# Page 99 | Zendesk Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 99 - Is Zendesk Suite the right Help Desk solution for you? Explore 4071 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/164283/Zendesk/reviews --- Zendesk Suite 4.4 (4071) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 99 - Reviews of Zendesk Suite ## Showing most helpful reviews Showing 2451-2475 of 4071 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JB Josh B. Accountant Consumer Services Used the software for: 2+ years ### "Great customer service software " September 25, 2018 5.0 Pros Easily manage customer service communication allowing any employee working on the case to be up to date with all necessary information. Easy to send outbound emails, take notes, and share across teams. Cons As someone who doesn't use it daily, or have training on it, it can be easy to get lost in all that the tool offers. Review Source VR Verified Reviewer Communications Associate Used the software for: 6-12 months ### "Functional but has limitations on data analysis." January 18, 2018 4.0 Pros 1\. Easy to navigate. 2. User friendly. 3. Features are uncluttered. 4. Easy integration to other applications. Cons The biggest con is that it has a very limited feature concerning data analysis, which for program managers could be a hassle . Review Source VR Verified Reviewer Marketing Manager Building Materials Used the software for: 6-12 months ### "Very useful tool for companies who experience a lot of customer inquires" May 7, 2018 5.0 Pros Easy to use and update. Endless possibilities for help questions and categories. Great that there is a search function. Cons Definitely need to put a plan in place with your team to avoid duplicate efforts and questions and to keep the data clean. Review Source AL Amy L. Marketing Consultant Marketing and Advertising Used the software for: 1-2 years ### "Great way to organize questions and customer service" July 17, 2018 4.0 Kept my email inbox from being overrun with customer service requests. Pros Kept a constant stream of questions and customer service requests organized and manageable. Easy to search and to assign issues to various members of a team. Cons It's not an immediately intuitive interface, it takes a little time to get used to it and get productive. Review Source NR Niki R. Marketing Mgr Used the software for: 6-12 months ### "I compared Zendesk to other CS platforms at my last job." May 17, 2018 4.0 Pros I loveeee how many integrations Zendesk has with other programs. We were at a mobile app so you could integrate Zendesk with popups within the app, as well as our website. Cons I hate that you have to pay extra to not have a basic template - it should be included with how much you pay! Review Source Elliott B. Senior Web Developer Marketing and Advertising Used the software for: 6-12 months ### "Very good for customer support" November 7, 2018 5.0 Great so far. Easy for our end users and have had no bugs or other problems. Pros Great for connecting with our customers and offering support. Haven't found anything better. Cons There are a lot of features and it can be time consuming to learn how to manage everything. Review Source HN Heena N. Zendesk review Used the software for: 1-2 years ### "Zendesk is easy to use software but is a bit costlier than other similar tools. " April 20, 2018 5.0 Pros \- easy to use - views can be created easily - precise searchability - free apps available in market place is simple to use - tagging feature is awful Cons \- Lots of limitations in community - customised report generation is complex - improvement required in zendesk customer support - automation is not very precise. Review Source VR Verified Reviewer Human Resources Manager Media Production Used the software for: 6-12 months ### "Great tool for ticket work" September 6, 2018 4.0 Pros Easy to navigate compared to other ticketing tools I've used and easy to find the info I want. Cons I just wish that it was built to be used more broadly for true work management and not just customer support related ticket items as they come it. Review Source SK Sean K. IT Director Real Estate Used the software for: 2+ years ### "I have used it from both sides, as an end user and agent" July 12, 2018 5.0 It was easy to use and helped my organization a lot after the inital setup. Pros There are so many features that you will never use all of them. Once you get it setup it runs itself for you practically. Cons The initial setup is daunting. There are lots of settings that if not configured right you do not get the full potential of the software. Review Source JR Jessica R. Operations Analyst Used the software for: 2+ years ### "I wasn't a part of the main team using this tool, but a team that was informed by the tool" June 8, 2018 4.0 Pros I really like the ability to communicate with multiple people in a ticket and sending email alerts when a ticket is updated. I also like the ability to create custom macros and the view options (submitted by me, assigned to me, completed, etc.) Cons The reporting abilities in ZenDesk leave much to be desired. Either I couldn't figure it out, didn't have access, or (the more likely reason) it was extremely confusing. As far as I could tell, you had to use a third party system and that appears very complicated. Review Source RK Ryan K. IT Representative Computer Software Used the software for: 6-12 months ### "Zendesk Ticketing System Review" March 17, 2022 5.0 Pros The user experience is intuitive and makes it a very easy software to navigate and organize. Cons I would like to see improved functionality for the Slack integration. Review Source GV George V. Director Telecommunications Used the software for: 2+ years ### "Powerful solution for customer support needs" September 24, 2020 4.0 Working well. Use the support docs, ticket tracking, chat widgets. Pros Full suite of widgets and ticket tracking for when you reach a high level of customer inquiries. Works well for large staff team and support requests. Cons Does not seem to work on Safari - complains about cookies. Haven't gotten it work and have to switch browsers. Review Source MS Maksym S. .NET developer Computer Software Used the software