# Page 77 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 77 - Is Zendesk Suite the right Help Desk solution for you? Explore 4071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 77 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 1901-1925 of 4071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ★ Rodrigo A V. Graphic Designer Arts and Crafts Used the software for: Less than 6 months ### "A good customer service tool" November 19, 2022 5.0 Pros has several support options for customers, It is easy to use, is fully customisable and has different automation options for support. Cons its price may be a bit high compared to other tools of the same type. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source Marco S. Administrador IT Retail Used the software for: 6-12 months ### "Un estratega con el cliente" August 26, 2022 5.0 Es una excelente plataforma, que hasta el momento nos ayudado a nuestros clientes. Pros Su punto clave es al atencion al cliente que nos a permitido optimizar nuestros recursos, muy facil de implementar y administrar y es personalizable para adpatarlo a nuestras necesidades, tiene un increible equipo de soporte para la solucion de problemas. Cons Es costoso tener habilitado todas la opciones, hace falta un organizador por fecha para la busqueda de incidentes, a veces se vuelve lento al abrir varios tickets al mismo tiempo. Reason for choosing Zendesk Suite Por su facilidad de implementar y utilizar. Review Source VR Verified Reviewer Coordinador de soporte y operaciones Health, Wellness and Fitness Used the software for: 6-12 months ### "For IT tickets " July 31, 2019 4.0 Pros This is a software easy for write the ticket documentations and you can CHANGE easyly the status of the ticket. You can see all the historial of the ticket Cons The user interface was a little complicated Review Source JR James R. Application Support Analyst Used the software for: 1-2 years ### "Zen desk is the perfect tool fro our help desk!" June 25, 2018 5.0 Pros Zen desk is a convenient tool for us to use to just our analytics company. it allows customers to log a ticket through the portal and provides the ability for us to assign tickets to the appropriate agent to be dealt with in a timely manner. Follow up through the application makes it super easy to use, and allows the tracking of incident to be done with ease. It has made issue tracking much easier and i dont think we would be where we are without this tool Cons the chat and ticket response function does not seem to work with all browsers. This can sometimes be a little frustrating, however it is easy enough to work around Review Source SK Shawn K. IT Admin Computer Software Used the software for: 2+ years ### "Solid Website Live Chat Application" June 18, 2018 5.0 I use it on several of my websites, really good live chat app. Pros Easy of use, great options, plenty of ways to customize and the best part for me is the fact that it is free, and if one needs to move past the free tier service, there are well priced options to choose from. Cons You can only setup one free account per e-mail address, it would be nice to have at least three free users per e-mail. Specially for small companies, that are interested in providing this option on their websites. Review Source MC Matt C. Director of Content Financial Services Used the software for: 2+ years ### "Good software, terrible support" March 13, 2017 4.0 For a company that makes technical support software, their own technical support is terrible. Zendesk finally responded to my support request to them on Saturday, making it eight calendar days since I submitted it. The agent cited "high ticket volume." That's not a valid excuse. We certainly couldn't get away with that. Nor WOULD we. "Hey, sorry your money's messed up. We've been busy." The product itself is great, it integrates with our CRM and other systems well. But good luck getting timely help. Pros Ease of use, good macros for frequent issues. Cons Terrible customer support. Review Source JY Jared Y. Server Manager Information Technology and Services Used the software for: 2+ years ### "Declutter your workload" March 19, 2019 5.0 Pros ZenDesk makes closing work orders easy and organized. It allows you and your team to be more effective and efficient with the work orders that you have before you. Cons The setup takes some work to get the workflow fit for your environment. But once it is set you can rest easy. Review Source VR Verified Reviewer CEO Retail Used the software for: I used a free trial ### "Solution Ticketing" November 21, 2022 3.0 Pros Permet de résoudre des SAV assez rapidement et de bien les trier Cons Prise en main assez lourde, Assez cher avec les options. Review Source AC Arundati C. Senior Business Analyst Computer Software Used the software for: 2+ years ### "Senior Business Analyst " April 18, 2017 5.0 Pros Ease of use, customization to business needs, integration with Good data for visualization easy exporting for analysis. Cons Can be tricky to use its API for integration with already existing analytics tools and has a few attributes that are captured in Good data but not in app Review Source JU Jessica U. US Operations Telecommunications Used the software for: 2+ years ### "Zendesk for Support" May 29, 2019 5.0 Pros We use this software for technical support questions, chat and overall support to our customers. It is very convenient, I even use the app. Cons It is difficult to personalize the tickets that go to customers. Sometimes those that respond don't see others cc'd on the tickets. Review Source FO Francis O. Cloud Infrastructure Engineer Information Technology and Services Used the software for: 1-2 years ### "Zendesk Suite Review" May 27, 2023 4.0 Pros The ability to sync the application to my email and get notification soon as a ticket is logged and assigned to me Cons Delayed or no response from the live chat Review Source Vivek S. Process Lead Information Technology and Services Used the software for: 2+ years ### "Value-driven but not Efficient" August 8, 2019 3.0 Pros \- Real-time updates - Automated workflows - Easy Management - CSF/KPI based reporting Cons \- Self-service subscription fails for the large volume of subscriptions under one domain - Chart conversion API crashes for the large size of data Review Source Gaurav T. Human Resource Manager Computer Software Used the software for: I used a free trial ### "The Expensive Chat Support System" September 3, 2022 3.0 Pros I loved the exceptional chat support system of the software which also had the feature of their queue status. Cons Zendesk seems to be comparatively more expensive than other alternatives. Moreover, service implementation can be hectic. The glittery software from outside do have some flaws but the huge problem will be the price which is a lot in comparison to similar other platforms. Review Source VR Verified Reviewer IT Infrastructure & Security