, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Promises everything and delivers nothing . Struggling to think of any positives. I had to sign up all of the field staff for training and pay up front. Got totally frustrated with the product in the end and asked for a refund but was refused.

Cons: Delivers nothing. After spending a couple of months trying to set the software up I got all the field staff in the office for training and it kept on crashing. I wasn't surprised as it was very difficult to set up and I had to make lots of compromises. The word workaround was used a lot for features they claimed to have but didn¿t.

Vendor Response

by ASC Software on April 23, 2018

To anyone reading this review, the Ascora team worked for months at NO cost to Ken to implement features to improve the workflow for his business and for the benefit of all carpentry and construction businesses on Ascora. Similarly the Tradiepad team went above and beyond in an attempt to take Ken's business to the next level. Rather than be satisfied, unfortunately Ken was unable to really commit to implementing a change in his business, didn't bother to attend training sessions and went about making obscene and downright offensive phone calls. When implementing any new software for your business it is very important to commit to making the change and allocate the necessary time to be able to facilitate that change. This is especially true for any job management system as it becomes the platform for your business.

My #1 Choice In A Service Management System. Easy to Learn and Easy to Teach. Total Game Changer.

Aug 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how simple to use it is. I think Ascora is really affordable and as our customer base grows, the packages are tailored to suit. The customer support is amazing. If they can't get to your call, all I do is shoot them an email and they get back to me within 1 or 2 hours. They are very helpful when setting up your Client Portal and very supportive to guide you with integrations.
I have some background in computers and software but it has been somewhat difficult to find something that my not-so "tech savy" wife can operate. Ascora offers streamlined flow from quotes to jobs to invoices. All at the touch of a screen, whilst standing on site. It knows where you are, where you are going and how long you should take to get there. Your clients can see what work has been completed by looking at their client portal where you can leave photo'sand notes of what else needs to be done. So far, all in all, I give Ascora 9 out of 10 overall. Nothing else I have seen comes close.

Cons: The only thing I don't love about Ascora is that it gives Apple the priority over Android and other platforms, with its new features and design. I'm a Google man so I am not pleased that I may have to go and buy myself an Ipad.

Overall: We get to streamline our days. Spending less time taking calls and answering emails. We have a greater opportunity to expand and managing new employees will be a simple task that is now out of my hands. It is only just the early days for us and Ascora but I can see a very long and prosperous relationship.