# Page 53 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 53 - Is Zendesk Suite the right Help Desk solution for you? Explore 4076 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4076) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 53 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 1301-1325 of 4076 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer C. Office Manager Financial Services Used the software for: 1-2 years ### "Zendesk magic" March 17, 2020 5.0 So far its been great! I have no complaints with this yet Pros Zendesk is such a wonderful tool for call centers. I have worked in several. This software helps keep everything right in front of you (call history,customer information, etc) so its very easy to access. Cons Probably not the easiest user interface I have ever seen, but once you get the hang of it this is an awesome app. Review Source Maisie H. Team Lead Information Technology and Services Used the software for: 2+ years ### "Great Ticketing System" July 16, 2019 5.0 I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting. Pros Zendesk has many integrations and also different "triggers". This allows you to have tickets auto-assigned to specific agents with ease. I enjoy integrations with many different programs. Its been super helpful to my team as a ticketing system. Having internal notes makes it easy for us to keep track of requests. Cons I dislike that there is little functionality with Zapier or google forms. I wish it were a little easier there to create a ticket when someone fills out a form. Review Source VR Verified Reviewer Claims Resolution Specialist Used the software for: 1-2 years ### "I used Zendesk at my previous role and loved it. " May 4, 2018 5.0 Pros I loved the layout of Zendesk and how easy and clear it was to use. At my previous job, it was our primary way to communicate with customers, so I used it all day. Cons I wish Zendesk had been better about duplicating repeat requests from customers. This is a common customer service issue, and so far, I've never seen it successfully done with any other software. Review Source VR Verified Reviewer Help Desk Specialist Information Technology and Services Used the software for: 2+ years ### "Zen at home Zen at Work" April 2, 2019 5.0 Ticket Support is easy, breezy. Pros Easy to use, Zendesk implements the best UI to handle support problems everywhere, from internal employees to customers. Cons Pricing could be better but aside from that I really enjoy it. Review Source VR Verified Reviewer Director Of Operations Marketing and Advertising Used the software for: 2+ years ### "Almost real time communication" October 17, 2018 5.0 Pros The company with deal with where we deal with via Zendesk is very attentive and the software allows us to maintain an almost real time communication center. Cons Have not had a bad experience with the software. Review Source Eric T. Product Owner Used the software for: 1-2 years ### "So robust that I don't think I access all the benefits of the system" November 14, 2017 5.0 Pros I love that it can do everything, or it integrates with pretty much everything. This has become the core of our fulfillment team, so we look for integrations around this software. Cons I'm a pretty basic user, so all of the options confuse me at times. I realize there are people on my team that feel the opposite, but as a basic user it often feels like too much. Review Source AT Andrey T. Marketing Manager Medical Practice Used the software for: 1-2 years ### "Organized Application Support with Zendesk" February 6, 2018 5.0 Overall, we are satisfied with Zendesk. The analytics are really nice and they also provide stats benchmarks based on all other users for example for First Response Time. Pros Zendesk has allowed us to funnel internal employee app user questions and problems to an organized location vs a general mailbox. It has been easy to track a conversation from need help to the user received needed support. The Zendesk team has been very responsive when we had questions. Cons We inserted the Zendesk SDK into our application and it requires a little work by our agents depending on how each ticket has been submitted. Also, we have 2 accounts - Customer facing and internal facing and there currently isnt a way to assign users to a specific "brand" - that is there language for different accounts. Review Source KT Krystal T. Property Manager Hospitality Used the software for: 2+ years ### "Zen" September 12, 2022 5.0 Pros easy to keep track of IT requests and histry of conversation comes in the form of an email Cons nothing I really enjoy that our company has this feature for our IT needs Review Source AA Atulinda A. Camera operator Entertainment Used the software for: 1-2 years ### "Reliable for business communication" October 30, 2022 5.0 Pros Zendesk support suite offer a variety of categorized integrations like social media for communication and feedback tool that enables the business to grow. I like the macros features that I use to solve tickets easier and faster by applying them and the knowledgebase that you can develop support articles to clients Cons The tool is expensive for sure, to verify DNS is very hard depending on the DNS management tool you are using, for example it is hard to verify SPF in direct admin panel but easier in Cloudflare Review Source Upen S. Director Retail Used the software for: 2+ years ### "Powerful tool for Customer Service" April 8, 2023 5.0 Happy to use it - both as a customer and a vendor. Pros The customer gets automatically routed to the appropriate person in the team in a very short amount of time. Cons Perhaps the cost, but need more time and experience to make a judgment call on that part of the application. Review Source Henk M. Remote Technical Support Representative Consumer Services Used the software for: 2+ years ### "Extremely intuitive and easy communication and problem resolution tool." April 5, 2019 4.0 Pros Very easy to understand and a great tool for quick and simple customer resolutions and troubleshooting. Cons Customers have complained about having to create a separate login for our Zendesk user interface. Review Source VR Verified Reviewer Systems Analyst Telecommunications Used the software for: 1-2 years ### "Zendesk Review" September 20, 2022 4.0 Pros Great tool for ticketing and customer support. Easy to use and friendly GUI. Cons Nothing bad to say about Zendesk at this point. Review Source Axel A. Engineer Automotive Used the software