Manager Hospital & Health Care Used the software for: Less than 6 months ### "zendesk" June 30, 2022 3.0 average, nothing to rave over Pros very basic, can't really go wrong using it Cons very basic considering the expense of the software Review Source David S. CEO Computer Software Used the software for: Less than 6 months ### "Not a bad product, just not for us." July 19, 2022 5.0 If you have large complex needs when it comes to your customer communication, Zendesk is a great solution and will likely be able to handle everything. Otherwise, I'd probably look elsewhere. Pros Zendesk is a really powerful program, it can basically do anything you need and handle very intricate workflows. Cons The problem is, it's TOO powerful for our smaller organization (a little under 20 FTE). So while the software itself isn't bad, it's just wasn't a good fit for us. Review Source Isalanya M. Software Developer Computer Software Used the software for: 1-2 years ### "Good ticketing software" October 30, 2022 4.0 The zendesk suite has made our ticket solving much faster, organised and easier. Pros We started using this software recently last year, and ever since as developers it has helped us in solving the customers issues. With zendesk suite we are able to see which tickets have been worked upon and which haven't which has made work for us easier. Cons Reducing on costs of zendesk suite would be good. This software is good but unfortunately can be afforded by majorly big companies, small growing companies are left out from this service because of cost of the software. Review Source PD Paulo D. Training Coordinator Computer Hardware Used the software for: 2+ years ### "Great way of managing customer service " November 30, 2019 5.0 Great app for teams that deal with a lot of customer issues and from different sources (chats, calls, e-mails, etc). Pros You get most of the information – from calls, sales, messages, chats, etc. – all in one place, and Zendesk does a good job at organising it all. Also, ticketing system works just fine and is easy to use. It even has a sales automation system if you need it. It's definitely a go-to app for businesses to manage their customer issues, specially for big and medium-sized companies. Cons It can be a bit complex to use and implement at first; the interface is not particularly simple, but honestly that's OK given its many features. Review Source VR Verified Reviewer Engineer Renewables & Environment Used the software for: 6-12 months ### "Review - Zendesk Suite" July 8, 2023 4.0 Pros Zendesk Suite is a impressive customer support software that helps businesses effectively manage customer support and manage communication across multiple channel. Cons Zendesk suite is complex and expensive for smaller operations. Review Source VR Verified Reviewer Recruiter Construction Used the software for: Less than 6 months ### "Great Email Handling App" January 8, 2019 5.0 Resolve tickets from customers and providers as it is a marketplace company. Pros I like the fact that I have the option to resolve my tickets in a very simple interface. I select it, respond and resolve tickets quickly. Cons I wish the interface had a tutorial that I could go to and quickly get familiar with it. If it is already there, I couldn't find it and I had to take the help of a friend but once that was done it was simple. I don't like the fact that the YOU tab does not show the tags that I am supposed to take care of but everything else is great. Review Source OH Olugbodi H. Graphics design Apparel & Fashion Used the software for: Less than 6 months ### "A business call" May 9, 2023 5.0 I'm happy with them Pros Zendesk is an app that provides people with the best call services, especially for companies at large. This app gives companies and businesses the opportunity to call and send messages at large Cons I am not well accustomed to the app but the few times I have used it, their services are special though it nerds proper organization. Review Source VR Verified Reviewer Used the software for: 6-12 months ### "great helpdesk system for startups" June 8, 2018 4.0 Pros I love that it is an efficient helpdesk system - very easy to use, respond to queries, and monitor progress of complaints. Running a small business means you are in a critical stage of building your customer pool and making sure that you provide excellent customer support- that's what Zendesk is all about. Making sure that you're on track and nothing falls through the cracks! Cons I receive double notifications sometimes which can be confusing especially if you already closed the ticket. Sometimes, the issue was already resolved but then I receive a notification about it. Review Source Kyler V. Delivery Engineer Used the software for: 2+ years ### "Expensive, but a leader in the space." June 14, 2018 5.0 Pros This software supplies most everything we need for our small business. We have had a good experience. Cons There are a lot of other products in this space that are far cheaper, but theres obviously a reason Zendesk is the leader. Review Source VR Verified Reviewer Talent Acquisition Marketing and Advertising Used the software for: Less than 6 months ### "It saves time" December 11, 2022 5.0 The experience has been pleasant overall with it. Pros Its a good place to organize your open tickets and stuff. Makes tracking easy and convenient. Woudl highly recommend this. Cons I think for my team personally it was a long learning period before we started using it in an efficient manner. But I’m glad that we took our time. Review Source rF richard F. MLO Real Estate Used the software for: Less than 6 months ### "Zendesk Review " January 16, 2023 5.0 There are a few phenomenal time highlights, similar to labels, macros, and triggers. I utilized the Zendesk Programming interface widely in my detailing and viewed it as very easy to understand. Generally speaking, Zendesk is a strong item! Pros From the capacity to incorporate with a ceaseless rundown of other applications to the administration of various divisions, Zendesk permits us to give the most ideal client care for our clients. We have set up products divisions for IT support, Deals, Charging, and Incorporation, and can allocate administrators to every office to direct tickets and view investigating how convenient and precisely issues are being dealt with. Cons I figure Zendesk could involve more choices for measurements and revealing. Choices like setting cutoff times as well as turn-times for tickets would be exceptionally gainful while attempting to write about and meet objectives. Review Source MS Martin S. Owner Consumer Electronics Used the software for: 2+ years ### "Very good live chat for ecommerce" July 8, 2022 5.0 Pros Easy settings, good price (free version available too), user friendly. Cons I have no complaints. Functionality with my ecommerce eshop was really easy. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.