# Page 98 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 98 - Is Zendesk Suite the right Customer Engagement solution for you? Explore 4081 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4081) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 2nd, 2026 # Page 98 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 2426-2450 of 4081 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SG Sanesh G. Business analyst Telecommunications Used the software for: 6-12 months ### "Zendesk dialer " January 22, 2020 5.0 Daily reporting for the clients and business execs. Pros Ease of use when reports are required. Ability to extract data onto multiple formats and breakdown performances. Cons Initially it was difficult to navigate as alot of presets were required from a reporting aspect in order to provide correct and accurate analysis. Review Source Kenny S. Founder and President Hospital & Health Care Used the software for: ### "Excellent Value for a Very Flexible and Extensible Platform" May 27, 2014 5.0 Zendesk levels the playing field for smaller businesses who want to keep track of open issues through their lifecycle. Even at lesser subscription levels, one has access a very deep feature set that allows us to handle support like companies who are 100x our size. We had previously relied on Netsuite and before that Salesforce.com for our "ticketing" system and Zendesk has allowed us to shed significant cost, but retain a professional presence from a support perspective. Pros \* Inexpensive \* Easy to implement \* Very easy to use \* Flexible and customizable Cons None Review Source VR Verified Reviewer Website Manager Used the software for: Less than 6 months ### "A great asset to your business for managing support tickets." February 21, 2018 5.0 Pros Allowing you to easily manage your support to your customers in one central place. Very easy UI to Use. Cons it's mainly the price that can be off putting as it's quite alot for what you get and there are others software out there that will do the same job for less. Review Source Ryan V. Stagiair Servicedesk Medewerker Internet Used the software for: Less than 6 months ### "Zendesk helps me to orientate and organize a good helpdesk. " April 30, 2018 5.0 Pros Zendesk gives me a good overview for the tickets. Also the option to include social media is very nice. The integration of ITIL is good for a growing company. Cons The best features of zendesk are coming with an higer price tag. So u have to see it as an investment. Review Source CQ Christian Q. Google Workspace Consultant Information Technology and Services Used the software for: 6-12 months ### "A software for large companies with big workflow" July 7, 2021 5.0 It had everything you may need, although as it comes with many functionalities, it could be overwhelming at first. Pros It had all the features you could ever possibly need, integration was smooth and for reports it made wonders. Zendesk works well for companies with a large workflow, for small companies it may be useless as it comes with many features you barely use. Cons The Zendesk software among the rest of the options was the most expensive choice if I can recall correctly. Review Source JH Justin H. Coordinator, Office of Teaching Effectiveness Primary/Secondary Education Used the software for: 6-12 months ### "Zendesk" May 7, 2018 5.0 Pros I used Zendesk to create a knowledge base of professional development materials for my faculty. In a short period of time, I have seen these resources easily and regularly accessed by my faculty. The easy to use search bar allows faculty to identify needed helps by keyword, and i know that as i update resources I only need to worry about updating in one location. Cons At this point I haven't been able to identify very many cons - it has met my needs of creating just-in-time resources for my faculty, and they have only provided positive feedback! Creating the resources on the backend has been a positive experience from my viewpoint as well. Review Source MR Matt R. CEO Education Management Used the software for: Less than 6 months ### "CX solution" January 19, 2024 1.0 Very poor. Don't bother with the trials, go and look at something else. Pros Not many at all, the agents don't seem to have much interest Cons Ironic that a company trying to sell software for CX, is so poor with their own service Review Source MR Mwiruguzu R. Content creator Broadcast Media Used the software for: Less than 6 months ### "easy to integrate" November 8, 2023 5.0 Pros The software integrates with other live chat tools so you can respond and manage tickets, user interface is good Cons You need to have prior knowledge about the tool since it has a lot of modules inside Review Source Johann K. Customer Support Specialist Information Technology and Services Used the software for: Less than 6 months ### "The Review" February 20, 2019 3.0 Works if you need a Helpdesk software, but definitely much better options on the market Pros simple User Interface and many extra application besides mailbox Cons poor design and very poor user experience - many logical errors in assigning, tagging and picking a status for conversations. Review Source EN Erik N. Delivery Driver Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Excellent help desk software " August 31, 2022 5.0 Pros •Unified workspace •omnichannel support •ticketing and routing create multiple support request • 24/7 answer bot support Cons •the dash board could be better •wasnt easy to set up •Zendesk Guide could be improved by allowing us to put our assets in one spot Review Source CS Chitrang S. Software Engineer Telecommunications Used the software for: Less than 6 months ### "Great product for Support Delivery and ticketing" July 14, 2022 4.0 It ensures efficient work flow to me, ticket management. If you are using it, you don't require any other messaging/calling app simultaneously to connect to clients/employees. Pros It is a one stop solution for customer support in every aspect. Chats, calls, ticket handling and resolution. At user's end as well, the kind of back-end integration is something great to see. Cons Dashboard creation can be a little complex and confusing. Might look expensive to some. Otherwise, it is a great utility. Review Source KJ Kenny J. Editor Media Production Used the software for: 1-2 years ### "Zen desk is a good way to simplify support " March 13, 2017 4.0 My former employer used Zen Desk for sales order