--- title: "Zendesk Suite Pricing 2026 | Capterra" description: "Learn more about Zendesk Suite pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/164283/Zendesk/pricing/" page_type: "pricing" language: "en" --- # Zendesk Suite Pricing - Overall rating: 4.4 out of 5 from [4,090 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/) - Starting at $55.00 per month - Free trial: Available - Free version: Not available - Credit card required: No --- ## How much does Zendesk Suite cost? Zendesk Suite has **4 different plans**. The pricing **starts at $55 per user per month**. ### Suite Team - Price: $55.00 - Billing: Per User, Per Month #### Suite Team plan includes: - AI-Powered Automated Answers up to 50 - Easy-to-Set up Automations and Workflows - Email - Email and Phone Support From the Zendesk Team - Industry-Leading Ticketing System - Messaging Across Web - Mobile and Social - Onboarding and Adoption Guidance - Online - Out-of-the-Box Reporting - Prebuilt 1000+ Apps and Integrations - Single Help Center - SMS and Live Chat Support - Standard Data and File Storage - Standard Rate Limit for Robust Apis - Unified Agent Workspace - Voice ### Suite Growth - Price: $89.00 - Billing: Per User, Per Month #### Suite Growth plan includes: - Advanced Rate Limit for Robust Apis - AI-Powered Automated Answers up to 100 - AI-Powered Knowledge Management - Customisable Ticket Layouts - Easy-to-Set up Automations and Workflows - Email - Email and Phone Support From the Zendesk Team - Industry-Leading Ticketing System - Intermediate Data and File Storage - Light Access Licenses up to 50 - Messaging Across Web - Mobile and Social - Multilingual Support and Content - Multiple Help Center - Onboarding and Adoption Guidance - Online - Out-of-the-Box Reporting - Prebuilt and Custom 1000+ Apps and Integrations - Self-Service Customer Portal - SLA Management - SMS and Live Chat Support - Unified Agent Workspace - Voice ### Suite Professional - Price: $115.00 - Billing: Per User, Per Month #### Suite Professional plan includes: - Advanced Rate Limit for Robust Apis - Advanced Voice Capabilities - AI-Powered Automated Answers up to 500 - AI-Powered Knowledge Management - Conversion Routing Based on Agent Skill - Customisable and Shareable Dashboards - Customisable Ticket Layouts - Data Location Options - Easy-to-Set up Automations and Workflows - Email - Email and Phone Support From the Zendesk Team - Events Connector for Amazon Web Services - HIPAA Compliance - Industry-Leading Ticketing System - Integrated Community Forums - Intermediate Data and File Storage - Light Access Licenses up to 100 - Messaging Across Web - Mobile and Social - Multilingual Support and Content - Multiple Help Center - Onboarding and Adoption Guidance - Online - Out-of-the-Box Reporting - Prebuilt and Custom 1000+ Apps and Integrations - Private Conversation Threads - Self-Service Customer Portal - SLA Management - SMS and Live Chat Support - Unified Agent Workspace - Voice ### Suite Enterprise - Price: Custom Quote - Billing: Per Month #### Suite Enterprise plan includes: - Advanced Knowledge Management - Customisable Agent Workspaces - Customisable Branding for Web Conversions - Custom Team Roles and Permissions - Excellent Customer Support - Light Access Licenses for up to 1000 - Real-Time - Robust Apis - Sandbox Environment for Change Management - Shareable and Advanced Reporting and Analytics - AI-powered Content Cues --- ## Is Zendesk Suite worth the price? ### Value for Money - Overall rating: 4.2 out of 5 - Good or excellent value for money: 81% AI summary based on 134 value-for-money rating reviews: Some reviewers find Zendesk Suite's value for money to be good, highlighting its comprehensive features like triggers, custom fields, and integrations with other platforms such as Stripe. They appreciate the affordability of certain pricing plans, the startup program offering six months free, and the ability to customize packages to fit their budget. However, many users feel that Zendesk Suite can be expensive, especially for small businesses or those with extensive support needs. #### Rating breakdown - Ease of use: 4.3 - Customer service: 4.3 - Features: 4.4 - Ease of deployment: 4.3 - Likelihood to recommend: 73% Based on 4,090 total Zendesk Suite reviews. --- ## How does Zendesk Suite compare to other alternatives? Zendesk Suite's $55 per user per month starting price is toward the higher end compared to its best alternatives; alternatives start between $15 and $29. Zendesk Suite pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Zendesk Suite — 4.4 out of 5 ([4,090 reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)) | 4 plans | $55.00 /user/mo | Not available | Available | 4.2 | | [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) — 4.4 out of 5 ([18,806 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)) | 5 plans | $25.00 /user/mo | Not available | Available | 4.0 | | [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) — 4.7 out of 5 ([1,787 reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)) | 4 plans | $15.00 /user/mo | Not available | Available | 4.6 | | [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) — 4.5 out of 5 ([3,471 reviews](https://www.capterra.com/p/124981/Freshdesk/reviews/)) | 3 plans | $19.00 /user/mo | Available | Available | 4.4 | | [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) — 4.6 out of 5 ([183 reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/)) | 3 plans | $29.00 /user/mo | Not available | Available | 4.4 | --- ## What reviewers say about Zendesk Suite's pricing ### What they like - **Zendesk Suite's value for money to be good** Highlighting its comprehensive features like triggers, custom fields, and integrations with other platforms such as Stripe. They appreciate the affordability of certain pricing plans, the startup program offering six months free, and the ability to customize packages to fit their budget. - **The software is cost-effective for small to midsize businesses and value the free trials that allow them to test the product before committing** They say the pricing is reasonable compared to the functionality provided, and some users report that the integration and automation features are particularly beneficial. ### What holds them back - **Zendesk Suite can be expensive** Especially for small businesses or those with extensive support needs. They mention that advanced features and customizations often require higher-tier subscriptions, which can quickly escalate costs. - **The subscription-based model and the need to pay for additional features or user licenses can be a barrier** Users also report issues with the pricing structure, such as automatic renewals and the lack of flexibility in pricing plans. - **The cost of scaling with additional agents or features to be prohibitive and express frustration with the limited functionality of lower-tier plans** ## Price & value in reviewers' words * * * 5 out of 5 stars > "The Sales Pipeline Management feature has also been a valuable asset, as it helps our team stay on top of potential sales opportunities and effectively manage and close deals." Reviewer: Ahmed A. Role: Founder, Biomedical Engineer & Data Scientist * * * 5 out of 5 stars > "It was easy to set up, with accessible pricing for a team of one." Reviewer: Steve R. Role: Marketing Manager * * * 4 out of 5 stars > "The only disadvantage I see with Zendesk Suite is that userw with a lower pricing plan have a lot more limitations of features available." Reviewer: Kalina B. Role: Freelance and Human resources * * * 4 out of 5 stars > "The pricing structure can also become expensive as you scale, especially if you need premium features." Reviewer: Matthew B. Role: Operations Director [Check all reviews](https://www.capterra.com/p/164283/Zendesk/reviews/)