# Page 66 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 66 - Is Zendesk Suite the right Help Desk solution for you? Explore 4076 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4076) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 66 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 1626-1650 of 4076 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FQ Fabio Q. Impiegato Insurance Used the software for: 1-2 years ### "Comodità e facilità di utilizzo. 5 Stelle!" October 23, 2023 5.0 incredibilmente super. Pros Zendesk offre numerose funzionalità, tra tutte la più importante è quella di poter interagire al meglio con i clienti e le connessioni sono sicure. Cons Non mi è piaciuta la possibilità di non poter rispondere a più ticket simultaneamente. Review Source VR Verified Reviewer Customer and Product Development Real Estate Used the software for: 2+ years ### "Invaluable for Help Centre content and customer support" January 16, 2023 5.0 Pros Easy to publish and manage articlesFlexibility with in-article formatting Cons When publishing an article in a section, the article's auto-placed to the top of list - meaning you then need to land on another 'manage articles' page to change around the order. Review Source Tim W. Executive Assistant Used the software for: 6-12 months ### "Zendesk is very user friendly and easy to use. I love how easy it is to accomplish tickets. " May 15, 2018 4.0 Pros The functionality for creating and successfully getting tickets done is what I love about the software. Customer service is able to use this platform to enhance the customer experience. Cons The login can't be used by multiple users so therefore each user must have their own login. It's a small negative but overall great software. Review Source IN Imri N. Frontend Developer Information Technology and Services Used the software for: 6-12 months ### "Amazing ticketing system!" December 23, 2021 5.0 We moved to Zendesk from an old system, and it really changed how I feel during a typical workday. Zendesk offer a great ticketing system, and the work has become much more efficient too! Pros I really liked the UI design, ease of use and the rich plugin system. It has made our work of answering tickets much more easier and efficient. Cons I would like to see more languages (like different Indian languages) and also some more bug fixes. Review Source SB Sarah B. Area Vice President of Clinical Operations Hospital & Health Care Used the software for: 2+ years ### "easy to use" July 26, 2022 5.0 appreciate the notifications so we don't have to ask where things are at. We always know. Incredibly easy to use Pros incredibly easy to use and we have not had complaints about the product. It is easy to use on any device Cons There is nothing I don't like as a user. Easy to manage Review Source kwandile Mabutho K. Review Retail Used the software for: 6-12 months ### "Zendesk review" July 8, 2022 5.0 Zendesk is a great assistance Pros It's a great assistance when it comes to office assistant and planning Cons It works best for office assistant position mostly and not for a regular civilian Review Source Dawn K. Owner Internet Used the software for: 2+ years ### "THE customer support tool" June 29, 2018 5.0 Very easy to use customer support ticketing service. Pros I used Zendesk for years when I worked for my last company. I think it's literally the best customer support tool available. It makes it ultra easy for customers to respond or ask questions. Love the chat tool too. Cons If I recall, it's pretty pricey so I don't think I would use it for my small business these days. But for larger companies, it's really the way to go. Review Source AV Allison V. PMM Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for startups" June 29, 2022 5.0 Pros This is a convenient tool for our Support team with all the necessary features for escalations. Cons Some of the support staff had trouble understanding how to search for tickets. Review Source CN CHIOMA N. High Priority Specialist Internet Used the software for: 2+ years ### "Great software" July 11, 2021 5.0 Pros I love the accessibility and easy to use feature Cons the interface could be better and there can be an easy button to reach out to support Review Source VR Verified Reviewer Senior Research Executive Outsourcing/Offshoring Used the software for: 6-12 months ### "Stunning Product" November 18, 2022 5.0 Pros It is quick and easy to useIt is simple to access a ticket so that the issue fixedIt has increased my output rate Cons Costs must be reducedIt is necessary to include some advanced features Review Source Manoj R. Founder & CEO Fund-Raising Used the software for: 2+ years ### "Great customer support application" October 13, 2017 4.0 Pros One of the first to introduce a well designed and thought out customer support software. They have continued to simplify it and maintain their leading position over the years among a rush of new companies setup to imitate Zendesk Cons Zendesk has withdrawn support from entry pricing plans. They have also removed access to Apps and integrations from entry pricing plan. Review Source VR Verified Reviewer Math Teacher E-Learning Used the software for: Less than 6 months ### "Live chat is basic, needs updates" September 8, 2022 3.0 Its works okay to chat with students, but a lot of things could be improved as mentioned above. Pros I like how it organizes students in the queue and auto assigns 1 student per teacher. Ease to transfer students is good. Cons The notes / txt that pull up with each student is very small and hard to read. It makes it hard to pull up their information to help them with their course. It would be nice if their course work / problem pulled up with the chat so that teachers didn’t have to go searching for it through a multistep process, and have multiple tabs open to work with the student. Review Source Shreejit B. Graduate Research And Teaching Assistant Higher Education Used the software for: Less than 6 months ### "My experience has mostly been positive and our customer service reviews definitely improved with it." June 12, 2018 5.0 Better customer service experience, more pleased customers on average, lower costs are the three main benefits that come to mind. Pros Honestly, the lower support costs and the seamlessness of the entire customer service experience are what stand out. It's priced competitively as well, and contrary to my initial feeling, the suite product actually ended up saving costs and providing better service for my company. It helped in training of customer service personnel and cut costs across lines. Cons