Who Uses This Software?

Any company that is looking to move to the cloud to gain a competitive advantage by streamlining processes and gaining visibility through the entire supply, manufacturing and sales process.


Average Ratings

187 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Unleashed Software
  • www.unleashedsoftware.com/
  • Founded 2009
  • New Zealand

About Unleashed

Unleashed Software provides a powerful cloud-based platform for all your inventory management needs. Unleashed allows you to easily and accurately track stock in real-time across various locations. Get visibility on all inventory management processes and transactions across warehouses globally. With such dynamic inventory information, you are able to make better data-driven business decisions. Unleashed also integrates with various eCommerce softwares to provide a holistic business solution.


Unleashed Features

  • Bills of Material
  • Financial Management
  • Inventory Management
  • Logistics Management
  • Manufacturing Execution
  • MRP
  • Product Configurator
  • Production Scheduling
  • Quality Management
  • Quote Management
  • Safety Management
  • Traceability

Unleashed Reviews Recently Reviewed!


It has been a great experience and love the integrity. Definitely recommend this for inventory

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The easy reporting and the ability to integrate with other softwares and excel.
Tracking of inventory has become very easy.

It's a easy to use and very logically designed system.

Feb 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Unleashed is logically organized and has nearly everything to run warehouses and spare parts business.

Cons: There are few details missing to make it perfect like printing products barcoded labels or item pick&pack scanning.

Capterra-loader

Been an awesome experience on how it has made life easier.

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software enables us to integrate with xero which has minimised time and double tasking. Also, the allowance of having multi warehouses, serial numbers and able to transfer and track.

Cons: As a company we only use about 75% of the software due the nature of our business, but i feel there is room for improvement.

Overall: A lot of time saving.

It is a software like MYOB, you can invoice customers, draw up quotes, and has an inventory system.

Feb 08, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Very streamlined and easy to use, easy to write up quotes and search products, simply to group customer invoices and send them altogether as monthly or quarterly statements what have you.

Easy is the word id use to describe this program.

Cons: It would be nice to be able to drag and drop products when drawing up a quote for customers which would make it even easier then having to keep selecting 'Move Up' or 'Move Down'

Easy to setup and sue.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
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Pros: The workflow is great making it easy to train users. I like the way you "park" sales and purchase orders. It is also easy to import data such as items, and contacts.

Cons: Many potential clients are turned away by the cost. When they compare to Xero, the cost factor often increases the client investment by 300%.

Overall: Happy clients and reseller commission. Clients who make the effort to onboard with Unleashed are never disappointed.

Capterra-loader

We've been using Unleashed now for almost 12 months and we are generally happy with our decision

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's militant about recording data. That's a good thing. You can't "fudge" the numbers.
The interface is beautiful and a good deal of the functionality works well.
For the money it's still our pick and we are glad we made the jump.
Connects with XERO pretty much perfectly.

Cons: Documentation and higher level support, particularly when it comes to API integration.
We did eventually get there... but there's a resistance to "unleash" their higher level support staff.
There are still a number of gaping holes in some of the workflow and logic, but this is being improved upon constantly.
The speed of the system could also do with some help... which hopefully some of the new money will go towards.

Overall: True stock control and seamless invoicing integration with XERO

Capterra-loader

Overall a pleasant experience, with some minor work arounds

Feb 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is intuitive for non-experienced members of the team - for example, they can easily raise sales orders and complete invoices.
From a management perspective, you can easily access reports and manipulate reports to display the data into relevant stats.
You can also export data to excel as well as import data in batches through .csv excel format files - handy for updating customer details, price lists, products etc...
There also lots of placeholders to store either, customer details, product details etc...
They have a well documented, knowledge library easily and readily available - if you are ever stuck or think you could do something quicker - their library /knoweledge/help is pretty useful.

Cons: The fact that it is a live system could be considered a con for some - as you would need to ensure that transactions such as, stock movements and sales are completed timeously, especially over month-ends.

Good WMS for our requirement

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Reliability has been pretty good, and the support have been quite responsive. Overall pretty good experience.

Cons: Customisation is quite lacking hence we are unable to continue using it for our requirements, but we are happy to recommend to other businesses.

Easy to use,

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Live inventory control, we can cover the invoicing and distribution under the same banner, then links with xero for financial. It is easy to grasp, and the videos and online support is excellent with very quick response from emails.

Cons: completion date is what transfers to xero, you cant back date. Want to batch print invoices per customer. There is something not correct with the integration with Xero and the figures.

The best inventory management software so far

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cloud Based Software, so I can track my business everywhere I go, and the customise Report feature really help me to determine which report that I need.

Cons: Still overprice for the subscription, if It can lower the price, it will help a lot of small business like me.

Basic inventory management is great

Feb 05, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Stock on hand reports, ability to export reports, being able to clone invoices, good online support. Thats all I have to say about that, thank you.

Cons: Not being able to undo or change completed orders. Not being bale to pull up a full ist of contacts and addresses

Overall: Ability to create and send and manage customer orders.

Quality inventory and production mgmt application

Feb 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to set up through importing of templates. Very good integration, especially to Xero. Nice ease of use and easy learning curve which is standard for cloud apps these days. Very "Xero-ish" in its look and feel.

Cons: Global search across SKUs not optimised. Some sales functionality missing, such as different currency by sales order. Little ability to perform ad-hoc cost of production analytics in Excel of BI for example - other than via the API.

