# CHAMPS CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CHAMPS CMMS the right Maintenance Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/16427/CHAMPS/reviews

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CHAMPS CMMS

4.1 (38)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of CHAMPS CMMS

Ease of use

3.9

Customer Service

4.2

## Showing most helpful reviews

Showing 1-25 of 38 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BS

Brady S.  
SR. IT Support Technician  
Entertainment  
Used the software for: Less than 6 months

### "Great Support, Smooth Transition, Training Availability"

January 22, 2018

4.0

Less to manage from an IT standpoint. Easy for users to understand. The ability to have a tremendous support team a phone call away.

Pros

User Friendly Customization Excellent Support Not resource intensive Clear Error Messages Support Multiple Browsers Easy Process to roll out new modules Active Directory Integration

Cons

The inventory process. Need a way to be able to scan inventory. Some of the web pages have a lot of data so scrolling through them all can be difficult at times. Need some 2nd checks when processing data to ensure the user that is exactly what they intended to do. Receiving more then ordered is an issue right now that the Champs team is correcting.

Review Source

DD

Don D.  
IT Manager  
Paper & Forest Products  
Used the software for: 2+ years

### "CHAMPS works well out of the box. The Installation and Training teams are top notch."

January 22, 2018

5.0

It has helped to improve our management of maintenance by allowing us to analyze trends and apply consistent standards to all areas of the mill.

Pros

System is highly flexible, yet easy to use. Over the years, CHAMPS has done a good job of making the user interface more consistent. They focus on usability.

Cons

The web based system is not available for all modules. This forces us into the client/server model, which is a bit more difficult to upgrade.

Review Source

RS

Roberta S.  
Housing Coordinator  
Education Management  
Used the software for: 2+ years

### "I use the program every day, multiple times a day. I find it easy to use."

January 19, 2018

3.0

Organizes issues with the rental units.

Pros

I am responsible for College rental housing and commercial properties. I able to run a quick report with information on the work orders entered and the status. I use the report to follow up with residents. The work order history helps pinpoint reoccurring issues with units.

Cons

I don't really mind the program. I was part of the team who put the program in place and am now a user. I am able to set criteria that I am looking for and get the information out that I need.

Review Source

AG

Aldon G.  
Maintenance Manager  
  
Used the software for: 2+ years

### "CHAMPS Maintenance Management System"

June 24, 2015

4.0

Pros

Its ability to provide real time cost tracking (labour and material) and to automate maintenance alert for critical equipment. With regard to the vendor: Their concerted effort to bring users together once per year at a user's conference where different experiences can be shared and learnt from.

Cons

The area of my "least like", while exist, may not necessarily can be ascribed to the vendor. It relates to the Bill of Material (BOM) per asset, which requires that when an asset reaches its retirement age, you would want to be able to identify all the associated parts that are related to it for disposal, so those parts do not build the inventory level unnecessarily. But like I said, this should be done at the set-up stage when the system was being implemented.

Review Source

JJ

Jeff J.  
IT Analyst  
Oil & Energy  
Used the software for: 2+ years

### "The upgrade of the CHAMPS server went very good."

January 22, 2018

5.0

The system can handle medium to large scale requirements that meet our client requirements and expactations.

Pros

The software package handles all the requirements of our customers and is also very manageable as a platform.

Cons

The system would be nicer if it could be changed to be more web-driven, reducing the need for a Terminal Services server for full-featured functionality.

Review Source

JH

James H.  
Maintenance Support Coordinator  
Food & Beverages  
Used the software for: 2+ years

### "For the user coming off the street, CHAMPS is a very cumbersome software."

January 23, 2018

3.0

I can do all my day to day tasks using CHAMPS. I can add photos to a sku, and generate all the reports I need based on the data given.

Pros

Unlimited Database, extremely fast loading times. Many useful and different reports are available. Easy to transfer information into Excel.

Cons

Too many screens are needed. They should be consolidated into one screen. It should be drag and drop when adding photos to a SKU. Filters should be added for the user to what he she is trying to accomplish

Review Source

PB

Patrice B.  
Purchasing Assistant  
  
Used the software for: 2+ years

### "Champs is a software that is easy to use and quite helpful for Inventory & Purchasing."

January 24, 2018

3.0

The ease of use and the functionalities that assist in making my day to day activities more effective and efficient.

