--- title: "mspStack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about mspStack Software - reviews, pricing plans, popular comparisons to other Managed Service Providers (MSP) products and more." source_url: "https://www.capterra.com/p/164246/mspStack/" page_type: "product" language: "en" --- # mspStack Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) mspStack ## What is mspStack? Shrinking margins, competitive pricing and increasing pressure from public cloud services are forcing you to transition your business model. Our white-label, user-friendly, self-service web portal processes customer orders and then provisions and delivers those services, unifying your entire business into one profitable system. And it works with solutions you already offer to your customers! Microsoft, VMware, Google, and many, many other vendors are supported. ## What is mspStack used for? [IT Service](https://www.capterra.com/it-service-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.1 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for mspStack?[Manage this product listing](https://www.g2.com/products/mspengine/claim_requests/new?auto=true) ## mspStack Overview Updated August 2026 AI summary mspStack offers businesses of all sizes a cloud-based platform for managing IT services, combining backup and recovery, remote monitoring, issue management, and policy controls in one solution. Its capabilities also extend to billing, CRM, and help desk management, making it suitable for organizations seeking unified oversight of service delivery and operational processes within the managed service provider space. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### mspStack 5.0 (1) VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $0.1 Per Feature, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.6 (785) Value For Money 5.0 (1) Value For Money 4.4 (706) Customer Service 5.0 (1) Customer Service 4.5 (738) ## mspStack alternatives [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (239)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (294)](https://www.capterra.com/p/175092/JumpCloud-DaaS/reviews/) Starting price $3.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about mspStack Overview ### What company size and specific industries is mspStack built for? mspStack is designed for managed service providers and resellers that want to become MSPs, especially firms focused on delivering Cloud services at higher margins while reducing sales and technical staffing costs. It is aimed at service businesses in the IT services and channel partner space rather than general-purpose companies. Features and Usability ### What are the key features of mspStack? mspStack offers remote monitoring and management, remote access/control, and backup and recovery for service delivery and support. It also includes help desk management, issue management, and SLA management, plus billing and invoicing, CRM, client portals, self-service portals, reporting and statistics, and API access. Getting Started and Support ### What training and onboarding options does mspStack offer? mspStack provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct guidance, live online sessions allow remote instruction, webinars provide scheduled group learning, and documentation offers written reference for self-paced review. Getting Started and Support ### What customer support options does mspStack offer? mspStack provides email/help desk, phone support, 24/7 live rep, and chat. With no reviewer feedback available on support, no user sentiment can be stated about response speed, helpfulness, or common issues. The listed channels indicate multiple ways to contact support, but experience details are not documented. ## Features AI summary Based on 1,987 Managed Service Providers (MSP) reviews Capterra reviewers highlight these as the features buyers value most when choosing Managed Service Providers (MSP): - **Remote Access/Control** (**63%** of reviewers rated this feature as critical) - **Server Monitoring** (**56%**) - **Remote Monitoring & Management** (**60%**) mspStack supports **Remote Access/Control** and **Remote Monitoring & Management**, giving IT teams the tools to access client systems remotely and oversee devices across environments from one platform. However, it does not include **Server Monitoring**. Instead, it offers **Backup and Recovery** (**73%**), which can help teams protect business data and restore systems after outages or other disruptions, helping businesses maintain continuity and reduce downtime. API Application programming interface that allows for integration with other systems/databases Backup and Recovery Create backups and provide methods to recover deleted/lost data Billing & Invoicing Create, manage, and send invoices or bills to customers Client Portal Private online space that lets businesses securely share documents and provide information access to clients CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics mspStack 15 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Policy Management: Create, manage, and track policies and procedures within an organization - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $0.10 Per Feature,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BT Bart T. Senior systems engineer Information Technology and Services ### "Day to day benefit from Self Service and Automation!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 9, 2017 MSP stack allows us to tie the day-to-day functionality from different technologies and software solutions together into one easy to use Interface. This makes it possible for our non-technical colleagues, and even customers themselves, to perform tasks that used to be complex IT work. And because processes are automated and therefore more robust, we save a lot of hassle and we're able to help our customers faster and better. Pros MSP stack allows us to tie the day-to-day functionality from different technologies and software solutions together into one easy to use Interface. This makes it possible for our non-technical colleagues, and even customers themselves, to perform tasks that used to be complex IT work. And because processes are automated and therefore more robust, we save a lot of hassle and we're able to help our customers faster and better. Also, as a seasoned MSP we have a lot of experience with support teams of different vendors. The support team for MSPstack is great, they don't pressure for closing a ticket but are involved and determined to find a solution together. In my opinion, the MSPstack functionality will benefit almost every company. Especially for companies that haven't embraced the Self Service and automation wave yet! Cons The User Interface design is on the basic side. This interface could be made more attractive in my opinion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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