# Page 70 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 70 - Is Zendesk Suite the right Help Desk solution for you? Explore 4071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 70 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 1726-1750 of 4071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Reservation Specialist Telecommunications Used the software for: 1-2 years ### "My Experience with Zendesk" October 21, 2019 4.0 Pros I like that Zendesk is user-friendly. The software is not complicated at all to me. Cons As with any software, it can lag or be glitchy. Review Source DC Daniel C. Business Development Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A Competent platform with all the basics" October 21, 2019 4.0 We've been able to successfully look after clients visiting our website and manage their queries and concerns without any difficulties. Pros Using the platform on a daily basis is quite straightforward. Chats are archived in a reasonable manner, and user tracking is pretty good. Cons Trying to monitor and analyse historical activity is quite limited and could be developed for additional functionality. Review Source SK Sylvia K. Field system coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Zendesk simplifies chat task management" May 19, 2023 5.0 It is our business communication tool ever since a long time as is so easy Pros It is fast, easy, and professional with a classic support team who responds to every technical question. It is easy to combine all social media platforms in one platforms and respond to clients from any social media channel Cons It keeps on disconnecting and keeping my status as offline much as be logged into the software, this affects my productive growth Review Source HB Henry B. CTO E-Learning Used the software for: 1-2 years ### "Awesome helpdesk, but pricey." July 7, 2022 5.0 Pros I really like that it is very easy to integrate into the software and workflow that you already have and it is pretty easy to train people on how to use it. Cons It is pretty pricey for what you're getting depending on the tier of the service that you bought. Is it really worth it? Probably not, but the ease of use and integration puts it above other services. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reason for choosing Zendesk Suite Just the ease of use and integration. Review Source Diego C. Social Media Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Assistenza clienti top!" February 18, 2023 5.0 Utilizzo il software da poco, per una scelta aziendale ha sostituito da qualche mese l’assistenza via mail. Fin da subito ho apprezzato l’interfaccia semplice e la velocità di ricezione dei ticket. Soddisfatto! Pros Fornire assistenza in modo rapido ai clienti delle aziende è essenziale, e con Zendesk la lavorazione dei ticket è davvero veloce grazie alla sua interfaccia intuitiva Cons Non ho trovato ancora inconvenienti degni di nota. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Scelte aziendali Review Source Houefa Anastasie D. Gestionnaire Commercial Real Estate Used the software for: I used a free trial ### "Top logiciel de Live Chat" November 16, 2023 4.0 Pros Ça permet de travailler à distance avec les prospects et très efficace permettant aux entreprises de générer plus de vente . C'est un meilleur produit et je le recommande Cons Facile à utiliser avec une meilleure qualité d'interface d'utilisateur et une équipe assistante très active. Je le recommande Review Source JH Jen H. Sales and Ecommerce Manager Food & Beverages Used the software for: 1-2 years ### "Zendesk is Expensive, but has all the features" April 22, 2021 4.0 Good experience. No complaints other than the price of the product. Pros We're not using everything that we could with Zendesk and it does the job well. There are many features available however it's all pay to play so we haven't used them. Cons For what we need it for, using for customer support of Shopify sites, it's expensive and there are other less expensive options out there. Review Source VR Verified Reviewer Director of Partner and Customer Success Food Production Used the software for: 1-2 years ### "Zendesk" December 18, 2018 5.0 great CX Pros \-easy reporting -easy to stay organized -great integrations Cons \-apps aren't the best -not a lot of phone integration options Review Source Tiffany T. Marketing Director Automotive Used the software for: 1-2 years ### "Easy way for employees to submit tickets to IT for fast fixes" July 12, 2018 5.0 Pros We love using Zendesk to document help tickets from employees to our IT support department. We have noticed improved time in tickets being closed and employee productivity increasing. The quality of service for employees has increased with little effort from the support team