Pros

I love the audit trail in Version 13 that captures all changes. Version 13 now allows the automatic transference of comments on PRs to RFQs. Version 13 now allows "Favourites".

Cons

Its ability to have glitches that are hard to replicate since said glitch is normally manifested inspite of following the requisite steps within a process.

Review Source

RM

Rickell M.  
Database Administrator  
  
Used the software for: 2+ years

### "My experience using the application has been great, I learn how to man over the application."

January 19, 2018

5.0

Pros

The application is user-friendly, make navigation smooth and easy to learn the basic. Very Efficient when tracking inventory parts. Wonder PM's and WO order schedule.

Cons

There are no rollback mechanism in place and CHAMPS may need to take a look at that in the near future.

Review Source

JB

Jerry B.  
IT Analyst II  
Paper & Forest Products  
Used the software for: 2+ years

### "CHAMPS CMMS Software"

August 14, 2018

4.0

Our organization uses CHAMPS throughout our various maintenance departments in a manufacturing environment.

Pros

This software is pretty robust in regards to the features that it offers. It can be customized fairly extensively to meet whatever needs your organization may require.

Cons

In my opinion, the user interface seems a bit dated and it's not very fluid/user-friendly. It can be confusing at times navigating throughout the software.

Review Source

Response from CHAMPS Software

August 27, 2018

Thanks for taking the time to share your review. As you noted, the system is robust in its features. There are some features which are now available to you in your latest version that can stream line the process for you. CHAMPS latest generation of solutions is hosted on the web We look forward to migrating your facilities to it sometime in the near future. If you have any questions at all contact us anytime.

JF

Jeremy F.  
Corperate Maintenance Manager  
Food & Beverages  
Used the software for: 1-2 years

### "CHAMPS"

October 12, 2017

2.0

It is a functional, simple database.

Pros

Simple and like MP2 and other old databases. Inventory system is functional. Adding characters to complete the "pros" field.

Cons

No visibility of the asset system or schedule. Everything is difficult to use. It's just old, they never caught up to the rest of the world.

Review Source

SU

Steve U.  
  
Government Administration  
Used the software for: 2+ years

### "Yosemite National Park Delaware North"

July 1, 2015

4.0

Pros

Individual Assistance, ability to make it work in our Enviroment

Cons

Sometimes we need to do alot of modifications and Training

Review Source

KV

Kevin V.  
  
Oil & Energy  
Used the software for: Less than 6 months

### "Champs my preferred Maintenace Tracking System"

July 4, 2015

4.5

Pros

As a 15 year Champs user and last 4 as administrator I find Champs to be the best way to track our maintenance issues and corrective actions. Coming from a mechanical back ground I like the fact that the data base gives me the ability to track failures enabling me to trend machinery to prevent future failures. Our company only uses the maintenance module although Champs can do so much more.

Cons

I find that new hires that are not computer savvy have a problem in the beginning understanding the hierarchy. The system is quit simple if you try not to overthink it.

Review Source

Andy M.  
OST (Optimal Solutions and Technology)  
  
Used the software for: 2+ years

### "As an Integration/Developer role in working with Champs, they are very diligent and knowledgeable."

January 25, 2018

4.0

As technical support, I benefit because this application is stable. This benefits me because it frees up time to work with other projects and maintenance missions at our facility.

Pros

It doesn't have many known bugs that we encounter and is a very stable application. This is because it has been in existence for many years. This makes my job as the customer to technical liaison between our customer and Champs employees a breeze, because their is rarely an issue with the software itself. Again with their staffing side, they are again very knowledgeable about their product and this also made our last upgrade which involved both database and application one of the most smooth and coordinated upgrades I have worked on.

Cons

The version we are using is the PowerBuilder platform. I don't prefer the PowerBuilder look and feel and would love to use the web version. However, from a functional perspective it does exactly what it needs. From the developer/database side the database tables can be a bit cryptic, but that's not a problem with the software for daily users.