Site it reliable, well structured and easy to use.

Feb 05, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's really easy to use. The site is logical - where you don't really need much direction from others to find products, and view inventory, etc. It's very user friendly.

Cons: .

We use this daily. Overall we enjoy the service but its missing a product order projection tool

Feb 05, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That we can easily search by product, purchase, sale, etc. It is super user friendly. It makes searching easy, it keeps things nicely organized and helps save time.

Cons: Unleashes has the info of what products are sold but it does not automatically transfer that into useful data for inventory projection. I wish it would look at the sales over the past month+ to predict what i might need in the coming weeks. The min/max feature currently on unleashed is confusing and not accurate. It seems like the data is there, we just need a tool to calculate and project.

We use Unleashed for processing of sales and inventory management.

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The intuitive interface provides a straight forward platform for expansion. Adding new users is quick and easy. The platform provides a good level of transparency and traceability.

Cons: The lack of native labelling capability is a major headache and it is unclear when this will be resolved. The reporting module, although very good at what it does, has some limitations on financial reporting.

User friendly and efficient customer service.

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Different functions all in one place - inventory, sales, purchasing, BOM management, reporting, margin review.
Quick response to requests.

Cons: Some limitations on required functions where it is still in development or not available.
Eg. discounts on quotes showing more than one decimal place.

Unleashed staff have guided me so well with the transition to Unleashed prompt service and support .

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use once you get to know it - practical layout - Document Designer easy to configure has everything we need in an Inventory package.

Cons: Freight on Purchase Orders not showing in the subtotal area same as an Invoice. Locking in Serial Numbers - process to change when crediting too hard or a mistake has been made. Reporting could be a little bit more flexible and on an Invoice Order Line Total should be Unit + GST confusing for customer. So far this is what I have come across otherwise I like it. Oh and the 90 Days support for a new user should be longer until feel totally comfortable maybe 120 days.

Overall: Control over our Inventory

Tried a few, BEST inventory software for SMEs, robust useful features, saves me time and money.

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Always adding new stuff.
Its not so huge its overwhelming with unused features at a cost. Has all i need and is intuitive to learn.
Lots of integrations so it can turn into a powerful component of a solid performing ERP.

Cons: Looking at what Xero offers and the price for it, i would have liked Unleashed to be a bit cheaper.
They have an Iphone app... i wish they would make one for Android.

Overall: Everything i need for a SME inventory software package.

Capterra-loader

Quick to get started, support is great fast to respond to our issues

Feb 01, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Fast to get up and running, simple to integrate with Xero account. good support and lots the easy to follow training videos

Cons: Document designer has limitations, Documents for Kits and being able to pick the kits needs some work. To be able to have kits in kits. currently only integrates with salesforce, would be good if the linked to a couple of other CRM like Zoho

Generally our experience with unleashed has been very positive. The program is very easy to use

Feb 01, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Stock and batch control is very good and easy to use. The functionality around receipting in shipments is also excellent

Cons: I find the way in which cost allocations is done to be completely illogical. I.e. shipment costs are allocated based on the value of the item, not the cubic measurement or weight of the item. While in some cases the ability to allocate shipment costs to an item, in the majority of cases costs should be allocated on cubic measurement or volume otherwise if you ship multiple items ( as we do ) of varying sizes, volumes / weights in the same shipment, the allocations are incorrect

We absolutely love Unleashed at 1 in 6 Snacks

Feb 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My favorite feature about unleashed is that it allows for us to keep up with not only finished product inventory, but also lets us keep up with materials. Without this program, i would be lost

Cons: I wish that there was a way to set up automatic repeat orders. This would act as a reminder, and would save time.

Average

Jan 18, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Not much

Pros: Batch number tracking, Dashboard, Inventory tracking, easy to export to CSV and work in excel then....

Cons: too many manual work such as picking Batch number, etc... FIFO N/A, difficult to use multiple sizes (units, case, mastercase, etc..) Support very limited, reporting quite out of date. Overall, very basic software.

I use this software daily in my job role and find it really easy to use

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use, really easy to jump from one thing to the next , simple to find what i need and easy to make changes

Cons: when adding things to a customer ie: details,pricing etc it always goes back to page one rather than staying on the current page.

Easy of use great support video

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Keep updating the functionality /have great learning video/ quick response from the support team/ can solve problem properly

Cons: Not flexible for foreign currency exchange / can not combine multi purchase order into one bill or one sales invoice/ can not select different currency under the same customer/

The product improved with every upgrade Unleashed have created.

Jan 06, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The improvements to 'Customer Pricing' made a significant difference to the user experience. Coming away from spreadsheets for customer price records was a big step forward. Especially, being able to view all the 'Customer Pricing' on one screen.

Cons: 'Customers' still needs further improvement in some areas. For example, to be able to view an expanded view of customer orders (past and current) when using the 'Orders' tab view in 'Customers'. Currently, obtaining details of a previous order is too lengthy a process while a customer is waiting on the telephone.

Overall: On-line operation, affordable cost, reliable solid performance

Unleashed inventory and overall features enables us to save time and have an accurate inventory data

Jan 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unleashed is a very easy to used software. The commands are simple. The procurement features from PO creation to receiving is very efficient specially in tracing the cost history and auto computation of landed cost using the purchases data. The creation of product and editing the product is very easy. The production feature is not complex and accurate .

