# Page 40 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 40 - Is Zendesk Suite the right Help Desk solution for you? Explore 4071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 40 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 976-1000 of 4071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AJM April Jae M. Customer Service Representative Consumer Services Used the software for: 2+ years ### "Why we recommend Zendesk" February 1, 2023 5.0 We are using Zendesk to interface with our members and overall it is seamless. Pros Zendesk tool is super easy to use and navigate and easy to manage tasks. Cons The tool is a bit costly and expensive. Review Source VR Verified Reviewer Senior Software Engineer Publishing Used the software for: 2+ years ### "Nice ticketing system with too many bells and whistles." May 15, 2018 4.0 Pros This is a very good product for keeping track of tickets. End users can easily track their issues and see what state they are in (if updated by developer). Most modifications are very easy. Interfaces great with JIRA. Cons Some of the features are difficult to turn off, or impossible to turn off, so you are stuck with them. Most don't interfere with performance, but they are a pain to navigate around. Review Source VR Verified Reviewer Web Designer Financial Services Used the software for: 2+ years ### "I've used this daily for the past year and a half." August 1, 2018 5.0 Support System Pros Easy system to use to track support tickets from clients and other employees. It's a pretty easy system to set up and maintain. Cons Internal notes are a little confusing as well as needing to send the ticket back to the client for more info. If I need to send the ticket back for more info my options are open, pending, or complete. Needing more info doesn't fall into any of those categories. Review Source BP Bruno P. Editor Media Production Used the software for: 2+ years ### "Zendesk make supporting easy" July 14, 2022 5.0 Pros Zendesk has a easy and intuitive interface, that makes answring emails and support tickets so easy. Its mades me get more free hours to other important things. Cons The price got too high on th recent years, which its something that in a Country like Portugal, its really expensive paying so much for this service. Review Source SK Skye K. Salesman Broadcast Media Used the software for: 2+ years ### "Zendesk Review" July 2, 2022 5.0 My experience surf Zendesk has been nothing but great, I feel supported and I can trust the customer service! Pros I think the products were easy to use. Very impactful for daily life. Helpful. Love this software! Cons I have nothing bad to even say about this software. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Reason for choosing Zendesk Suite I chose zendesk over other merchants because they’re so much better in ever direct aspect.10/10 recommend it! Review Source VR Verified Reviewer Customer Care Services Manager Hospitality Used the software for: 2+ years ### "Great Helpdesk Software" September 2, 2019 4.0 This software provided our team with all the helpdesk related items under one roof, no separate tools were needed to achieve a greate helpdesk! Pros Easy to setup and configure, big community forum to gain more knowledge of the product. Integrates easily with various third-party components. Outstanding customer support provided by Zendesk Cons it would be good if you could configure some of the Ticket Status's but that is not a big thing. Review Source Nicholas K. Digital Production Artist Financial Services Used the software for: 2+ years ### "Love this software!" April 8, 2018 5.0 Pros We use this product every day as our "ticketing system" at work. We are able to give employees their own login, they can work on their own projects, etc. One of the most underrated parts of this software is the capability to use triggers and filters. Makes work much easier! Cons Can be a little confusing to use at first, but the learning curve is very short and well worth it! This software is amazing. Review Source Raymond K. Personnelle Retail Used the software for: 6-12 months ### "Bon logiciel " September 26, 2023 5.0 Pros Ce logiciel est très bon d'utilisation surtout dans des projets marketing rapide,sa me permet vite de communiquer mes chiffres d'affaires dans le monde entier Cons Ce logiciel est magnifique qui m'aide beaucoup dans mes projets de chiffres d'affaires c'est pourquoi je l'aime à utiliser Review Source cN corine N. agent clientèle Business Supplies and Equipment Used the software for: 2+ years ### "zendesk un logiciel CRM complet" January 9, 2023 5.0 zendesk me facilite beaucoup le travail Pros \_Logiciel très facile d'utilisation ; \_Offre un réel gain de temps; \_la possibilités de mettre le logo et les couleurs de l'entreprise \_Permet l'intégration d'autres applications Cons Prix élevés ce qui peut compliquer son achat pour des petites entresprises Review Source AA Ainara A. Administración Financial Services Used the software for: 6-12 months ### "Una herramienta que ayuda en el día a día " December 4, 2022 5.0 Un gran cambio en nuestro día a día Pros Bastante útil a la hora de nuestras llamadas Cons Un poco más de fluidez a la hora de saltar la llamada Review Source sS samad S. Human resource generalist Food Production Used the software for: 6-12 months ### "Zendesk is the BEST ! " September 2, 2022 5.0 Pros The ease of the product, the organization, the ease of routing tickets to individual teammates to manage everything Cons i have no complaints about the product, i enjoy it very much Review Source MNM Michel Nlandu M. Admin President Founder Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Assessment of Zendesk Platform" April 20, 2023 5.0 Filling fund applications forms and interactions with Zendesk platform Pros The integration is good and like said they are always ready to go on help with enterprises and my company just has a good feeling about their genuiness with their noble work. Cons The least. Is to find funds for companies is something that is noble and very appreciated professionally Reason for choosing Zendesk Suite Until now we only find them, and there is no need to shop around while they offer optional tarrifs and it is OK to stick with them Review Source AS Ashley S. Documentation Coordinator E-Learning Used the software for: 2+ years ### "Zendesk" October 22, 2022 5.0 Pros I like how versatile the platform is, from email support to chat to phone. You have the ability to