Review Source

VR

Verified Reviewer  
Facilities Information Systems Coordinator  
Higher Education  
Used the software for: 2+ years

### "CHAMPS has been a great experience, it is hands down an excellent software program for any business."

January 22, 2018

5.0

Pros

CHAMPS software is great for the company that wants everything in one place; purchasing, inventory, payroll, work orders, preventative maintenance, calibration, etc. Easy to use and everything is linked together for easy access to data. We use CHAMPS for our Facilities Department here for work orders for shops to do their work, tracking time/materials to complete the work order, tracking our inventory in our stockroom, preventative maintenance on all of our equipment and processing payroll bi-weekly. We have over 150+ people who use CHAMPS daily and compared to other software programs it is easy to use. The staff at CHAMPS are very talented and know exactly how to help you with any kind or issue you call with or for any customization you may want to make to the existing software.

Cons

I think the biggest con for CHAMPS is that the reports that come with the software could stand to be updated/enhanced a bit. Every company is different but for what we look for this area could be improved.

Review Source

VR

Verified Reviewer  
Software Administrator  
Civil Engineering  
Used the software for: 2+ years

### "Have worked with this software and company for over 20 years. Always cheerful and ready to assist."

January 24, 2018

5.0

Equipment history, Work Orders, PMs, Parts/Materials, Work Requests, Bill of Materials, hyperlinks to equipment documentation, electronic routing for approvals, Work Schedule, tracks Service Contracts/Warranties.

Pros

Straight forward, ease of use. Our user community hit the ground running with minimal training provided, even new users that have never heard the name

Cons

Adding customer developed reports is not easy. After all the data is input, the reports are the primary retrieval method. These could be easier to upload to the software.

Review Source

John B.  
Engineer  
Oil & Energy  
Used the software for: 2+ years

### "O&M Contract COR"

January 18, 2018

4.0

It was a relatively low cost solution to a difficult problem we faced. Through consultation with users and the CHAMPS staff we were able to determine this product would continue to fit our needs very well

Pros

Simplicity on terms of ease of data entry and retrieval but powerful enough to produce complex usage information to aid in determining O&M needs

Cons

I would like for the software to be more compatible with other scheduling type software but I also understand the challenges with proprietary type software.

Review Source

PV

Paul V.  
Vice President of Operations  
  
Used the software for: 2+ years

### "The upgrade to the CHAMPS version was executed without issue, even with customization."

January 18, 2018

5.0

A single source platform for Preventative Maintenance management for facilities and operations that scales from a medium sized manufacturing installation to a large scale nuclear power plant, and everything in between...a one size can fit all platform.

Pros

The software has always provided value in our application as a Preventative Maintenance Program. The customization of the mobile interface increased the efficiency of the PM operations. This was a driving component to upgrading to the latest version. The CHAMPS sales and development teams were very accommodating in helping achieve success of the deployment.

Cons

There is a small component that is required to operate outside the core server. This piece is called the Spooler. In future versions it would be great of the Spooler functionality could operate autonomously within the core server, but as a secondary system, reducing the licensing need for additional single use Windows system.

Review Source

HF

Heidi F.  
Facility Coordinator  
Food & Beverages  
Used the software for: 2+ years

### "I use CHAMPS to issue POs,track invoicing, create PMS and Work orders. "

January 25, 2018

4.0

Easy to make my own reports that I can customize for my dept needs.

Pros

I can save a report to adobe and download to excel. I can do a print review to call up a report format for PMS or WOs delete fields I don't need, and print only the fields in the order I need them to create my own quick reports. I do create a quick vendor summary report and see at a glance what all my POs are for by using the "comment" field in my PO as it shows up in the vendor summary .. easy to sort by PO number, location of comp, or PO date etc..

Cons

TAB page of POs if you hit the tab or wrong button, instead of the ENTER key, after you have typed in formation, you loose what you have typed, and have to start over. Also, sometimes doesn't save the information on this page after that happens. Have to close po, get back in, retype it.

Review Source

TA

Thomas A.  
Facilities Technology Specialist  
Higher Education  
Used the software for: 2+ years

### "Not the most intuitive system, but it works."

January 18, 2018

2.0

Initial reason I was hired was to oversee work order processing.

Pros

Very comprehensive CMMS.

Cons

Reporting is not easily configurable and the application is Client / Server based so it's very limited in terms of mobility.