Cons: As of the moment all things are smooth when it comes to our usage. We have been using it for quite some time and we haven't encountered any major issue. I we may suggest adding an expiration feature would make the system even helpful.

Easy to use, very responsive software. We are a growing company and this software meets our needs.

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: How logical it is to use and how quickly is speaks to Xero. Easy enough for all staff to use and enter sales giving them information to make decisions on the spot such as GP.

Cons: Some of the reporting, but due to individual organisational need I understand that not all reporting needs can be covered. Customer information and the Addresses having to enter each type and it not populating automatically. If it did populate after entering it in 1 field you could then change it if required, it wastes time having to enter it so many times.

Easy to use system ,does have some limitations, but overall a good system that keeps getting better

Jan 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The system is continually updated so better functions lead to better use. The online chat is quick and the answers are easy to understand. It is cost effective for a small company,

Cons: Some of the search areas are lacking. Also you can set dates when invoices from sales but not when receipting from purchases. Some push through to Xero in the wrong month if not manually changed, whereas I can set Sales to invoice on the date it happens.

The software interface is simple and easy to navigate around, without overcomplications

Dec 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The typeface, the overall design and interface. It's simple and easy to find what you need by clicking around. The control panels and drop-downs are not over-bearing or over-populated with options.

Cons: Sometimes there is a slight delay between clicking / going between activities. There are some features that we wish it had so we could do more robust things with our inventory.

fast, easy, reliable

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Unleashed is easy to use and clear format. If there are issues I have always found a fast response to tickets which are kept open until I am 100% satisfied with the outcome. Unleashed is constantly evolving steadily in a useful and good direction

Cons: My biggest issue would be with the forms in document designer. They are not as easy to manipulate as they could be, often this process takes far longer than it should for a minor fix to something as easy as the layout of a pro forma.

So relieved we found you! Super slick software, incredibly user-friendly and it works!

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fantastic software which works instinctively as well as logically - priceless for our business which has so many prodcuts and stockists. Help guys are great and have patience of saints! Love the team.

Cons: Editing templates can be a bit tricky but we are getting used to it! No issues overall, which is amazing in this world of over-priced under-serviced generic inventory software companies!

Overall: Management of all our warehouses. Variants super easy to create. Userfriendly with Shopify.

A good system, support is very good

Dec 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. I like the fact that there is continual improvement, some of the new functions have been really useful.

Cons: Some purchasing functions could be improved, reports are not particularly flexible - it would be nice to have a report generator.

Overall: Stock management, control of production.

The best experience with inventory software

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As someone who worked in software for a decade I can vouch for this product as both a developer and end user. It's fantastic, easy on the eye (VERY important) and constantly being improved. The support, the ease of use and the staff are all fantastic. Such a brilliant company with great customer service. Thanks especially to Kyle who articulated the benefits of the software vs the competition clearly. It was an easy decision after that.

Cons: The set up is always labourious for any product. We're still trying to apply certain scenarios to the product to understand how we'd use it to its best potential, but this is no reflection on the team. As organic food producers our process is quite different to many other companies.

It does everything we need and more!

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: After trialing a number of Inventory systems, I decided on Unleashed. It was perfectly suited to our business model as we needed multiple warehouses, the ability to create a bill of materials, assemble products and work in multi-currencies, oh and with the simple integration with Xero it was a definite winner! I'd initially signed up for a trail version of Unleashed just to see if it really did do what it said it could do. I was impressed. One of the Sales Execs at Unleashed was always on hand during our trial - nothing was ever too much trouble. After 2 weeks of thoroughly testing the trial version, we subscribed to a Medium User Plan. The API integration with Xero was so unbelievably easy. Online Support is great, to date we have only had to raise two Support tickets to query a CSV import and from logging the ticket to a resolution that was less than one hour! I cannot thank him and the Support team at Unleashed enough. The software is intuitive and extremely user-friendly - I even declined one of their Onboarding Sessions because I felt it wasn't needed. Feedback from all of the team here has been positive.Training was never an issue as all team members picked up the new system so easily. Subscribe to an Unleashed trial today - you won't be disappointed! It'll make your business life so much easier to manage!

Cons: Sometimes it can be a little slow logging in, however that is probably our internet connection as we are in North Wales rather than a bug in Unleashed itself. We are on the Medium Plan which suits our business perfectly. I think the costs could escalate quite quickly for larger businesses.

Easy to use

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast processing of orders and invoicing customers, especially one after the other or high volumes, also the price is always accurate and barely many errors occur.

Cons: It is annoying for me when i need to change or update a code and I am unable to change product codes.

Overall: Heaps of time saved

Migration to Unleashed and Xero from Sage 50

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We are a large electronic component distributor and have had many issues using sage for inventory. With so many work arounds we decided to look around and eventually after considering all the options decided on Unleashed. Unleashed for us prodvides everything we need regarding our distribution needs, we import from the USA and Europe and it makes it super easy to track our purchase orders straight through to our sales. It has saved us a lot of time on delivery notes, invoicing and purchasing in general. When there has been an issue not only the sales office in London and the bristol office have been exeptionally helpful, there customer service is fantastic and have always managed to find a work around. We have also used unleashed to propgate our products through our website so we only ever have to update unleashed instead of managing multiple product listings for the website, the APi is great and updates our products daily onto our website.

