# Page 44 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 44 - Is Zendesk Suite the right Help Desk solution for you? Explore 4071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 44 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 1076-1100 of 4071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Stanisa K. Manager Graphic Design Used the software for: 1-2 years ### "If you want to ease the process of communication with your customers, this is a must!" November 29, 2018 5.0 If you own a business, you have to have Zendesk. It's an amazing platform for your respondance with your customers. Pros I love how it's easy to keep organisation in place when you use Zendesk. If I didn't use this, I would be all over the place and did not know where to turn and whom to respond. This is such an easy to use platform and it does half the work for you, I am really impressed. Cons I didn't have anything negative to say about it, I love how it does all the work for you. Customer support is amazing as well. Review Source VR Verified Reviewer Managed services Computer Software Used the software for: 1-2 years ### "Best task tracking" November 11, 2022 5.0 I enjoy zen desk a lot and it really simplifies my tasks and makes everything easier to tea k Pros Zen desk makes it so easy to track short or long term tasks. They have tools to organize and sort tickets, as well as different statuses based on what needs to be done. You can also see visibility into others’ tickets which helps with clients l Cons It does get buggy sometimes. About once a day or so I have to refresh the page because of some type of error. Not a huge drawback though Review Source VR Verified Reviewer Operations manager Civic & Social Organization Used the software for: 6-12 months ### "Excellent customer service tool" April 5, 2021 5.0 Excellent piece of software for customer management feedback and for managing tickets for our helpline which was set up during the pandemic I would recommend it but it is quite an expensive option and it’s best in class. Pros Very reliable for customer service management and for raising tickets and following through to completion. It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for Cons It’s very expensive and it be good if they would consider a better charity discount Review Source Anne-Sophie B. Responsable Marketing et Evénementiel - Community Manager Computer Software Used the software for: 1-2 years ### "Support ticketing has never been that easy!" November 5, 2016 4.0 We use it for our company support for our several products and general information, and it's very easy for us to follow our clients' needs and questions. We can easily attribute the ticket to the correct person and see the story of the client. All the team can follow the state of each ticket and interact if necessary. Pros Very clear and easy to use. Tickets are categorized and assignation is easy. Cons When several people are assignated it's difficult to follow internally and we can loose some time in the process, which is valuable and bad for the client's need. Review Source PR Pepijn R. Marketplace specialist Apparel & Fashion Used the software for: Less than 6 months ### " Pepijns review Zendesk" July 18, 2023 4.0 Ik heb erg fijne ervaringen met Zendesk, ik kan erg makkelijk mijn klanten van dienst zijn en zie het erg overzichtelijk. Pros Voorheen gebruikten wij MessageBird en dat was een lastiger programma om mee te werken. Nu we Zedesk hebben kunnen we de klanten beter van dienst zijn. Het mooie aan Zendesk vind ik de gebruiksvriendelijkheid. Cons Er worden kleine 'stickers' gebruikt achter de naam van de klant. Daarmee wordt aangeduid of de case open, geparkeerd of closed is. Dit kan duidelijker. Switched from [Bird](https://www.capterra.com/p/160795/Bird/) Gebruikers gemak Review Source VR Verified Reviewer Founder Used the software for: 1-2 years ### "Easy to use and set-up" June 8, 2018 5.0 Pros I have implemented Zendesk for my business as well as several of my client's businesses as well. It's easy to integrate with other apps in their marketplace too - and beyond. I like that you can easily organize and assign tickets, and also have any messages or mentions for Facebook/Twitter create a new ticket. Helps you stay on track and reduces any messages falling through the cracks! Also, it's versatile depending what your needs are. Cons The only con that I can think of relates to their chat feature - there's Zendesk chat that you can integrate with support. I did try it and quickly cancelled. Maybe it was a glitchy thing at the time (which was within the past year) I wasn't able to integrate the chat with the support, and had to use 2 separate logins. I ended up cancelling and now use a different company for chat. Review Source VR Verified Reviewer Associate Outsourcing/Offshoring Used the software for: 6-12 months ### "Zendesk for support teams" August 10, 2018 4.0 Its been a very useful tool mostly because of the storage of the emails, in the support branch keeping track of every email and have it for future reference is a must. It has simplified the communication between customer and support. Every ticket shows the person who replied which is a plus since this way the customer won't receive different replies from different people. Pros It is a great way to keep track of your incoming emails, also you can organize your emails by priority or department. The storage of the emails is a great way to have them for future references. Cons Is not as