# Zendesk Suite Pricing 2026 | Capterra

> Learn more about Zendesk Suite pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/164283/Zendesk/pricing

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# Pricing for Zendesk Suite

[4.4 (4077)](https://www.capterra.com/p/164283/Zendesk/reviews/)

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## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) has **4** pricing plans

-   Yes, has free trial
-   No free version

**Credit Card Required:** No

**Discount:** Information not available

### Suite Team

$39

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Suite Team plan includes:

-   AI-Powered Automated Answers up to 50
-   Easy-to-Set up Automations and Workflows
-   Email
-   Email and Phone Support From the Zendesk Team
-   Industry-Leading Ticketing System

### Suite Growth

$87

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Suite Growth plan includes:

-   Advanced Rate Limit for Robust Apis
-   AI-Powered Automated Answers up to 100
-   AI-Powered Knowledge Management
-   Customisable Ticket Layouts
-   Easy-to-Set up Automations and Workflows

### Suite Professional

$149

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Suite Professional plan includes:

-   Advanced Rate Limit for Robust Apis
-   Advanced Voice Capabilities
-   AI-Powered Automated Answers up to 500
-   AI-Powered Knowledge Management
-   Conversion Routing Based on Agent Skill

### Suite Enterprise

$169

**Payment Frequency:** Per Month

Suite Enterprise plan includes:

-   Advanced Knowledge Management
-   Customisable Agent Workspaces
-   Customisable Branding for Web Conversions
-   Custom Team Roles and Permissions
-   Excellent Customer Support

## Popular alternatives to [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

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[View all alternatives](https://www.capterra.com/p/164283/Zendesk/alternatives/)

## What do others say about [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) pricing?

Pricing RatingN/A

Value For Money[4.2(4077)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Pros

Cons

[Read All 4077 Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Read Full Reviews Below

Christine B.

Pilates transformation expert

Health, Wellness and Fitness, 1-10 employees

Used the software for: Less than 6 months

**

Overall Rating

4.0

**

Ease of Use

4.0

Customer Service

3.0

Features

4.0

Value for Money

4.0

Likelihood to Recommend

70%

7/10

Reviewer Source

Source: Capterra

April 13, 2026

"Great at Customer Service Workflow"

**Overall:** Very helpful in simplifying customer service workflow. If they could solve the filtering issues, I’d give them another star.

**Pros:** It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management.

**Cons:** Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix.

Verified Reviewer

Systems Administrator

Food & Beverages, 1,001-5,000 employees

Used the software for: 2+ years

**

Overall Rating

4.0

**

Ease of Use

5.0

Customer Service

5.0

Features

5.0

Value for Money

5.0

Likelihood to Recommend

90%

9/10

Reviewer Source

Source: Capterra

December 15, 2025

"Good Ticketing System That Offers Good Perks"

**Overall:** An overall good experience which gives you several options/abilities to make resolving tickets seamless.

**Pros:** The ability to add/track time spent on tickets, tagging other agents on tickets, and merging tickets if needed.

**Cons:** Tickets can sometimes get stuck in "Suspended" which requires you to add the user who sent the ticket within the suite itself.

**Switched From:** [Enterprise Service Desk](https://www.capterra.com/p/152682/Enterprise-Service-Desk/)

**Reasons for Switching to Zendesk Suite:** For more efficiency and task/time management.

[Read All 4077 Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

## How should I be thinking about software pricing?

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