Cons: Not really found any yet, but as a distributor we would like to see a labelling facility for our products added at some point to the system. We have however spoken to the UK team and they are aware of this and hopefully it will be coming at some point.

I use this software daily and it's very reliable. The CSR is great, response time is quick

Nov 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Tracking of the inventory and supplies. I'm able to input as much or as little details as I need.

Cons: Unable to sort based on what I want. In the order section, it would be helpful to be able to sort the line items and have it print out that way.

Capterra-loader

Unleashed works and is the only option for inventory if using xero.

Nov 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Works and is easy to use. I have recommended it to several customers wanting more inventory control than xero provides.

Cons: Missing a few key features that seam so obvious. You can't see the customers name when looking at sales of a product in the product or quotes. I would use this daily. We don't have the ability to mass delete quotes so the system is clogging up with old quotes. Many customers require multiple quotes unfortunately you have to open each one to delete it.

Very Good

Nov 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So many of the features of the software are brilliant when compared to what we were using before MYOB ,but in saying that some of the sections/features are more difficult to work with

Cons: Trying to find my way through some areas to make adjustments is not easy and becomes very frustrating but I guess as time rolls on I keep finding new sections to work with

Overall: Too many to list

easy to set up and easy to use

Nov 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We implemented the system in March. It was easy to implement and it has an elegant interface with Xero. We have experienced no major issues since we implemented the system and the combination of Unleashed and Xero has improved efficiency and shortened our monthly financial close.

Cons: Currency rates are linked to original order entry date. The order date currency rate should not be used to record the sale. Instead the sale should be based on the current month currency rate.

Overall: Easy install; efficiency for our users; quicker financial close

I'm a great fan of Unleashed. I have endorsed the product to several colleagues

Oct 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, reporting and inventory management are excellent. Unleashed has been great for our business and our Staff with live and accurate updates for anything anyone out on the Rd needs.

Cons: The App is good and serves a purpose from our phones however I'd like to see more features available

Overall: Accurate sales, margin and SoH reports

We enjoy using Unleashed. It is a bit pricey. There are somethings we would like improved still.

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It follows basic logic, and is thus easy to use. The system from inquiry / Quote to Sales Order / to Purchase orders is fantastic and is just what we were looking for when selecting Unleashed. Added to this one of our suppliers gave a good recommendation for us to use this.

Cons: One problem we have which we can't seem to get resolved is when we have receipt in a partial shipment and invoiced against that a partial Sales order. When the back order comes in from the supplier we do a new PO and Sales order., which is fine. But then we cannot clear or get rid of the original PO or SO. If you could tell us how to do this step it would enhance our experience.

Unleashed has helped us to manage our business and improve our understanding of inventory management

Oct 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As we are an online store, unleashed has been great for inventory management as it updates live and will make items unavailable online as soon as they are out of stock. This has resulted in far fewer back orders and has reduced the time we spend contacting customers regarding out of stocks and back orders. Conversely, we now have far fewer out of stock items as we have a better understanding of stock levels and are able to streamline our ordering from suppliers.

Overall: Increased understanding of stock levels and inventory management. Better experience for our customers as we have fewer out of stocks and back orders. Reduced costs in freight as we have less back orders and have streamlined ordering from our suppliers.

Nice layouts and functions, very quick to use once you get used to it.

Oct 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Unleashed is excellent if you require online accessibility. There are lots of good features that are time saving for instance the integration with Xero for the accounts.

Cons: We find we have to dig around a bit to find the features or functions as there sometimes isn't any obvious pointers however the help section is very good.

Overall: Fully integrated order processing with our accounts system

This is extremely user friendly and customer support is quick and always helpful.

Oct 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What u like most is how simple this system is to use. Especially being new to this system very easy and quick to learn and use. Also if I have any question the customer suppression is outstanding with the knowledge that give and I like that they follow up with on each case to make sure your problem is solved.

Overall: how user friendly it is and customer support.

Unleashed support is exceptional with the team going to all lengths to resolve issues and queries.

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Unleashed is logical in its use and the design means it is easy to find everything. It has the functionality to cover most business operations. The pricing is good and I like that Premium Support is required for just four months. Most clients have their operational queries sorted by then. It provides clear and concise information about product sales. The integration with Shopify saves so much time as orders don't need to be manually entered. This is a great feature with businesses moving more online.

Cons: The removal of negative inventory. Most clients require this feature even if just to overcome timing of getting new stock arrivals recorded. It's somewhat inflexible when purchase orders have been placed and invoice arrives with a different purchase price. The item prices cannot be amended. The Dashboard sales figure is based on sales order completion date rather than sales order actual date. This creates a discrepancy in sales between Unleashed and Xero.

The best upgrade!

Oct 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Unleashed was a much needed upgrade from the spreadsheets we were using. It helped us having clear and organised information, available to anyone in the organisation and in real time. The time we used to spend processing orders, organising production and sales has been drastically cut without quality lost.
The support has always been impeccable and useful answers and tips would come in an email within an hour. The team is always improving and that's what made us choose the

Cons: The interface is clear but it could be a bit more visual, especially in the dashboard. It would be nice to see the smartphone add to get more features.

Very easy to learn and operate.

Oct 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can login to it anywhere and carry on business, it as easy as finding a computer and getting to work.

Overall: Much easier to operate our business, always up to date as it is live online.

