# Page 100 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 100 - Is Zendesk Suite the right Help Desk solution for you? Explore 4079 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4079) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 100 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 2476-2500 of 4079 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WI William I. Schoology Administrator Primary/Secondary Education Used the software for: 2+ years ### "Zendesk brings peace to your company" May 16, 2018 5.0 Great product; sets the industry standard. Pros Zendesk is a central base for all of your documentation and support needs. The tool allows you to provide articles, chat support, general communication, and manage all of it with professional analytics. A tool like this can revolutionize a company's support team. Cons My only complaint is that the knowledge base comes together with other services; while that wound up being a good thing for us, we initially only wanted a knowledge base and couldn't purchase it separately. Review Source Raul D. Software Development Engineer Computer Software Used the software for: 1-2 years ### "Good tool for customers issues creation" March 30, 2019 4.0 I used it mostly for the public API and it's great, when I used the front-end app it felt a little tricky to use. Pros \- It helps on CRM if not used as one. - It has default reports but allows you to creat your own. - Customizable fielda can be added. - It has a public API to implement on your own TI products Cons \- It is not that comprehensible, it could improve on that - It would be great to allow to add more than one account to manage the issue tracking. Review Source JW Joshua W. Director, Software Solutions Consumer Electronics Used the software for: 2+ years ### "Zendesk is tops" October 5, 2016 5.0 we ran a global platform using zendesk to facitilate both b2c and b2b communication. zendesk worked quite well and was very reliable. Pros Does what I want it to do. Cons Ticket merging is painful Review Source AM Alisha M. Accountant Automotive Used the software for: 2+ years ### "Not for a begginer like me" September 22, 2020 3.0 This product while may be good for some people with web design experience, it wasn't a good fit for a beginner like me. Pros there were many options and the product was inexpensive. Customer support was so so. Might be good for someone more experienced. Cons I found the product difficult to use for use in designing my webstore. But again i am a beginner so others may be ok with it. Review Source VR Verified Reviewer Consultant Online Media Used the software for: 6-12 months ### "Helped us with customer service" August 30, 2018 5.0 Pros Zendesk made the overall process of managing tickets a lot better - we have been satisfied with the tool Cons No particular complaints. We had some issues with an email notification once, but it was quickly fixed by the customer service Review Source Brandon P. CSO Audit Services Insurance Used the software for: 2+ years ### "Real quality programming and research" July 10, 2018 5.0 Pros I love the functionality of Zendesk. I've used it in multiple industries and each time it was able to be used differently, tailored to that industry. Cons The ui could use a bit of a revamping,i feel like it's a little too muted and it can be difficult to quickly navigate Review Source CT Chris T. Sales Exec Computer Software Used the software for: 1-2 years ### "Feature Rich" February 1, 2018 5.0 Pros Lots of features, and decently straight forward to use. The front end is pretty intuitive but the behind the scenes functionality is not so straight forward. Cons Some of the features don't work 100% of the time. Sometimes the link between the separate portals severs and you have to create duplicate accounts. Review Source ID Ippo D. Supervisor Accounting Used the software for: 6-12 months ### "Fast and responsive platform" November 16, 2023 5.0 Pros Fast page loading speed and also responsive pages and intuitive design. Cons Sometimes when user clicks on submit button the app does not proceed and you must click again. Review Source VR Verified Reviewer Dealflow Analyst Used the software for: Less than 6 months ### "Not my favorite CRM" July 26, 2018 4.0 Pros It definitely gets the job done in terms of managing all of the customers in our network and reach efficiently. Cons I do not like the fact that it is just another CRM. I have tried them all and it is just adequate; nothing special. Review Source MG Mike G. VP Used the software for: 6-12 months ### "Easy to use and cost effective tool." November 16, 2017 4.0 Pros When I came on board to startup a Support Desk I didn't have a tool to track work. That is when I found Zendesk. I like the ease of use. Cons The different subscription services are a little wonky. They should offer better reporting in the smaller subscription packages. Review Source VR Verified Reviewer Business Process Administrator Consumer Services Used the software for: Less than 6 months ### "Usability" May 11, 2018 4.0 Pros This software gives you the ability to to make a user friendly experience for your partners, customers and coworkers Cons There are many features to use and customize. At times that can seem quite overwhelming as to where to start Review Source HS Haley S. Content Manager Media Production Used the software for: 6-12 months ### "Amazing customer service platform" October 23, 2018 4.0 Pros Zendesk has been a gamechanger for our customer service. Live chat has helped our ratings significantly and we love being able to help whenever our clients need us Cons We had a couple problems when getting our service set up, but customer service was extremely helpful Review Source MR Mohibur R. Team Lead Food & Beverages Used the software for: 1-2 years ### "Zendesk Review" July 16, 2019 5.0 Pros Accuracy and efficiency. Best platform to chat with clients. Cons At times it crashes and takes a while to restart. Review Source VR Verified Reviewer Customer Experience Computer Software Used the