# &frankly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is &frankly the right Employee Engagement solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164254/frankly/reviews --- &frankly 4.7 (26) [View alternatives](https://www.capterra.com/p/164254/frankly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of &frankly Ease of use 4.7 Customer Service 4.6 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Christian H. Efficiency & Process Manager Information Technology and Services Used the software for: 2+ years ### "A game changer!" December 14, 2018 5.0 If you don't have &frankly in your organization you are obviously not aiming to be an employer of the future ;) Pros &frankly has revolutionized the entire industry when it comes to employee satisfaction and engagement. You get realtime results that you can act on immediately. As a matter of fact, employees themselves can drive what matters the most. All of this is achieved in a modern, gamified and swift way. Cons I would like to see more options in design when it comes to types of questions, adaptability, themes, icons, images and color. Review Source Sara E. HR Generalist Hospital & Health Care Used the software for: 1-2 years ### "Modern, easy to use and fun!" December 13, 2018 5.0 My overall experience from working with &frankly is great. In a fast way we can "investigate" status of work environment, stress levels and other important areas without hassle. We have also used the app as a way to communicate with out employees during events so that they can answer questions in "real time". I love all the features and I have so far recommended &frankly to everyone I've talked to in my HR-network. Pros I really like that fact that the software is graphically appealing, it can be used both on a computer and as an app on your smartphone and I also really like that you can get the results presented in a very neat and professional way. The software also gives our company the possibility to do continous measurements of our company pulse, employee health and so much more. Cons There is nothing that I don't like. All the features are great. The only point of improvement is that I do wish that we could unlock our own question packages without contacting customer service. Other than that, nothing. Review Source VR Verified Reviewer Group Manager Business Relation Management and IT Business Analysis Facilities Services Used the software for: 1-2 years ### "Feedback on usage" December 13, 2018 4.0 Helping my colleagues to reflect on important matters and the result as a base for group dicussions Pros Easy to ask questions. Pick questions from library or prepared packages Cons Cant put hierarchy questions . say if you say NO on first question - you answer the next but if YES no further questions Review Source Johan R. Market Manager Utilities Used the software for: 2+ years ### "Easy to use and good support" August 27, 2019 5.0 We used &frankly to put more frequent questions to the employees and to let them discuss concerning issues. This improved and empowered the managers to discuss and solve issues WITH the employees. Pros It was very easy to implement the product in the organization and the software has a user-friendly and intuitive interface which makes the barriers very low. Cons We used a lot of "one time only"-questions, and there's no easy way to delete packages of questions without support from the software supplier. Review Source Albert M. Stores Clerk Transportation/Trucking/Railroad Used the software for: I used a free trial ### "State of the art software " January 5, 2023 5.0 Well so far I don't have serious complaints so its thumbs up from me👍👍 Pros flexible in the sense that you can use on computer as well as on the phone. Cons Still a lot of room for improvement especially on unlocking our own question packages without necessarily liaising with customer service. Review Source Victor Ö. Business Area Manager Consumer Services Used the software for: 6-12 months ### "Engagemang" August 29, 2018 5.0 Pros & franklys user experiance makes you wanna continue using it. Cons Need to intergrate slack more in to the software Review Source Response from Simployer August 31, 2018 Thanks for your review Victor! Our Slack integration has been updated recently so hopefully it has all the functionality you are looking for. Get in touch with your Customer Success Manager and he/she will give you an update on it :) All the best, team &frankly Catharina F. Managing Director Computer Software Used the software for: 1-2 years ### "Excellent tool to capture Employee engagement" December 17, 2018 5.0 Overall very positive experience both with the software and the team behind it. They regularly invite to webinars to keep administrators/managers motivated. Pros Ease of use, as an adiministrator it is easy to understand how to add questions and how to see your replies. The employees like the fact that it is anonymous. Cons I like everything really, maybe that it is hard to analyze one question over time, if you move it from one package to another. Review Source Maja S. Global Head of HR Computer Software Used the software for: 1-2 years ### "Makes it easy to stay close to your employees!" September 4, 2018 4.0 Great tool that gives a great possibility to stay close to your employees. Replaces the old way of working with annual employee surveys, that both takes long time to respond to and creates massive work afterwards. I like this agile way of working with employee engagement, with questions on a regular basis, a few actions between each question round, discussions, new actions etc. Pros User friendly and attractive graphical design Great app Easy to adapt to your business needs Creates transparency in the organization Easy to build own question packages for managers Cons I sometimes lack direct support to the managers on how to work with the results, set up actions based on the results, facilitate dialogue with the team etc. - but overall a great tool Review Source Lisa V. HR Manager Real Estate Used the software for: 1-2 years ### "A great complement to the yearly survey" December 12, 2018 5.0 My experiences are over all very good. It's a great tool to follow up on the company/team goals and activities. It's also so much fun to use as an engagement tool like asking: Whom would you like to giva a high five? Pros Easy to use and a great library with questions to use Cons Not 100% userfriendly. Sometimes I have problems with minor things. Review Source Måns A. Strategic Project Manager Online Media Used the software for: Less than 6 months ### "Great design and really easy to use" December 12, 2018 5.0 Overall experience is that it's a modern and easy to use software, with great customer support and a company that is innovative and continuously develop their product. Pros A product that is easy to use and with great design. A modern and innovative survey tool which employees actually think is fun to use. Cons As part of a large organisation consisting of many entities, we miss the ability to send out pulses from different entities, meaning that the every question