The chat feature was not as good as the others. I've had a few customers complain about this. This is the only place where I honestly found its competitors a bit better. Otherwise, Zendesk is the correct choice. Review Source Steven M. Operations Support Specialist Financial Services Used the software for: Less than 6 months ### "Great for customers, internal or external" October 14, 2019 4.0 Zen Desk was very easy to pick-up and understand. The software ran very smoothly on our systems with little to no lag. We also found it very easy to deploy both to our customer service team for customers and our IT team for internal support. The additional products just plug right in and make the solution even better. Pros We like how the software can easily integrate with chat and talk features. We find that our customers and internal users still enjoy contacting their support teams through multiple methods and these are two of the most commonly used. Cons We had some issues with the analytics initially. It looks to be something that we just have to wait out until we have enough new data created in Zen Desk. It would be nice to run against historical but we are ok with what we see even if it requires 2 systems for a while. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) While we are still evaluating, it has came down to performance. Review Source Preston R. Product Manager Computer Software Used the software for: 2+ years ### "You are only limited by what you are using it for" October 16, 2019 5.0 Pros Adding attachments, hyperlinks and internal notes is easy to do. This is used with our Customer Support team and it really accomplishes all that you could use if for. Having used other support services, this one is the best. Cons the cost for individual licenses is pretty high. I have advocated having it be for the entire company but the price is just too much. Review Source VR Verified Reviewer Manager Used the software for: 6-12 months ### "Zendesk is essential for the business to run smoothly and we could not do it without them. " April 9, 2018 5.0 Pros What we like the most is the ease of use this program offers. They provide my team with the right tools in order to make the business run more smoothly. Cons There really isn't something that we dont like as of yet. Sometimes the response time to a question asked by my management can be slow but it is smooth for the most part. Review Source VR Verified Reviewer Head of Innovation & Marketing Computer Software Used the software for: 6-12 months ### "Zendesk allows us to help customers faster" July 16, 2019 5.0 Pros Zendesk is our customer support platform for the online school I teach at. We use it to address questions, complaints or general feedback on our course. Having a centralized platform to address all queries has been immensely useful. Cons It can get a little cluttered at times. I wish it had a more customizable iOS application. Review Source VR Verified Reviewer Marketing Coordinator Real Estate Used the software for: 6-12 months ### "Zen Desk- valuable resources for a small company" January 15, 2019 5.0 Pros I like that we can chat with visitors to our website. Its nice for the size of our company to catch the visitors during a workday. Cons I don't like that we only have one license to use- when our user goes on break they often forget to sign out and that means we can't use the service. Paying for 2 licenses isn't in our budget. Review Source VR Verified Reviewer IT Manager Information Technology and Services Used the software for: 2+ years ### "ZenDesk Ticketing" April 2, 2019 5.0 Beyond efficient way to organize tickets between departments. Will continue to use for quite some time Pros Ultimate solution for ticketing system. Quite detailed in how it allows users to simply email/create tickets. Has definitely increased productivity and in helping ensure IT issues are known and resolved. Cons At first some of the setup can be a bit confusing, but after playing around you realize how well featured ZenDesk is. Review Source KR Kawthar R. system admin Renewables & Environment Used the software for: 6-12 months ### "Zendesk" September 12, 2022 5.0 Pros What I liked most is how easy it was to use. Very user friendly. Cons What I liked least about the software was its interface, its not that it was hard to navigate. just the color option was not visually appealing. Review Source mM mazen M. Cs Accounting Used the software for: 1-2 years ### "Zendesk review" July 20, 2022 5.0 Pros Easy way to use helpful customer support Cons the need to make a update on zendisk app on mobile Review Source VR Verified Reviewer dentiste Health, Wellness and Fitness Used the software for: I used a free trial ### "Outil très efficace avec de belles fonctionnalités " August 29, 2023 4.0 par rapport à son prix, Zendesk suite est un logiciel en or. Pros l'un des avantage majeur de Zendesk suite c'est sa puissante fonctionnalité de messagerie en temps réel etle suivit des appels est vraiment bien fait. Cons Je ne trouve pas vraiment d'inconvénients concernant Zendesk suite. Review Source jW jacquelyn W. Store Stocker Supermarkets Used the software for: 2+ years ### "Use This Daily" July 19, 2022 5.0 Pros Mostly Every Website I Go To Uses Zendesk It's Very Good At Staying In Contact With Customers Or When It's You That Needs Help With Something This Is Who I Always See Cons I Haven't Had Any Problems With Zendesk Review Source Chase S. IT Specialist Information Technology and Services Used the software for: 6-12 months ### "Great CRM/Ticket Tool - Not Good VOIP Provider" May 7, 2020 4.0 Zendesk is a good ticketing system tool that works with a lot of outside vendor software. Pros Zendesk has been a really great tool for us for a while. Being that they have an open API that allows connections like Wrike, 3CX, Teams. Cons REALLY bad VOIP (voice) systems. Their SIP trunks are running in a sweat shop and the connections constantly drop. Review Source TL Thibault L. Freelance Digital Marketing & Support Ops Internet Used the software for: 2+ years ### "The Gold Standard for a Support Ticketing System" June 27, 2019 5.0 Pros Zendesk's Ticket management solution and Help Center are Industry Standard: if you know how to use it, you know how to manage any other customer platform. It's super versatile and allows integrations with most modern platforms (via an API) Cons With lots of features and integration potential comes some sluggishness or a sense that there are too many things available : it can be overwhelming at times... Review Source Talk to a Capterra advisor for free and get results within 15 minutes.