Excellent Customer Care

Oct 01, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Fantastic Customer Care who really helped us set up the platform, it all seemed quite complicated at first but Ivan in customer support ran us through set by step and but any queries to rest!

Cons: There are various format issues that prevent ease of upload and the guides for such uploads do not specify or clearly navigate through such issues.

Excellent after sales and customer support, made my life so much simpler

Sep 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility it provides to a manufacturing / warehousing business is amazing. Everything from bills of material to sales orders runs seemlessly.

Cons: no cons really as any items required have been updated in the system. just waiting to see if a bespoke report generator is going to be introduced in time where we pick our own fields to report on.

Excellent

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Unleashed looks really simple and clean on the dashboard area, but it actually covers all relevant functions from the very beginning steps of a business (Quote & purchase) to the final steps (Sales & returns). Every single functions are handy and easy to learn. The "Support" page are clear and helpful with both written and video instructions. Also, I have to say that the support team are highly experienced and helpful, problems and questions are able to solved effectively.

Cons: When entering the delivery address in a sales order, we have "address line 1 & 2" and "suburb" column. The address can be seen clearly on the invoice, but always missing the "suburb" area in the "packing list". For example, I enter "20 Starr Avenue" in "Address Line 1" and "North Plympton" in "Suburb" and leave the "Address Line 2" blank, it will only show "20 Starr Avenue" on the "Formal Packing List" with no suburb underneath. But the suburb will finally be seen on the Invoice. However, if I enter "North Plympton" in both "Address Line 2" and "Suburb", it can be seen on the Packing list, but will appear twice on the Invoice. It seems the only solution is to leave the "Suburb" area blank and always put the suburb name into the "Address Line 2"....Then, the "Suburb" column will turn out to be really useless.

Unleashed looks good and is very easy to use.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can't comment on customer support as I haven't had to use it yet. I didn't pay for it so can't comment on value for money but I would recommend it so far.

Cons: Unleashed is so nice to use that I haven't come across any negatives yet so I can't comment on this.

Overall: Very easy to use.

I find using Unleashed easy and user friendly. It generally works well when integrating with xero

Sep 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the multi warehouse option and also being able to put in a special price for a certain customer. Very useful.

Cons: I least like not being able to change anything once an order has been completed. I wish you could batch complete several orders that are parked/placed but not completed.

Overall: Inventory control is the biggest plus for us .

Works very well for our business

Sep 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We have been using Unleashed for over 5 years now. After a slow start, it has improved incredibly. Progressively new features and flexibility have been added which has meant that it now meets virtually all our inventory management, order processing and production needs.

Cons: The integration with Xero is very good but not perfect if wanting to use Xero invoicing and not Unleashed invoicing.

Really like the platform and workflow. Huge upgrade from past software and no server to maintain!

Sep 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Workflow steps when processing an order. As a distribution based company the ability to assemble and disassemble parts is a big advantage. Overall inventory management performance. Integration from Shopify then to Quickbooks.

Cons: There is a slight learning curve, but plenty of written instructions and videos to assist.
Only able to have [1] vendor contact.
Sales and purchase tax can be complicated to set up and intregrate.

Great customer support

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have recently worked through a stock adjustment issue with Ivan. It took several emails back and forth but we got there in the end. Ivan was great, following the issue through with us to a satisfactory result.

Cons: Unleashed is quite pricey. Also it lags at times which can be frustrating. It would be great to be able to log emails sent to customers and suppliers (in the same way Xero does in HIstory).

As we have a lot of variables, Unleashed has made it easy to manage our manufacturing inventory.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the disassemblies, this is great for if you order differently to how you supply. The bill of materials, work well. Despite how much infomration you plug into the software initially, it has great capacity to hold all fo this. Love the search function. Auto assembling is great, we just have to be aware the affect this can have on the stock levels. How you can have other warehouses - works well for stock we have on consignment.

Cons: Wish it could pull through products you are low on for purchases from particular supplier. Can be too easy to complete things, sometimes i wish you could change orders back to placed.

Overall: We can process orders with ease, all our products have their own product code, manufacture, dispatch, invoice all in the one system. Integrates with our accounting system Xero. Set up customer specifc pricing/discounts. Pull great reports. Can see what stock you have on hand very easily.

No stress and happy to use this system always and put others on to it for the ease of their business

Aug 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Has what I need when placing orders for my customers has the little functions I love and the fact its so easy and if I'm unsure I have videos to watch straight away to help. Does the hard work for me

Cons: No are to put blind notes in customers orders so we can see what was said when things are on back order and you can print the invoice without having to delete previous things said. The biggest thing id like to see in this system. Notes are very important and we like to keep them not remove once stock is in.

I would highly recommend this for your inventory and business needs

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The web based interface is not only easy to use, but practical. Other SAP's I have used you are limited to the computer it is loaded to, however this is able to be used on any device, wherever you are.
It is easy to use all the features, and if you have any issues their support team are both helpful and quick to respond.

Cons: The only function so far I would like changed is there is no option to do a stocktake on items with a quantity of zero. When doing a stock count it only shows you the parts within your search parameters that has an on hand value over 0, which makes doing stocktake counts slightly more difficult.

Overall: The easy to use interface is the best benefit I have gotten from this software

Overall is an easy program but needs to have few more options to do more things.