Review Source

Response from CHAMPS Software

January 19, 2018

Hi Thomas, This is Debby Mininni with CHAMPS Software. I see that your experience with our product and customer service has been less than ideal and would like to address the issues you have experienced if possible. We now offer a web version of the software in addition to mobile options for client/server deployments. Many other areas of the product have also been upgraded or improved as well. I would like to connect with you to discuss this with you in more detail. Please contact me directly at debby@champsinc.com or 352-795-2362 ext. 223.

BH

Bima H.  
Scrub Agile planner  
Mining & Metals  
Used the software for: Less than 6 months

### "been using it last 5 months,transition from previous software is Okay."

July 10, 2021

5.0

Pros

The software has been invaluable to our Preventative Maintenance Program from the start. To enhance the efficiency of PM activities, mobile interface modification was implemented. The upgrade to the current version was a key motivator for this change. The CHAMPS sales and development teams provided generous assistance during the deployment to ensure that it was a success.

Cons

It would be preferable if the system could be altered to be more web-based, which would allow for less functionality on Terminal Services servers.

Switched from

[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)

theres a lot of new staff, and im trying to find new software thats easier for newbie

Review Source

BS

Brady S.  
SR. IT Support Technician  
Entertainment  
Used the software for: 2+ years

### "Keep up the great work Champs"

September 19, 2018

4.0

The overall experience has been great. We have been able to minimize labor on upgrades by going to the new web version.

Pros

Champs is very user friendly. The support has been great, and has really improved since we moved to the new web version. They are willing to assist on any issues and really take our suggestions into consideration.

Cons

There are a few lacking features and capability limits.

Review Source

VR

Verified Reviewer  
Production Technician  
Oil & Energy  
Used the software for: 2+ years

### "The software more than meets our needs and the support is excellent."

January 25, 2018

4.0

Pros

From an administrator's standpoint, the ability to batch process records using spreadsheet templates to create import files.

Cons

At times I find it takes several mouse clicks, navigating through menus and windows to get to what you want to work on.

Review Source

JG

Joan G.  
Champs Facilitator  
  
Used the software for: 2+ years

### "Great customer support! Easy to use!"

January 23, 2018

4.0

Pros

I love that the software is so user friendly and easy to use. I like the enhancement made when you change the asset id on the work order header, it automatically updates the asset on the step. I like that they combined some of the user setup information, so you can do it all on one screen instead of going to multiple screens.

Cons

The windows maintenance on some of the screens caused other issues, so Champs had to make the changes for us, but then it's locked in and you don't have the ability to change it unless you do a new build. There are a couple of screens that give you options that you can't use. i.e. If you click on the badge id in the movement screen, it says you can drilldown, but it does not. I don't like the fact that if you do a physical inventory count and enter a number by mistake, you can not clear the screen. You have to put a count in and update it after. It may not affect other users, but it does the way we do counts at our facility.

Review Source

RC

Ricardo C.  
Manager, Preventive Maintenance (PM) - Mobile Equipment  
  
Used the software for: 2+ years

### "In charge of Preventive Maintenance (PM) of all Mobile Equipment."

June 26, 2015

3.0

Pros

1\. Relative ease of use and several maintenance-related options (modules). 2. GUI 3. Versatility

Cons

1\. Lack of built-in Engineering or Reliability / Key Performance Indicator (KPI) Tools; such as FMEA, FMECA, Wei-bull Dist.,RCA, MTBF, MTTR, MTBPM, etc. Measurement is key to measuring performance. 2. Some "global" updates may counter what we may desire; that is, lack of customized (selectable) updates. 3. Lack of user forum (with fellow CHAMPS users)

Review Source

MP

Marsha P.  
Facilities Information Systems Coordinator  
Primary/Secondary Education  
Used the software for: 2+ years

### "Williams College experience"

June 24, 2015

5.0

Pros

I particularly like CHAMPS because I know it can do many different aspects of a business; work orders, purchasing, payroll, account payable, inventory, scheduling, lock-out tag-out, etc. If there is one part of the system that is not adequate to your company's function, the great employees at CHAMPS and tweak it and make it do what ever you are looking for.

Cons

I would like to see more canned reports in the software application.

Review Source

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