# Page 78 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 78 - Is Zendesk Suite the right Help Desk solution for you? Explore 4071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 78 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 1926-1950 of 4071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LK Leina'ala K. Musician Entertainment Used the software for: 2+ years ### "Zendesk is Zen" August 10, 2021 5.0 Easy to use. Pros I use Zendesk when I have questions about our reservation software. Instead of calling, selecting options for sales, technical support, etc...I can leisurely log into Zendesk to ask any questions I have. Cons At the moment, I've had no negative experience. Review Source VR Verified Reviewer Sales director Internet Used the software for: I used a free trial ### "No harm" October 3, 2022 3.0 Pros Easy access for CRM management and not difficult to master. Cons Integration is tough and not ideal for everyone. Review Source Ezequiel P. Presales Computer & Network Security Used the software for: 6-12 months ### "Zendesk" July 12, 2021 5.0 Pros with Zendesk made desktop virtual for our users and we can put this desktop over IPSEC VPN Cons we don´t found any cons with our deploy for vpn access Review Source FC Frans C. Manager ICT Used the software for: 2+ years ### "Easy to learn and intuitive helpdesk tooling and more." March 13, 2018 5.0 Pros Very easy to use, offers all required functionality to run a helpdesk in one tool. Easy reporting functionality as well. No training needed for users. Excellent customer support. Cons Advanced reporting or configuration requires a bit more time from administrators. Review Source Romain B. Product Designer Design Used the software for: Less than 6 months ### "Suite complète d'outils de gestion de la relation client flexible" February 27, 2023 4.0 Pros Outil flexible qui me permet de personnaliser l'expérience client pour répondre à leurs besoins spécifiques. Je peux utiliser Zendesk Suite pour créer des flux de travail personnalisés, des formulaires de demande d'assistance personnalisés et des automatisations pour rationaliser les processus de travail. Cons Je n'ai pas rencontré de problème avec cet outil pour le moment. Review Source VR Verified Reviewer Associate Outsourcing/Offshoring Used the software for: 1-2 years ### "Zendesk will help you with customer service tasks and will help you keep track of trends and request" June 25, 2018 4.0 Control for customer service tasks Pros Zendesk has live information for you to pick up trends and any new type of requests. It is a great tool to keep track of spikes in requests. It has many integrations with other apps. Zendesk API will help you get the numbers over to other platforms or services. Cons Zendesk will take some time to load or may become sluggish from time to time. It might have a steep learning curve. Review Source MR Manish R. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Best Tool for IT support and Ticket Tracking" March 17, 2023 5.0 Pros EMail to ticket conversion. Monthly REports Cons Nothing but can add some more format or templates of reports. Review Source Ricard C. Marketing manager Marketing and Advertising Used the software for: 1-2 years ### "Potente herramienta de customer service " December 22, 2022 5.0 Pros La usamos como solución de chatbot para centro de soporte y la verdad es que da buenos resultados. Las metricas son de calidad y nos permite mejorar la base de conocimiento. Cons El precio es lo único que habria que destacar como mejorable. Existen otras soluciones mas baratas con un servicio similar. Review Source UV Unathi V. Sales Admin Manager Food Production Used the software for: 2+ years ### "Zendesk" June 18, 2022 5.0 Pros This system is user friendly, trustworthy & easy to use. Cons Integration was smooth, at the moment i do not see anything that needs to be improved. Review Source VR Verified Reviewer Business Data Analyst Internet Used the software for: 2+ years ### "Zendesk is a nice tool to manage customer support" March 27, 2018 5.0 Pros I have used Zendesk for many years and it has been an excellent service to manage customer support teams. Cons The data export is not ideal in the way its formatted for deeper analysis. They could provide better export data. Review Source VR Verified Reviewer Customer Success Champion Computer Software Used the software for: 2+ years ### "Zendesk! So Good!" May 3, 2019 5.0 It helps us stay in touch with our customers Pros I love using Zendesk. It's super easy and allows us to do everything that we need to do. Keep in touch with customers, customize everything. It's great! Cons Not much! They've done a fantastic job updating it over the years. :D Review Source BLR Blanca Lorena R. manayer Marketing and Advertising Used the software for: Less than 6 months ### "Resuelve tickets en problema" July 5, 2023 5.0 Me ahorro tiempo y esfuerzo usando macros para automatizar las respuestas de atención al cliente Pros El tiempo es oro y mientras voy de un lugar a otro, mantengo satisfechos a los clientes Cons Con el soporte técnico, no contestan a tiempo con las preguntas solicitadas Review Source JL Jordan L. IT Hospitality Used the software for: 2+ years ### "Very good ticket and customer support management tool" November 3, 2022 4.0 Pros Zendesk is a very good ticket and customer support management tool, easy to use and manage Cons sometimes you will stuck on the picture uploading Review Source VR Verified Reviewer Store Leader Information Technology and Services Used the software for: Less than 6 months ### "Ottimo software per gestione Customer Care" February 27, 2023 5.0 Ritengo Zendesk un ottimo software per la gestione del servizio Customer Care. Apertura