has the mother-company as the sender. Review Source VR Verified Reviewer Business Consultant CXM Information Technology and Services Used the software for: 6-12 months ### "Great tool that offers an agile and innovative way of doing employee surveys" August 30, 2018 5.0 With &frankly the organization is able to work and be pro-active with HR related matters. I would highly recommend the software for any organization with a people first mindset. Pros &frankly is very easy to get started with, and with just a few clicks we're able to perform a 'health check' on the organization as a whole, or on smaller teams. The surveys are fun and encourage you to complete them in a 'gamified' approach. Cons I would love to see a roadmap of coming features! Review Source JI Janet I. President Automotive Used the software for: 6-12 months ### "Frankly software " August 23, 2022 4.0 Pros The soft wear is easy to use took a little while to learn but got the hang of it. Cons Frankly wasn’t uses CNN and I don’t like them. Switched from [DealerCenter](https://www.capterra.com/p/71935/DealerCenter/) Needed more help in the office Review Source OH Oscar H. HR Manager Automotive Used the software for: 1-2 years ### "Employee Engagement Surveys as they're supposed to be" September 3, 2018 5.0 As a HR Manager I Implemented &frankly for an organization of about 180 employees. It was a Breeze setting up, easy to create own questions and use from the existing libraries and easy to roll out into the organization. &frankly was well received by the organization and was an appreciated switch from the old dust-collecting annual or bi-annual surveys. Instead of getting to know how are employees felt about going in to the office last year, we now know how they feel going in to the office today. Quite a difference. Pros Easy to set up, easy to use, and a great User Interface. Cons Nothing to say really. I like the software alot, maybe there's one or two things that is under development, but nothing noteworthy. Review Source Lars -. CEO Information Technology and Services Used the software for: 1-2 years ### "Ease of use and simplicity" December 12, 2018 5.0 Pros Reps have helped us keep track of employee happiness and made it fun to participate in surveys. Cons Like all the great tools we need to put in the hours in order to achieve our goals. Reps help us but could be even more helpful. Review Source SU Sarah U. People & Organization Generalist Gambling & Casinos Used the software for: 1-2 years ### "Great and easy-to-use employee engagement tool!" December 13, 2018 5.0 Always easy to come in contact with &frankly to get help which is great when you want support. I think that the tool is very easy to use for the employees which is crucial for the engagement. Pros The fun and easy way to answer the questions in the tool. Cons The many clicks to take out reports is something that I have had problems with, but I know this is on the road map going forward! Review Source Torsten B. Geschäftsführer / Vice President Continental Europe Environmental Services Used the software for: 6-12 months ### "brilliant App" December 12, 2018 5.0 We are very quick with Surveys, and even younger, digital People like it very much, because the app is "sexy". Pros As a user I like the App and the presentation of results Cons To be honest, I never tried to actively start a survey, but I will in 2019. Promissed…! Review Source VR Verified Reviewer Head of Marketing and Online Sales Finland Banking Used the software for: 6-12 months ### "A+ visuals" December 12, 2018 5.0 Measuring employee NPS regularly Pros It’s very easy to use and great graphs and visuals make it easy to see results in one glimpse Cons Sometimes more open ended questions would be needed to complement quick-to-answer questions Review Source MB Marie B. Presale Consultant Computer Software Used the software for: 1-2 years ### "Great product!" August 29, 2018 5.0 Really good! Increases employees engagement. Pros Very user friendly and a more fun way to measure how your organization is doing then traditional tools. Cons If management/HR doesn’t update with new questions/surveys regularly it’s not possible for employees to make evaluations. Review Source SJ Stina J. Production Manager Research Used the software for: 1-2 years ### "&frankly RISE" December 12, 2018 4.0 Much, much better than the standard, 20-40 minutes yesarly questioners. But you have to be good at asking the correct question. Pros THat it is easy access for me as a manager to make a questionar and that it only takes a few minutes - at the most - to answer. Cons It is sometimes a little too easy for management to make a quick question, and taking the result too seriously (like making a word cloud and making statistics out of it). As a manager it is possible to figure out who has replied and not. Review Source JR Jacob R. CTO Retail Used the software for: 6-12 months ### "Easy to use" December 12, 2018 4.0 Good, would definitely recommend it. Pros Really easy to use. Great simple way to take the temperature of your employees. Good notification flow to remind people to "speak their mind" Cons The UI in the webportal have an "old/outdated" feel. Review Source EM Eva M. Customer center manager Hospital & Health Care Used the software for: 6-12 months ### "Easy and fun to use" December 12, 2018 5.0 Easy and fun Pros That I could use it in an app made it easy to use - and remember to use. The possibility to make my voice heard and contribute to make things even better at work Cons Sometimes it was hard to answer because there was no suitable option available Review Source HL Håkan L. HR-Manager Real Estate Used the software for: 6-12 months ### "Super!" December 13, 2018 5.0 Pros Easy, Quick handling from questions to answers! Cons i can't find a thing that i don't like about this product. Review Source JH Johan H. HR/Financial assiatant Information Technology and Services Used the software for: Less than 6 months ### "Great producy" December 12, 2018 4.0 We have not solved anything yet... Need to start working actively with follow up within each department. Pros Better than traditional methods for employee satisfaction etc. surveys Cons Better functionalities could be developed regarding reports and setup of scheduling question packages. Review Source AG Alex G. Country Manager Entertainment Used the software for: 6-12 months ### "Great tool to improve motivation" December 12, 2018 5.0 It allow us to get immediate and great employee feedback in real time. Great to monitor and increase satisfaction levels. Pros Ease of use Great to ask for qualitative and quantitative feedback Cons It is not very intuitive, especially the answers section. Review Source PJP Peter J P. COO Information Technology and Services Used the software for: 6-12 months ### "Simple sau to track engagement" December 12, 2018 4.0 Pros A simple way to keep a finger on the pulse of your organization and Get Feedback when on improvement action when thing are a bit tougher. Cons Still have improvement potential in available features. Review Source Similar Products Featured