user-friendly as other apps, sometimes the system gets stuck when you are writing a big response and this can minimize your production time. Review Source Brian D. President Consumer Services Used the software for: 1-2 years ### "If you want to improve your customer service - Zendesk is a must have!" February 25, 2017 5.0 We've tried a handful of ticketing systems, but Zendesk has been the most user friendly and almost fully functional immediately upon sign up. Zendesk also integrates with numerous other options to improve the communication between platforms. The only downside is they don't offer customer satisfaction reviews with the lower plans and as a newer user to ticketing, it would be very helpful to have feedback on our client's experience with Zendesk ticketing. Pros Ease of Use Elevated Customer Service Cons No consumer survey option for lower level plans. No chat support on lower level plans. Review Source VR Verified Reviewer Software Engineer Used the software for: 2+ years ### "It is used to our customer's report issues on our app" February 22, 2018 3.0 Customer tickets managements Pros It is good to address our customer issues, it keeps all the tracking from the beginning of the issue until the end. It allows us to integrate with multiple other applications. Cons It has a lack of multiple features that will be useful if they were implemented mainly bulk action to avoid some repetitive work. Review Source EM Elaisa M. BPO Specialist Information Services Used the software for: 2+ years ### "Zendesk Helps" February 11, 2023 5.0 Has lot of great features to provide great customer support. Pros Yes. Simple to navigate and has third party integration. Cons A little bit of pricey and very minimal support at all. Review Source Louise F. Expat Support / Helpdesk Consultant Information Technology and Services Used the software for: 2+ years ### "Zendesk does exactly what we need it to do." April 5, 2019 5.0 Pros The reliability. In 4 years of using it we've rarely encountered any issues. The integration with other programmes is seamless. The best ticketing system that I've used. Cons Sometimes it's not apparent that a colleague is responding to a ticket (the icon doesn't appear, or appears greyed out) but refreshing the page fixes this. Review Source EH Erica H. Web promoter Automotive Used the software for: 1-2 years ### "Another great app" August 4, 2022 5.0 Pros The cost was in our budget, easy to use! Cons Nothing sticks out of memory liked everything about it. Review Source VR Verified Reviewer Marketing and Communications Officer Financial Services Used the software for: 2+ years ### "Its the best" August 5, 2019 4.0 With Zendesk we are able to provide an interactive website as its connected to our website,clients can get help online as they will be viewing our website. Pros The software is user friendly and has more informative reports Cons When on trial it doesn't offer more functions as a result you wont really know if those functions are working before committing to the software. Review Source VR Verified Reviewer Operations Specialist Consumer Services Used the software for: 2+ years ### "Good once the ball gets rolling" August 1, 2019 4.0 Pros I like how organized and customizable this software is. My company was able to place custom macros for responding emails. This allowed for responses to be sent out conveniently faster. Cons The only thing I didn’t like was how complex it was to me initially. It seemed a bit overwhelming but once I got the hang of it, it was easy. Review Source JB Joe B. Account Manager Information Technology and Services Used the software for: 1-2 years ### "Good for inbound queries" January 11, 2023 4.0 Pros I used this system in my previous role at access, as a sales development rep. We used it to facilitate our website live chat, mainly to attract leads but also to direct support queries to the right place. It works well for the job, notifies when a chat comes in and rarely if ever crashes during a chat Cons It is quite ugly, outside of the live chats its not that easy to navigate Review Source JF Jared F. Director of Operations Wholesale Used the software for: 2+ years ### "Easy to use and dependable!" July 1, 2022 4.0 Overall experience with Zendeck was positive and I would recommend it! Pros We used this primarily as an IT ticketing system to open tickets up with the IT consultant who worked at all different hours and times and this allowed us to get the ticket into their hands ASAP and then they knocked it out overnight or during the weekend and we generally lost minimal time. Cons Not often but some users would get confused and totally miss updates or questions sent back to us from the IT team and therefore we lost time. I think this should have more clear options and alerts so that tickets don't get lost in the business. Review Source VR Verified Reviewer Solution Architect Information Technology and Services Used the software for: 1-2 years ### "Customer Support Portal - ZenDesk" November 29, 2023 5.0 Pros Excellent product for end users communication via emails, chat. track all support issues under one umbrella. Best feature i like about this product is you can prioritize and organize support tickets. Cons Process for integrations via tickets received via different channels like emails, chat and phone calls is very difficult. Zendesk shall monitor all tickets data and provide suggestions for ease of monitoring end users. Review Source AR Alisa R. Client Success Manager Consumer