Aug 29, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: User friendly, good layout and easy to follow up. I like that you can see information of the product when you put the cursor on top of the product. (this would be nice if you can do it in the View products page)

Cons: Report of stock on hand or backorder stock or for products for certain suppliers. Calendar to select or set up a promotion expiry date. You also should be able to delete an order you don't want or was a mistake.

Setting up business in the UK with Unleashed

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use software and excellent support from the team, I am based in the UK and able to receive customer support 4 days a week from NZ. Team are really helpful in setting up and able to answer all my queries.

Cons: I would like to be able to pull more customized report on products, but the team have said we can work on building this for our business which is great.

Unleashed is ideally suited for our needs.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We selected Unleashed because it's the kind of ultimately customizeable ERP system that we were looking for. The API is outstanding. The UI is clean, intuitive, and highly functional. And...the reporting features are solid. Unleashed it just plain works as it should.

Cons: The only con that I can think of is there isn't a way to programmatically cancel/delete sales orders. Hopefully, this will be in their next release.

We've enjoyed our experience using Unleashed, we are excited to see what the software will bring

Aug 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are using the software in a different way to which it should be used for. At Milexa we print wallpaper digitally. For us Unleashed acts as a 'print list' which is used daily. It has brought us an organised solution to the way we print, allowing our previous issues to be eradicated. The ease of the software has been really helpful and is purely the reason we chose Unleashed. We are now hoping to start using it for stock, giving accurate stock count etc.

Cons: We have only one negative and it is more so because we are using Unleashed differently. We work from 'parked' 'placed' 'completed' sections etc, however we would either love to have more tabs / be able to name these ourselves

Overall: We have managed to eradicate all of our previous issues before using the software. Very happy!

Easy and simple to use.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Implementation was pretty simple. We were able to integrate with our accounting system. We needed to add another 3rd party to successfully integrate with Shopify.

Cons: The inability to integrate directly with UPS and the lack of automated emails to customers upon shipment.

It has made life so much easier!

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to extract data easily
Integrations with Xero & Shopify
Knowing the true landed cost of your products at the point of sale

Cons: Inability to add the cost of distribution onto a sale to know how it's affected margin
Lack of selection of Xero chart of accounts codes for stock journals

Overall: Increased levels of data
Stock management
Batch Tracking

Very intuitive and fun to use

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Integrates well with xero. Similar approach to xero so easy to use. Reporting very easy and intuitive

Cons: Serial number tracking not as easy as hoped for. Serial number history would be great. Tracking our 20,000 unit serial numbers is not easy

Value for money

Aug 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great package for small businesses . Feature to set customer pricing is a great. Customer support is also good.

Cons: Docu design and reporting filters need to be able to be selected individually. Customer to have the option to select the dashboard.

Overall: Manage the sales in an efficient way.

Powerful simplicity

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: it does 99.9% of what we need and isn't burdened with bloated systems that we don't. The customer service is literally the best I have ever received.

Cons: The one thing I would like is to be able to select multiple Product Groups for a product. That's pretty much it!

Very helpful when I have asked questions, easy software

Aug 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is online so don't have to be at one computer. Costing is fairly cheap so for small businesses like myself I can afford the costs.

Cons: You can't add one service unless you upgrade the whole package, this can be a costly exercise if like me you are a small business and don't need all of the other added extras but only want one option etc.

Overall: The keeping of accurate records for inventory has helped a huge amount.

I could use a few more user friendly options for customer returns. And credits.

Aug 04, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The amount of info you can plug in for products and the ease of reporting. The reports are detailed and easy to sort and use.

Cons: Credits and returns functions. I have a hard time using these correctly. Or understanding maybe.

Overall: Tracking Serial Numbers, reporting, invoicing and PO and SO creations.

Great software for general day to day operations

Aug 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Cons: Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets.
Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system.

Overall: Bought our invoicing and stock system together so it saved double handling. We just need to implement Zero software to enable it to be fully streamlined.

Easy flow from making invoices to exporting customer contacts.

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity of the program and how smooth it is to flow from one section to another, and easy to use.

Cons: Don't have one yet, if i could think of one it would be that when i email customers through the system it sends it via one address which isn't my personal one so sometimes i have to wait for my head office to send me a response from a customer.

Overall: Not much myself but head office get a lot out of it as they use Xero with it so it works well that the two programs are compatible with each other.

Generally good product.

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Stock valuation report is good. Stock history is good. Sales and margins reports are good. The view products window is clear.

Cons: No ability to enter flashing messages on items on the View Products window ie "Warning. Item to become redundant. Do not reorder"

Overall: Stock information

Ease of use, brilliant for manufacturing firms.

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of changing from a quote, to an order and finally completing with an invoice.
Always getting adapted and new features added :)

Cons: Some features were confusing for me initially, like the stock transfer/adjustments. And the search function of customers only works if you spell everything exactly right and have the right capitals/lower case.

Fantastic customer support at all times; a lot of help at the integration stage; pretty easy to use

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that if you are an inputter, it is user friendly and intuitive; integrates with Xero; great customer support

Cons: Not being able to select the date of a stock adjustment or the date at which stock is received is really unhelpful. All of our warehouses are remote so it takes at least 2 days for the results of stock counts leading to adjustments being posted, by which time month end has passed. Same applies regarding the notification of incoming stock. It is a bit too "real time" for me!

