# Page 94 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 94 - Is Zendesk Suite the right Help Desk solution for you? Explore 4071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 94 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 2326-2350 of 4071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jennifer S. Reservations Used the software for: 2+ years ### "Not very appealing or helpful" May 23, 2018 3.0 Pros Like that you are able to create a ticket for your needs, but limited on the issues that you can pick from Cons The format that the ticket comes back in. Very hard to keep track if you have more than one person responding to an issue Review Source MC Martin C. Product Computer Software Used the software for: 6-12 months ### "Great software for help desk and ticket management" September 20, 2022 4.0 Pros Custom Ticket routing and creating a ticket with simple API made us easy to manage the process end-to-end Cons Integration with other SaaS was not easy since APIs and customer information were not integrated natively with other SaaS. Review Source TP Tiago P. Sales Marketing Marketing and Advertising Used the software for: I used a free trial ### "Zendesk is one of the best tools for professional websites" April 26, 2021 4.0 My experience was very positive. I used it on a personal website and I recommend it to everyone. Pros The portability and easy handling of automatic responses for good customer support practice. Cons It should offer more options for customizing messages. This would make branding the site easier. Review Source eD espree D. VP of Communications Media Production Used the software for: 2+ years ### "Awesome way to streamline customer support!" April 5, 2017 5.0 Dynamic software for many team members to to quickly respond and be organized with customer support. The design is clean and simple and customer love that communication can be within their inbox. Pros simple and clean design. great cost. easy for multiple team members to use. Review Source MR Martina R. Sales Assistant Retail Used the software for: Less than 6 months ### "Zendesk recensione " February 7, 2023 3.0 Pros La possibilità di comunicare su più fronti senza dover accedere a diverse email Cons Non ricevo email quando vengo taggata in un ticket, non è intuitivo il sistema di risposta ad un ticket Review Source JL Jaime L. Gerencia Information Technology and Services Used the software for: 1-2 years ### "Acesso as respostas" September 13, 2022 5.0 Óptima experiencia e de interface fácil de interagir Pros Interatividade instantânea com cliente e facilidade de utilizar Cons Extração de relatórios poderia ser facilitado exportando para planilha excell Review Source VR Verified Reviewer Head of Sales and Marketing Computer Software Used the software for: 6-12 months ### "Easy to reply to customers and manage tickets" June 26, 2018 4.0 Pros Very intuitive in-email management of tickets. Easy for customers to use - customer service is made simple. Cons Support is somewhat lacking. Issue now solved but flags were only given days after an incoming website enquiry, causing some leads to slip through. This has been amended with some difficulty. Review Source VR Verified Reviewer Merchandise Planner (Kids girls wear) Retail Used the software for: 2+ years ### "Compact, scaleable customer service program" February 15, 2020 4.0 We got benefit from its connections to other SaaS tools when we had a big customer service crisis in terms of alerting management and teams. Pros It has really cool UIs. Learning curves is too short. It has helpful community and add-ons. Also it plays well with other SaaS tools. Cons If you are small or medium-sized company, it is really affordable but if you are a large enterprise , prices go higher significantly. Review Source GL Gina L. Project Manager Information Services Used the software for: 6-12 months ### "Versatile" January 6, 2021 4.0 Pros Great for both internal and external communication . You can also leave internal notes visible for select few, while your public reply is visible for everyone .Being able to add email signatures is also a big pro . Cons It crashes from time to time and doesn't always save the changes you do . The app also occasionally restarts by itself . Review Source MS Melissa S. Chat Representitive Telecommunications Used the software for: 2+ years ### "Zendesk Review" September 17, 2019 3.0 Zendesk needs a lot more U.S. based customer support agents that fluently speak and/or understand the English Language. My overall experience is horrible! Pros Can occasionally get great customer service. Cons Most online sites I use daily, use Zendesk as their customer service control panel and it usually takes weeks to receive a response from customer service when there's an issue with the particular site I am on. Review Source VR Verified Reviewer Managing Director Retail Used the software for: Less than 6 months ### "Free tier is great" March 27, 2018 5.0 Pros Having tried many alternatives, we decided that Zendesk was the right choice for us simply because of its ease of use and its integrations Cons Zendesk have split up their services into different sections so you may end up having to pay for things that other companies would include all under one roof. Review Source kS kumar S. Data Scientist Computer Software Used the software for: 1-2 years ### "Product Analysis" December 15, 2022 5.0 Pros Handling the data and storage balance is simple processing Cons Managing of data is good but complex to understand the segment Review Source VR Verified Reviewer Product Consultant Financial Services Used the software for: 6-12 months ### "zendesk" August 1, 2018 5.0 support Pros great way of keeping track of issues with companies and customer support representatives. easy way to communicate because it syncs with my email Cons nothing. i wish there was a little more transparency. It looks like if someone takes long enough to respond to you it almost starts a new ticket Review Source AC Aryak C. Alliance Manager Information Technology and Services Used the software for: Less than 6 months ### "Exceptional