for: 1-2 years ### "The optimal solution for customer support" January 10, 2019 5.0 Pros I like how well this software automatically supports our customers. I can comfortably use Zendesk using both my personal computer and a smartphone. Cons I didn’t like the way the support service works, so I would like to have training materials that could help with studying Zendesk and solving the most common mistakes. Review Source VR Verified Reviewer Founder & President Used the software for: Less than 6 months ### "Easy to integrate on your website and get chatting right away!" April 12, 2018 4.0 Pros I like how it was very easy to integrate on my Wordpress website and it was easy to use and implement right away. Cons I don't like how there's no mobile app for the software where I can message potential leads on the go vs. always on desktop. Review Source TM Tialee M. Partnering Manager Accounting Used the software for: 2+ years ### "Overseeing a team became easier" June 27, 2022 4.0 Pros Zendesk allowed setting the platform for my team to meet on a common platform being able to access tools and resources all at once. Cons Was somewhat difficult for persons that weren't so into technology. Review Source VR Verified Reviewer Foundation & Agency Relations Coordinator Used the software for: 1-2 years ### "Quick to learn and accessible CRM and customer service software for diverse organizations." July 2, 2018 4.0 Pros Common user interface across all major styles of this software, which facilitates a short period of training that serves users well across using this software family in a wide range of environments (and creates transferable skills for moving across or beyond the organization). Cons Overall, this software is high-value and very pleasant to use, but the visual layout of the software could be more attractive and/or have more options. Review Source HM Hashim M. Sales and Marketing Manager Information Technology and Services Used the software for: I used a free trial ### "Best software for assisting customer with Live chat." July 30, 2022 5.0 It is a good experience, they just need to work on UI responsiveness. Pros Obviously, the automation of this product is very good. Cons UI is not good as it should be. Design is non-intuitive and very complicated. Reason for choosing Zendesk Suite Freshdesk. Review Source Ayesha M. Manager Used the software for: Less than 6 months ### "We use this as a chat support option to talk to our customers. " March 13, 2018 4.0 Pros Well whenever our customers have a query or need support we are assured that zendesk will lead them to us. Cons The outages are a real bummer they do not happen often bit if they do , it takes hours to get the system back up and running . Review Source GS Gopal S. Managed Service Engineer Information Technology and Services Used the software for: 1-2 years ### "Zendesk is Amazing. One of the best ticketing system I have used. " June 21, 2018 5.0 It had made my life easier with better ticketing experience. Pros Customizable, Can log in and read from anywhere, customized views, mobile app, ticket updates on fingertips and many more features. Cons Need more ready to use add-ons such as Calendar, Time zone picker, Flag the ticket. The better intuitive interface might help a bit. Review Source Craig T. Customer Service Associate Retail Used the software for: 6-12 months ### "Used as a CSR for Whistle." June 21, 2018 4.0 Able to view customers prior history. Pros I liked the way that I could view tickets and cases and get a threaded history of that particular customers communication with the company. Cons Sometimes had an issue with it crashing and waiting for the system to get up and running again afterwards. Review Source Alexandre B. System Analyst Information Technology and Services Used the software for: 2+ years ### "Good" September 24, 2019 4.0 Zendesk helps me to open tickets and solve my problems in my work. Pros It's very easy to open and monitoring a ticket. It's possible to comment and easily check the status of the ticket. Cons The interface of the tool it's not too intuitive, but it's still easy to open the tickets and keep updated. Review Source Shivendra G. Co-Founder and CEO Food & Beverages Used the software for: 6-12 months ### "A great CRM tool for all sizes of organizations" April 7, 2018 5.0 Pros This is a great tool for all sizes of organizations , doesn't require much training and is very easy to use. Cons This product covers all the modules which an organization wants in an CRM. Nothing which I do not like about this at present. Review Source WE Wagner E. director Computer Software Used the software for: 1-2 years ### "Great For Customer Support" June 19, 2021 5.0 Pros easy to use, mobile app give you freedom to support your clients anywhere Cons too expensive! could be cheaper for startups Review Source WI William I. Schoology Administrator Primary/Secondary Education Used the software for: 2+ years ### "Zendesk brings peace to your company" May 16, 2018 5.0 Great product; sets the industry standard. Pros Zendesk is a central base for all of your documentation and support needs. The tool allows you to provide articles, chat support, general communication, and manage all of it with professional analytics. A tool like this can revolutionize a company's support team. Cons My only complaint is that the knowledge base comes together with other services; while that wound up being a good thing for us, we initially only wanted a knowledge base and couldn't purchase it separately. Review Source Raul D. Software Development Engineer Computer Software Used the software for: 1-2 years ### "Good tool for customers issues creation" March 30, 2019 4.0 I used it mostly for the public API and it's great, when I used the front-end app it felt a little tricky to use. Pros \- It helps on CRM if not used as one. - It has default reports but allows you to creat your own. - Customizable fielda can be added. - It has a public API to implement on your own TI products Cons \- It is not that comprehensible, it could improve on that - It would be great to allow to add more than one account to manage the issue tracking. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.