Overall: Has revolutionised our inventory management as Xero was totally inadequate for a manufacturing company

Excellent cloud based inventory software

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and love the costing part in purchase orders. recent update allows to add cost after the items has been received into the inventory.
Easily Integrate with Xero and Magento..
The mobile app is handy when you are on the road.
Very good production module for manufactures and distributors

Cons: Reporting not that good including the layout......
Mobile app is very basic and needs improvement...

Time saver. Money saver. Life saver.

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to see my sales at a glance and the margins on those and having a much clearer idea of what's in stock has been extremely useful! Far better than my previous system! We used excel before and it was taking up tons of time recording what stock went out/came in and the margins on our orders across all our selling channels. Unleashed does that all for you.

Cons: I've been using unleashed for 3 months and so still finding my way, I've no criticisms at the moment. Like any new software it takes a few days (for me anyway) to get your head around how it works but they team there were really helpful with that.

Does what we need it to

Jul 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Greater visibility around stock control and sales. Great support from the helpdesk. Friendly and prompt.

Cons: Took a bit of thinking to set up but the help tools are good. Can be expensive for a small business with multiple users.

Fast customer service!!

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Been using Unleashed a few years now, Love the speed at which customer support helps, dealt with one of the customer representative today and he solved the problem instanty, and fast. He da man!!!!

Cons: Taking the time to learn it lol but customer support is great when you just cant nut it out. their online help is great though. think the only thing i would suggest is being able to alter invoices after they are completed.

Fantastic customer service and a great product

Jun 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The inventory management is easy to use especially throughout multiple warehouse locations Creating and processing an order from quote to dispatch to invoice is simple and relatively straightforward There are too many beneficial aspects to mention here!

Cons: Certain specific tasks can be more complicated than necessary though this is nit picking! The app however is not anywhere near as usable as it should be though as a tool for basic reference to inventory levels and price tiers, it does the job very well!

Off the shelf - Comprehensive but a bit expensive

Jun 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: We have a basic version: a month for 3 users. We don't use all the functionality of the package so perhaps I'm being a tad harsh with 3 stars, but we still have to pay.

Pros: Easy(ish) to setup. It has Clear menus and integrates with other software(we use Magento - Unleashed - Xero). The Dashboard seems good.

Cons: The integration to Xero is a bit clunky. It doesn't take across notes on a product, so our Xero invoices often need to be manually adjusted, which is not the point of integrated packages. Well known problem throughout the forums, but no solution as yet.

A superior inventory management system! Hard to go past it as one of the first options to clients.

Jun 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Provides the power and sophistication clients need with the flexibility and mobility of a cloud based product. It is ever-evolving and being developed with great new enhancements - an important feature when considering making the jump across to Unleashed.

Overall: Remote access and integration to shared cloud ledgers - a must for our clients

save lots of time with this software. very easy to use.

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: well i won't use most word only because i just love this software overall.
much easy to put all the data into it. Also very easy to get reports every month.

Cons: very hard to do stock-take with other software but very easy with unleashed end of the month.
also you can find your purchases and selling items easily.

Overall: first of all time & money.

We are a steel manufacturing business using Unleashed on a daily basis.

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use, the reporting and the constant progression of the software. We also like that the interface through from quoting to invoicing is the same.

Cons: Exporting .csv files that don't seem to be compatible to Windows and Mac operating systems. We struggle on both the export and importing of files.

Generally a good product

Jun 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and good functionality. Unleashed has kept evolving. However, this evolution needs to continue as some of the features and logistics support and pricing are not as comprehensive as other programs.

Cons: Could have more flexibility like XERO has! Some of the features and logistics support and pricing are not as comprehensive as other programs.

Useful and compatible

Jun 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Unleashed has been a very important part of our business since we started. We use Unleashed for our manufacturing, IM and sales. It is a vital part of the ease of ordering our ingredients and packaging, manufacturing our drinks, managing our inventory, monitoring our cost of good sold and invoicing our customers. It does this seamlessly and interacts with our Xero system seamlessly - too easy.

Cons: A bit slow in operation, especially compared to invoicing system Xero. We're also looking forward to new developments from unleashed

Overall: Ease of use, reliability, ease to introduce to new employees, functionality, value for money and numerous other attributes.

Overall very easy to use and natural progressions through each step

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the ease of quoting and sending out via email to customers and since the addition of cloning this is even better

Cons: For me the product searches seem a fractured and require various configurations of the code to located the item

Overall: The ease of which we can search product history for costs, landed cost and margins.

the service is good but I was so disappointed that they double the price of it.

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The easy features but yet powerful to see profit, landing cost and so on. Of course the cloud features, also printing template were very good

Cons: Too expensive. Too slow in reloading pages, and customer service too weird. I complained for the price increase, they told me they could not do anything.. so I unsubscribe and started migrating to a new system and only then, they offer me a 50% discount forever... what a waste of time.

Overall: you can manage your inventory and sales from everywhere

I like the software but we need more features - listed below.

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's cloud based and readily accessible. Reports are great as well. Gives you a good take on sales & purchasing history.

Cons: You guys need to make a full functional app for ipad & have a CRM other than Salesofrce to integrate to the program. My stock levels are also continually out &

Users for over five years. Our growth has been supported by superb scalability and enriched features

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: API integration directly with leading accounting platforms and CMS.

Powerful search functionality.

Ability to customise and fine-tune everything as desired.

Simple things like bulk updates through CSV files.

