# Page 88 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 88 - Is Zendesk Suite the right Help Desk solution for you? Explore 4071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 88 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 2176-2200 of 4071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RK Rajesh K. System Adminitrator Computer Software Used the software for: Less than 6 months ### "Review of ZenDesk Suite." September 6, 2023 4.0 nice experience. Pros Zendesk Suite of better support and ticketing tool. Cons Zendesk Suite need more improve in security. Review Source Boris L. Business Development Director, Solution Architect Information Technology and Services Used the software for: 1-2 years ### "Can self-service and help desk get any more intuitive?" June 8, 2016 5.0 This product is amazing for organization with 1 support person to a 100. Easy, fast, integrates with stuff you already use. Basically, you know Zendesk is good when companies using Salesforce decide to also get Zendesk to complement Saleforce for their Service needs instead of just using Desk.com. Plus, Zendesk has other cool products like Bimeanalytics. Review Source ST SImon T. MD Hospital & Health Care Used the software for: 2+ years ### "Zendesk " June 17, 2019 5.0 Pros Open API, forward looking company, apps apps and more apps. Cons Price Time consuming set up Customer support sometimes slow Review Source JI Jafar I. Customer Service Consumer Services Used the software for: 6-12 months ### "Could have known more" July 5, 2018 4.0 It helped me do my job daily. I thought it went down frequently but it seems to be much better than SAS systems or other CRM s that require more maintenance. Pros It can handle the volume and keep multiple windows open. You can search my multiple customer account information options thereby allowing easy catch-up on customer accounts. Cons Their rep didn't. take the time to show us the full functionality. The learning resources for the software didn't show much in 2015. Review Source Relvin G. Web Developer Computer Software Used the software for: 2+ years ### "Next level customer service " February 5, 2019 5.0 Pros All of my great customer service interactions have had one thing in common: they run on Zendesk. I always get an easy email chain tied to my issue, which gets answered to quickly and if I still have more issues I can just respond to their email. Cons None yet, although for some reason sometimes companies don't make their zendesk customer support easily available, and you find our about it through forums or searching their website. Review Source VR Verified Reviewer Commercial Manager Computer Software Used the software for: Less than 6 months ### "Great for ticket management" November 21, 2023 4.0 Pros Easy to use collaboratively with the support team and follow ticket progression Cons Could integrate with more products and extend user access more widely Review Source TM Tireshia M. Survey Internet Used the software for: I used a free trial ### "Zendesk " June 8, 2023 5.0 Pros How easy it is to talk to ppl when I need to fix my game Cons I haven't dealt with the app enough to know what I don't like Review Source VP Varun P. Administrative Assistant Computer Software Used the software for: 2+ years ### "Great tool for live chat on website" March 22, 2018 5.0 Pros Pereless uses Zendesk to monitor and respond to client issues. The software is easy to use from our team and we like having the feature. Cons At the time, there are no major functionality issues with the software. We would recommend it to another small business who wants to have a live chat feature on their website. Review Source VR Verified Reviewer Customer Success Specialist Used the software for: 6-12 months ### "I use this software to manage and monitor tickets for my customers" July 30, 2018 4.0 The biggest benefit that I get from this software is ticket tracking and knowledge of the latest with the support ticket. Makes tracking the ticket easier. Pros I like the ease of use and ability to track ticket progress and get updates as needed. This makes my job easier to know the latest updates on a ticket status. Cons If it were able to be integrated with other software that i use like sales force it would make like easier. Review Source VR Verified Reviewer Customer Support Specialist Computer Software Used the software for: 2+ years ### "Zendesk" July 25, 2019 5.0 Great! Pros Love being able to customize our articles and create keywords on the fly Cons There isn’t anything I don’t really like Review Source MICHAEL P. Owner/Partner Used the software for: ### "Interesting add on to our on site communication mediums" February 8, 2018 4.0 Having an app ready to respond to site chats means that we are able to help potential clients at any time anywhere. Having yet another convenient method for instant communication means we are ready as millennials become the new primary consumer and want such an easy way to get in touch. For our business, we really are content with the free version but there are reasonable packages available if we ever see the need to expand its use. Pros The ability to always have a CSR ready to answer a question without having to switch to online forms/emails or picking up a phone. It was also very easy to set up our WP site and customize the interface. Review Source Kevin J. Customer Service and Marketing Specialist Used the software for: Less than 6 months ### "Very good" June 28, 2018 5.0 Great software for chat service. Great customer service and technical support team. Pros Ease of use with their chat service. Great customer service. Responsive technical support. Overall a great product. Cons There is very little to complain about with this product. I would love for it to be free, but that is not really a con. We have had some adaptability issues with our websites, but those are easily solved. Review Source AS Aman S. HR Human Resources Used the software for: 6-12 months ### "The best platform for user's support. " May 4, 2019 5.0 1\. It is good to manage all of your user's query in one roof and make your customer satisfied. Pros 1\. You can access it from any where and from any device even with mobile by downloading zendesk app and get notification quickly. 2. It is flexible to manage tickets by their priorities. 