software for: 1-2 years ### "Great support ticketing system" May 8, 2019 5.0 Pros \- easy to use - great knowledge base for self service Cons \- chat is not mobile friendly for a low volume of calls Review Source DG Dillon G. Advisor Development Team Computer Software Used the software for: 1-2 years ### "Zendesk gets the job done" January 29, 2019 4.0 Pros Zendesk is a great help desk solution for larger teams that are growing. There are a lot of intgration options and the triggers and SLAs are a huge bonus. Cons Zendesk is messy and unintuitive. The design is all over the place and it's clunky. Their teir one support is also less than helpful in most cases. Review Source DH David H. Founder Internet Used the software for: 6-12 months ### "Outdated Clunky App With Bad Customer Service" January 17, 2017 2.0 This is an outdated app, with lots of duct-taped features that make the overall product clunky and in need of cleaning. The team needs to sit down and make a big cleanup session where new features building is frozen and lots of time is instead spent on streamlining the product. The customer service I've received was surprisingly late and under-par for a company that prides itself on leading the customer service revolution. Negative experience on the two vectors that matter most to me when purchasing and using a SAAS tool: product and customer service. Pros Lots of features, very difficult to navigate, activate, and use both as an admin and user. Cons Bad customer service, outdated paradigms, weak bloated product, bad user experience. Review Source VR Verified Reviewer Lead Web Developer & Founder Used the software for: 6-12 months ### "Create a customer support portal with ease" April 17, 2018 4.0 Pros How it's all cloud based - nothing to install. Even works on your phone. Always on, and clients love it too Cons A few steps required to set it up correctly. Perhaps needs better waymarking of steps required to onboard correctly. Review Source LS Lauren S. AR Coordinator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Good" November 17, 2022 5.0 Easy to use and does the job. Pros Easy to use. Took about 2 weeks to really master program. Cons Too much stuff on it. I like this to stay simple. Review Source CA Chris A. CISO Used the software for: 2+ years ### "Full fledged ticketing system" June 26, 2018 5.0 Pros It would be hard to find another ticketing system that is as robust as Zendesk. It can pretty much do anything that any other system can do. Cons I think it is expensive compared to other systems. This is limited to ticketing and is not a CRM package. It may work great scaled to an enterprise level client, but it seems to be overkill for small to medium businesses. The ticketing system has all the features that you would want in a ticketing system; however, from a business perspective you would need to layer on other tools. Review Source VR Verified Reviewer Owner Graphic Design Used the software for: Less than 6 months ### "Zendesk Sets The Industry Standard" March 12, 2020 5.0 Our experience with Zendesk has been fantastic overall. Customer support is good, and the product is stable. It does what it does very well overall. Pros Zendesk is great at what it does! This software makes it easy to track and stay on top of support requests. The ticketing system works well, and the ticket management part of the system makes it painless to communicate with customers in need of help. Cons The system itself has a very generic look and feel. It obviously doesn't need to be fancy to do its job well, but a bit more aesthetically pleasing user interface might make it a little less intimidating looking to clients looking for support. Review Source SE Shanda E. Freelancer Consumer Services Used the software for: 1-2 years ### "Easy to use" June 30, 2021 4.0 I used this when part of a small organisation. For them, it was an excellent solution. I think that a larger enterprise - provided it was better organised - would find it to be an excellent solution for consumer relations. Pros I really enjoyed that inquiries would come to and could be dealt with straight from my email inbox. Cons I don't necessarily think that this was the software's fault - rather organisational miscommunication - but sometimes more than one person would deal with the same inquiry and (when it happened) it would cause confusion. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "The best ticketing system i've ever used" May 9, 2018 4.0 Pros ZenDesk is amazing peas of software which help businesses to communicate with their customers in a whole new way! With an intuitive UX and a lot of features, you can set up your goals, SLAs and business triggers/actions in no time. There are no questions at all. Everything is right there where you expect it! I love this application and for sure will recommend it to my future customers Cons The only thing I have a recommendation is to review the pricing. Some of our customers are with thinner budgets and they are searching for alternatives, which makes my business life harder (i need to learn new software) Review Source BH Balazs H. Designer Design Used the software for: Less than 6 months ### "App for Customers" June 4, 2024 5.0 Pros I love to use Zendesk Suite to contact or help to customers Cons I don't have negative experiences with this product Review Source SR Shelley R. Community Impact Coor Non-Profit Organization Management Used the software for: 2+ years ### "Easy to use" December 1, 2022 5.0 Zendesk is quick, easy and helpful. Pros This is a part of another program we use. We have found ZenDesk to be helpful and easy to use. Cons We have not experienced any issues when using this program. Review Source SS Seejal S. Unit manager Food & Beverages Used the software for: I used a free trial ### "Excellent ticketing solution" June 20, 2022 3.0 Overall a great tool for management Pros Ticketing, prioritizing the issues, great CRM management tool Cons Dashboard can be better and more features can be added. 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