# Page 72 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 72 - Is Zendesk Suite the right Help Desk solution for you? Explore 4071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 72 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 1776-1800 of 4071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NG Nic G. Consultant Support Manager Food & Beverages Used the software for: 2+ years ### "Great Ticketing Software" May 7, 2019 5.0 Pros This software was very easy to implement. Cons It is very hard to get assistance with setting up reports and other tools. Reporting is very confusing. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Review Source JL Junjie L. Founder Used the software for: 2+ years ### "Keep track of support requests across multiple channels" March 12, 2018 5.0 Pros I love that it can collate support requests from email, Twitter and other channels so that there is one single place to respond to customers. Also like the filters that can be set up to alert you to particularly important requests. Cons Probably an edge-case, but bulk selecting every ticket is not possible and you need to do it page by page. Review Source Saymon M. Software Analyst Computer & Network Security Used the software for: Less than 6 months ### "Zendesk Suite Review" December 1, 2022 5.0 Pros It helps a lot here at the company for customer service. Cons So far we have not found any cons using the tool. Review Source DR Dusan R. Customer Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Light, easy to use and plenty of integrations" March 5, 2019 5.0 Working in customer support, I have encountered many ticket management systems and all of them had at least one thing missing. When we started working with zendesk, the productivity hit the roof. 1. Easy to search for archived tickets 2. Easy to make different ticket queues 3. Integrations with systems such as JIRA 4. Integration with VoIP, having the case for your customer automatically created 5. Building a customer database 6. Building a knowledge base 7. Building a community forum I would definitely recommend Zendesk to anyone! Pros Zendesk is by far the best ticket management system there is. It has plenty of integrations that help you keep all the records safe and easy to access. Cons There is absolutely nothing I dislike, almost every aspect can be customized. Review Source KS Kristy S. Fraud customer service Consumer Goods Used the software for: 2+ years ### "Great product" July 12, 2022 4.0 Pros Great as a start up product. Overall enjoyable experience with wonderful applications. Cons the inability to remove a comment after it's been added. Review Source VR Verified Reviewer Customer Success Manager Education Management Used the software for: 2+ years ### "Zendesk is a life saver" April 2, 2019 5.0 LOVE LOVE LOVE ZENDESK Pros There's no better product on the market than Zendesk. It has all the features you could ever want. It's super easy to setup. Great customer service and integrates with just about anything. I'd highly recommend Zendesk to all companies. Cons There's not much I don't like about it. I think they've made an amazing product. Review Source SK Steve K. Software Engineer Hospital & Health Care Used the software for: 6-12 months ### "Very solid cloud-based support ticketing system " March 26, 2019 4.0 Overall a good platform to start out with but may not be for those who require more advanced capabilities. Pros Provides a complete customer service support platform, for both users and administrators. Very straight forward to login, file tickets, and follow them. You can easily locate tickets by case ID or search for keywords in the UI. Conversations can be either public (customer can see) or internal (only employees) so be careful when posting internal messages. Zendesk supports most common features like uploading logs and other artifacts. Cons Needs better integration with other systems, such as Salesforce. It was not easy to pull or push data into Salesforce and we ended up having to write complicated scripts to do so. In the process we also ended up losing the bulk of our tickets which was valuable data that is not recoverable. The navigation is tab based which sounds nice in theory but occasionally the speed of the UI made the UX a bit painful. At times, search can be slow and not comprehensive enough. Review Source JB Jeff B. VP of Customer Service Financial Services Used the software for: 2+ years ### "Zendesk has been a Great Product for our Company" September 3, 2019 5.0 We track how quickly and how the customer experience was with out customer service group. Pros The software allows for great tracking and timely results to our customers. We immediately know how our agents our servicing our clients. Cons I have not had any issues. The people at Zendesk are easy to work with and help resolve issues. They offer great support. Review Source VR Verified Reviewer