Services Used the software for: 6-12 months ### "Zendesk is Functional: Customer Service...not so much" September 6, 2019 4.0 Overall, my experience has been good. It's a popular platform for a reason as it contains popular features such as reporting and analytics, easy transfers, and visitor history. Pros I really like their chat. It gives customers the ability to rate their support and our support representatives can request that feedback as well. I also like the variety of notifications. One is just downright cute (it's like a cow mooing). My reps easily transitioned to using this chat as we made the move from another platform. Cons Not that it matters a whole lot, but the UI isn't aesthetically pleasing. Also, and ironically, their customer support could use some work. I often have to reach out a second or third time to get attention. Reason for choosing Zendesk Suite It made more sense for our business. Review Source VR Verified Reviewer Support Consumer Services Used the software for: 2+ years ### "Excellent platform! " April 17, 2019 5.0 I love how easy it is to extract the reports, the function it has, the many integrations we can make. It also offers chat support. The platform is easy to use and there are many options for customer service. The numerous integrations that exist facilitate the work with the other products that a company has. Pros The best product to have customer support! It has everything an agent may need and also to inform. We have used several support platforms and this is, by far, the best we have used. It is easy to know the productivity of your team and also help a client. Cons Since it's from Amazon, there may be downtime. However, they always keep you informed of any problems they may have. It's usually only a couple of minutes. On top of that, there are no problems with the platform. Review Source VR Verified Reviewer Training Manager Real Estate Used the software for: 1-2 years ### "A bit clunky to understand at first" February 14, 2022 4.0 Pros Web based, great views, easy to implement, great to implement ticketing system Cons I did not understand the ticketing system at first Review Source NS Nazim S. director Real Estate Used the software for: I used a free trial ### "no zendesk, yes alotech" July 9, 2021 3.0 I think it is expensive and not easy. hard. competitors are better. no zendesk Pros I didn't like too much. Cons expensive. very expensive. other programs 1 usd for head. also difficult to use. it should be easier. Alternatives considered [Call Center Studio](https://www.capterra.com/p/176017/AloTech/) Reason for choosing Zendesk Suite alo tech, avaya, Review Source VR Verified Reviewer Marketing manager Automotive Used the software for: I used a free trial ### "Great for help desk, pricy " November 7, 2021 4.0 We are able to funnel all email communication, social media channels, comments, direct messages and live chat from our website into ZenDesk so our customer service team can easily handle the communication from one centralized platform. Pros Zendesk is very user-friendly, easy to set to and integrate with email addresses and social media channels and works as a hub to collect all incoming communication. Cons The package only allows certain users (compared to Gorgias that has no limit on users) so we decided to go with Gorgias for that reason. Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Review Source Brandon S. Director of Mobile Solutions. Used the software for: 2+ years ### "Full featured and powerful Help Desk Software!" June 6, 2018 5.0 Pros Many 3rd party integrations make it is easy to incorporate help desk tickets directly into your companies systems. Easy to use for agents. Cons Zendesk can get fairly pricey dependent upon how many agents you would like to add to your account. Licensing can be a little confusing as to how many people can be on the system. Review Source Brittany U. Sr. Technical Recruiter Hospital & Health Care Used the software for: 1-2 years ### "So easy to use & simple interface!" September 23, 2019 3.0 I would recommend Zendesk overall as a simple and easy-to-use ticketing systems. It works for our organization and we are in the medium to large business size, but I bet it would work just as great for smaller businesses. Pros I love how easy this ticketing system is to use. There are not a ton of screens you need to go through in order to get the task that you need to get done completed. Fields are simple and straight forward & tickets are searchable. You are also able to check the status of your ticket at any time. Cons I dislike that unless you are communicating within the actual Zendesk software with your admin/technical support team, it comes through as a confusing email thread that is hard to follow. I dislike that I have to rate each ticket as satisfied or unsatisfied, because 1) there should be more rating options, 2) not every ticket should have to be rated. Review Source VR Verified Reviewer CIO Financial Services Used the software for: 2+ years ### "Excellent Service Desk Ticketing Tool" December 29, 2018 5.0 I implemented Zendesk as CIO of a medium sized credit union. Previously, requests were handled in a chaotic manner via email and phone messages. Zendesk elevated our IT team to a customer service group receiving rave reviews from our customers! Pros Easy and intuitive setup and workflow automation capabilities. Cons Honestly, I can't think of anything I don't like about the software! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.