--- title: "Zendesk Suite Pricing 2026 | Capterra" description: "Learn more about Zendesk Suite pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/164283/Zendesk/pricing/" page_type: "pricing" language: "en" --- # Pricing for Zendesk Suite [4.4 (4088)](https://www.capterra.com/p/164283/Zendesk/reviews/) Write a Review! ## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) has **4** pricing plans - Yes, has free trial - No free version **Credit Card Required:** No ### Suite Team $55 **Pricing Model:** Per User **Payment Frequency:** Per Month Suite Team plan includes: - AI-Powered Automated Answers up to 50 - Easy-to-Set up Automations and Workflows - Email - Email and Phone Support From the Zendesk Team - Industry-Leading Ticketing System - Messaging Across Web - Mobile and Social - Onboarding and Adoption Guidance - Online - Out-of-the-Box Reporting - Prebuilt 1000+ Apps and Integrations - Single Help Center - SMS and Live Chat Support - Standard Data and File Storage - Standard Rate Limit for Robust Apis - Unified Agent Workspace - Voice ### Suite Growth $89 **Pricing Model:** Per User **Payment Frequency:** Per Month Suite Growth plan includes: - Advanced Rate Limit for Robust Apis - AI-Powered Automated Answers up to 100 - AI-Powered Knowledge Management - Customisable Ticket Layouts - Easy-to-Set up Automations and Workflows - Email - Email and Phone Support From the Zendesk Team - Industry-Leading Ticketing System - Intermediate Data and File Storage - Light Access Licenses up to 50 - Messaging Across Web - Mobile and Social - Multilingual Support and Content - Multiple Help Center - Onboarding and Adoption Guidance - Online - Out-of-the-Box Reporting - Prebuilt and Custom 1000+ Apps and Integrations - Self-Service Customer Portal - SLA Management - SMS and Live Chat Support - Unified Agent Workspace - Voice ### Suite Professional $115 **Pricing Model:** Per User **Payment Frequency:** Per Month Suite Professional plan includes: - Advanced Rate Limit for Robust Apis - Advanced Voice Capabilities - AI-Powered Automated Answers up to 500 - AI-Powered Knowledge Management - Conversion Routing Based on Agent Skill - Customisable and Shareable Dashboards - Customisable Ticket Layouts - Data Location Options - Easy-to-Set up Automations and Workflows - Email - Email and Phone Support From the Zendesk Team - Events Connector for Amazon Web Services - HIPAA Compliance - Industry-Leading Ticketing System - Integrated Community Forums - Intermediate Data and File Storage - Light Access Licenses up to 100 - Messaging Across Web - Mobile and Social - Multilingual Support and Content - Multiple Help Center - Onboarding and Adoption Guidance - Online - Out-of-the-Box Reporting - Prebuilt and Custom 1000+ Apps and Integrations - Private Conversation Threads - Self-Service Customer Portal - SLA Management - SMS and Live Chat Support - Unified Agent Workspace - Voice ### Suite Enterprise Talk to Sales **Payment Frequency:** Per Month Suite Enterprise plan includes: - Advanced Knowledge Management - Customisable Agent Workspaces - Customisable Branding for Web Conversions - Custom Team Roles and Permissions - Excellent Customer Support - Light Access Licenses for up to 1000 - Real-Time - Robust Apis - Sandbox Environment for Change Management - Shareable and Advanced Reporting and Analytics - AI-powered Content Cues ## Popular alternatives to [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Looking to learn more about Help Desk software similar to Zendesk Suite? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits. by Salesforce [4.4 (18800)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/61368/Salesforce/) by QualityUnit [4.7 (1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price:$15/month [LEARN MORE](https://www.capterra.com/p/102188/LiveAgent/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price:$25/month [LEARN MORE](https://www.capterra.com/p/62194/LiveChat/) by Freshworks [4.5 (3466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price:$19/month [LEARN MORE](https://www.capterra.com/p/124981/Freshdesk/) [Milvus](https://www.capterra.com/p/202528/Milvus/) by Milvus [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting Price:R$35/month [LEARN MORE](https://www.capterra.com/p/202528/Milvus/) [View all alternatives](https://www.capterra.com/p/164283/Zendesk/alternatives/) ## What do others say about [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) pricing? Value For Money[4.2(4088)](https://www.capterra.com/p/164283/Zendesk/reviews/) Pros Cons [Read All 4088 Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) Read Full Reviews Below Moiz S. Vice President Information Technology and Services, 11-50 employees Used the software for: 2+ years ** Overall Rating 5.0 ** Ease of Use 5.0 Customer Service 5.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra July 11, 2026 "Zendesk Suite saves us time and works good" **Overall:** I'm just happy that Live Call Monitoring actually works (so I can monitor a new user who may be having some problems within their first couple minutes) of using the system. **Pros:** It keeps all of our pharmacist’s schedules intact. No longer do we need to run two separate applications for both chat and phone calls. To be honest, it is relatively fast as long as we are not currently on an active call and clicking through. **Cons:** My biggest frustration is the fact that sometimes after opening the Agent Desktop my status becomes “Working” or “Rejected,” but I am unable to toggle it back to “Available.” The custom reports are somewhat difficult to develop. Ryan P. Customer Support Manager Facilities Services, 10,001+ employees Used the software for: 1-2 years ** Overall Rating 4.0 ** Ease of Use 5.0 Customer Service 4.0 Features 5.0 Value for Money 5.0 Likelihood to Recommend 100% 10/10 Reviewer Source Source: Capterra July 5, 2026 "Works well enough, good for keeping tickets organised." **Overall:** Zendesk Suite has been a reliable tool for our customer support needs. It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master. Overall, it significantly streamlines our workflows and helps us manage client requests efficiently. **Pros:** I really appreciate how Zendesk Suite brings all our customer interactions into one place. Email, chat, social media – it's all there, which makes managing tickets so much easier for our support team. The agent workspace is pretty solid and helps us keep track of everything without jumping between different systems. **Cons:** And the reporting capabilities could be a bit more intuitive. It took a bit to figure out how to pull some of the more custom metrics we needed and the dashboards can feel a little cluttered sometimes. It's not a huge deal but there's definitely room for improvement there. [Read All 4088 Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)