construct and manage your own knowledge base. The amount ofAPI/KPI statistics that are provided are beneficial to my role specifically. Cons There aren’t too many cons except how you have to pay for EACH feature and license. Review Source VR Verified Reviewer Director of Marketing Information Technology and Services Used the software for: 6-12 months ### "Zendesk is an all-in-one solution for everything support related " February 26, 2023 5.0 Overall good experience and easy to use Pros The chat is really robust and ticket management is good too Cons Takes time for implementation and integration with existing applications Review Source VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "One of the best tool to manage support tickets from customer" August 16, 2022 5.0 Pros The user interface is very convenient to use both for support agents as well as customers. The prices are also quite affordable as well. Cons The Zendesk system updates are not quickly reflected in their documents and due to this it becomes quite difficult to use some features or modify some settings which were managed in a different manner before the update. Alternatives considered [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) Review Source VR Verified Reviewer Tehnical Support/IT Used the software for: 2+ years ### "Simple easy but also full featured great software" October 25, 2017 5.0 Easy setup up for support email system. Easy set up and maintenance of support webiste. Pros I love how easy it is to set up a support environment that records information. I also love the knowledgebase template and ease of creating a support site. Cons Occasionally I want to do something more involved and it's not always easy to find the relevant information, but all I have to do is contact support and they help me out. Review Source NP Neil P. Program Manager Information Technology and Services Used the software for: 2+ years ### "Zendesk - All In Suite" December 14, 2022 5.0 Pros I enjoy the UI. It's simple and intuitive. Cons I do not like having to use multiple applications. Zendesk solves this issue for me. Review Source Agata J. Marketing Assistant Used the software for: 2+ years ### "Good ticketing system " May 7, 2018 4.0 Zendesk platform allows us to manage tickets from customers Pros Many integration options, nice user interface with intuitive navigation. The easy to operate and convenient ticketing system helps us to improve our customer service Cons Price is pretty high, most great features are available just in the high priced plans. Do not like their customer support, you should look for most answers on the peer support forum. Review Source GS Gastón S. Ecommerce Manager Retail Used the software for: 1-2 years ### "Usamos Zendesk hace 2 años y funciona correctamente" March 18, 2024 4.0 Es bueno para lo que vale, y para lo facil de su integracion Pros La facilidad de la integracion con nuestro ecommerce Cons A veces el panel es engorroso, no es tan facil poder ver lo que los usuarios (personal) hace en su trabajo Review Source Steve W. TriNova Brand Manager Automotive Used the software for: 2+ years ### "zendesk is it for customer care" December 17, 2018 5.0 We use Zendesk to connect with and answer customer questions on Amazon primarliy and also on social. It's been a great tool and we couldn't be happier. Pros Ticketing, reporting, integrations with social and amazon are all critical for the success of our customer care team. Cons I can't really think of anything. Maybe that it leaves unread messages on some platforms which lead to double responses or a lot of "did you answer this" Review Source MAMM M A MALAK M. Customer service and support Executive Office Used the software for: 2+ years ### "Smart for Business Management" November 16, 2023 4.0 Pros Its user-friendly interface makes it simple to operate. It can be integrated with social media networks. Users can utilise the software's capabilities with ease. Customer service and company management have an impact on a business. Cons High price of zendesk suite it slightly tough for small business. Review Source Ana F. owner Hospitality Used the software for: 1-2 years ### "Not what I expected" December 7, 2018 3.0 Pros I was a little disappointed with this software. I only used the free version, because the other is expensive. It works, but there are better free options Cons There are other free options with more features. Review Source LH Luis H. VP Customer Success Information Technology and Services Used the software for: 2+ years ### "Love it! When it comes to managing (agent) workflows its flexibility has no parallel" June 4, 2018 5.0 in a nutshell, it makes my day to day work easier :) Pros I like the way it organises tickets and the multiple options you have for creating, processing and work on them. One of my favourite things is automations and triggers they are simple but very powerful and can be used in combination with extensions and other features which gives you so much flexibility. Another thing that I really like is the support for Liquid markup. That way from a same trigger/template I can cater for different use-cases making triggers and workflows easier to maintain and much more powerful. Cons The lack of a native round-robin assignation (which can be overcome though) and Guide could do with more levels for categorisation (currently only three levels are supported - category, section and article). Review Source Karim H. Telecommunication Internet Used the software for: I used a free trial ### "It’s a good live and i think it will be more good in the future " May 1, 2023 5.0 Pros Easy to use and good for chatting and i home be more good in future Cons Everything is good and i hope to be more good in future Review Source VR Verified Reviewer Copy Coordinator Broadcast Media Used the software for: 1-2 years ### "Zendesk" December 13, 2018 5.0 Overall it's a great software and helps make your job a little less stressful. Pros I used this product for the first time about two years ago and I had never heard of it before. I loved how easy it was to use and adjust to. Part of my job was frequently sending emails and we were able to make quick keys for just about anything and they saved us so much time! Cons N/A No complaints, I really did enjoy it and there wasn't a time I was frustrated with it. Sometimes I would need to search for a specific email and I was always able to find it. Pretty cool software. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.