# Best BMC Helix ITSM Alternatives 2026 | Capterra > Looking for alternatives to BMC Helix ITSM? Find out how BMC Helix ITSM stacks up against its competitors with real user reviews, pricing information, and what features they offer. Source: https://www.capterra.com/p/164195/Remedy-IT-Service-Management/alternatives --- # Alternatives to BMC Helix ITSM [4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) Write a Review! [View Profile](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) Tabset anchor ## Top BMC Helix ITSM Alternatives BMC Helix ITSM * * * Starting from: Not provided by vendor Pricing Model: Not provided by vendor * * * Overall Rating: [4.1 (115)](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/reviews/) Ease of Use 3.7 Customer Service 3.9 Features 4.0 Value for Money 3.9 * * * Starting from: $795/Per Year Pricing Model: Per User * * * Overall Rating: [4.6 (1659)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Ease of Use 4.5 Customer Service 4.5 Features 4.6 Value for Money 4.5 * * * Starting from: $16/Per Month Pricing Model: Per User * * * Overall Rating: [4.4 (231)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Ease of Use 4.3 Customer Service 4.2 Features 4.4 Value for Money 4.3 * * * Starting from: $19/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (3434)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Ease of Use 4.5 Customer Service 4.5 Features 4.3 Value for Money 4.4 Tabset anchor All BMC Helix ITSM Alternatives At a Glance Top Alternatives for BMC Helix ITSM - [ManageEngine Endpoint Central](#product_c6e4388e-3698-46c9-aa8f-a6d200b38209) - [ManageEngine ServiceDesk Plus](#product_28ea2259-0548-486b-9133-a6d200b5007e) - [Freshdesk](#product_7ab9772e-1e92-48c9-bfbb-a6d200b42fbe) - [Freshservice](#product_0960079d-3ea9-4062-8064-a6d200b42fbe) - [SysAid](#product_5411fa84-69c4-47bd-a274-a6d200b6d7d4) Tabset anchor by Freshworks [4.5 (720)](https://www.capterra.com/p/132997/Freshservice/reviews/) Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT. [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Compare Tabset anchor by SysAid Technologies [4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/) SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/) Compare Tabset anchor by BOSS Solutions [4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) BOSSDesk is an award winning fully integrated ITSM/Help Desk /Service Desk solution available for both Cloud and On-Premise. [Learn more about BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) Compare Tabset anchor ## [Proactivanet](https://www.capterra.com/p/227552/Proactivanet/) by Proactivanet [4.8 (52)](https://www.capterra.com/p/227552/Proactivanet/reviews/) Spanish-language ITAM&ITSM tool that helps organizations save costs and secure their IT infrastructure. [Learn more about Proactivanet](https://www.capterra.com/p/227552/Proactivanet/) Compare Tabset anchor ## [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) by ServiceNow [4.5 (348)](https://www.capterra.com/p/254088/ServiceNow/reviews/) CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. [Learn more about ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Compare Tabset anchor ## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) by Atlassian [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Compare Tabset anchor ## [Atera](https://www.capterra.com/p/144309/Atera/) by Atera [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Introducing Robin: It cuts up to 40% of your IT workload, supports users 24/7/365, and acts like a personal AI technician. [Learn more about Atera](https://www.capterra.com/p/144309/Atera/) Compare Tabset anchor ## [Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/) by Desk Manager [4.8 (106)](https://www.capterra.com/p/173025/Help-Desk-Software/reviews/) Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management. [Learn more about Desk Manager](https://www.capterra.com/p/173025/Help-Desk-Software/) Compare Tabset anchor ## [HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) by Halo Service Solutions [4.7 (44)](https://www.capterra.com/p/200140/HaloITSM/reviews/) HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization. [Learn more about HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) Compare Tabset anchor ## [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) by TOPdesk [4.4 (111)](https://www.capterra.com/p/127562/TOPdesk/reviews/) TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what. [Learn more about TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Compare Tabset anchor ## [ky2help](https://www.capterra.com/p/196043/ky2help/) by Kyberna [4.3 (21)](https://www.capterra.com/p/196043/ky2help/reviews/) ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique! [Learn more about ky2help](https://www.capterra.com/p/196043/ky2help/) Compare Tabset anchor ## [Pulseway](https://www.capterra.com/p/141792/Pulseway/) by MMSOFT Design [4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Pulseway offers an award-winning complete IT management solution, including remote monitoring, management, automation, and reporting. [Learn more about Pulseway](https://www.capterra.com/p/141792/Pulseway/) Compare Software Found In - [ITSM Software](https://www.capterra.com/itsm-software/) - [IT Asset Management Software](https://www.capterra.com/it-asset-management-software/) - [IT Service Software](https://www.capterra.com/it-service-software/) - [IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)