automation support. We had previously used a system that was designed in-house, but it was cumbersome and unstable. When we switched to Zen Desk, we were surprised at how easy it became to create and track support tickets, and we didn't have to worry about frequent system errors. Pros The software was very stable, and never caused any crashes or suffered outages. Review Source AS Alba S. Front end developer Program Development Used the software for: 6-12 months ### "Imprescindible para la gestión de tickets " June 20, 2022 5.0 Pros La organización de los tickets en función de las necesidades de la empresa para poder priorizar correctamente. También me parece muy interesante los shortcuts a la hora de manejar el programa, te hacen mucho más ágil trabajando. Cons Cuando hay algún problema, la atención al cliente no es la mejor. Review Source MA Mariam A. Technician Medical Practice Used the software for: 6-12 months ### "Not a fan" July 25, 2018 3.0 Pros It's great as a ticketing system for IT companies and you can actually makes calls through a PC. You can submit notes and send e-mail internally through the system. Cons I did not find it easy to use. The format was confusing and could be presented in a simpler format. I don't think it's the best software in a medical setting of just talking and answering questions to patients. It probably works better for an IT service company or business that needs a large customer service platform. Review Source Priscìla C. Priscìla Costå Photography Used the software for: I used a free trial ### "Plataforma Simples e prática" July 28, 2022 5.0 Pros Usabilidade fácil, todas as ferramentas em um só lugar. Cons Não tenho nada do que reclamar, tudo é bom. Review Source VR Verified Reviewer Content Promoter Used the software for: Less than 6 months ### "Great CRM software " March 27, 2018 4.0 Pros I had a short experience with this software and what a liked the most was the live chat. Customers liked the attention. Cons It has a lot of feature available so it was difficult sitting and learning how to use it at first, it all got better with practice. Review Source SK SUMIT K. Team Leader Legal Services Used the software for: 1-2 years ### "This tool easily manages customer tickets and very helpfull for maintaining CRM" April 11, 2018 5.0 The System keeps a very close track of customer queries and its responses Pros Look and feel of the interface is what keeps you hooked onto to it. The system is also evolving day by day Cons Sometimes I have felt a lag in response from the tool. However on reporting the same you get a quick response from the team. Review Source VR Verified Reviewer Self Employed Retail Used the software for: 6-12 months ### "My Zendesk Review q" October 17, 2018 4.0 Could not have not been more happy Pros I love that the software is very user friendly , ease of access, makes life alot easier to run my business. I love Zendesk and would recommend to a friend Cons i like it all i really don't have any negative feedback on this software. I had a very easy time using it Review Source awogor M. Managing Director Used the software for: 2+ years ### "Zendesk is one of the fastest growing customer relationship software to handle ticketing and message" July 25, 2018 5.0 Pros Zendesk helps you to attend to customers freely via live chat with customers and creating customers support tickets and lots of other services. Cons Zendesk as professional as it is, it's quite too expensive for a startup to afford. At least a little more cut down price could save a whole lot. Review Source HL Hans-Eric L. Web Developer Used the software for: 2+ years ### "Great solution for customer support" June 14, 2018 4.0 One of the best customer support software out there. Pros Zendesk has many features, from live chat to customer support tickets, that allows for a great customer support experience, all provided at a good monetary value. Cons Can be difficult to set-up and customize. The control panel can be confusing at first glance. Can use more documentation. Review Source KJ Kenneth J. Administrator Medical Practice Used the software for: 1-2 years ### "Zendesk Is Amazing For Online Support!" October 21, 2018 5.0 Pros Zendesk seems to be the best customer support platform there is out there. There is a reason why so many major companies use Zendesk. Now we've also joined and have only positive experiences so far! Cons At first it was a bit of a sudden shock period as we no longer had to deal with so many incoming customer inquiry calls. It made us nervous as we thought we were just receiving less customer contact until we found out that with Zendesk we no longer had to deal with so many calls! Review Source AG Andrew G. Chief Digital Officer Retail Used the software for: 2+ years ### "Excellent CS Suite" June 30, 2022 5.0 Pros ZenDesk has the best overall approach to a suite of CS tools that unlock your businesses customer success team. It is easy to manage and administrate to boot. Cons Build better integrations with 3rd party software. Review Source EE Erik E. Assistant Program Manager Computer Software Used the software for: 1-2 years ### "Great record keeping " October 8, 2019 5.0 Great platform. Great tool. Pros Zendesk does a great job of keeping a concise timeline of what happened for any support ticket. I think my favorite part is that when a technician calls its recorded. Makes it clear what happened in the past. Nothing left out. Cons Cant think of one, there has not been a part of the software I found lacking. Review Source VR Verified Reviewer Senior Terminal Supervisor Used the software for: Less than 6 months ### "One of the best chat software on the market" March 8, 2018 5.0 It gives me a great platform to communicate with my customers. Pros Zendesk Chat is easy to setup and install on your website. Zendesk does have their own chat app which you can install on your phone or tab/iPad which makes it easy to communicate with the customers. Review Source RR Robert R. Technical Support Telecommunications Used the software for: 6-12 months ### "Zendesk best CRM Used" February 26, 2019 5.0 Loved Zendesk, I highly recommend it, it is pricey for licenses but worth the price. Pros Loved Zendesk, ease of use. Excellent ticketing system, very customize-able, excellent user interface, excellent reporting. Fun to use Cons Nothing it was great I highly recommend this CRM. It is a bit pricey for licenses. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.