3. You can integrate it with your software by using their API and API documentation is very easy to implement. Cons 1\. You can not edit your reply once you made it. Review Source Andreea C. Global Partnership Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Ticketing system that works wonders " March 15, 2022 5.0 Well from the ticketing point of view, it rocks. When it comes to CRM, we must say we did not like it. It lacks the functionality of what a B2B department would need. for B2C, it can work good. Pros We have everything in one location and it can be integrated with Zendesk CRM. ITs a really nice platform and you can use it so much. We also love the Zendesk Explore part where we extract lots of data. Cons Well, not much to say here, I am a user, but I like the internal notes we can exchange with the other teammates, the ease of use. I think It could be a little less expensive. Review Source VR Verified Reviewer Business Operations Analyst Telecommunications Used the software for: I used a free trial ### "What we say was great" August 27, 2019 4.0 We were wanting a better ticketing system to escalate customer issues in Pros They had a lot built out already and though we would still want to add customizations, we could use lot of what they had already. They had thought of many scenarios of how their tool could be used. The software is ready to be used by large companies. Cons We were unable to continue with them due to higher cost, but it made sense to be more expensive because they had more features than other platforms Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source AM Ashlynn M. Team Lead, Client Success Marketing and Advertising Used the software for: 2+ years ### "Great Tool for our Client Success Department" August 12, 2019 5.0 Pros We use zendesk to help manage and track information regarding our inbound client interactions. This tool also allows us to track progress on different audits and reviews done by other teams, that affect our clients. Our client success team can then communicate any updates/information to our clients to provide a great customer service experience. Cons N/A - I love this tool; It is easy to use and I love that we can leave comments internally on zendesk reports. Review Source TL Taabu L. Professional teacher Education Management Used the software for: 6-12 months ### "customer support tool" October 31, 2022 5.0 We use it to offer customer support services Pros I use Zendesk help Centre to develop support articles to guide clients, I like integrations with social media platforms to communicate with clients Cons The tool is expensive for smaller businesses to use, deployment takes a lot of time Review Source RW Ross W. User & Devices Team Lead Higher Education Used the software for: 2+ years ### "Invaluble tool for ticketing" April 22, 2020 5.0 Saves us tons of time, I couldn't imagine running a helpdesk without it. Powerful automation that's simple to build is invaluble. Pros Much more limited in customization than most tools, which is a big plus for a ticketing system as ticketing systems tend to try to include everything and bog down agents with statistics gathering. Streamlined interface, very reliable. Cons Limited customization may be a con for some organizations, automatic analytics are expensive and not included in the more affordable plans. Review Source AB Adam B. Special services Hospitality Used the software for: I used a free trial ### "Zendesk suite review" April 25, 2023 5.0 Pros I like the general helpful Information they provide Cons I found it hard to navigate effectively to find what they have that I need. Review Source RM Rosa M. Customer Service and Marketing Manager Retail Used the software for: 1-2 years ### "Very easy and helpful tool!" May 23, 2019 5.0 Pros Integration of Facebook comments and emails is very easy with Zendesk. Being able to create macros is super helpful in responding to tickets too! Cons Macros can be messed up when you reply to Facebook comments (some symbols appear) but are okay when you reply to emails. Review Source VR Verified Reviewer operations manager Health, Wellness and Fitness Used the software for: 1-2 years ### "full coverage software for customer support" April 25, 2019 5.0 a great tool for management of cases, sales, social media and general support Pros the range of features of zendesk are extensive, and easy to set up. You can cater this to your business needs with little hassle. Cons Apps available within zendesk can be faulty, and migrations can take time. Review Source Jacob M. Technical Support Specialist Printing Used the software for: Less than 6 months ### "ZenDesk for Design Management" December 3, 2019 3.0 Overall it works for what we do right now, but has some severe limitations and pitfalls that make it not ideal for customer support and project management in the way we operate. Pros It's pretty simple and straight forward, mostly easy to use and the ability to set up macros makes quick responses to clients easy. Cons I find it to be lacking quite a bit when coming from the endless customization and feature set of Sales Force. Review Source VR Verified Reviewer Sales Leader Telecommunications Used the software for: 6-12 months ### "Efficient and effective" June 2, 2020 4.0 I've had a good experience so far, good tool and I'd continue to use Zendesk. Pros I liked the ability to integrate with most of our tech and the way that our employees were able to get onboarded relatively quickly. Cons I would like to see an improvement in the UI, I believe if Zendesk did this they would obtain more clients. On the actual live chat because there has been an improvement on the Admin side. Review Source VR Verified Reviewer IT Manager Legal Services Used the software for: 2+ years ### "User ZenDesk to manage IT helpdesk" May 4, 2018 3.0 it was easy and full featured but expensive Pros Full featured and made running our IT Helpdesk easy. Great integrations and the ability to setup reports and do live chat saved my help-desk a lot of time. Overall a very solid ticket sytem. Cons Zenddesk is expensive. I ended up using osTicket which is an opensource ticketsytem. I went from $20 a user to $0 / user. I host my osTicket in amazon for ~$10 / month with unlimited users. Review Source nP nich P. Account Manager Used the software for: 1-2 years ### "Extremely helpful helpdesk system" June 18, 2018 5.0 Pros This program easily helps us keep track of our clients, and everything about them including all contact history. Cons It has gone down quite a bit in the last few months for my office, which is pretty annoying since this is the main way that we communicate together. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.