staff. Makes it easier for them to organize requests and interact with multiple departments. Cons I do not have any cons with Zendesk. They require that I type something so I will say that not so far! Review Source RB Romina B. Specialist Telecommunications Used the software for: 1-2 years ### "Managing customer requests made easy" September 10, 2022 4.0 Pros We did not have an up to date easy to manage system set-up to manage customer requests before using Zendesk. Now it is easy to stay organized. Now we can sort by tags and themes and track the response status, leading to a better experience for the customer. Cons It took a while to get used to working with Zendesk, it is not always self explanatory and the customer service could be better reachable. Review Source Bailey P. Director Computer Software Used the software for: Less than 6 months ### "The support software that is genuinely nice to use" January 14, 2020 5.0 We really like Zendesk and it's a pleasure to use across all of the apps. Pros I've used different ticketing systems before, but Zendesk stands out as a really nice to use platform due to its interface and UX. Cons Some menus, options and features are hidden within the settings menu, which requires the administrator to delve into the settings page to get the most out of their platform. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Zendesk had a better customer frontend and better admin usability. Review Source KA Kermanhie A. independiente Professional Training & Coaching Used the software for: Less than 6 months ### "Zendesk es una plataforma integral de servicio al cliente." December 30, 2022 5.0 Antes de que los teléfonos y los correos electrónicos se mezclaran, nuestros sistemas se separaron en dos sistemas separados. Las llamadas procesan los tickets de manera diferente a los correos electrónicos. La mayoría de las preguntas de nuestros clientes llegaron a través de llamadas telefónicas y correos electrónicos. Los clientes pueden registrar fácilmente sus consultas con Facebook y WhatsApp; esto les facilita hacer preguntas. Al conectar Zendesk a estos dos canales, los clientes pueden llamar al sistema con menos frecuencia y más fácilmente. Pros Zendesk proporciona una plataforma integrada para administrar y atender a sus clientes. Tiene muchas funcionalidades que son fáciles de usar y maniobrar, lo que lo convierte en una excelente solución para manejar a sus clientes. Cons No hay nada en Zendesk que no me haya gustado, todas las funciones fueron las esperadas. Review Source JB Jason B. Head of People & Culture Financial Services Used the software for: 6-12 months ### "Zendesk" November 15, 2022 4.0 Pros Great customer support, quick to set up, make changes, add users and groups. Cons I think the interface could be improved from a UX perspective. Review Source DW David W. President Restaurants Used the software for: 1-2 years ### "Thinking about using Zendesk? You may want to reconsider." January 20, 2021 2.0 Very poor. The salesman was supportive and energetic when he signed us up. After we signed a year contract ALL support disappeared. You cannot get anyone on the phone at this company. User interface was basic at best. Make sure to read the fine print in the contract or you will be paying for additional years. Pros There was very little to like about this software, It was primitive compared to Zoho which I successfully used for many years. Cons Interface was very basic. Seemed light years behind our previous CRM Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Wanted to try it. I thought it would help my company. I was wrong. Review Source GS Grenville S. CEO Automotive Used the software for: Less than 6 months ### "Lies Lies and More Lies from \[SENSITIVE CONTENT\] at Zendesk" August 2, 2021 1.0 Lies lies and more lies from \[SENSITIVE CONTENT\] at Zendesk. Complete ovesell. Pros The software claims to have many features, but its not true and they fail to deliver on most aspects of what they promise. Cons The lies, and pushy sales people who will say anything to get a sale and protect their commission. Review Source AS Arel S. Director Information Technology and Services Used the software for: 1-2 years ### "Live chat and smooth social media integration" August 25, 2022 4.0 Pros What we liked the most is the capability to create agents and centralize all the social media and other applications like whatsapp communication via Zend Desk. We have one place in which we manage all the communication efficiently. Cons Some of the third party integrations are not very easy to set up and there are few bits of the documentation that is outdated. Review Source WM Whitney M. Counselor assistant Hospital & Health Care Used the software for: I used a free trial ### "Pretty good user friendly application " February 15, 2023 5.0 My experience has been good Pros I like that it makes customer service jobs a lot easier to do.I also felt it was easy to learn once you got the hang of everything. Cons Its confusing at first because it has so many different functions. Review Source PM Priscila M. Director Logistics and Supply Chain Used the software for: 1-2 years ### "Customer Service lacking - the irony... " October 22, 2019 3.0 Pros It is the simplest to understand and to begin implementing without much hassle. Cons Firstly, the first tier of subscription does not have any phone or chat support. So if it is the first time you are going to use a system like this, you are on your own sorting out issues, despite all the articles available. Secondly, when you do have a higher tier of subscription, they still take forever to respond to your requests over email. I had to call on multiple occasions to follow up on the issues I needed help with. Review Source JB Jack B. Director Real Estate Used the software for: 2+ years ### "Zendesk is an amazing tool for CRM" July 16, 2019 5.0 Zendesk customer support is fantastic, as you would expect from a CRM company. Pros Zendesk is easy and intuitive to use, and provides a great solution for CRM in our real estate business. We have it set up to sync with our internal helpdesk email address and Facebook tickets, and this works seamlessly. Cons Nothing - it is a great solution for small companies with a helpdesk system. Review Source AJ Ariana J. Business Owner Apparel & Fashion Used the software for: 6-12 months ### "I Use Zendesk For My Small Business " August 4, 2022 5.0 Pros Zendesk has helped me utilize my customer support for my small and growing business! It offers tons of features such as chatting, guides, and Calling. It also helps me understands my analytics of my customers so I can know what I am doing right! Cons I have so far enjoyed my experience and will be recommending to friends! Review Source VR Verified Reviewer Product Manager Computer Software Used the software for: 1-2 years ### "Nice tools for serving your customer" September 9, 2018 5.0 I integrate Zendesk with my mobile application. you just show a "need help" text box to your user. send that data through Zendesk API, ticket will be generated. and you can keep track how your team solved user needs! Pros • this software can be integrated anywhere easily (i integrate with my mobile apps) • Zendesk provide nice grouping • those grouping can be converted to nice analytic and reporting emails Cons • from what i heard from the one that makes deals, this one a little bit pricy. • other than that, i have no complain Review Source PS Priyanka S. Head Digital Library Education Management Used the software for: 2+ years ### "Very good software as for customer support" May 10, 2018 5.0 Pros It has been used one of my vendor and he is very happy from the day he has purchased this software.No communication gap value of money.Easy to use. complete automated software. Cons Now customers put up their questions on social media also so it should be connected with social media also.Once any costumer inbox to company it should be converted in to ticket. Review Source AS Adrienne S. Supervisor de departamento Retail Used the software for: 1-2 years ### "Zendesk para suporte ao cliente e resolução de problemas " July 17, 2023 4.0 Cumpre bem o que promete, as vezes é um pouco lento mas funciona. Pros A forma simples de conseguir atendimento Cons A demora que ocorre as vezes para abrir o chat Review Source SM Sander M. Product development manager Retail Used the software for: 6-12 months ### "Pricy app, not a lot of customization out of the box" December 10, 2019 5.0 Fast return on investment, better service to our clients. Very good things. Pros Ease of use made sure the implementation in our company went very smoothly. Our team was very quick to adopt and master the app which helped us improve our bottomline very fast. Fast return on investment, better service to our clients. Very good things. Cons My so far only problem (apart from the app being quite expensive) is that there is no way in my price plan to customize the emails being sent without programming the entire email myself. a simple plain text, htlm or rich text option might already do the trick for me and this is not possible. which is a shame as it would be quite easy in my opinion Review Source ET Eitan T. CEO Computer Software Used the software for: 1-2 years ### "Easy to scalable support software" February 5, 2022 5.0 Pros I like how Zendesk grows with my business, If I expand the business I can expand my Zendesk in a few clicks Cons I don't get how some of the features on Zendesk works and it's time-consuming to learn them. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.