for: 1-2 years ### "Perfect for your customers" July 14, 2022 5.0 I really recommend this app for all your companys they will not regret it, is something that changes your company and your sales model. Try it. Pros This app is the greatest app for costumers. You can program a lot of things and your customers only need to be patience, you can control all only in this app and for the price that you are paying is really good. Cons Nothing, I really don't know what is bad in this app, maybe the time that you late for program but it's funny and anyone can do it. You really need to prove it to see all the great things that this app had. Review Source GC Gianmarco C. Affiliate Manager Internet Used the software for: 2+ years ### "Assistenza clienti nel miglior modo" February 20, 2023 4.0 Pros Se sei alla ricerca di un software completo per l’assistenza clienti tramite chat sul sito e per la gestione di un eventuale sistema di ticketing come lo abbiamo noi, Zendesk è una buona soluzione. Ci ha permesso di mantenere una buona sinergia con i nostri processi aziendali e allo stesso tempo ci ha permesso di sostituire il nostro servizio di ticketing in house con un software decisamente più completo e funzionale Cons Il costo del servizio è decisamente elevato rispetto alla media dei servizi affini ma c’è anche da dire che a livello di servizio, per quello che ho potuto vedere sino ad oggi, Zendesk è più completo. Review Source VR Verified Reviewer Implementation Specialist Information Technology and Services Used the software for: 2+ years ### "Awesome source for a Knowledgebase" May 1, 2019 5.0 ZenDesk makes my life easier when I am learning new products. It is also makes the lives easier of my clients. Pros Most of the products we partner with have a ZenDesk knowledge base embedded into the software, which perfectly exists on the cloud. The way in which ZenDesk is set up makes it so easy for new users to not only search for articles, obtain relevant articles and associated content, but also easily share the content via URL link to others. ZenDesk is ingenius and a necessity for self-paced learning in today's tech world. Cons I have no dislikes whatsoever. ZenDesk is sleek, user-friendly, and necessary. Review Source Erika C. Analista de Aplicaciones Internas Computer Software Used the software for: 2+ years ### "One of the best systems for call center management" December 4, 2018 5.0 In general, it is a very advanced system for call center management. Pros You can customize Macros, Triggers, Customizable Fields, Cons I do not like that when you need to activate triggers you can not assign them to clients Review Source VR Verified Reviewer Founder Professional Training & Coaching Used the software for: 1-2 years ### "Good Product but getting it set up is a task you are left to do on your own" September 25, 2018 4.0 Pros The layout, ability to BCC people, the ability to add articles to an automated answer. The integrations offered. Cons The onboarding and support aren't amazing. You have to wait and they just keep sending you articles to answer the questions. Sometimes you need to talk to someone to get best practices, understand the issues with your integration attempts. Review Source MB Mourad B. Developer Information Technology and Services Used the software for: 2+ years ### "Zendesk" November 9, 2022 5.0 Pros Zendesk est un outil pratique et facile à utiliser.Une bonne documentation utilisateur et également technique est à disposition.Possibilité d'utiliser API Zendesk depuis d'autre outils pour créer par exemple des ticket automatiquement, ou pour synchroniser des donées. Cons Le service client Zendesk n'est pas réactif. Review Source VR Verified Reviewer Partner Food & Beverages Used the software for: 2+ years ### "Zendesk has the tools" September 24, 2018 5.0 Pros Very robust platform for customer service. Cons Because it is so robust it can take some time to setup properly. That said, it is ready to go in a basic mode with just a small amount of time involved. Review Source VR Verified Reviewer Tech Support - Customer Service Internet Used the software for: 2+ years ### "Zendesk Honest Review" January 15, 2019 5.0 Pros super easy and efficient way to assign and work emails for an org. i wish all my previous jobs used this! Cons a few kinks here and there which can cause small annoyances. overall really great product! Review Source Anmol S. Senior copywriter Media Production Used the software for: Less than 6 months ### "Best Customer Support Software" July 10, 2022 4.0 Pros If you want to deliver impeccable service to your users while making it easy to manage for you, Zendesk is what you should use. Cons No cons found as such in the software. It is perfect. Review Source Julius Caezar F. Customer Support Specialist Used the software for: 1-2 years ### "It helped increase our satisfaction ratings dramatically. " July 15, 2018 5.0 Pros The user interface is easy to use and supported on multiple platforms. You can insert ticket content based on your customers preferred language so that our agents don't have to use Google translate to reply. Cons Cost is different if you wish to use advance features which I think is still much too high compared to other platforms which offers the same. Review Source VR Verified Reviewer Customer Care Internet Used the software for: 2+ years ### " All in one" September 16, 2019 4.0 Pros In a single platform you can collect, sort, manage dozens and dozens of emails and tickets. Cons It is not always possible to organize the work to the fullest, however the features are quite advanced. Review Source David F. Customer Experience Team Lead Consumer Services Used the software for: 1-2 years ### "Easy to Use" December 12, 2019 4.0 Overall Zendesk is a good software to use for a growing business. Pros It's easy to pick this software up in a day and understand the basics of using it. The integration with other services is nice as well. Cons For the average user, it is easy to get lost in different links. Along with this, it can be difficult to utilize all of the features you have readily available. Review Source MJB Marc Joseph B. Customer Experience Agent Consumer Services Used the software for: 2+ years ### "Zendesk Review " September 11, 2022 5.0 9/10. Pros I love how they updated the functionalities of Zendesk and make it much simpler. Cons Auto translate for public reply isn't yet supported. I hate it Review Source Talk to a Capterra advisor for free and get results within 15 minutes.