customer service solution" May 26, 2023 4.0 Pros One of the most exciting features is multi-channel support that allows customers to reach out through various channels like email, phone, chat and social media. Also, the reporting and analytics features are top notch. Cons One of the biggest limitations is its pricing feature, and it can be a huge amount for businesses with a larger customer base or extensive support needs. Review Source VR Verified Reviewer Solutions Engineer Wireless Used the software for: 6-12 months ### "Good but not great" January 16, 2018 3.0 Pros As a help desk ticket platform, Zendesk is pretty solid. It handles the basics well, and the user interface is relatively easy to learn and use. Cons Some features seem to be flaky and settings will reset to default randomly at times. It could also use some more advanced functionality around metrics. Review Source AB Andres B. Web Master Government Administration Used the software for: Less than 6 months ### "Best choice, easy for everyday use" June 22, 2022 5.0 simplifies the help desk process, the flow become much more natural and agile. Pros is so easy to add functionalities to your desk, just drag and drop, a couple of clicks and go. interface is clean, fast and robust. Articles is a super "knowledge base" tool. Cons api integration can be complex to use if you have not web development skills Review Source Michael G. Senior Content Manager Insurance Used the software for: 6-12 months ### "So Many Features" August 10, 2021 5.0 Pros Love Zendesk's ease of use for customer service, issue tracking, IT management and more. Cons Not necessarily intended for massive organizations, but can handle most any company size. Review Source PP Peeyush P. Founder Retail Used the software for: 1-2 years ### "Good software to have messaging app on your website" June 9, 2020 5.0 I had a great satisfactory working experience with it. Pros I used this zendesk to chat directly with customers on my website. it also helps to track the activity of the customer. Cons I do not have any great negative feedback for this software. I would like to use this software in the future again. Review Source KM Kaycee M. Home Inspector Real Estate Used the software for: Less than 6 months ### "Customer service made zen" August 6, 2021 5.0 Customer relations is all about efficiency. How fast, and how well can you respond to issues and inquiries. Zendesk is cutting that time and raising that efficiency. It organizes all the aspects of customer relations into one platform that is easy, bright and helpful. Pros The all in one platform style. There is so much to balance with customer service for a company and this makes it so much easier. Cons There were some issues integrating with my system since we used a previous one that had a difference interface. Review Source VR Verified Reviewer Professional Basketball Player Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Zendesk" December 16, 2018 4.0 Pros This software is pretty easy to use after you get the basics down you can create a lot of shortcuts that will help make you time using the software more efficient. Cons There is no wow factor with this software. It is just your average software does what is it suppose to do nothing more nothing less Review Source VR Verified Reviewer Costumer consultant Retail Used the software for: Less than 6 months ### "Manage tickets" March 6, 2020 4.0 Overall, I had really good experience with this app. Pros We use zendesk within our company and with our clients to help keep track of tickets, complaints and so on. Cons I haven't found any problem with this app at the moment. I think it fits our needs at the moment, I will update my review if I ever find a problem. Review Source Sara Rose H. COO Marketing and Advertising Used the software for: Less than 6 months ### "Good solution for a startup" September 29, 2015 4.0 Zendesk was used as the primary "support" comm after the launch of an app I was involved with. There were very few complaints about the ease of use or glitching during the hectic hours after the release of the app. Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app. Pros Any member of the team was able to begin using it and answer questions, so a huge pro is ease of use. The pricing was ideal for what we are looking for. Cons For enterprise SAAS, it might be more expensive than what we used it for, but you get what you pay for, so that shouldn't be a deterrent. Support is one of the most crucial elements of a business and I would pay for the more expensive packages if needed. Review Source VR Verified Reviewer Owner Apparel & Fashion Used the software for: Less than 6 months ### "One of the best chat platform for website" September 30, 2019 4.0 overall it's very nice chat platform for website and made my website more smooth Pros It easy to use and simply to setting it, and of course it made my website faster because it's not large plugin for wordpress Cons the display is less attractive and not modern, it too simple and can't make customers interested to open it Review Source IS Ibadat S. Operation manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Ideal solution for customer support" April 14, 2023 4.0 Pros Wide variety of features from ticketing to chat bot. Widely accepted in industry with ample of resources trained on this tool Cons Bit expensive compared to other tools like freshdesk Review Source ML Mitchell L. Product Marketing Manager Hospital & Health Care Used the software for: Less than 6 months ### "Good for starters" September 19, 2021 4.0 Overall, mediocre. Pros Zendesk is good because of its ticketing system. This allows internal teams to handle issues on a case by case basis. Cons The UI is lacking and needs to be more seamless. There shouldn't be entire blank pages where you need to navigate to another area. There needs to be suggestive portions that allow you to see other areas of the tools. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) Reason for choosing Zendesk Suite Familiarity of name Review Source Talk to a Capterra advisor for free and get results within 15 minutes.