# Zendesk Suite Pricing 2026 | Capterra

> Learn more about Zendesk Suite pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/164283/Zendesk/pricing

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# Pricing for Zendesk Suite

[4.4 (4080)](https://www.capterra.com/p/164283/Zendesk/reviews/)

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## [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) has **4** pricing plans

-   Yes, has free trial
-   No free version

**Credit Card Required:** No

### Suite Team

$55

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Suite Team plan includes:

-   AI-Powered Automated Answers up to 50
-   Easy-to-Set up Automations and Workflows
-   Email
-   Email and Phone Support From the Zendesk Team
-   Industry-Leading Ticketing System

### Suite Growth

$89

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Suite Growth plan includes:

-   Advanced Rate Limit for Robust Apis
-   AI-Powered Automated Answers up to 100
-   AI-Powered Knowledge Management
-   Customisable Ticket Layouts
-   Easy-to-Set up Automations and Workflows

### Suite Professional

$115

**Pricing Model:** Per User

**Payment Frequency:** Per Month

Suite Professional plan includes:

-   Advanced Rate Limit for Robust Apis
-   Advanced Voice Capabilities
-   AI-Powered Automated Answers up to 500
-   AI-Powered Knowledge Management
-   Conversion Routing Based on Agent Skill

### Suite Enterprise

Talk to Sales

**Payment Frequency:** Per Month

Suite Enterprise plan includes:

-   Advanced Knowledge Management
-   Customisable Agent Workspaces
-   Customisable Branding for Web Conversions
-   Custom Team Roles and Permissions
-   Excellent Customer Support

## Popular alternatives to [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

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[View all alternatives](https://www.capterra.com/p/164283/Zendesk/alternatives/)

## What do others say about [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) pricing?

Value For Money[4.2(4080)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Pros

Cons

[Read All 4080 Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

Read Full Reviews Below

Christine B.

Pilates transformation expert

Health, Wellness and Fitness, 1-10 employees

Used the software for: Less than 6 months

**

Overall Rating

4.0

**

Ease of Use

4.0

Customer Service

3.0

Features

4.0

Value for Money

4.0

Likelihood to Recommend

70%

7/10

Reviewer Source

Source: Capterra

April 13, 2026

"Great at Customer Service Workflow"

**Overall:** Very helpful in simplifying customer service workflow. If they could solve the filtering issues, I’d give them another star.

**Pros:** It’s a centralized platform that can manage almost all customer interactions - chat, help desk, email and order management.

**Cons:** Major issues with spam and junk email not being filtered out, while real customer emails get lost in the mix.

Melanie J.

HR Manager

Retail, 10,001+ employees

Used the software for: 2+ years

**

Overall Rating

4.0

**

Ease of Use

5.0

Customer Service

4.0

Features

3.0

Value for Money

4.0

Likelihood to Recommend

80%

8/10

Reviewer Source

Source: Capterra

December 16, 2025

"All Around User Friendly"

**Overall:** Zendesk is a great overall tool with a user friendly interface and tools that are easy to use in your day to day.

**Pros:** Zendesk is very user friendly for agents, end users and admins compared to other ticketing systems I have used.

**Cons:** The latest updates with reporting are difficult to navigate and removed helpful features. I have continued using the legacy versions since I can't understand these.

[Read All 4080 Reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)

## How should I be thinking about software pricing?

[

Be an Informed Buyer: Understanding the True Cost of Business Software

It's not just you-budgeting for business software is complicated. We're here to break it down.

](https://www.capterra.com/resources/business-software-cost/)