Cons: Can be slow to use. Not all of this is due to the performance of Unleashed, as local internet capability may be a factor. Though there could be speed improvements.

Reporting is good but not great, though I know this is currently being addressed.

Reconciliation between accounting software and Unleashed can be tricky, though this is more an internal issue.

API connection can falter, though this can be managed easily from within Unleashed (for Xero).

Overall: Great inventory management and integration.

We have been using Unleashed for 7 years now because of its simplicity.

Jun 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is simple to use and improvements are rolled out regularly. Unleashed allows us to focus on the business rather than inventory management.

Cons: No real cons. We would like to utilise the barcode feature but it doesn't work with our assembly process. I would quite like the app in Android too.

Excellent software helped to streamline our process's

Jun 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The manufacture / assembley function and the api conenecting to other programs is great allowing us to track our stock easily so we are able to manage the replenishment more effectively

Cons: We have to buy different products all the time which is a one off and it's a lengthy process to add this detail each time rather than being able to manually input a line for picking and packing purpose

Generally works well but a bit slow at times even now we have a very fast internet connection.

May 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use I assume it is value but do not know the cost.

Allows you to invoice without stock being in system

Cons: Drop down lists too short should have more in the lists and a scroll feature always not just sometimes. this makes it very slow to check stock as you need to use the arrows on the stck card to scroll instead of the drop down at the search bar.

Limited search of client database

Product Comments section is in a column- would be better if you could type a line of comment across the page as per the product description. not a 9 character line 10 lines long in the column looks unprofessional on quotes and wastes lots of paper.

Overall: See previous comments

Setup is critical for successful daily processing & reporting in Unleashed

May 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use. Has good costing of products. Works with our accounting software.
Provided time is spent in the initial setup, this program works very well on a daily basis for all of our team.

Cons: Layout of reporting could be better and understand you can manipulate most of this to suit what your requirements are.

Overall: Easy to use for our staff for processing daily sales invoices. We then also generate a daily sales report showing products shipped to each market. Good process to implement all costs for those parts used to create a finished product. This then gives us great costing for our products.

As a package -- great, easy to use.

May 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The package is easy to use. From product creation, assigning cost and selling prices to keeping an eye on the profit margin while invoicing. i also like the recent release to change the product codes.

Cons: It cannot handle backorders. We do not have the liberty to format reports that we need.
And we cannot link our branch via Unleashed. We use third party to integrate our head office with our branches.

Overall: Assigning the various profit margins (price tier) for our different branches.

Since buying our company 3 years ago this tool has been very beneficial

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: We love the inventory management and the ease of use. Being able to adjust for damage and warranties is something which assists us during the year and makes our auditing easier.

Cons: not being able to change a sale once its been dispatched/completed.

Also on the pricing options, i dont like the fact that as a legacy customer we have not been automatically given all of the new user rights at our original price level. If you release new features (Iphone app access) i would have thought we would have been given access to it, regardless of you changing your pricing levels. It doesn't show that you appreciate our ongoing business nor does it show you are supporting our growth.

Good, but needs improvements

May 25, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and connectivity with xero is good. Navigation with side bar. Exporting report formats.

Cons: Some of the data links between it and xero. Ie should have gross sales and discount linked to xero. Not being able to add freight or other to purchase orders after they are receipted is a big flaw. Needs alerts for export failures. Being able to add additional components to a completed assembly would be a big bit for us. Customizable reports should be your next big project.

Very happy

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple. Links to Xero . Support is good and basically the product does what it should. Overall very happy

Cons: App should be available to all users not premium. Remove and redo for completed inv or purchases would e helpful

Overall: Lots

we are very happy with unleashed, thank you.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love that we can see all of orders for each client separately as well as whats to ship. We love the inventory tracking and the dashboard which is easy to navigate.

Cons: Sometimes when entering a persons email in the contact file.. a box say you must enter a correct email.. this happens a bit which is strange as never did initially for first year. Now in April & May its happened.. I wish that when placing an order, it would PULL into that order (for the ONLINE VIEWING ONLY) the stores email and phone number PARTICULARLY for each separate SHIPPING to address as that is often different people if a store has numerous shops... as would be great to have at a glance in case we need to contact them as looking at order. Their info DOES print on actual paper order but not on screen on computer. When printing an order we would like to see if you can do this.. Can there be a faster way than manually moving a ski for instance if we order EDP2001 and then other items.. then another EDP2003 we have to manually one line at a time up. so that its easy for pick and pack.. is there a faster way we can sort it.? Thank you so much.

Overall: The benefits allowed us to Completely all be on top of Inventory management, as we have a component based business (beauty products that we assemble we can see when we need to re order easily) The fact is can work with XERO easily our accounting system. We really like it and saves us valuable time we can spend on customer service and sales..

Discovering Unleashed for inventory management made me believe in true love.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive interface. Extremely useful assembly / bill of materials support -- better than any competing software that I am aware of. Good integration support.

For years, our company searched for an inventory management software that could integrate with our ecommerce, bick-and-mortar point of sale, and accounting softwares as well as support the inventory processes of light manufacturing. Unleashed surprised us by offering all of this. Since switching from another brand-name SAAS IM system, we haven't looked back.

Cons: Support is helpful, however we've had one issue with an integration that took a fairly long time to resolve. A native Woo Commerce integration would be nice, as would integrated barcode printing capabilities.