e chiusura dei Ticket molto intuitiva Pros Semplicissimo per comunicare con il nostro Customer Care. Apertura e chiusura dei Ticket molto intuitiva Cons A volte si bloccano i ticket se non vengono assegnati correttamente al tuo gruppo di lavoro Review Source SC Spencer C. Senior Advertising Specialist Computer Software Used the software for: 1-2 years ### "Best Tools For Support Management" December 3, 2019 5.0 Great experience! Again, super easy to use holds all client contact info and great for internal communication as well. Pros Easy to use and keep yourself accountable with email follow-ups and task-based action items. Easy to work internally with notes and integrating with personal email for consistent accountability. Cons Some occasional bugs with ticket times, but overall very user-friendly and vital for the success of a healthy support team. Review Source GO Gabriel O. E-Banking Channels Banking Used the software for: Less than 6 months ### "easy to set up" November 22, 2023 5.0 Pros Zendesk software is easy to set up and deploy as does not require technical skills, I like the software integration that allows us to integrate the tool with other social media tools to handle communication from one place Cons It does not load well while connected to a poor internet connection Review Source VR Verified Reviewer Senior Technical Instructional Designer Computer Software Used the software for: Less than 6 months ### "Zendesk as a help desk ticket tracking system" January 1, 2019 4.0 Our LMS vendor uses Zendesk to manage help desk tickets. I'm our LMS administrator, so I spend a lot of time on Zendesk tracking the progress of those tickets. Pros I like that it's in the cloud and multiple users can access it in order to view and track the progress of help desk tickets. Cons In using Zendesk to track trouble tickets, you can add additional users to CC on emails that are sent out about the tickets. However, those emails don't show who is CCed -- and I'm not entirely confident that the people I request to be CCed are actually receiving the emails. Review Source Chandan C. Manager Sales Accounting Used the software for: 6-12 months ### "Nice ticketing tool to address customers " July 16, 2022 5.0 Pros The ticketing tool works best to address customers grievances. The TAT increased significantly by using Zendesk. The productivity of employees increased significantly. Cons Ticketing allotment system can be more dynamic. Review Source DL Dennis L. QA Developer Computer Software Used the software for: 6-12 months ### "Customer Support made easier" August 29, 2019 5.0 Zendesk was crucial to our customer support team. It provided a lot of functionality that cannot be seen in other apps. Pros It is a powerful app that has ALOT of features. Chat, text, email, call, it does it all. Zendesk also has automations that play a key part in reducing workload without minimizing the quality of support a company can provide. Cons It is bloated and can be tedious to setup and tweak. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Review Source PA Pam A. Sales manager E-Learning Used the software for: 2+ years ### "Zendesk " June 3, 2021 5.0 Zendesk is great and really helps me dig into my accounts at a different level by seeing if there are any support needs. Pros We work with a lot of instructors that use our products with students. Students often state They submitted support tickets zendesk makes it easy for me to track and ticket by school and find any trends or common issues to address quickly Cons There are different levels of access and admin levels . At my level I can be tagged but I can’t tag which seems like a feature anyone should have and it slows me down sometimes Review Source VR Verified Reviewer HR Manager Marketing and Advertising Used the software for: 1-2 years ### "Super easy to create a ticket - not easy to follow!" July 15, 2022 3.0 Pros Its super easy to use Zendesk. Creating a ticket is so seamless ! Cons However, tracking that ticket and knowing if its escaladed is so hard. Only way is to go back to the ticket. Review Source Hussien A. Support Engineer Telecommunications Used the software for: 6-12 months ### "zendesk Ticketing System review " December 1, 2018 5.0 Pros reporting is very nice and integration with apps is so helpful Cons you can't move TT to a certain view using Drag and drop, also you can't group no of emails to add them at once. Review Source Cameron C. Assistant Technical Engineer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Interact with your customers!" December 5, 2018 5.0 Pros The live chat offers a client to speak directly with a support member straight away. fixing there problem instantly Cons If all agents are taken then the customer is stuck waiting Review Source VR Verified Reviewer Director of Marketing Entertainment Used the software for: 6-12 months ### "Zendesk helped my team immensely." September 26, 2018 5.0 Pros I love the ticketing process that comes out of the box! Perfect for teams big or small. Cons Upkeep and getting the most out of the tool requires regular maintenance and training. Review Source Joel E. Customer Success Manager Used the software for: 1-2 years ### "I love Zendesk. No other support software comes close to their level of service or support." June 16, 2018 5.0 Pros The design and UI make navigating Zendesk a pleasant experience. It's easy to find what I'm looking for and the screen never feels cluttered. Finding the right macros and fields to file tickets is pretty seamless. Cons The price is a bit steep. The product is worth it but that price point isn't optimal for smaller companies looking for a customer support solution. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.