Owner Retail Used the software for: 2+ years ### "Zendesk is the Difference Between a Happy Customer and a Lost Customer" August 12, 2018 5.0 I have always had an exceptional experience with Zendesk. Pros The moment that you click on "contact support", Zendesk takes you through the process of easily sorting out your issue. Usually, when you are contacting support you are stressed but Zendesk soon allays any fears that you may have. Cons The mere fact that every enterprise requires help software. Review Source VR Verified Reviewer Freelancer Used the software for: 6-12 months ### "Great for ticket support" February 23, 2018 4.0 Pros Fantastic for the ticket support and interact with the customer. Is easy to use and is possible to integrate with other apps Cons Some feature like bulk could be integrate and some screens can be confusing. Beside that I could not found more thing to complain. Review Source HC HUGO C. support Computer Software Used the software for: 2+ years ### "Exceptional price performance" March 25, 2019 5.0 We have Zendesk for customer facing interface for its clear and simple look & feel. Salesforce are kept as back end for its powerful workflow and automated notifications. Pros Good case tracking tool for team collaboration. Flexible API for integration in our company website. Cons Background workflow good but still not as flexible as others, Salesforce service cloud for example. Review Source ES Emma S. Telesales team manager E-Learning Used the software for: 2+ years ### "Easy to use and efficient " February 15, 2023 5.0 Pros Simple to use and vital to interact with visitors to our website Cons The transcripts take a while to come through and there is no spell checker Review Source IFW Igor Felipe W. Técnico de Suporte Information Technology and Services Used the software for: Less than 6 months ### "Avaliação Zendesk Suite" June 19, 2023 5.0 Em geral uma experiência muito positiva, utilizo diariamente a ferramenta e auxilia bastante no trabalho Pros Facilidade e praticidade para abrir tickets e para me manter atualizado sobre a evolução do mesmo e respostas dos responsáveis pelo atendimento Cons A timeline de respostas para o chamado poderia ter uma interface mais suavizada Review Source VR Verified Reviewer Vice President Of Business Development Automotive Used the software for: 2+ years ### "Support ticket management at its best " May 3, 2018 4.0 Pros The organizational features to handle your support tickets are second to none and can't be beat. Easy to use features for employees to easily submit tickets different ways. Cons The amount of emails automatically generated can be a bit overwhelming at times, and we haven't figure out how to control those. The price is also hefty. Review Source VR Verified Reviewer The Spiritual Love Coach and Healer Used the software for: Less than 6 months ### "Zendesk helps me stay organized and makes responding to customers so easy!" June 14, 2018 4.0 Pros I love being able to create tags and categories that help me keep track of my business needs. The macros are great! I can create them for anything which saves time in responses. It's easy to filter and organize tickets which helps me respond to pressing matters first. I can pull in customer contacts from so many different places, like emails, contact forms, and direct messages, and compile them all into one place. Cons It's a little slow sometimes, but otherwise, I love this program. I am still new to using the program, but so far there isn't much to dislike about it. The name says it all ZENDESK! Review Source EM Eulises M. Used the software for: I used a free trial ### "I must agree with most reviews here; one of the Best help desk ticketing system" October 27, 2017 3.0 Pros Zendesk makes it really easy to organize all requests no just in-house team but outside customers. Not a great fan of cloud base solutions but everyone is jumping on Virtual Servers and Cloud base solutions is like a force movement like me writing this review when Im just evaluating a solution and alternative to G Suites from Google. Workspace from Facebook calls my attention eventhou is also cloud base but is the closes in Features. Just like the Standalone version of Zendesk that we all learn too user the codes and independency of running the software on the local network overpasses any cloud base solution in my opinion. Automations and Macros are great working locally without the need of High bandwith which we can afford in USA but on other locations in the caribean is a luxury even for big business to have the bandwith we have. OOOOhh And what happens at hurricane season? when we had blackouts we still ran the Zendesk locally. An example of such dependency of cloud based systems is the Automations function doesn't flow in a similar way but are timed instead of instantaneous compare to local run version of the software. Macros allow you to update a ticket's tags, message, and other information with a click of a button. Zendesk has done a great job to make a ticketing system and keeping up the standard with the growing number of completion. Review Source NM Nthabang M. Bcom Accounting Science student Accounting Used the software for: I used a free trial ### "The best of Zendest suite" October 27, 2022 4.0 It is one of the best modern software I have ever used and it is user-friendly without having many complicated features. Pros It is not so different from other current business software but very productive when compared to others and it is very easy to use. Cons It might be a little slow sometimes but other than that it is great software. Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "very nice application" December 27, 2022 4.0 from my own experience I recommend zendesk for users Pros I like the fact that it is exceptionally easy to understand, use, promote and control Cons I haven't found any complication yet with zendesk Review Source VR Verified Reviewer Cutomer Care Manager Financial Services Used the software for: 6-12 months ### "With a price review it's close to perfection for our needs" April 12, 2019 5.0 With Zendesk you are able to provide support to your customers and also create organisations and groups for internal escalations. Pros Easy to integrate with email and facebook accounts for support Ability to create Macros using dynamic content Cons SDK integration is unstable Pricing Model Review Source VR Verified Reviewer Business Development Used the software for: 1-2 years ### "This is a user-friendly customer support model, but you will need someone tech savvy to set it up" July 5, 2018 4.0 It allowed us to go live immediately, and provide a channel for support that wasn't overwhelming. It gave us great flexibility with forms and getting it implemented on our site immediately Pros I like how well it integrates with both Wordpress and Gmail. Because of that, there can be much more done outside of the actual website to cover your needs Cons The way it is laid out can be overwhelming. It doesn't automatically display and sort tickets in a way that makes it clear who was helped when. Review Source VR Verified Reviewer Software Engineer Used the software for: 6-12 months ### "It's cool that I can manage customer support from one platform but it is very slow and complicated" August 1, 2018 3.0 Pros That I can easily see open tickets, the ones assigned to me and easily have a conversation with customers/users Cons Sometimes it is very slow, I often get emails about issues affecting the product we use and I have not found a proper way to block spammers Review Source VR Verified Reviewer Development Strategy Coordinator Computer Software Used the software for: 6-12 months ### "All-in One Customer Management" April 27, 2019 5.0 Zendesk alone is a great issue tracking system, but it really shines when adding complementary products to connect multiple teams and departments across the company. Pros With a full suite of complementary products that work seamlessly together, Zendesk is a great starting point for a full-featured ticketing/issue tracking system. Very customizable and easy to get started using. Support (pre-sales especially) is phenomenal. This team will work with you to make sure your needs are met prior to spending a single dollar! Cons Slight learning curve, a bit pricy for a small business or startup, especially when adding on complementary products. Review Source aB alberyo B. amministatore Food & Beverages Used the software for: Less than 6 months ### "zendesk suite molto buono " January 28, 2024 3.0 sito veramente ottimo e facile, per qualsiasi problema rispondono subito Pros il servizio cliente è sempre disponibile e sono molto professionali Cons a volte ci sono dei piccoli bug ma cosa che può succedere e non ha mai dato problemi Reason for choosing Zendesk Suite perché mi è stato consigliato da amici di famiglia Review Source VR Verified Reviewer Founder Used the software for: 6-12 months ### "Saves us a lot of time" October 17, 2017 4.0 Pros The best thing is the macros (templates) - allows us to select a relevant macro response and then reply really quickly with optional customisation. Cons Can be slow sometimes, waiting for enquires to load or for a macro to load, but it's not very often. Review Source JD Joe D. IT Support manager Education Management Used the software for: 2+ years ### "Easy to learn and use Help Desk software" June 3, 2019 5.0 I was able to set up Macros and were able to use them on the mobile client. This made updating/closing tickets fast and easy and the clients notified right away. Pros The mobile client and macros allow you to open and close tickets on the go Cons There were not a lot of bad things with this software once you customize the home page to see the things important to your job. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.