# UNION POS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UNION POS Software - reviews, pricing plans, popular comparisons to other Restaurant Management products and more. Source: https://www.capterra.com/p/164185/Salesforce-CPQ --- # UNION POS Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) UNION POS ## What is UNION POS? Union is the only guest-led POS engagement platform built for high volume bars & venues to reward guests, increase service speed and make bars and bartenders more money. Our badass tech is moving hospitality forward so that everyone wins. At Union, we believe hospitality is more than just a happy customer; it’s a happy bartender, happy venue, and happy alc/bev partners. ## What is UNION POS used for? [Bar POS](https://www.capterra.com/bar-pos-software/)[Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69 Per Feature, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UNION POS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.union-pos.com&name=UNION POS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UNION POS 3.6 (14) VS. [4.2 (549)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $69 Per Feature, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (14) Ease Of Use 4.2 (546) Value For Money 3.5 (11) Value For Money 3.8 (461) Customer Service 3.4 (12) Customer Service 3.7 (513) ## UNION POS alternatives [3.8 (711)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Highest Rated [4.7 (53)](https://www.capterra.com/p/215393/GoTab-POS/reviews/) Starting price Contact vendor for pricing [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [4.2 (367)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/) Starting price $99.00 Per User, Per Month [Learn More](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [View all alternatives](https://www.capterra.com/p/164185/UNION-POS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Sales Reports 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Table Management 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Assign waitstaff and coordinate the table services Employee Management 2.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks Inventory Management 3.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Mobile Access 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Separate Checks 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Generate separate bills for various meals and combos within a complete order UNION POS 26 features Accounting functionality within the system, not requiring integration with third-party tools Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Record customer information, purchase history, and other notes Track products that are for sale at a reduced price or part of coupon promotions Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Monitor product stock levels Track and manage inventory levels to maintain proper supply Allows users to view inventory and build a menu that's appropriate Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Access software remotely via mobile devices Manage and support multiple locations Tracks and processes online orders Manage and track customer orders for goods, investments, or any other purchases Automate order processes to improve operational efficiency in fulfillment, shipping, and more Accept and process customer payments for products or services using hardware and software View and track pertinent metrics to find patterns and gain insights from data Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants Track and facilitate returns of products sold Reports specific to sales analysis for trends and strategies Generate separate bills for various meals and combos within a complete order Distribute a bill into multiple payers according to the proportion suggested by the payers Assign waitstaff and coordinate the table services Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant Get Advice We can help you find the software with the features you need. Features 3.6 (14) 3.6 Based on 14 reviews ## Pricing Value for money 3.5 (11) Basic $69.00 Per Feature,Per Month Value for money 3.5 (11) 3.5 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (12) 3.4 Based on 12 reviews ## User reviews Overall rating 3.6 Based on 14 reviews Filter by rating 5(6) 4(3) 3(2) 2(0) 1(3) Mentioned topic Sorted by most recent MS Matt S. Director of Finance and Business Development Restaurants ### "Saved us from a poor experience with another software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2025 The customer service has been incredible and personable. The installation at our newest location was efficient and the build out was thorough, which helped with the launch. Our team has taken to the layout and use of system rapidly and found payment processing and overall restaurant management to be of ease. The business management has been great on the enterprise dashboard, allowing for quick views of a portfolio. Pros \- Customer Service is easy to work with and knowledgeable - Equipment is easy to use - Back side of the program is easy and intuitive to maneuver - New iPad mini handhelds have been well received Cons Would love to have a manager app rather than logging in via the web on a phone. Hopeful for new reporting capabilities in next beta testing phase. Switched from [Skytab POS](https://www.capterra.com/p/265561/Skytab-POS/) Instability of product, frequent tablet issues, software failures and downtime. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2025 Thanks for the review, Matt. We're appreciative to have you as a partner. Never hesitate to reach out to us if there is anything we can do to make your team/operation run better. We look forward to having you in our report beta. The new AI reporting is going to be a game changer. JS Julie S. Director of Operations Restaurants ### "Best POS system by far " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 1, 2025 Customer service is amazing! I can understand what is being said and they understand me !!!! They are super helpful and help you fix the issue which is generally a user error lol. Pros Hands down the best POS system. We have 4 locations and so far we have Union at 2 and plan on moving the other locations over as soon as possible! Very very user friendly. The staff loves them . I still have a lot to . learn on the backend of stuff but so far the reports are user friendly also! Cons Only thing is the equipment is a bit costly however still worth it . Kitchen screen a bit small but still definitely make it work! Switched from [Skytab POS](https://www.capterra.com/p/265561/Skytab-POS/) SkyTab was awful ! The customer service hands down the worst !!!! We’ll toast is awful also Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2025 So happy to hear you are happy! We appreciate you as a partner. Don't forget we offer complimentary office hours for learning more about the backend weekly. We also have a AI based reporting coming soon, where you can just ask a question and our AI agents will answer it. Greatly appreciate you Julie! GO Garrett O. GM Restaurants ### "Union is a joke." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 June 20, 2025 Failure to execute what they promised. We were warned that they have issues with their hardware and that it can affect capturing payments. We asked to go with a more reliable hardware, an iPad tablet over a handheld iPhone device with card reader. Then before installation they switched us back to handheld devices and told us it would only be temporary, and that we wouldn't see any of the issues that they had in the past. Months later we have handheld devices that fail to connect or take payment every night. Multiple bartenders trying to share one device like sitting at Family Sunday spaghetti dinner and only having one fork! It's so inefficient. They constantly blame the hardware that they specify and format, ask you to turn the device on and off with little to no solutions, and then send you a new device a week later so they can constantly remind you that you received a new device "free of charge" but fail to acknowledge that the previous device didn't function. They constantly talk about how the Dev Ops team is hard at work to roll out new developments but at the end of day your left with more headaches, frustrated staff, empty promises. Operators beware, Union's software might look nice, but as long as the hardware they use keeps failing, you'll end up with a bunch of expensive paperweights for your cash only bar. Union is a joke. Pros The UX is easy to learn, but most all POS are easy. They seem good at bundling your guest's data and consumption trends so they can sell it to liquor companies. Cons No accountability Empty promises They blame their hardware and they'll blame you and your staff and suggest that you don't know how to use an iPhone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2025 Thanks for your review. We’re disappointed when anyone isn’t satisfied. We have thousands of happy customers and industry-low churn, but even one unhappy customer isn’t our goal. When we learned about your service model, we recommended waiting for our card reader-less handheld POS terminals or allowing NFC tap payments. You asked us to install anyway and switch later. Unfortunately, high-volume transactions drain any handheld POS batteries quickly. We should have insisted on waiting - despite multiple visits and 4 free additional handhelds, you weren’t happy, which is our fault. Today we have card reader-less handheld POS systems that last all day regardless of volume, survive 20-foot drops, and handle water exposure. Guests simply tap their phone/card to pay and tip without card readers or constant charging. Best part: bring your own iOS device so you don’t wait for replacements when devices break or get wet. Any iPhone 12+ works. Thanks again for the feedback, it helps us improve. JA Joe A. admin Food & Beverages ### "Stay Away from Union" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 20, 2025 awful & expensive lesson. Great until there was a problem, then we got tossed between the merchant services company and Union, each blaming the other. ZERO customer service. Company is shady. Save your money and your time and stay away from Union. Pros Reps seemed friendly at first. Was a bait and switch. Nothing ws what they said it was and no accountability to fix. Cons No Customer Service. Billed prices didn't match contract. Fees substantially more than we were promised. Cost us thousands of dollars and so much time. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) was looking for something more comprehensive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2025 Thanks for your review and we are always disappointed when anyone is not satisfied. We have 1000s of happy customers and the lowest churn rate in the industry but even one unhappy customer is not what we strive for. In looking at our database, we can't find a record of your first name, last initial associated with any of our former venues and you listed Squarespace as your former POS. To our knowledge Squarespace is solution that helps build websites. Additionally in searching our entire customer support logs which track every phone, text, email and chat we can not find any reference to a Joe A. Would you mind reaching out to us at support@getunion.com privately so we can thoroughly research your comments and respond. We of course will keep your name confidential as we know anonymity is important but when someone posts a review, we would appreciate the opportunity to respond as well. LP Lillian P. Owner Food & Beverages ### "Best system I researched" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2024 From sale to installation to support after they have been awesome. Instant response, constant communication and the ease of use is idiot proof. Pros Union has a unique relationship with distributors where they offer discounts based on promotional products. The customer uses the mobile Union app and selects the venue and offer - the customer scans a QR code at the table or bar and Union pays the discount to the customer through the app. In MA we cannot discount drinks so this is such a benefit to attract customers. Cons Honestly, nothing. I looked at all the POS systems and Union really stood out. For a number of reasons that I saw as benefits for ease of business. There are also a number of ways to reduce costs through incentives that they offer. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Licensing costs, lagging technology functionality, poor support, hard to configure and administer. It is old technology and they are trying to catch up but they are so far behind Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) [TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing UNION POS Ease of use and ability to access promotional offers. The technology is in constant development - weekly there are functionality updates. They are far ahead of the curve compared to other systems. We were the second location in MA to onboard Union and it has grown to dozens in a short period of time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2025 Thank you for your support and words. We work hard to make sure we are offering the best tools and support for busy hospitality operators.  Thanks for the partnership and please reach out directly if you ever need anything.  JE Jacquelyn E. Owner Music ### "Do NOT get union outside of texas" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 16, 2023 Pretty terrible service overall. Very unhappy Pros Simple to use back and front end. Terrible service Cons This company should NOT have expanded outside of Texas. I own a portland bar and if something goes wrong there is no one in the region that can come help. My system as been down for a week. Ive been pushed off to at least 10 people and nothings been resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 17, 2025 Appreciate your comments. We service thousands of partners in almost all 50 states. Our support team is available 24/7 via email, chat, or phone, and we also have field support and staff in most of our large markets, including Portland. We continue to make investments in our support team, as ensuring our partners have the support they need to deliver great hospitality to their guests is number one to us.  We hope you’ve seen the difference since this post.  KA Kathy A. manager Entertainment ### "Not Well Thought Out" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 February 13, 2020 The system was cheap, but that may be due to the fact that it is not well thought out. Pros Its fast and simple, but then again, we only have 1 product. Cons It does not record sales accurately It does not have a feature to calculate how much cash you have at the end of the day It does not fund credit cards correctly New Icons appear randomly from UNION, without permission or notice. IT DOES NOT KEEP ACCURATE ACCOUNTING Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reasons for choosing UNION POS UNION had the ability to pre-authorize a credit card and maintain the cards information so the authorization could be manipulated later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Robert G. Manager Hospitality ### "Bad Credit Card Processor" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 27, 2019 Nightmare Pros User friendly and menu design. Fast bar menu option, Closing tabs. Credit card swiping to start a tab. Cons Installer showed up at 7am to start install, installed system, stated he would be back at 6pm and never showed. Lost multiple tabs and customers due customers receiving fraud emails and txts from their credit card company, international processing, and cards declining. We have had to comp multiple tabs tonight and lost couple thousands of dollars in business as well as customers due to Union's credit card processing notifications being sent to customers. No employee training login # to train employees They charged us a $1,000 for menu build: -Menu items had no prices at all or missing -Registers not properly directed to correct printers - Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 13, 2019 Hello Robby, We appreciate your feedback regarding your experience. We want all of our users to have an incredible experience working with UNION, and strive to provide excellent service through every part of a venue's UNION POS journey. In an effort to address your concerns, one of our customer support managers will be reaching out to you directly to make sure anything pending resolution is discussed and resolved. As a company that values feedback, we looked into each point of feedback provided to make sure any coaching that needed to be provided to our team was done so swiftly. We thank you again for your business, and as mentioned above, one of our support managers will reach you shortly to ensure your venue is running smoothly from here. Best, Julia Union Support Management MM Mesa M. Server Hospitality ### "Efficient and Ever-Evolving" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 22, 2019 Pros Union is user friendly and guides you through its simple navigation features as you use it. There are multiple ways to accomplish what you want to do on the system and it’s easy to understand intuitively how to find what you’re looking for. There aren’t a lot of hoops to jump through to get things done within the Union POS system. It’s easy to backtrack after making mistakes regarding payment and that creates a low-stress mentality when handling money in a restaurant. Cons Union updates their system regularly and that requires a degree of re-learning as they implement new features. The updates usually improve overall efficiency but require adjusting what you already know about the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Andrew S. Owner Food & Beverages ### "Great system!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2019 Pros Ease of access, customer support, functionality, user interface Cons Learning a new system but it’s stupid easy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/164185/UNION-POS/reviews/) Popular comparisons [Toast POS vs UNION POS](https://www.capterra.com/compare/136301-164185/Toast-POS-vs-UNION-POS)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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